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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
My experience with LiveCareer was extremely helpful. I was referred to the website and the resume choices were fantastic. It has so much more ways of describing my talents than their regular applications. I'm sure that's why I already got a job.
Thank you soooooo much.
I would rate your resume help a very generous 100%!
Date of experience: June 3, 2014
100% scam, never buy this product. I am so sorry not to read all the comments before paying 2$ for initial subscription. Going to my bank to ask for help today and better way to sue this company.
Livecareer crew, I ask you kindly for the last time to refund me my money. You know what you do is illegal.
Date of experience: May 30, 2014
Hi Luca,
We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also take great care in letting our customers know what they are subscribing to. On our sales page, we explain that the subscription is auto-renewing in the list of subscription features, on our purchase page, as well as in the confirmation email you receive once you subscribe, stating the purchased amount and auto-renewal date. We also make cancellation easy as we provided several ways if service is no longer needed: By Phone, chat, email and through “Account Settings” online
I’m very sorry that you have had a negative experience with our service. I want to make sure that we make this right for you and would appreciate if you can provide me the email address that you have used to create the account so I can work directly to resolve your issue. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
While this website has very good templates for resumes and cover letters, the trial subscription is very tricky. The company should send out a reminder notice to customers ASKING if they want to continue with the subscription at a charge of $39.80 every 4 weeks or if they wish to cancel. This can be set up as an automatic message and requires very little work/cost for the company. People searching for jobs get too busy to remember when the 14 day trial is up and the charge goes through in their bank accounts. Then customers call to cancel and the company claims it is a valid charge because "we do our very best to inform the customers of the upcoming charge to their account at the end of the trial period." It's basically a very clever way of getting money from people.
Date of experience: July 1, 2014
Hi JS.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
You force or attempt to force customers to pay some type of money by not stating that this is not a free service in the beginning rather than at the end when users have already have spent a lot of time building the resume. Its a shady way to do business and I will never do business with you again.
Date of experience: June 20, 2021
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Ronald.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
We are currently challenging a total £92 taken off my wifes credit card over four payments We signed up as my son was 16 and looking for first job. The cv trial had a small charge but at no point is it mentioned the monthly payments of £23. My wife used her credit card but as this was for my son his email was used. After the initial payment my son had received an email which said Thank You. Unknown to us was it also contained details of the payments that would now be taken. We are challenging as the card holder was not informed, only the end user who at 16 would not be reading finer print. Currently have not received a reply to my complaint and request for refund. We will dispute through our credit card company. Stay clear of Live Career is the only advice i can give anyone
Date of experience: May 16, 2016
Greetings Robert J.,
We are very sorry that you feel this way and have had this experience with our service. We are willing to assist you with your concern. We are committed to providing great customer service. We have sent you a private message so we can assist you in a secure manner.
Best Regards,
Anna
LiveCareer
The resume building was an amazing experience, the layouts were great, everything was wonderful. I was only a little disappointed because you guys are advertised as a free service on google and you all are not. So only 4 stars -1 for false advertisement.
Date of experience: February 1, 2020
We appreciate you taking a moment to share your satisfaction with us, Myia.
I had great service! Dude apologized profusely every time he had to put me on hold for 30 sec. Max all of two times AND he got me what I needed! Hold music could be better, like classic rock or something? Still wish it was cheaper or free and didn't have to call and could cancel online if need be but Idk, these people have aimed to please and hit their target. I hope I get a job soon...
Date of experience: June 23, 2016
Hi Spencer:
Thank you for providing us with this fantastic review! We are glad to hear about your excellent experience with our customer service. We wish the best of luck in your job search and please contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
After needing a CV for a new job and never having one previously! The ease, help, tips and modern looking designs from Live Career are second to none and helped me land my new job! So thank you all at Live Career.
Regards Tom.
Date of experience: August 25, 2015
Hi Tom P.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Comes second to none. After weeks of trying to find a job with what I once thought was a great representation of myself (resumé), I was getting no where fast. A friend looked over my resume and said it needed revising. I found LiveCareer.com and went straight to work. In less than 30 minutes I had my resume completed, error proof, and ready to be sent out. Within the first hour of job fishing with my new and improved resume, I received a call, got an interview, sealed the deal, and now I'm here describing my experience :). In all, this is a GREAT company and tool to use.
