I've been using Lincare for my CPAP and supplies, and they are the worst. They have long wait times (~15-20 minutes on average) and shuffle you around on endless automated loops and between customer service reps before you can get a straight answer. Their billing receipt and packing slip are vague and non-specific about what you are receiving and don't include itemized costs. I am switching to a different company.
Call and always put on hold. Called early morning, took my phone# and said they would call back. Never called back. Called again spoke with answering service. They even said has same complaints all the time. Never get supplies when told I will or send less amount or wrong product. Claim never received order from doctor, when I watched him send it. Next step call insurance to see what they have been charging them for.
They have the worst customer service!
After failing to tell me we needed a doctor's note to discharge oxygen use, they charged me for a full month of service which we did not use.
After staying on hold more than 5 times at over 30 minutes each, I finally was able to convince them to issue a refund. Was told I would receive the refund within 5-7 business days. When this failed to happen, I had to call them AGAIN and was on hold for close to 15 minutes at which time they told me I should actually be receiving a check in the mail.
Avoid this company if at all possible!
We told them 4 weeks prior to leaving Florida that we would need portable oxygen. Less than a week before I found out that their plan was to give us 3 tanks that last 6 hours each for a 1200 mile trip, and that if we "ran out, you can go to one of our stores for more."
Do your research. Just because a hospital discharge planner has a relationship with them, it does NOT mean you have to go with them.
When reordering supplies there reorder web site has basic headings like "mask, headgear, cushion, filter, hose". There is no way to change the style of mask. You have no idea of what you are reordering. A model number or picture would do wonders. There are no prices to see what an item costs. When talking with customer service they tell you to call your insurance company for prices. About the only way to see what the prices is to look at the bill. Bill reads heated tube $199 facemask, $493, headgear $207. Seems if I am spending my hard earn cash I should be able to see how much an item is. Since I cant change type of mask I buy from other sites on web. Prices are shown on web are much much cheaper. If you dont reorder monthly Lincare will bug you with daily phone calls saying is a friendly reminder to reorder supplies. When talking with them they are about as useless as there web site. Looking into changing sleep therapy doctors to ditch Lincare permanently..
My mom has had 2 portable oxygen machines in one month. First one used 3 times. Had problems. They brought out new one Thursday. Using it for first time today. Alarm goes off. Oxygen not coming out. We are one half hour from home and Lincare was bringing out concentrator. It has been 3 hours. Still waiting. We have an oxygen tank since we always carry one for back up but it is almost empty. New company search on Monday is my first order of business! I am shocked to see the negative reviews and they are still in business.
Takes forever to get someone on the phone. The billing department is a joke they refused to talk to me while the keep charging my account months after i had returned cpap and supplies. Customer service will talk will billing and then talk to you, which is not helpful because they cannot issue credits. Asked to speak with supervisor also she was away... they are afraid to talk to the customer because they are scamming and committing fraud. *MAKE SURE YOU CHECK YOUR ACCOUNTS FOR THEIR BILLING*
This company is a joke still months later same bs run around with no reslove
Make sure you look at your invoices with the dates of service. This is the second time I have contacted them only to be told that someone would call me back. Still waiting for that call. I am going to be calling my insurance company as well as the insurance commissioners office. They are double billing people. I can never get anyone to answer in the billing dept.
There are other issues w/ this company but most recently I ran out of oxygen due to an extended power outage from storms. When I phoned Lincare to request a tank, I was
Advised they are not delivering over the Memorial Day weekend & if I need oxygen to call 911! Think about this! Oxygen is very important to all who need it. If you wish
To live.
I give them one star only because I cannot go lower!
After just one week of having their cheap, junk, the head gear broke. I called to get a replacement head gear. The woman was rude, unprofessional and not at all helpful. I still have not received any help from them. Had to buy a replacement on Amazon. CRAPPY SERVICE! Unfortunately, there appears to be no other option!
Overview
LinCare has a rating of 1.5 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LinCare most frequently mention customer service, insurance company and portable oxygen. LinCare ranks 44th among Home Care sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members