LinCare

Extremely rude on phone, been waiting for sleep apnea equipment for 6 months, health care approval okay and no call and no machine, worst business on the planet!

I've been trying to order cpap supplies since February, it is now April and to date, I haven't received anything. In February I called, explained I moved, gabe them my new address, my new health insurance card and said I needed to order my cpap supplies. The lady said they would arrive in 7-10 business days. I waited 10 business days and didn't receive anything. I figured with covid, etc., I'd give them another 10 business days. Still nothing. Mid March I call, explain what happened. I was told that they had my updated information, but no order was placed. She submitted my order and said they would arrive in 7-10 business days. 10 business days came and went. I call back. I'm bounced between operators working at home with poor internet connections. Their phones are choppy when they're not choppy, they're full of static. Eventually I'm told there was a billing error. I'm on hold for 40 minutes before being disconnected. If there was a billing error, why didn't anyone catch it? Why wasn't a flag raised when someone saw my account and realized that nothing was sent? And why wasn't I notified about any of this? Nah. Do yourself a favor and go anywhere else. This place doesn't know, nor seem to care, about operating a successful business.

All the ladies in the office are amazing. They are always happy to help and do it with style. They do care about the patienu. Too bad a lot of there patients are $#*!ty to them

I'm a current patient of theirs I've been waiting and waiting and waiting for my sleep apnea machine to get fixed they finally got back to me and said they wouldn't touch it because another company gave it to me that's not right and then I called and then I set up an appointment for somebody to come out to my house and look at my machine they call me 20 minutes later and said they could not send somebody out I would have to bring it to them. These people do not care about us. Then I called my doctor she called and then she didn't get anywhere with this company either. This is not a joke people playing with somebody's life is not right we need our stuff and we need it when we call you guys. I'd never ever said my friends are my relatives to this company. Do you need better employees also because when I called they were really snotty to me. I just had my gallbladder out in October and I cannot drive I'm on the Restriction until February they still didn't care so please anybody do not go to this company find somebody else to use. And after not having it I finally got what I needed and finally I can use my machine after so long. This is one customer who is not happy God forbid if something else happens to my machine how long am I going to have to wait either for a new one or either for mine to get fixed.

Horrible billing department. I had been paying my co pay for my bipap for almost a year. My employer changed insurance companies and Lincare said my DME was no longer covered. My insurance company laughed when I told them this as sleep apnea treatment is definitely covered. Rather than deal with the billing department any further, the local Lincare office told me that if I paid a certain amount, then I would own my machine outright. So I paid that amount to the billing department on October 21,2023. Now, on December 15,2023, I get a letter telling me that my account is 60 days past due in the amount of $59.35. That I am delinquent and should pay immediately. I had requested an itemized bill prior to making that final payment in October and was told to just go online. I have been on bipap since 2004 and this is the 3rd DME company (and absolute worst DME company) that I have ever dealt with. As a home health care registered nurse, I have dealt with DME companies for my patients and thought Lincare would be ok. Never! I will never deal with Lincare again and I will make sure my patients hear about my experience when choosing a DME company!

They don't return calls; they don't listen. I made multiple calls before I finally spoke to the person responsible for CPAP machines who was impatient and tried to fob me off.

Lincare in Show Low has a complete staff then over. In March 2018, I met the new manager. He took notes and said he will work on the case. A few weeks later a lady called and said that I need to come in for a check up. I told here i was in tucson. However Can the regional manager told me I could have this dog in tucson. The caller said she would check with Dan and get back with me. She never called back. In June we would be in overgaard for the summer. So I waited until I could go to show low. I bet with the manager. He took some notes and would get back with me.
Not hearing from him i dropped in one day and discussed my case.the mana did provide me some needed supplies.
The manager call and ask me the name of the health care person that handle my case. I do not remember the name. But I do have copies of the paperwork in tucson and would bring them back with me.
The manager stated they can not find any paperwork.
Now I am worried that my paper. Work are in the hands of someone that may want private information.
It has been a year and lincare still can not get their act togther.

