LinCare

I have been using Lincare for my Cpap and supplies for over 6 yrs now. Kristen and the office staff are always very helpful. I appreciate the exceptional service!

They deny patients O2 they need then threaten collection over Insurance payments of $10.36. Then blame distributors for their failures...

They would not pick up oxygen after 7 + request. Appeared to delay the pick up, to increase billing. The staff was rude and ignorant to our needs. No documentation by staff of our 7+ request after 3 months of request, Even with approval of doctor. Admitted to not haveing the resources to perform basic customer service operation. Had to call the HQ to get any call back. Check the profits and revenue for this company and it suggest they don't care about customers just profits. PLEASE CONTACT MEDICARE AND PRIMARY INSURANCE TO REPORT LINCARE ABUSES.

In planning a week's trip to Maine from Cape Cod our Calumet, MA Lincare contacted their counterpart in Falmouth, ME and arranged for a concentrator to be delivered on the day of our arrival to our rental cottage. All of that planning went very, very well... delivery of equipment made exactly at designated check-in time/our arrival. However, we had the added problem that my husband's portable concentrator (his traveling life-line) had to be sent back to Georgia for a second repair and its arrival back to Mass. On time for our trip was in question. Scott at Lincare in Calumet was so helpful and gracious in saying he happened to have a portable concentrator he could let us take for the week... which provided us with an insurance back-up in the event anything went wrong... which it did when we had a power failure at our Maine cottage that lasted for several hours. Equally proficient in providing excellent service was the Lincare provider out of Falmouth, ME. Thank you Rick for taking good care of us seniors on our adventurous outing with some wonderful friends in what was a very peaceful setting! All of you were so kind and accommodating to a couple of old folks who aren't ready to just to go to rust.

Ive been a client of Lincare for almost 10 years and have experienced numerous problems, especially when it comes to their billing system. Since they are far behind in their postings when you receive a bill its months behind the transaction. Their statements dont give a running total of what you owe and what youve paid. Instead you get billed for your co-pay for individual orders which is confusing and makes it impossible to track. Years back I suspected overbilling and it took over a year and the intervention of my insurance company to get copies of all of my bills and payments so we could sort it out. In that process I was shocked that they could NOT give me a computerized report of my account, which is why I had to use hard copies. Now my issue is that I moved a year ago and they still dont have my new address in the system despite 2 phone calls to billing (over an hour on hold both times) as well as writing my new address on every payment coupon when I mail my payment. USPS has notified me that they will stop forwarding my mail next week so I wonder what will happen now.

I have seen many employment opportunity adds on CareerBuilder for this company in my surrounding area, so I assumed it was a rapidly growing and successful company. Well...
After many attempts on their website to find information about the positions available, I called the Evansville, IN office. All I can say is WOW! The manager was on vacation until after the holidays and the lady who took the call (who wouldn't give me her name, she answered the phone so, again assuming. Receptionist/secretary) was the rudest person I have ever dealt with on the phone, and I am a nurse, so Ive had my share of rude people! I guess I was wrong in thinking they have so many job openings because they are successful and growing, Its because people do not wish to be treated that way and find other jobs! I sincerely hope when patients and families call into that office she does not speak to them that way. If they replace her, they may fill some of those clinical positions! But it seems, after reading all of these horrible reviews, the entire company needs a Customer Service & Phone Etiquette 101 Class.

Abraham called this AM & communicated what time he would be here & he was on time. He was very polite! I'm clicking 5 stars ONLY because of Abraham. I would click one star about the Lincare company.

They are rude people when I was trying to understand my dad's bill the first time they hung up on me then when I called back the guy started yelling at me

Stay away from them!

If I could rate 0 stars I would.

They are incompetent and cannot listen to anything anyone tells them. They enter insurance information in wrong and cannot get the correct doctors down that they list for things. They state they go by "Medicare Guidelines," but are too stupid to listen to the patient when the patient tells them they already got the correct documentation ready for when the process started with Medicare to begin with and is the reason you are being sent to them. If you want to be screwed in the butt by these people, then go with them. If you want actual assistance then go with other people. Believe me, they filed the wrong insurances and for the wrong doctors. They will not approve you if they deem so unfit when medicare already approved you themselves.

Their brain cells makes me wonder how they have made it this far in life.

Also if you call and receive a person named Amanda, be prepared to listen to her whine and try to argue with you on your medical information and history. Took over 2 weeks to hear something back from them, we called and she made excuses. You have to keep on them, or they won't do their jobs. We told her to contact the doctor to obtain the information that we already had that they "needed" and refused to do so calling back 5 minutes later stating they just wouldn't approve what was needed.

Cow manure is smarter than they are.

They are very rude and are not very helpful I have been trying to get a smaller oxygen machine for for at least a month Medicare had already paid for one but it is too large for me to use so I called them and they gave me some do review and I did and called them back and gave him the name of it I have been waiting for over a month for if to be exchanged for the smaller one they do not call you back they do not follow through I have been waiting it took me almost a year to get the first one but it is too large for me to use I explain this to them they even had a driver come out and have me sign a paper and took the serial number off the one I had that has been over a month ago but their overall service is just very terrible

Unable to give a zero star rating. That is what they deserve. I have worked with 3 other health medical supply companies and have never been so disrespected, lied to and had to deal with such incompetence on both the local ( Syracuse, NY) and national levels. They lied to me, sent incorrect supplies, did not return phone calls. They initially told me that the supplies I needed could not be given to me unless I returned my CPAP machine to the issuing supplier which I did and then got the machine from them. They said that you can't have the machine from one supplier and get regular supplies from some other supplier. This was an outright lie which I have proven wrong. I have gone elsewhere for my supplies while they maintained billing of Medicare for the machine. The very first time I needed new supplies they did not forewarn me but told me when I called to arrange for them that they would not supply the mask because Medicare does not reimburse them enough for it. Lincare was the company that was contracted to provide this particular mask and I could not get it elsewhere at that time so I had to order it directly from the company and pay out of pocket. Medicare should also be aware that they do not comply with Medicare protocol of questions when supplies are requested. They just send them, even though they more frequently were the incorrect ones! This company was the absolute worst to deal with. I would go without rather than ever deal with them again! If I were looking for a company I would appreciate and would give grave consideration to such a review as this one.

