LinCare

You cannot get a hold of anyone at lincare, and if you do, they put you on hold and hang up. Period! I have had two of their power wheelchairs break down in less than 1 year and they don't want to help because they have "already replaced one chair you complained about." Well, the newest one goes "Screech, screech" as in goes across the floor. A bad bearing. Oh, but hey, just because they sold you two bad chairs is no reason to think they should make it right by providing you with one that lasts more than 4-6 months. Let alone not hang up on you every time you call."

I have tried to deal with LinCare/Sleep Circle for my Bi pap issues for 2/12 years. If you would like to use a company that does not care about you, is totally inefficient and incompetent this is the company for you. My frustration with these companies has me so frustrated that I would love them to go out of business. They do not deserve to have any customers. Today I was on hold over 20 minutes to get someone to even answer the phone after their staff member, again, gave me the wrong info. Please, please, please find another company for your needs. Also have tried to get the CEO and, of course she is totally unavailable.

Probably the worst oxygen supplier in Southwest Florida. Staff lies and doesn't follow through. And that's if you can reach them. 60 min hold time not unusual. Trust me when I say that revenue first, customers last. I wish I could use the language I really want to describe them.

Unfortunately, we have had an issue with LinCare for last few months when my account went on hold. The local LinCare could not tell us why the account was on hold and my wife has been calling them to get it resolved. We finally got a hold of someone at the main office who figured it out whether quickly why LinCare place the account on hold as LinCare dispensed CPAP supplies without a prescription which they should have caught. A simple phone call to my provider would have yielded a valid prescription. Even though my annual visit produced a valid prescription since January 2017. LinCare is not doing anything to help. Very bad service.

I purchased a water chamber for my CPAP machine which now leaks. After numerous lengthy calls explaining that it is a manufacturer defect in the metal bowl, they refuse to replace it. I have also been hung up on numerous times when trying to speak with a supervisor. Every customer service rep is evidently trained to avoid replacing defective equipment because they all say the same thing and wont get a supervisor on the phone. I am looking for another company and won't do business with them again.

Lincare has sent me the wrong supplies for three consecutive months. I have returned the products and they are still billing me. I have spent 2 hours on the phone today, mostly on hold, and never got my questions answered. I just kept getting transferred to another department just to tell my story again with no results. I'll try again tomorrow, but I am certainly not impressed. How can a company have so many bad reviews and still be in business?

I have NEVER had worse customer service from any business I have had dealings with. Orders not recorded, saying I didn't order; billing questions unable to be answered. No wonder there is such a high turnover of staff. The ONLY good experience was with the original respiratory therapist, who actually apologized for the treatment I have endured. So, while it is not something I like to do... I warn you... go elsewhere for your medical supplies. You'll be glad you did. Last call I made today... I was on hold for 21 minutes.

I have been waiting over 9 months for Lincare to process my order for a CPAP machine and I'm giving up today. Average wait times are over 40-50 minutes to get through to a representative, who usually cannot do anything other than take a message. When they say someone will call back, I never hear from anyone. When there have been problems with my order, my doctor or my insurance, Lincare never calls to try to resolve it. This company is completely incompetent. They should have a class action lawsuit against them for failure to provide service.