LinCare

In July 2023, a suction machine was delivered to my parents' home for my father who had ALS. I was present for this appointment. The Lincare representative turned the machine on but did not test it. In fact, he relayed that he was filling in, was not entirely familiar with the machine as there are staffing issues and he was experiencing 'on the job training'.

As my father's ALS progressed and he needed this machine, when my mother attempted to use it, it did not work. I also went there to check it, it did not have suction and there was no obvious reason for it (ie. Such as a disconnected hose) and the machine had not been tampered with in any way.

My mother called Lincare and was told to test it in water to verify and it did not work. She was told that in order to get a functioning suction machine, she needed to go to the Lincare office to swap it. Now, please understand that my mother was the primary caregiver for a fully disabled individual with ALS; she could not leave his side and it was extremely difficult to make arrangements to leave the house even for basic essentials.

Sadly, my father passed away about a week later. Of course, I am not suggesting that the failed suction machine caused his passing as he had a fatal disease. However, had the machine worked, I am sure this could have had some small impact on his already short longevity and quality of life.

Lincare's 'care' was unacceptable:
• Providing a dysfunctional device to severely handicap person who needs it
• Failing to test it to ensure it functioned
• Required the primary caregiver who must be there 24/7 to drive over an hour roundtrip to the Lincare office to swap it out in order to obtain a functioning device.

I sent a written email about this concern to Lincare through their website patient care contact form a week ago. I did not receive a response.

I tried the CPAP machine (prescribed by a Sleep Medicine Doctor) and mask, but it was too uncomfortable to wear and sleep. They sent me a letter stating if I did not meet "data collection requirements" then my insurance would not cover the cost, and I had a total of 30 days to return it. I returned it and asked about the insurance coverage/payment portion for me. I was told the insurance covered it all. Then yesterday I got TWO letters, one an itemized statement and the other saying I was PAST DUE. It was the only bill they had sent me! I called today and FINALLY waded through the WORST phone menu system I have ever encountered, and talked to a woman about the letters. She looked up my information and told me the same thing that was in the letter. I told her I would pay the balance at home (I called from a restaurant). Tonight on the website it CANNOT FIND MY ACCOUNT, using the information on the TWO letters! The INCOMPETENCE IS ASTOUNDING!... and one more thing, the man in the office who "instructed" me and gave me the machine and mask, told me if I did not use it I would have a stroke or heart attack! I think that's against the law!

Most incompetent, lazy and rude company I have ever had the displeasure of working with. I was diagnosed with severe obstructive sleep apnea in November and have been trying to get a C-PAP machine. It is now December 29 and Lincare has still not sent the order to be authorized through my insurance- even after calling them WITH my insurance agency reps twice and having my insurance agency representative give them exact instructions on what to do and how to even get the authorization expedited. Today, Jennifer hung up on me after not allowing me to speak to her boss and telling me that Mellissa (who is supposed to be working my claim) sent the authorization in on the 18th. I know that is not accurate information, because I called the authorization department of my insurance company this morning and they had no record of the request.
When I called the corporate number to report the unresolved issue, Chris decided to defend Melissa and try to tell me that I had called customer service at my insurance company and that was why they didn't know the authorization had been sent over- unfortunately for Chris, my insurance company is actually on the ball and when I called customer service, they called the authorization department to check and gave me the number to follow up with.

Now thanks to the extraordinary incompetence showed by the Springfield Lincare team, not only am I still suffering and unable to get good rest, my bill will likely not hit until the new year and I'll have to pay out of pocket for it instead of having it hit when I had already paid my out of pocket maximums.

Lincare should not be in business! We went through a nightmare trying to get these people to order our cpap supplies. They continued to say that our insurance was at fault and they needed an authorization code. That's bull$#*!... I called BlueCross and they said they pay 100% of the cpap supplies and no code is needed. Then, they sent us two bills for supplies and tried to collect it? I called them back and said our insurance pays 100%... they still sent bills the following month. We have had our machines for 3 months now and have not received any cushions, headgear, hoses or filters... nothing. Please do not do business with this company... THEY HAVE HUNG UP THE PHONE ON MYSELF AND ALSO A REPRESENTATIVE FROM BLUE CROSS/BLUE SHIELD TODAY April 2,2018. I had the corporate office on the other line and he heard the whole situation and when they hung up on the girl from BC/BS. How in the hell can a customer service person do business by hanging up a phone call. We (myself and the girl from BC/BS heard them laughing when they hung up the call. What a bunch of bull$#*!... I will tell everyone about Lincare's not caring policy and how they treat their customers. Today, I have acquired a new company to do business with... I will never ever speak about Lincare again... What a nightmare! You can email me at *******@gmail. Com and I can give more details on this 3 month ordeal. It was worse than having a root canal. A__wholes!

I had my Sleep study in late August 2017, my order was sent to LinCare Elk Grove Village IL about a week later, I waited a couple weeks and finally called them for status I spoke to one person who said they would check into it and advise a week later nothing I called again, spoke to another person who could give me no information asked for a supervisor who assured me it would be handled by Laura, a couple weeks later nothing called again no response finally gave up and called my Dr. and asked them for another Company I could order my CPAP from explaining the problem, they placed the order with Home Med Express, within one week I had my unit. I recommend anyone that is in need of a CPAP and their Dr. says they will send the order to LinCare to ask them to send it to another Company. I ran Companies for over 40 years and if I would have treated my Customers and their orders the way LinCare dose I wold have gone out of business. LinCare is by far the worst Company I have ever had to deal with.