After OVER TWO YEARS of staying in EVERY FRIDAY to receive a tank of Oxygen, a standard order, you would think they could get it right? WRONG... I call EVERY THURSDAY to confirm my delivery and then I wait and wait all day Friday and it never arrives. I call and they want me to go get it.
My insurance pays them to DELIVER it to me. Never an apology or reason as to why it did not arrive. The don't care attitude is disgusting for a service that is necessary and frankly not that hard to get right!
Obviously there is a need to do a complete overhaul of this useless company and get ORGANIZED! It is lucky that I don't need the oxygen it to LIVE, just to prevent the excruciating pain of migraines!

One star is way more then this place deserves. The Plymouth Ma. Office dropped off tanks a month ago. I used the oxygen for 3 days. Then called to get all these tanks removed. Called and spoke with Cynthia and was told a Dr. order was needed for release, which our Dr. said was not needed after waiting the first week for pick up. We called 2 more times asking to get these tanks removed and nothing happened, not even a call back or confirmation. On the 3rd week spoke with Scott who reassured us the tanks would be picked up on Tuesday, that was their Centerville area Day. I waited all day because there was no set time available. Needless to say, no one came at all. Not to mention every time you call this place, the call wait time is more then 15 minutes. You would think if they are that busy that they would need their tanks back for other clients. Its all a crock. I finally called back again and once again got their service. I informed them all their tanks would be on the back yard deck and I will not be waiting for them any longer. Even their answering service people are rude. If this was the only company left on earth, Holding your breath is a better alternative. I can not confirm this with a receipt because the company never gave us one.

Who can afford $300 a month when my income is $32k a year? Billing doesn't match EOB & what I should be paying. I could buy my own machine for $996. Rediculous

This company is horrible. When you call, if you get a person to answer the phone it's amazing You usually have to leave a message then NO ONE WILL GET BACK TO YOU, so you just have to keep calling over and over When you finally do get someone, they will tell you that they will help you out, but again, you never hear back and you don't get your desired result. I have a cpap, and it takes literally months to get my supplies because they do not do their jobs at all. Don't use this company if you don't have to THEY SUCK.

Lincare never bothered to tell me that the CPAP supplies I was receiving from them (and that they were billing my insurance company for) weren't covered fully, and continued to send me these supplies for a full year and a half while internally keeping track of them (but not bothering to bill me or tell me anything). And then all of a sudden I receive a huge bill for a year and a half's worth of supplies - what kind of company bills you a YEAR AND A HALF LATER? I would absolutely recommend AGAINST doing business with this company (and to top it all off, most of their customer care and billing staff are rude, obnoxious, and disrespectful, and they don't ever return any promised phone calls).

My brother is disabled with cerebral palsy. My family has cared for him at home for 56 years. He is total care including tube feeding and suction of airway. He has been on this home care protocol for 17 years. In the past Coram was the provider for his feeding pump and tube feeding. When medicare changes came about we had to switch to Lincare. This process started July 1 2016. He ran out of tube feeding they were so slow and unorganized. Today Sept 11,2016 we still have the wrong jevity strength. They have told multiple lies about orders and blame the Dr Office. The problem with this is I am a Nurse Practitioner at the office giving the orders and have seen the orders and know the dates sent. I'm sure medicare took the low bid and now the consumers and family suffers. In addition, I had a patient at my office wait 2 months for a CPAP replacement mask. They kept blaming our office in Rome and telling the patient they did not have the order. In about the same time frame they told a patient to come in for a annual renewal of oxygen and they had only had the oxygen 3 months. Very unorganized and no one in charge. JoAnn Bell FNP

I expected poor service in my small town office because of lack of a decent labor pool, though the local office says the larger city office they work under is worse. The "office manager" was so unprofessional and quite mean to the respiratory therapist that i ended up buying the poor lady lunch because I felt so bad for her to work in that environment. ( she had to come to my restaurant to correct a mistake... which was nice on her part).
Had to take my machine in twice so they could confirm what i was using. When time to reorder the person at the national level had no ides what i needed. I told her the correct machine. Still had to tell her my machine only had one filter and not black. She assured me she found the correct info. Still received wrong filter... and good thing i refused auto order because they would have sent me everything that i didn't need for 6 months and for wrong machine at that
Billing has been wrong, coded wrong etc both times. Though corrections have been easy... as if they are used to making alot of corrections on a regular basis.
Overall, started the process of switching to them end of January finalized in August. Some due. To my schedule but a lot i hear that local doctors won't to out of their way to cooperate with the local office because of bad experiences and their ineptness. I really don't want to order more from lincare. But stuck until January

When I called about billing issues I was on hold for over an hour with no one picking up. Today I was on hold for another 3 hours before I got a resolution.