- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Got onto this website as it stated it had free templates to work up your cover letter. After spending approximately an hour honing and editing my cover letter, I hit the next button and bam, there you go. The page where they want to charge you to print off the letter. You cannot manipulate it at all to save the work you've already completed. And only $1.95 for a 14-day access. So yes, I paid. I felt extorted to have to pay after spending that much time and wanting to get my job application in.
I immediately cancelled my subscription so I am hoping that they do not bill me again. I will update if so.
Bad way to do business. Don't offer anything for free, especially those vulnerable and looking for a job, and then pull a stunt and have us pay. Just awful.
Date of experience: May 12, 2016
The absolute worst customer service I've ever experienced! I tried for several days to contact them via the toll free number & it would just ring a few times and disconnect me. Tried the live chat and it sent an e-mail instead of a "live" chat. Took them 2 days to respond to my e-mail and did not address my original concern. Finally got through on the phone and got disconnected several times, plus when I finally did talk to a rep they had an obvious limited comprehension of English.
Date of experience: September 19, 2011
We appreciate you sharing your experience with us, Chris. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I ordered the two week trial for 3.95 so that I was able to download my resume to send to employers. After I paid and downloaded it, it had all these artifacts where a space would be & I had to go back and delete it. They make your resume look great on the sight but after you pay all u have is a bunch of garbage! Would have been faster to just format the resume myself. I would not recommend this site to anyone and hopefully people read the reviews before they purchase anything unlike I did.
Date of experience: July 29, 2013
Hello Kim,
Thank you for your comments.
We would appreciate if you would call our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having. We also may be able to offer some helpful information to you.
Thanks, Kim, and look forward to hearing from you.
Best regards,
LiveCareer
I could not find the pricing before I had to create a resume. Then I work for an hour to finish my resume and then go to buy it and it is very misleading prices. It says 7.95 per month but it is an annual subscription. They are very deceptive in their advertising. Below is the wording
$7.95 Per Month
Best value, Save 75%
Full access to all features including cover letters.
Pay upfront, renews annually
Cancel Anytime
Notice it does not say the annual subscription amount. Very deceptive advertising.
Date of experience: August 7, 2014
Hi Loren M.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment and is the best value for full access to your resumes for the entire year. We’re very sorry for any misunderstanding.
We understand where you are coming from Loren and we appreciate your feedback. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Regards,
Anna
LiveCareer
My son went on to this site to build his resume but found out later that if you don't cancel the subscription after 14 days they will charge you $39.80 a month. They will not refund your money if it's a mistake and they are not very helpful. Stay away from it. There are much less riskier ways to write your resume.
Date of experience: April 18, 2016
Greetings Eustacio R. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experienced while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at customerservice@livecareer.com if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
LiveCareer
Be vary wary of additional fees on this site. They get you to sign up with a low fee, then hit you with monthly fees of $34.95. I signed up my 12 year old son to create a very simple resume for a class project (the site said the cost was $2.95) and was stunned to find additional $34.95 charges on my credit card statement. When I contacted them to get the charges reversed, they said no way, in spite of the fact that the resume produced was for a long dead historical figure! Stay away!
Date of experience: July 31, 2013
Dear David,
Thanks for your comments.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We state this feature on your payment confirmation page and again give you this information when we send you your payment confirmation to the e-mail address that you use when you signed up. We understand that this is for a class project, but we give you multiple ways to cancel your subscription: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
Best regards,
LiveCareer
I paid for the 1.95 trial and tried to cancel, but was told it was a day to late; so I paid the 39? Or there about, which they charged my checking account. One month later... they charged me again. I sent in my unsubscribe notice over three weeks this time and still had the second charge... HOW DO I GET HELP?
Date of experience: August 18, 2013
Hello Char C,
We would appreciate if you would call our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time; by live chat or by e-mail to customerservice@livecareer.com. We would very much like to follow up with you so that we may track the issues you are having.
We look forward to hearing from you.
Best regards,
LiveCareer
I was extremely satisfied with the service I received from Live Career. Their resume building service is unparalleled and very professional. I will recommend Live Career to all my friends, whether or not they are actively looking for a job.
Date of experience: August 3, 2014
Hi Lana S.,
We are glad that you loved the site and service. Thanks for recommending us to your friends. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Its quick and easy to get started. Start your resume from scratch and take advantage of the different styles and templates. The end result looks greats. All the way from resumes, cover letters, even JOB search. I recommend this site.
