LinCareReviews 798

Poor customer service, lies and distortion from every one I dealt with. Medicare needs to step in and kick this company to the curb-they don't play by the rules and told me that Medicare had changed the rules-Medicare said no. Then a local manager admitted to me that Lincare changed the time frame for replacement supplies to once a month? Medicare says 3 months and everyone else uses 3 month supply. Don't get tied up with this company, they could not care less about you or your health. Owned by a German company, you know the country that gave us Hitler and started 2 world wars killing millions of people and they are trying to take over the US medical supply business-wow!

This company is supposed to supply replacement parts for my ResMed Airsense 10 CPAP. They supplied the machine itself and it is excellent. I began using the CPAP in early September. So far they have sent me a new filter and a new mask cushion, which proved defective. On Nov. 6 or 7 I reported this and asked them to replace the cushion ASAP. Its Dec. 4 and Ive received nothing from them yet. After two days I orkdmered a replacement cushion from amazon.com and it came the next day. I only missed three days of using my CPAP. If I had relied on Lincare, Id have been without it for a month, and could have had serious medical problems. Outrageous. A company like this shouldnt be in the medical supply business. ResMed, judging by its machine, appears to be a very good company. I am mystified that they allow a miserable company like LinCare to represent them and be their distributor. ResMed, please find a responsible distributor to fill this role. My next and immediate step is to check with Medicare to see what LinCare has billed them.

I had my Sleep study in late August 2017, my order was sent to LinCare Elk Grove Village IL about a week later, I waited a couple weeks and finally called them for status I spoke to one person who said they would check into it and advise a week later nothing I called again, spoke to another person who could give me no information asked for a supervisor who assured me it would be handled by Laura, a couple weeks later nothing called again no response finally gave up and called my Dr. and asked them for another Company I could order my CPAP from explaining the problem, they placed the order with Home Med Express, within one week I had my unit. I recommend anyone that is in need of a CPAP and their Dr. says they will send the order to LinCare to ask them to send it to another Company. I ran Companies for over 40 years and if I would have treated my Customers and their orders the way LinCare dose I wold have gone out of business. LinCare is by far the worst Company I have ever had to deal with.

There appears to be NO communication between the local Lincare Office and their supply arm. Something serious has happened within the organization. (Something their staff frustratingly acknowledge). Medicare has apparently cracked down severely on the company, which use to send out supplies so frequently, I began to wonder if the company was milking the system. (I've been with the company for more than 8-years.) Now you can hardly get supplies or re-supplied without routine okays from your neurologist or sleep study specialist. This has slowed down the whole re-supply process and if you want to make any changes (say from pillows to face-mask or even a combination of both) you have to get permission from your doctor first. Getting those requested changes into Lincare's system in a timely manner seems to have become a major stumbling block for the company, hence their slow response. What system they have in place for processing re-supply requests seems to be overwhelmed. On fop of everything, the company has become so understaffed they are force to rely on untrained (or poorly trained) customer service personnel. It's time the company's CEO face facts. Lincare is on the brink of self-destruction.

The worst customer service and invoicing I have ever experienced. Where do i start with this review? They close at 5 pm ET, are only open Mon-Fri, and I work during that time and cannot call during work hours. I took time off work several times to call them about cancelling the CPAP service and insurance. That was over a year ago. They continued to collect the insurance money and bill me for the difference. They are very unprofessional on the phone. They say they will handle the issue but NEVER do. Now, almost a year later, they are still trying to get the money from me. They say I never called, never contacted them. I called them no less than SIX times! AND TOOK TIME OFF WORK TO DO IT! Now they are sending me to collections! Really!?! Stay away from this business. I will never, ever use them again. They have been nothing but rude, unprofessional and incompetent.

I MOVED MY GIRLFRIEND'S DAD IN MY HOUSE 5 MONTHS AGO AND LINCARES SERVICE TECH BEEN THERE 5 TIMES ALREADY! DOES HE THINK I'M STUPID OR WHAT? I CALLED LINCARE AND THEY COULDNT EVEN FIND ANY RECORDS OF HIM. SO I CALLED THEM BACK AND TOLD THEM I WOULD GIVE HIM FREE BURIAL TI GO WITH HIS $12-13 HR. JOB IF HE CAME BACK TO MY HOUSE OR HE COULD MOVE THEM BOTH IN WITH HIM. SOMETIMES ITS TWO CHOICES IS JUST NOT ENOUGHT FOR SOME SERVICE TECH's. Lol

The email I sent them about a positive experience that they mention on their site... Positive experience? Not at all! I would like to know what is considered an emergency on a Sunday? The mask frame broke in half which means I cant use the mask tonight, so there is no need to even turn the cpap machine on. I am highly disappointed at Lincare in Vansant, VA. Since I wont be able to use my cpap machine tonight because of a part being broken, isnt that an emergency? I know Im not on oxygen but still. I stop breathing 72+ times an hour without the cpap machine. It would be something if I stopped breathing tonight & never started back. Would lincare be responsible for my death? If that happens, you have this email on file & so will my family. Goodbye.

I tried for 11 months to get a POC and every day it was another story. I got so upset and angry with them they cancelled my service and sent me to their legal dept. I had my attorney contact them several times, and no response. It is so bad! I found an amazing company in CA that ships out the POC's. All they need is an RX. No walk test, dr notes, or BS to deal with. Call Marta at Medical Home Rehab. She is amazing. *******676 Tell her Pam from AZ sent you over. Good luck

They are very rude and are not very helpful I have been trying to get a smaller oxygen machine for for at least a month Medicare had already paid for one but it is too large for me to use so I called them and they gave me some do review and I did and called them back and gave him the name of it I have been waiting for over a month for if to be exchanged for the smaller one they do not call you back they do not follow through I have been waiting it took me almost a year to get the first one but it is too large for me to use I explain this to them they even had a driver come out and have me sign a paper and took the serial number off the one I had that has been over a month ago but their overall service is just very terrible

Two and a half months later and still no equipment. Talked with these folks about a dozen times, and always got a line of BS. No one at this company cares. Wrote to the CEO, got no response. Turns them into Medicare and finally got a company that got my new CPAP machine in less than 48 hours. Do not do business with this company in Las Vegas, NV, or anywhere else. Never have seen a company with so many textile reviews, unbelievable.

I'm posting this on as many sites as I can to get this out. I should've checked the reviews. I've been waiting for a long time to get my BiPAP machine. When I initially called to see about getting everything going, I asked how long it would be before I heard back from them. They said probably the following day. The next week I called and was told they hadn't done it yet. At the end of the week I finally get a call (I believe it was on a Thursday) to setup an appointment to pick up the BiPAP. Ok great! Appointment set for the next Tuesday.
Here it is Tuesday morning and they call and say they don't have it and it would be a couple of weeks before they get it. Extremely frustrated! Why didn't they call me when they first realized this?! I fired them!
DO YOUR RESEARCH FOLKS! Good luck.

Why is LinCare in business when they hire absolute idiot office and management staff. The drivers are the best thing they have going for this company. The drivers are always working day and night to make sure I have what I need. However when calling the office staff, they are always the most ineffective and inefficient group of people I have ever had to deal with, and I don't need to even get started on the manager, she is a complete waste of time to assist with any issues. Well, I suppose she did one thing right by hiring great drivers. Thank goodness for competent drivers! Without them, those of us who need oxygen would die if we had to truly depend on the office staff and the managers!