I wrote the review about Lincare trying to kill me. I should have sued. I didn't, because board members called and cried and swore they were trying to change. I should have sued. Not for money, but to force them to put in a 24/7 emergency number. If you are having trouble with your local office (and if you have Lincare, you are), you can actually get results by calling corporate. They call it the Pissed Off Patient number. *******700. They keep strict Eastern Standard business hours, though. If we could confine our breathing to those hours, the whole thing might be workable. I urge anyone with Medicare who is having trouble with Lincare to call Medicare at *******227. They are VERY interested in hearing about how their money is being spent. I want that emergency number. They greatly reduced my life expectancy. If any of you who have lung issues, or who have a loved one with lung issues are on Facebook, I can add you to the COPD page that saved my life. The doctors certainly didn't. "You are going to die. Soon. Good luck with that." (they didn't actually say the good luck part). Send a friend request to Dawn Lawson in Orangevale, CA. The pic is me, a Sheltie, and a copper mannequin. Say something about COPD so I know you are not a stalker, and I will send you an invite to the group.

HORRIBLE COMPANY. THEY WILL WAKE YOU UP VERY EARLY EVERY MORNING 365 DAYS A YEAR WITH A ROBO CALL. AND BY THE WAY, IF YOU CALL THEM, THEY WILL RARELY SUPPLY HELP. BUT DON'T WORRY, FOR 365 DAYS VERY EARLY IN THE MORNING THEY WILL ROBO CALL YOU. AND IF YOU TRY TO DISCONNECT THE ROBO CALL, IT WILL HAPPEN FOR A WEEK, THEN THEY WILL CALL YOU AGAIN. OVER AND OVER THEY WAKE YOU UP VERY EARLY. HORRIBLE COMPANY.

Yes; treat others as you would want to be treated. I have been a patient of Lincare for over a year, and with everything I have needed, no issues. My needs? We travel some. Several times during the time I have done business with Lincare. We live in Punta Gorda, FL (Lincare at Port Charlotte is the office I work with). They made arrangements to have a console to our hotel in Indianapolis; the same in Edwardsburg, MI; also to our hotel in South Bend, IN. No issues what so ever. I was put on oxygen 24/7 and the "route guy"(Aaron) is spot on in the delivery of the cylinders. Not one single issue! I was given a script for a portable oxygen concentrator. Took much longer that it should have (much longer). I really think it was because Rhia didn't want to "be negative" in regard to my pulmonary physician, but she did tell me it was the nurse at my physician's office. I did not find this out for quite some time. When I called the nurse, and she finally sent the "CORRECT" form to Lincare; Dave, the manager at Lincare had my p o c delivered by Aaron in TWO days. That is customer service at its best.

My brother needs oxygen for COPD. He can't pay because he is not working because he can't breathe. I call and pay for one month up front so my brother can have the oxygen he desperately needs. We wait, wait and wait. My brother calls and they say yes it will be delivered. Then the very next day someone else calls and says there is a problem and I have to pay three months up front or sign a form for them to take it out of my account every month until hardship papers are filled out and processed. Well that would of been nice to know two weeks ago when I talked to them originally. Worse they CLAIM they called us to tell us about it every day, which is a bold face lie. No messages on my phone or my brothers phone. Meanwhile, my brother can't sleep good and can't hardly breathe. If they really cared about my brother being able to breathe he would of got oxygen way before now. They only care about getting money and did not have the decency to even let us know in a timely manner. They would just let my brother suffer continually waiting without any care of his needs. They should change the name from Lincare to Linf*ckyou because that is their real attitude.
They get one star because I can't give them a 0.

I'm updating my review, it is now 6 weeks of trying to get supplies from Lincare. 3 weeks were spent going back and forth trying to find my records, I was not informed American Home Patient (AHP) sold to Lincare. AHP said Lincare had my records, Lincare saying AHP had them. Lincare has limited office hours - wait time is 45 min to 1 hr 10 min. The 4th and 5th week was spent with my calling Lincare to ensure they had all the paperwork from my Doctor. My doctor sent 4 faxes (of which Lincare can't find and now want more paperwork after saying they had everything). When I tell them, I need to use my CPAT, I had a heart attack and need the machine (my 6-yr old machine isn't working) - they say my file is in the "queue" - when they get to it, they'll get to it. HORRIBLE COMPANY - NO SERVICE AT ALL.

