LinCare

Have been on hold for four (4) hours over several days with no resolution to my problem. Still have not been able to speak to a live person.

I have been trying to aquire a rollator from Limcare of Newburgh NY for the past 2-3 months and it has been a nightmare. I was asked to have my doctor send a prescription for this rollator which they did immediately. Rita at Lincare said they received the prescription and said it should not take long. A couple of weeks went by and I called their office and started to get the run around. After a month's time I was asked to have my doctor send a certificate of medical necessity which they complied with. This went on and on with delays and no contact from Lincare. After many calls to their office I finally spoke to Rita and she seemed confused about what equipment I needed and sent out a regular walker instead of a rollator. I finally got a rollator delivered and it did not fit my needs as it was too small. I called them and Rita said she will check with her manager and call me back. I did not recive any call back and I have to call the office. I was told that they only have this one model and cannot order any other. I also called their corporate office twice with no call back as well. I called a third time and asked for a, manager who did call me yesterday and offered to see if they can maybe order a differwnt rollator but by this time I have made other arrangements. I also returned the unwanted rollator yesterday to their driver and he had no paperwork to give us that we returned it and asked my wife to take a cell phone photo of his paperwork. Very unprofessional! Do not deal with Lincare!

Since Lincare bought out Homecare NE in December I have had tarrible customer service. The 1st problem was an order for supplies. The Customer Service was as rude as anyone I have ever dealt with. She told me that I wasn't using the product I was using because the computer said I had another type. Argued for 10 minutes. Second problem was with billing. I received a bill for the monthly fee for the CPAC unit. Which had been covered the prior 4 months 100%. They told me that there had been a change with my insurance carrier. I hung up and called my Insurance who assured me there was no change and the unit was covered 100%. Each call to Lincare took close to and hour on hold. I called them back and was given the same info so I asked to speak with a Supervisor. I was told they were busy and would call ma back. I waited a week. I called a 3rd time, the service Rep "Dirrie" was wonderful, she took my number in case we got disconnected, which had happened on the prior call. She checked with Billing and told me it was all taken care of. This weekend I got a demand notice stating I was 60 days late in payment, the letter had a number to call which included an extension that didn't exist. This call didn't go well. They said that they were having a problem contacting the insurance company, the same one who had been dealing with Homecare with no problems. I'm glad I have the time to deal with this, 5 hours on the phone and I'm not convinced it is over.

Wow, Alyssa and Mike are really great people. Very professional at their jobs and very courteous. Thank you for allowing me to leave this review

Approximately one year ago my account for CPAP supplies with Home Health was "sold" to LinCare. I was with Home Health since 2013. When I ordered supplies from Home Health they were in my hands within two days almost every time and for sure in three days.
Since the account change I have ordered supplies twice from Lin Care. The first time took nearly three months as I called a few weeks after the initial order and was told they had no order on file. This happened twice = about 1.5 months of waiting. The third time I called to "re-order for the lost order" I was actually sent some supplies 2 weeks later. The order was not the supplies I had requested and I managed to take them to the local store and exchange them. I thought the whole thing was probably just confusion caused by the transfer of the account.

I guess I was wrong as about five weeks ago I re-ordered. Again, after waiting two weeks, I called to check on the order. This time I was told there was an issue with my prescription needing to be renewed. As I was told that, I had a copy of my prescription in my hand I had gotten from the local store. It stated that prescription was good for 99 years. After trying to get someone to tell me why a new prescription was needed and getting no answer, I finally agreed to waiting two more weeks while that prescription was received by Lin Care.

Again, I waited 2 weeks + a few days before calling to check on my order. Again, I was told there was no order on file. I reordered again and am now waiting ten days for the order to be filled (that's two more weeks so we're looking at over two months I've been waiting on this latest order.

I have no understanding of what the issue is in spite of spending several hours on the phone with the representatives of this company. I don't have high hopes at this point.

I am a CPAP user and changed to Lincare in 2022 for my supplies.
The first order I submitted was billed correctly with my MEDICARE insurance coverage.
The second order was NOT billed correctly. I tried to contact Lincare to resolve the issue of the billing amount but the only way is to call the 800 number and WAIT ON HOLD for over an HOUR! And when someone tried to pickup my call they dropped me and I had to start all over again for over an HOUR, till I just hung.
My Insurance company representative had the exact same experience with me on the line waiting for over an HOUR and then get disconnected.
Lincare has no online way to submit for help to have them call you, so if you plan on using them and have a billing issue, expect to wait over an HOUR to talk to someone.
And while you and your insurance carrier are trying to contact Lincare for weeks at a time to resolve the issue, Lincare will send out a LATE PAYMENT billing with no way to contact them except by the 800 number and HOURS on hold.