LinCare

One of the worst companies to deal with. Zero customer service, poor accounting and fiscal responsibilities to customers, overcharging for basic needs & services, double billing, threat notices of non-payment while receiving a statement the same day in the mail reflecting past payment, being on HOLD for over 58 minutes "twice" regarding billing concerns and obvious errs on their part; finally hung up and ignored them.

The absolute worst amongst worse of so called medical services and equipment. I have had home & portable oxygen units for years, I am permanently disabled and they've only checked in with me "once" to come check the unit (home) in over two+ years. Zero monthly, quarterly or annual checks on supplies needs, replacements, service etc. They have never checked, serviced or upgraded the portable unit (garbage) which has been useless since day one, never holds a charge and is so loud one can not have a one-on-one conversation with another person.

They are the first company to seek payment from my insurance company & Medicare, never personally answer the phone for customer service and first to send out "threat" letters for "supposed" non-payment "after" I have paid it and have an A+ rating and account of on time payments!

I just finally got a wonderful woman from billing to finally answer my call and I will now finally be able to talk to a "person" to plead my case!

Your company already has a poor rating & record via the "WEB and BBB" and hopefully for ALL seniors & disabled persons on SS and fixed incomes will finally get some "service & customer service" before we die" as I was warned there phones have a tendency of getting cutoff when they put you on HOLD which just occurred……. Jamie was nice enough to call me back and she gave me a new number to try and "blessed me for my patience, but advised me that I AGAIN may be on HOLD for a long time as they too (as the billing Dept.) are also left on "HOLD" while attempting to assist others like myself.

Total embarrassment, but Jamie deserves a raise, as she was the type of employee every company could wish to have and one "I" would have liked to have had work for me through my 38 years as an Administrator!

Todd A. Martin
*******006

I filled out a financial assistance form days before I ever picked up the concentrator believing it was getting processed. Picked up machine & paid over $100 as the Ontario OR office told me. I was told that would carry through for a while because I would get at least 30%-60% assistance. I get a bill I I call billing & my application not processed yet. Get another letter saying they need my debt card info, I tell them I can't just have them charge my card whatever amount I have to know what amount I have to pay & the amt of financial asst I have. They tell me they can't process the app without the card info. I talk to the Ontario office & they were to talk to the corp office to get app processed without card info. I never hear from Ontario office, I call Florida corp office was told fin app was stopped because the machine was taken back. Ontario told me they only give equipment to the patients, but the corp office says they stopped app process. Call corp & Dennis says Ontario has to explain why process was stopped and only they can request a hold on billing. Now all the sudden Ontario OR office has all the power. I have informed my care provider to NEVER, NEVER use Lincare for patients. They never call back, don't follow through with issues and pass the buck like no other. I went to NORCO(where I should have went in the first place) & I received my new machine from them & didn't have to give a debt card or PAY ANY MONEY THAT DAY. I filled out the financial app & left with my machine in less than 30 minutes. GO TO NORCO never Lincare-what a joke.

My portable stopped working they told me they couldn't do anything because my contract was up. But nobody notified me of this so now I'm screwed.

Never dealt with such an incompetent company before. Ship wrong items, charge you anyway. Don't answer phones,

Where to start? Perhaps the leadership team is holding the performance charts upside down? Basement or zero customer service is their standard? Well gosh darn it, then they are head and shoulders above any other company I've ever dealt with. I can't think of anything they can do to make a customer's experience any worse. Congrats team Lincare/Optigen! No one, but NO ONE can beat you for the worst service, experience, billing, misleading sales and complete lack of integrity from my perspective. This is not an easy feat. It's clear that they work hard from the aloof ivory tower of leadership, right down to the customer service reps that don't answer the phones...it must have taken years to fine-tune this bureaucratic nightmare experience for what I'm sure they laughingly refer to as "customers." Try victims of who have to call back 10x because their auto phone system disconnects calls if you don't select the write button. Or don't select fast enough. Or - Lord help us - select the wrong button. No menu, just lots of wild guesses on our part. Good thing trap door doesn't open into a pit of lava, otherwise they'd have no customers calling at all. Or maybe that's in the works?

This company actually sends copious snarky letters and provides a Hunger Games-like experience for customers to try to reach someone to address their errors. If you can purchase what you need from anyone, anyone at all, anywhere, any place, other than from this company, you should. Otherwise you'll have to purchase more medical equipment to address the stress-related conditions you will develop trying to deal with these people. Or maybe that's their plan. Well played Lincare/Optigen. Well played.

DO NOT USE lincare they are the worst company you'll never get what you want. Employees not trained.