Date of experience: July 6, 2014
Hi JL.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
The tips that were given throughout the resume building process were helpful. I was also pleased when I was ready to cancel. I called on a Sunday expecting the line to be closed. But a representative answered quickly and helped me with my account without any hassles
Date of experience: June 14, 2016
Hi C:
We are happy to hear that your experience with are customer service was positive and that we were able to resolved your issue. Thank you so much for your fantastic review. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
As a uni student, I found themall price of $1.95 very reasonable and I thought it would be useful to create my resume. However, little did I know that after using the website once, I would be debited 40$USD two weeks later without confirmation. As a uni student already struggling with money, these hidden fees are very costly. Yes I am sure that these fees were stated in the fine printed but this has now set me back 40$USD for using the site once. Not happy and do not recommend.
Tip for consumers:
Be careful..
Date of experience: March 17, 2015
Hi Brandon D.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Site was easy to find and use. Needed an updated resume and had it done in an hour. Disappointed only due to being charged extra month after trying to cancel account as did not need to access the Site anymore. $19.99 is a lot monthly after making the resume and no longer needing the service.
Date of experience: November 1, 2016
Hi Donna,
We apologize for any confusion this may have risen and we are here to help you. As a courtesy, we went ahead and processed to your account a refund for $19.95 (USD). Please check with your banking institution after 3 to 5 business days about the posting and crediting your account. Additionally, we sent you an email confirmation. Auto emails can get picked up as spam or junk mail, so sure to check your spam/junk mail folder.
Please feel free to contact us if you have any further questions or concerns regarding the service or if you decide to reactivate your account.
Best regards,
LiveCareer
Just beware that if you dont un subscribe; they are gonna deduct 19.99 $ every month... as far their content is concerned; yeah it helps to save your time - the time you would spend looking for best techno-professional content for your resumes/cover letters. They would do it for you... and lot of help for beginners
Date of experience: October 27, 2016
Hi Saadan,
Thank you for sharing your experience with us. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
If it was possible this review would have negative -5 stars. This is the worst website ever I don't even know how this damn website got my information but I know one thing that it took 40 dollars that I did not have to give. And on top of that I looked up other websites to help build up your resume there are many better websites other than this $#*!ty one. They are only after one thing MONEY!
Date of experience: September 8, 2014
Hi Nilliyah B.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed including the card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Oh Man I just got Scammed. I don't why I didn't look up at reviews before I used this site. First of all I thought it was free, then I had to pay $1 for the resume and subscribed. They charged me 39 something dollars. I wanna kill somebody and I will get my money back. Somebody needs to stop these thieves.
Date of experience: February 4, 2014
Dear Magdala,
Thanks for your comments.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume are features included in our paid subscription. You can download a plain text version of your resume for free.
Magdala, we take great care in letting our customers know what they are subscribing to. It is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have questions please feel free to contact our customer service at toll 1-888-816-0576, by live chat or by e-mail to customerservice@livecareer.com.
Best Regards,
LiveCareer
My 16 year old paid to print a cover letter and used her bank card. Then they started billing her. I called and had a conversation letting them know she was a minor and could not legally enter into a contract. They take zero responsibility for entering into such a contract and refuse to refund the almost 40 dollars to her bank account. I spoke with a supervisor who also refused and asked if I wanted to file a fraud charge against my daughter. Like that was a threat. She used her own bank card so there was no fraud I told him. Then he continued to read his script about how they make their best effort to prove age. Obviously they failed this time! A minor cannot legally concent to a monthly contract. This business needs to take responsibility for their actions, as I am seeing multiple posts regarding minors and they just give a too bad response.
Date of experience: May 15, 2015
Hi Amanda W.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
Wasted my time to do this in twice. Ended this service is not a free. Has been placed an order and paid for $6.
Please don't advertisement in free if you still collect the money from people to use this service. I still not receive any complete resume and the job that applied still pending.
Date of experience: December 17, 2020
Our website offers a Basic Access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
They make it appear like you will be getting a resume for $4.95 (which by the way is Highway Robbery)! Who in the world would subscribe to a resume service and pay $34.95 per month?!?
However, when you click to purchase you "$4.95" resume you are actually subscribing to their ridiculous resume service. If someone is looking for a job, they obviously would not want to subscribe to a service like this.
When you discover the $34.95 charge on your credit card statement with their number (*******430), you can cancel the service. However, they will still charge you a pro-rated amount. I discovered it fairly quickly. So, I was only charged $10.
But still, this company is the scum of the www using predatory techniques on a segment of the population that is struggling. Download Libre office and use something from their office suite to make your resume. Or download a resume template from Microsoft.com. But don't use this service!