Review of 1.1 too hi, shd be -1000% FRAUD FRAUD FRAUD FRAUD SCAM TOTAL JOKE TERRIBLE BOGUS REPLIES PUT YOU ON HOLD UNTIL THEY CLOSE DON'T RESPOND W/ANY REQUEST THREATENING BILLS FOR EQUIP HAVEN'T HAD 2 YEARS FILED W/MEDICARE/INSUR FOR FRAUD/ NOTHING HELPS/ AT LEAST I ENJOY TORMENTING THEM AS THEY HAVE ME EX DR ORDERED OXY MACH FOR KICKBACK DR QUIT & MOVED 5 STATES EAST ONE YEAR & MONTH AFTER PICK UP LINCARE WANTED TO SERVICE MACHINE. I SAID GO TO YOUR WAREHOUSE AND SERVICE IT THERE. DUH THEY DIDN'T GET IT & SAID WOULD RECORD ME AS REFUSING SERVICE SO IF ANYTHING GOES WRONG W/THAT 60 YEAR OLD JUNKER THEY THINK I AM RESPO... DREAM ON. I LOVE RECORDING THEIR CREATED ERRORS

Sleepcircle.net and Lincare same company EATONTOWN, New Jersy
I am new to CPAP. I have had many medical problems in my 43 years of life and have dealt with many medical supplier companies and nurses. THIS COMPANY IS THE WORST COMPANY AND SHOULD BE SHUT DOWN. The people that answer the phone are rude and lazy and will actually argue back at you. No such thing as "customer is always right" with this company. The service is awful and the companies they use for equipment especially all the bad made masks are the worst. ALL THEY WANT IS YOUR MONEY. They will stall you on warranty and orders. Please argue with your insurance if you are forced to use this company. They low ball all the other companies to get insurance contracts and lie and deceive to keep in business. Look at all the reviews and you will soon see people just do not like this company.

This company is the worst I have ever dealt with in my entire life! I have spent over 8 hours on the phone with this company to try and resolve equipment issues. Their office phones have been down for 1 month (Statement from a Lincare employee themselves) so I have to call continuously to get through to them. They never call back when they say they will. They have 0 knowledge of the products they sell. They constantly just give you the run around and never resolve your issues. They stated my mothers order for a POC was never received when in fact they have record of receiving it on a particular date. They stated there was a billing issue. She has a 0 balance of which they confirmed. They stated her POC order was rejected because she wasn't tested within the 30 days. She was tested within 2 weeks of the supposed order they never received. They stated they(Lincare) do not send out someone to test when in fact my mother has the card from Sue the LPN that tested her who stated she was from Lincare. They just keep giving you the run around and never resolve your issues. My mother never received an external battery for her 5 year old POC when she got it and needs it to travel and they are stating she has to buy it for $400! I will do whatever I can to switch company's!

Customer Service is horrible! Customer Service Staff is horribly unprofessional, rude & lies right to you. New Management & New Customer Service Staff- A Must!

My bad experience with LinCare so far:

My sleep apnea machine was supposed to be billed as purchase, instead LinCare setup for rental@ 340.00 a month for 13 months. My deductible for the year had been met and it was verified by LinCare that I would have zero out of pocket expense. The sleep apnea machine can easily be purchased for between 850-1000. 00 from other online vendors. With the rental setup, LinCare bills in excess of maximum allowed amount and that will cost you and your insurance company over 4000. 00 just for the machine itself, not counting supplies.

I picked up sleep apnea machine 12/31/21 but LinCare billed for entire month of December and subsequent months as a rental. Additionally, I was billed for "supplies" that were never received and LinCare says it is my responsibility to prove that I did not receive supplies. Fraudulent billing was submitted to my insurance company by LinCare and I have opened a dispute; my insurance company is investigating this fraudulent billing. Also, I receive unrelenting phone calls for supplies, even when asked to stop telemarketing; some days as many as 7 calls for CPAP supplies.

LinCares customer service is very argumentative and lacks knowledge or is unwilling to address issues and never calls back as promised. I had to get the local LinCare manager involved and was promised that issues would be resolved, unfortunately there has been no follow-through or resolution.

Do yourself a favor - DO NOT CHOOSE LINCARE!