LinCare

I have been trying to get my CPAP supplies for 6 months and keep getting the run around they keep finding new ways to say they need more information and someone will to get it and nobody ever calls.

I had called to inquire about home oxygen delivery. I was given their name as an in-network provider by
My insurance, AARP Medicare Advantage. The woman who answered was very rude. I told her I wanted
Information about oxygen delivery for cluster headaches. She told me flat out that oxygen was not
Covered for cluster headaches. I told her that I had contacted two other companies, Aero & Apria
And neither of them told me that it was not covered & that there was a 20% copay. I only called
Lincare because they were located the closest to my residence. I hung up & contacted my insurance & they told me it was covered & not to use Lincare. I believe the woman didn't want to be bothered since it was 4:45 & they close at 5:00. Well, I will not use Lincare due to her poor attitude! I wanted to add that cluster
Headaches are severe pain (so bad that they call them "suicide headaches"). I've had two 8 hr. Childbirths &
Cluster headache pain is worse than childbirth. I use oxygen therapy & the pain subsides within 15 minutes.
It is way better than using narcotics & painkillers. I wouldn't wish them on anyone, except I do wish this
Woman would experience one so she knows not to be so flippant when she answers the phone.

Been trying to get c-pap supplies for a year. Started a Hickory NC Lincare. Kept calling and receptionist said they would contact me. Neverdid all summer of 2020. September I took my medical records to N. Wilkesboro NC Lincare and dropped them off. Checked with them and the said I would have to have a follow up with the Dr due to being over a year. This was due to Hickory location dragging it out all summer with no action. I saw the Dr January
31,2021 and they faxed Lincare in N Wilkesboro my information confirmed fax. I waited 6 weeks and called. They stated they never received the fax. I had the information faxed to them again. Called and they stated they had received it. I called April 23 and N. Wilkesboro said I couldn't get supplies from them iwas out of their district, I would have to get them from Hickory. I spoke with the manager Brian and ask why didn't they tell me this when I gave them the paperwork in September? He gave no reason for it and told me to ask for the manager at Hickory. Called Hickory and the Manager will not speak with me or return my call. I'm sick of these irresponsible negligent people at both locations. I will go to a different provider. I have spent a year of dealing with their incompetence!

I have called everyday for 3 weeks on my husband account, for the last 5 months it has been deactivated but no one knows why, finaly got them to reactive it and still nothing no supplies, call everyday and everyday im told its shipped its in underwriting or insurance needs to aprove then it all starts over with each phone call, i have honestly never had a company so hard to work with at trying to get services, with ZERO help, like no one there hepled everytime i called i was shoved off the phone with the same excuse as the person before and FYI still no product from them, still waiting after months, terrible terrible service.

I've been waiting for my CPAP machine to come in for almost 3 months. Can't Lincare obtain them from another vendor?