Date of experience: June 28, 2012
Hi Matt C,
Hi, work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. Once you cancel you will no longer be charged. But, many of our customers continue to use our service for several months during their entire job search. Recent statistics show that the average job search can take up to 9 months. For your best chances at getting a job we do encourage users to create a customized cover letter AND tailor their resume for each job they apply to. A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast, besides that you can also post your resume to 90 job boards which gives you better chances of landing a job.
We assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I called in 6-6-16 at 8:30am and was lucky enough to speak to such a wonderful young man. He let me fully explain that I did start using your service but once I went to print I was logged out and couldnt ever get logged back in. I emailed this team hoping to have this resolved quickly but had no luck, it forced me to have to use another resume builder site. But the young man I spoke to today was very patient and understanding! He must have been trained good on how to speak and interact professionally with his customers! Kudos young man, Thank You again for assisting me. I wish I would of written his name down..
Date of experience: June 6, 2016
Hello Staci S.
We are excited that you were pleased with the Customer Service provided by one of our peers. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I made a resume here in 2012, paid to print a couple off. It's 2015 won't let me print it today. I should have access to do this. I'm sure the terms and agreement was not the same then. $40 is steep for someone looking for a job. Plus they claim it is totally free until you print. Calling BBB. Waste of time. Do not use. I recommend another service.
Date of experience: July 9, 2015
Hi Tim G.,
I’m very sorry if you encountered printing issues. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I needed to write a resume and it had been awhile, so I did some internet research and that's when I found livecareer.com. The web site is awesome! It helps you save time while building a killer resume. Everything is provided right there for you. The 7 day trial period at a 4.95 expense is very reasonable especially in today's economy, Livecareer is wonderful and you can easily become hooked on the web site because of the professional style of resumes. It makes it easy to customize resumes and cover letters for each job. I would recommend this web site to any one and it has helped me a lot. I went to one interview and a lady sitting next to me notice how professional my resume looked and I told her about livecareer.com.
Date of experience: May 31, 2011
Thank you for taking some time to review us! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
Okay, so as annoying as getting charged for no reason was, i spoke to a representative again and got a refund for about a dollar less thank i payed which is fine with me. I still don't think i should have been charged in the first place since i cancelled my account. I have learned a valuable lesson about the semantics of fine print.
Date of experience: May 6, 2014
Dear Anelise,
Thanks for your comments.
The options to print, email and download the resume and cover letters require a paid subscription and you can cancel anytime. Cancellation only turns off the auto-renewal or to avoid getting billed further. We state our subscription prices and policies on a bullet form and it is clearly stated on our subscription sales page and email confirmation we sent upon purchase.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
This company is a scam. I signed up for the 14 day trial so I could complete one resume which was all I needed with no knowledge of the fact that they will automatically charge you $9.95 each week every 4 weeks after that 14 day trial without even contacting you to see if you want to continue the subscription. Which I did not. Now That this has been brought to my attention by my bank 9 months later and almost 360 dollars later I am pretty mad. I was never told or notified that I would be charged and this is outrageous. To make matters better I went on the website and signed in and tried to deactivate my account. It would not let me. A scam at it's best. I would very much like to get my money back or at least some part of it or I will take this further. This is a sad excuse for an apparent BBB accredited business.
Date of experience: September 6, 2014
Hi Nick T.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The features are great and all, but they didn't send me an e-mail to warn me that my account was going to start being billed $40 a month. Please remember to cancel your account. I had to do a lot of complaining to get a refund, but was kindly helped thereafter. Overall, a great site for its purposes, but expensive and a little shady.
Tip for consumers:
Cancel your account within 10 days of making it to avoid being overcharged.
Date of experience: July 12, 2015
Hi Joshua W.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. Customers can cancel at any time. Once it is successfully cancelled, a cancellation confirmation email will be sent automatically to the email address listed on file.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I used LiveCareer to update my resume and the website gave me great options. It is one of the best that I worked with so far, I will surely recommend all my friends. I even got my refund back from them the moment I asked. I didn't know that it was a monthly payment, but then Joyce Johnson helped me in cancelling the subscription and also helped me get my refund back.
Date of experience: August 21, 2018
Hello, Deepthi:
Thank you for trusting us with your resume, we’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Patricia B.,
Congratulations on your new job! We are very glad that we could be of assistance. Best of luck in your new position.
Best regards,
Anna
LiveCareer