LinCare

They billed me for supplies after I notified them that my recalled machine had been replaced. They said it would take a while to get a return slip and 5 months later I have not received the return slip but instead they threaten to send my $173 bill to collections. I sent a certified letter to their headquarters and it was returned. Their address on the bill is a PO box so I can't even send a certified letter there. When you call the number on the collections threatening letter, you are on Hold for over 30 min. No recourse whatsoever.

If you have any other company available to fill your needs, AVOID Lincare if at all possible. I have been attempting to return my equipment for over one month and I still have the equipment and Medicare has not authorized it any more due to physician orders, and I don't want to pay another $700. For the rental to Medicare. The right hand does not know what the left hand is doing. You know the customer service is horrible by looking at the reviews, and Lincare still has not rectified their problem.

Very poor service, unreliable deliveries and matinance less than desirable. Deliveries left outside for 88 year old terminal cancer patient. Five phone calls fell on unconcerned ears. I wouldn't recommend Lincare to anyone ever. Very disappointed.

Absolutely the worst company I've ever dealt with. Billing errors, vague charges, overcharges, no explainations. Almost impossible to contact customer service to get problems resolved. If or when your do get through you are directed somewhere else or are promised solutions they never fulfill. Lies, deception, awful record keeping. Be advised. When dealing with these people keep detailed notes on who you're talking to, the date and time, number you called, how long you had to wait on hold, and exactly what was discussed and (or) promised. Without details, you are screwed. BTW, you can buy your own CPAP machines and supplies online without a prescription. Setup is easy, just go to YouTube and they explain the easy steps, one by one, by make and model. To hell with these clowns.

My husband was discharged from rehab facility with Lincare as supplier of oxygen, tracheostomy supplies, etc. Took 2 weeks to get all the machines my terminally ill husband needed. He used a relative's machine. But worse is that they agreed to take responsibility for greeting him Jevity, liquid food since he was being tube fed. It never came and never came. All kinds of excuses: it has to be shipped from another location; the person who handles that is not here now/in the bathroom/on vacation. Or "I will check on it and call you back." I ended up buying it online for about 6 weeks till my sister-in-law who has worked in discharge planning in a hospital got it straightened out. Here I was dealing with a husband dying of cancer and I couldn't get a straight answer out of them. When your loved one is dying you don't need that kind of stress!

Linn care bought medical west's cpapservice and it has been down hill since. I have had the same cpap machine, order the same cpap supplies every 3 months. But today, Linn Care seems to think I need new order for aheated tube, mind you I have been getting this same tube for 3 yrs from them. Was hung up on once, transferred to their florida office twice... I live in Missouri where they have several offices and a large warehouse... no one knows anything there... I will transfer to another DME if possible... company is messed up... this is how you all make your money, why am I having to call YOU! Please do yourself a favor and go with anyone other than Lin Care.

Lincare closed their office in Centralia/Chehalis, WA. Since our service has been transferred to Lacey, WA they have failed to deliver ordered supplies, delivered tanks with leaky values or the wrong size that won't fit their back back.

I am ready to find a supplier that can handle my medical needs. Cutting off my oxygen supply for travels to my Drs appointments is not why my insurance pays these people.

It might be time to contact Medicare and my secondary insurance.

Ordered replacement CPAP, wanted another Resmed 10 due to compatibility with SoClean machines. Rep kept pushing Resmed 11. I asked multiple times about compatibility and was assured it was. Took 3 weeks back and forth with doctors office due to them losing paperwork. Another week for approval to be told 3 months for delivery. When I received the new CPAP, found it was not compatible with SoClean or any other cleaning devices, came with incorrect hose, and is basically a $1200 shelf ornament until I can get the correct hose to connect it to head gear. This has been typical of what to expect from this company. If you want horrible service from people who don't know their job this is the place for you.