LinCare

My delivery person is Ricky. He always shows up on the scheduled delivery date. He provides me with any other information and necessary tubing needed. He is extremely accommodating and and friendly. I would recommend him to anyone!

I have nothing but praise for the service I have received from Lincare---more specifically from Mare in the Tucson, AZ office. She has always been very pleasant and accommodating. When I need assistance, she "gets the job done" and in a timely manner. She does what she tells you she will do and that is TOPS in my book. Her followup is fantastic. Mare is a great representative for Lincare!
As satisfied customer, Teresa L. Hanneman

I only gave this company 1 star because I cannot put zero. I have a consumer that has been trying to reach their representative since June (it is now almost October). The chair is defective and has been since he received it. The warranty runs out in November. Since June this consumer has left more than 50 messages for the representative to call him back. He will not respond. The consumer has called customer service and leaves messages for someone to call him but no one calls. I have been trying to help this consumer for days and cannot get to anyone that will help. They will only take messages that will not be returned.

Almost every call I have had with a Lincare rep. About missing CPAP supplies, incorrect CPAP supplies or defective CPAP supplies has been frustrating, disappointing and annoying. First, there is an unreasonable wait time. Second, if I start to mention problems with an Order, I frequently get disconnected. Third, I am placed on an unreasonable hold when I ask to speak to a supervisor. Fourth, the reps often do not make notes of the complaint, so the next rep. Does not have the history handy. Fifth, the reps do not follow through. For example, I had three phone calls to give notice about missing supplies and none of the three reps ever contact the correct department so that the warehouse could ship out the CPAP supplies it omitted from an order.

Company is about awesome staff at the Temple location. I use this company due to the professional and caring people that have been taking care of me for over 5 years. The receptionists in front (Angie and the new girl that trained under Angie) are so courteous and always go the extra mile to make sure you are taking care of well. They always make me feel important and truly demonstrated they really care about me and how to fix my problems. The patient care coordinator Darrell Smotek is outstanding, best instructor I have ever had. Answer all my questions, patient with me, very knowledgeable, very courteous and professional. I am a retired nurse, and I know when people go the extra mile, and this group at this location go way beyond to make sure everybody is well taking care of. Outstanding staff is what makes Lincare a great business to use.

They have no customer service, none. If you have a problem, forget it, no one will return your call. Do without and hope to get service in a couple of days...
I would like to get rid of Lincare... The worst company I have ever seen...

I have been trying for four months to get refunded for an overpayment made to Lincare. I have consistently been given excuses and told that the check is in the mail. Ive spent multiple hours on the phone with them to get the situation rectified but never get anywhere. When ask to speak to someone who can take care of the situation, I am never given anyone else but the person who answered the call. Horrible company to deal with! Avoid them!