LinCare

Seniors should not rely on this company for any essential service. They are completely unreliable; don't answer their telephones; are rude and curt when they do, and the billing is more often erroneous than correct. Terrible business.

Lincare, provider of medical supplies, including CPAP.
They cannot get the billing straight. It took a visit to the local facility and three phone calls to their central billing department to get them to recognize by secondary insurance.
Their customer service is poor. The employees have a poor attitude and seem to be poorly trained. They cannot get the orders correct.
Supplies are delivered late, or not at all, or not what was ordered. Average delivery time from putting in an order is 3 weeks. This in an era when Amazon can take an order, box, ship and have it delivered in two days.
I've written the CEO three times in one year. There has been no response of any kind. They don't give a damn.

To start, I must mention that I never write reviews for companies but feel compelled to do so for Lincare. After months of dealing with this company and battling various departments for my son's formula, I am now, thankfully, being forced to use a different vendor. Lincare charged me for formula that was fully covered by my insurance and I am still waiting for the reimbursement (which I'm sure I'll never get). On top of this, they set up multiple accounts for my son, which makes it impossible for various departments to provide efficient customer service without the hassle of explaining things repeatedly. Almost every time, I am placed on hold for a minimum of 30 minutes with no end result. And now, after going through three departments and the process of pre-authorization, I am told that they do not carry the formula my son needs. Stay away from this company if you have a choice, because they will waste your time, money, and patience.

Refused to put us on the auto call list even with 4 requests, leading to my brain injured husband not getting his cpap supplies. Then, sent the wrong equipment out. After an excruciating half hour on the phone with a (sounds like) chain smoking employee who could not stop talking long enough to listen to the problem, she said she would "rush" a box out with return label and get the correct equipment shipped next day. Well, that was 6 weeks ago and still nothing. And this is only the most recent issues. We saw the Dr. today and are in the process of changing vendors. The Dr. said one company is as bad as the next, and that it helps if you do not have high expectations. Nice. Only the medical industry could operate like this and still be in business. The consumer has no choice in this arena.

The local people may seem nice but cooperate will place unauthorized charges to your banking information. I went in for just a CPAP mask and hose replacement@ $100.6 months later I was billed another $100 and it was taken directly from my credit card unauthorized. Run... check reviews... 10 stars in the RED! Good Luck, or just run! Save yourself the hassle.

I have been trying since since the first April to get CPAP supplies for my husband and me. Every time I call, I am given another excuse of why we are not receiving our supplies. Today I was told we slipped through the cracks. Really! They never call to let us know what is happening. I have made 7 phone calls over the past 2 months. Several times I was told the supplies should be here in 5-7 days. Never happens. I'm always made to feel like it is such a burden to deal with my problem In all the years we've had our machines, we've never been called to set up a time to make sure our machines are functioning properly. This company has the poorest customer service I have every experienced.

If Lincare really recorded your order on the phone for supplies? And a person, or recipient customer were to document what they actually received! Your insurance company and you should sue them for robbery! I didn't even get one of the items I ordered! But instead an over abundance of everything I didn't need! They do this on a regular basis! Worst rip off company crooks I have ever dealt with! And I will let my insurance provider know how much they are being taken for! I ordered a 10 ft. CPAP hose which was not in the box. Instead I get a years supply of everything else!