LinCare

These people are the worst. After suffering from double pneumonia and respiratory failure due to Covid and hospitalization for a month, I was given 4 ft 45lb steel portable oxygen tanks which are a complete Terror to move around freely with in my weakened condition. I call My doctor a she order a compact oxygen concentrator from Lincare and after a week I call for the status on the order and a rep states no order was placed, so I call again the next day and a rep states no order was placed so I tell this to my doctor and Lincare magically finds the order and tells my doctor I will need to take a 6 minute walking test in order to get the oxygen concentrator. This really angered me because the reps totally lied about not initially receiving the order for the oxygen concentrator. Please don't use this CRAP OF A DME COMPANY

I had been receiving correspondance from them off and on since 2018 when I received a letter from them that my cpap service had been transferred from Aerocare. I was mystified and so I called them and spoke with a very nice man who explained that through an error I as well as others had received that notice and that my service was still with Aerocare (which I verified later) and would receive no more correspondance from Lincare. So fast forward to today after I received yet another notice (get them periodically) and called again to have my name removed. The woman who answered interrupted me and started yelling to just ignore it. I tried to interrupt her yelling until I finally yelled back to let me finish. She yelled to just give her my address. I told her that that was what I was trying to do and she started screaming, again and hung up. I called again and when she answered I stated very slowly that I want them to remove my address at once. She finally did as I asked and I did start to comment on the poor customer service and she hung up on me again. Hopefully that will be the last of a very unpleasant experience.

This company is supposed to supply replacement parts for my ResMed Airsense 10 CPAP. They supplied the machine itself and it is excellent. I began using the CPAP in early September. So far they have sent me a new filter and a new mask cushion, which proved defective. On Nov. 6 or 7 I reported this and asked them to replace the cushion ASAP. Its Dec. 4 and Ive received nothing from them yet. After two days I orkdmered a replacement cushion from amazon.com and it came the next day. I only missed three days of using my CPAP. If I had relied on Lincare, Id have been without it for a month, and could have had serious medical problems. Outrageous. A company like this shouldnt be in the medical supply business. ResMed, judging by its machine, appears to be a very good company. I am mystified that they allow a miserable company like LinCare to represent them and be their distributor. ResMed, please find a responsible distributor to fill this role. My next and immediate step is to check with Medicare to see what LinCare has billed them.

Hello my son lives in glenwood springs co and they tell him he only gets 5 bottles a week and he has to go pick them up hes on 2 liters and hr trys to plug in the concontrator when he can and over night but thats not always posible as he lives and sleeps inows his camper they are telling him hes only on 1 liter he knows what his dr has him on we need to get to the bottom of this fast he lives on the oxegen so lets get this figured out fast please his name is chad maddalone thank you.

I've been a patient there for about 4yrs. At first I liked it. About 6mnths in that changed. I lived upstairs and I asked that they call when they got there because my doorbell didn't work. I had to constantly go to the office to exchange my tanks. When I saw how they treated patients it made sense that they had new drivers constantly. I was just prescribed a nebulizer and was told they'd deliver it this past Monday. The driver brought my tanks but he had no idea about bringing a nebulizer. I called on Tuesday and asked if my boyfriend could pick it up on his way home from work and was told sure no problem we'll have it ready to go. I called to get their address and when I told them he would be there around 4pm I was told he couldn't pick it up unless he was my power of attorney for healthcare. When I asked why she didn't say that yesterday when I told her he was coming and she said I figured you'd know that. What?! How would I know that? She then says I can bring it on Monday. I'm having a major operation on Wed and the whole reason they have me using a nebulizer is to have my lungs in as good of shape as possible so I don't have to be on a ventilator any longer than necessary. I've decided when I get home from the hospital in a couple weeks I am changing my oxygen provider. If you haven't chosen one yet PLEASE Don't choose Lincare! You'll thank me later

Lincare twice sent me CPAP supplies I didn't order. I returned the 2nd set with their Authorization but they continued to bill me from Feb 2018 until Sept 2018, sending collection notices and ignoring the account adjustments their billing dept staff told me they corrected. Wrote certified letters to their CFO and Natl Healthcare Svcs Mgr but got no response at all. Called again 9/25/18 and supervisor Jennifer Harrison said the correction was done 6/20/18 but 'never approved by a manager'. She told me they approve adjustments based on age of item and 'their budget', and i believe that Lincare willfully overships suppllies and ignores credits in order to boost their financial reports. They certainly have no concern whatsoever for customer service. I've filed complaints w/BBB and my health insurer about them.

I received a bill from this company and do not understand it. I have tried to contact their billing office a number of times and placed on hold for hours with our speaking to anyone. On a couple of occasions when I did speak with someone I was placed on hold, put back in loop, or just hung up on. I have contacted the office that supposed to have provided the service. I was told that I should not be receiving the bill and that they would look into it and get back to me. Four days have passed and i have not heard form them.
I DO NOT RECOMMENT THIS COMPANY FOR ANY SERVICES. CUSPOMER SERVICE IS NON EXISTANT!

After 2 years of needing a CPAP - finally (supposedly) one was available for me. They want a down payment of $50 and $13/month for the machine. I don't want or need a payment plan. I want to pay IN FULL and pick up my machine and go on with my treatments. Then, I find out that they did not process a claim at all with my insurance company. (Why not?) Then, my insurance company says I have a 30% copay (okay) and they need a peer-to-peer review by the Doctor's office (Dr.Rebecca Maynard with Witham healthcare system). The Doctor's office says "they don't do peer-to-peer reviews"... seriously?

1) Lincare does not need - nor should they have monthly access to my bank account.

2) I expect, with health insurance, that claims are to be filed properly and to pay my copayment as it is mandated

3) With the employees they hire at Lincare - there is NO WAY I WOULD EVER DO BUSINESS WITH THEM.

I filed a formal complaint with the Attorney General's office. Let them reply directly to the A.G. With why they can't seem to file claims properly. If that's the case, are they committing insurance fraud? One wonders. I have a condition and I am not getting treatment and you don't need to dip into my bank account at $13/month to render me treatment. The machine is supposed to be owned by me free and clear - wouldn't it be better to have a $0.00 balance on my account? Why can't I pay in full for the equipment I need? Tired of the corruption in the healthcare industry.

Prescribed a CPAP unit after a diagnosis of sleep apnea. Unit and instruction (very thorough and informative). At the time of obtaining the unit I was told that insurance would cover the cost of the unit with the stipulation that the unit be used for a minimum amount of time over an initial time interval.
I later realized that Lincare had been billing insurance (BCBS of NC) $339.57 per month with my copay of $123.13 monthly. When questioned about the charges Lincare "central" and their local office stated that the unit was a rental. That was the first time the term "rental" was used.
For this price I could have purchased two units out of pocket. I was told the price was justified due to follow-up and availability provided by Lincare. Having had the unit for 6+ months, there had been no expertise provided following the initial instructions. There was also difficulty obtaining supplies for the unit, necessitating a private internet purchase of needed accessories.
In my opinion Lincare is guilty fraud and price gouging.
Beware!

I have called every day for the last week. No one returns my calls. My Lincsre portable oxygen generator needs service. This is a disgrace.

Lincare has incompetent employees. The head of the billing department is very rude. She will double charge you then claim it is your fault.