Date of experience: August 26, 2014
Hi Anthony Q.,
We are so happy that you found the site fast and easy to use. We wish you the best in your career search!
Best regards,
Anna
LiveCareer
Used service for my partners CV. Once completed used live chat on My perfect Cv website, an cancelled the subscription charge within two minutes of talking to someone. Hector, very polite member if staff and keen to settle an queries.
Date of experience: June 4, 2016
Dear Tony R,
We are thrilled that you were satisfied with our service. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
First resume builder I have used. Liked the choices of wording and descriptions in your drop downs particularly because they were relevant to the jobs or education or affiliations I choose when I was 'building' via your step by steps
Date of experience: November 13, 2021
Thank you for sharing your feedback and for giving us a great rating.
Really - for the money you can't go wrong. I found the online services easy to use and saved me tons of time trying to do this myself. Customer Service Representative, Elizabeth Ram was extremely friendly and helpful. I was able to get through to her right away! I would recommend LiveCareer's services to anyone wanting a professional resume and cover letter service.
Date of experience: March 18, 2019
Hello, Chris -
Thank you for sharing your experience, we’re thrilled to hear that is was easy to use and that you managed to save time by using our services. Our Customer Service Team is committed to providing excellent service and it’s great to hear that Elizabeth delivered our promise to you. If you need further help, let us know!
LOVE this site it helped me so much. I love the different layouts how it puts everything in order for you. I'm one of those people who Need help when it comes to writing things I an think of it in my head but just can't put it to paper so I love how they have suggestions for every section of your resume. Thank you liveCareer you really helped me make my resume great!
P.S.: Keep in mind this is a 14 week trial and you will be charged $34.80 when that period is up.
Date of experience: July 10, 2014
Hi Victoria S.,
We are happy that you loved the site. Glad to be of assistance. We wish you career success!
Best regards,
Anna
LiveCareer
LiveCareer was very helpful. I am a substitute teacher who is also looking for a part-time job for the summer. I needed to make resumes for various potential jobs. The website gave me guidance and suggestions, as well as different resume templates. The interface was also very easy to use and navigate. I had a small issue with my account and the Live Chat option was convenient. The customer service rep was very helpful and resolved the error quickly. Highly recommend to anyone thinking about using this resource.
Date of experience: June 13, 2016
Hi Stephanie:
Thank you for this wonderful review! We are glad to hear that you were able to create the different types of resumes that you needed and had a positive experience with our product. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the phone,poor customer service, no support,you practically paid to recieved anything. CHOOSE DIFFERENT COMPANY,PLEASE!
Date of experience: February 21, 2024
Hello,
We apologize for the delay. We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details.
Thank you!
What the actual $#*! though? I went on this site for the 7 day subscription too under the impression that it was a one time charge, when I looked on my statement they charged me $34.95... TWICE. I don't appreciate being tricked like that. My bank is disputing the first charge since it's already posted and now I'm in the process of trying to get a refund for the second charge...
DON'T USE THIS WEBSITE! Just like everyone else says, they're a major scam... there's definitely better websites out there.
Date of experience: April 29, 2013
Dear Jazz,
I apologize for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing on the 8thth day, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
We understand that you have already asked your bank's help to dispute some of the charges, however, we would appreciate it if you can call us so we can handle this directly, explain what happened and resolve this issue.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
This was my first resume. I was lured in by the advertisement of "free resume builder", then realized if you want to print, it costs $1.95 for a two week trial, then $9.95 PER WEEK if you don't cancel. So I thought if I forget to cancel, at least it will only be a $10 charge, then I will cancel... WRONG! Two weeks later, I am charged $39.80 for a month! I received 3 emails the day I set up my account and heard nothing from them after that. Not even an email congratulating me on purchasing a month subscription. When I called customer service, I was reminded that it was my fault for not cancelling on time. I think that the way they advertise is wrong and deceptive. Most people who need this service don't have $40 a month to waste. Its obvious this company is here ONLY to rip people off. I would have paid $15 for that resume and been ok because it was helpful... but the way they advertise for $9.95 per week... is just down right deceitful and disgusts me. Its WRONG WRONG WRONG!
Date of experience: February 8, 2014
Dear Jessica,
Thanks for your comments.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial.
Jessica, we make every effort to let our subscribers know of this auto-renewing feature billed on a monthly basis. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your account: by phone, chat and email. There is even a self-cancellation feature under “My Account” on our website if service is no longer needed and to avoid incurring monthly charges.
If you have questions, we have Customer Service available to all of our users 18 hours a day, 7 days a week at our toll free -888-816-0576 to help with any issues. You can also contact us by live chat or via e-mail to customerservice@livecareer.com.
Best Regards,
LiveCareer
As everyone has said, $1.95 for s resume and in small print it says you agree to a subscription. I also called regarding these charges and they said too bad. They had no intention of refunding $80.00. I'm going to dispute these charges! Taking advantage of consumers!
Date of experience: July 30, 2015
Hi Tami L.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
This resume builder site is amazing. They even have sentences already professionally written out pertaining to your past jobs, all you have to do is click on a sentence and click the add button. I built a professional resume in less then 10 minutes. Thank you livecareer.
Date of experience: July 4, 2014
Hi Diana B.,
We are glad to be of help. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
I'm so angry but only angry at myself for just trusting a website that looks legit. If only I had stumbled upon these reviews first.
At least I'm only out $40. $#*! tech bros probably sitting in SF somewhere laughing at us with each $40 they take.
Date of experience: February 16, 2016
Greetings Alexandra S, We're sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
LiveCareer
Yes, it may be helpful to help you resume once, and then you don't use their "self-service" again. Without keeping you in the look of their service through emails or updates, they will charge you $40 a month plus extra little charges here and there ($1.19, $. 03, $1.00). I called to cancel and get a refund only which they did for one month, the others they don't refund back after I told them that I didn't use it again and that their service was not helpful.
Date of experience: April 15, 2015
Hi Queeny L.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. With its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
The refund that we processed was a courtesy credit. Unfortunately, that is the maximum that we can refund. We do state clearly on the sales page that the subscription auto renews on the 15th day if not canceled. We also mention this on every page in the payment process as well as in the order confirmation email we sent you after your purchase.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
Best regards,
Anna
LiveCareer
The payment didn't go through even though my card got charged 4 times, my money was sent back, but that's weird because I've never had that problem before? So I had to use a different card, but now I'm skeptical that they are going to charge both my cards now.
Date of experience: June 6, 2020
Thank you for letting us know about this, Steven we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
The web site leads you to believe this is a free service. But once you finish they have a 1.95 fee to print resume. After spending an hour on there site completing your resume you say " F" it and pay the 1.95 thinking you just want to be done. After the hour you don't notice the small print at the bottom. $39.80 per month $477.60 per year not worth it and they know it. Thats why the website is set up to be misleading. After i realized my account had been hit 3 months at $39.80 i called customer service and listened to music for about an hour and a half... Nobody ever answered... went online. Used website chat, i had to login to cancel. They refused to give any refund not even for the $39.80 that was still pending in my bank account. Would not recommend this website to anyone!
Tip for consumers:
Buy resume software its cheaper and headache free.
Date of experience: March 20, 2015
Hi Israel S.,
I’m very sorry that you have had this experience with our service and if you were unable to hold on with our customer service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your free.
All of our subscriptions are auto-renewing. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I reached out to the online chat for assistance and spoke with Pedro Vasquez who was very polite, prompt, and knowledgeable about the platform. He 100% has gained my business and I know if I ever have issues or questions I will get nothing but the best service! Thank you Pedro, you rock!
Date of experience: January 25, 2017
Hi Alyssa, thank you for that great review, it is greatly appreciated. We are happy to know that Pedro was able to resolve everything for you and that you had a hassle free experience. If you need anything in the future, just contact us, we’re here for you. Thanks!
I was stressing out when I called, but relieved to find the kind of distance customer service rep. Rep went beyond telling me how to solve my problems, to fixing it himself. Was very delicate in making sure I was completely satisfied with his work. Not hurried to get you off the phone...
Date of experience: June 12, 2016
Hi albert:
Thank you for this outstanding review! We are happy to hear that we were able to resolved all your issues. We are committed to offer the best customer service. Once again, thank you so much for your feedback and please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
We are sorry that you feel this way D M. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 USD and we provide the information that it will auto renew after the 14 days and that it can be canceled at any time.
May you please contact us at customerservice@livecareer.com so we can assist you on the concers or doubts you may have regarding your account? We also went ahead and sent you a private message so we can assist you in a direct and secure manner. Looking forward to helping you achieve a timely and secure resolution.
Best Regards,
LiveCareer