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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
The person who answered my call was very polite and courteous. He also offered congratulations to me for finding a job, and made the process of cancelling easy. I would definitely use this service again
Date of experience: August 3, 2016
I am a nursing student who made the mistake of signing up for a trial period, costing me a little over $4.00. They have began to take $39.80 out of my account monthly, even though I have emailed billing and complained about these false charges. Stay away from this company! Their "live chat" never responded and I did not hear back from them after e-mailing several times.
Date of experience: April 23, 2015
Hi Chelsea P.,
I’m very sorry if you were unable to get in touch with our customer service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This site was extremely helpful with updating and formatting a professional and eye catching resume and definitely played an invaluable role in landing my most recent position. I would easily recommend the services it has to offer!
Date of experience: May 20, 2015
Hi Gregory S.,
Congratulations on your new job! We are glad that you found the site helpful.
Thanks for recommending us to others.
Best regards,
Anna
LiveCareer
Being partially tech challenged, this service was a blessing. It completely took the anxiety out of creating a resume again after having not done so in years. Very easy, excellent templates, and lightning quick Live Chat assistance whenever there was a challenge on my end. Highly recommend this service. The "added value" features are also quite helpful (preparing for interview, etc).
Date of experience: June 15, 2017
Hi Brian,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
It's great but lots of the supplied billet points for stuff keeps making my resume end up at almost two pages, so maybe some more succinct bullet points would be preferable
It’s easy to use and affordable
Date of experience: June 22, 2023
Thank you so much for rating us and for sharing your feedback; if you need help with your resume, please contact us at: https://www.livecareer.com/contact-us
The recommendations for my field is not spot on, perhaps you might need to expand your descriptors to low level jobs such as domestic staff, etc cause these people are the ones who really need assistance in developing resumes
Date of experience: December 30, 2019
Hi Co,
We greatly appreciate your feedback! Thank you for sharing!
The job description templates provided to us could be worded better with higher vocabulary. Also a system that could recognize repeated phrases or words to avoid redundancy and make suggestions that will help you dense and consolidate your resume to one page. That's honestly been my biggest issues and this website could possibly be someone's number one stop if these supportive measures were added.
Date of experience: April 26, 2020
Thank you for taking the time to let us know your feedback, Brian we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
Started working as a Chef in 2007. More than 14 years of experience in different hotels and restaurants. Worked with multi-national cuisines. Worked with high-class professional chefs. Over a period of experience, got knowledge about the kitchen system, cost control, making orders, and organizing and preparing staff schedules.
Very flexible and friendly
Ability to manage a team of multinational co-workers
Outgoing, sociable, caring, and considerate
Date of experience: May 2, 2023
Great to hear! We're so grateful for your review!
We'll be within your reach to here to help you build a successful career. For the latest employment news and career management advice, follow us on: LinkedIn: https://www.linkedin.com/company/livecareer Facebook: https://www.facebook.com/LiveCareer Instagram: https://www.instagram.com/livecareer/ Pinterest: https://www.pinterest.com/livecareer/
I have used this web for one day and paid £2.85 in nov 2022. I only realised that they were taking money £16.85 from my account since December 2022. Such a fraud company I have not authorised them to take money. Pls don't use this website. I have placed complaint and waiting for their response
Date of experience: November 13, 2023
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have located your account and verified that your bank has issued multiple refunds. Your subscription has been canceled. Rest assured, you will not be charged again. We apologize for any misunderstanding.
Very user friendly until you want to bypass the format and add your own thing. Such as, Wanting to add my credentials after my name. Or not having the letter body prewritten blend in with the one I'm writing. (I figured that out) We'll see how it goes.
Date of experience: June 29, 2023
Thank you for rating us, and we apologize for the situation. When you can, please contact our customer service team at: https://www.livecareer.com/contact-us, so they can help you with your document.
We look forward to hearing from you!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Creating my resume was fast and simple. The services are excellent! Jorge was the gentleman that helped me realize what other services livecareer has (e.g., job finder, resume examples from specific jobs, etc.). I recommend this LiveCareer!
Date of experience: October 5, 2023
Hello,
Thank you so much! We truly appreciate your feedback. Happy customers make our days brighter!
Each step was easy and intuitive. I really appreciated the tips for wording certain items and the suggestions for how I should add more details. I feel like I have the best cover letter and resume I have ever had. It was also nice to save a few versions of my resume and cover letter as I am applying to two completely different jobs at the same time and had to cater towards each job posting. I love that I can alter the format/color super quick and easy. Hopefully I get the job and won't need to use their services. I will definitely come back if needed. I had a question about my account recently and used the chat feature on the website. I received speedy service and was satisfied with the customer service representative.
Date of experience: August 9, 2023
Thank you for sharing this amazing review; it’s fantastic to know how pleased you are with how everything turned out.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I was able to build a good resume. That being said, I signed up for $2.95 then to be billed $23.95 starting 14 days later. I logged into my subscription the same day that I purchased it and cancelled subscription after completing resume. I did not receive any email confirmation but thought nothing of it until I was checking bank statements and noticed a charge for $23.95 from the company. I contacted customer service via chat and was told that they never received a cancellation request and I had no proof as they do not send emails for cancellations.
The customer service person was helpful but unable to help completely resolve the issue. I got a partial prorated refund for a service I have not used since I first signed up and cancelled. Although I do not think they are trying to cheat customers I believe it is unfair when subscriptions are cancelled you have not way of knowing it went through other than the thank you received get when logging out.
Date of experience: October 1, 2023
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I subscribed to 14 day trial for $2.95 and tried to cancel on the website. However cancel subscription option is not working as they purposely made it to not to work. So I was charged for the month for $34.95 which is expensive for a resume builder. Hence the 4 starts.
I called the customer service and explained the whole situation. He was very nice and made an exception for me by refunding the full amount and prorated the monthly charges if I wanna use it.
It would have been better if they have the cancel subscription option working as not everyone wants to spend time calling and talk to customer service. Who has that much time. Only reason I don't wanna use their services.
Tip for consumers:
overall ok.
Products used:
Resume builder
Date of experience: May 11, 2023
Livecareer is debit and credit card scam site. Don't add your card on this site. They charge huge money without any notification. And they can not refund after passing lot of days. After you remove your credit card from livecareer they don't remove your card. They charge Again few month Letter. Please don't add your card.
Products used:
Resume building
Date of experience: June 23, 2023
Thank you for sharing your feedback with us. We want our customers to have the best experience and feel happy with our products and services. When you get the chance, please contact us at: customerservice@livecareer.com, so we can help you find a solution.
My experience was great! I believe LiveCareer is an amazing resource to assist individuals in creating and building their resume to help them find their next job. I highly recommend LiveCareer to everyone!
I have used LiveCareer before in the past, and I will continue to use it as needed.
Date of experience: June 17, 2023
Amazing! Thank you for the glowing review and your valuable feedback! We're so happy that you meet your expectations with our builder!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Don't ever put your card information or purchase from livecareer because at beginning once you create your cv from them they'll charge you 1.95 euros only after 2 weeks you'll discover that they will deduct from your card 19.95 euros without any notification! It's un trustable website for your card!
Date of experience: March 24, 2023
We regret to see your rating towards us; we would love to speak with you directly to find out more information as to what led to this negative impression. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves, so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
https://www.livecareer.com/contact-us
As always, thank you for reaching out, and we look forward to hearing from you!
I used Live Career in the past. I need a new resume. I was ecstatic that all of my information was in the system. Applying for this new position will be a breeze... thanks to your invaluable software.
Date of experience: March 24, 2023
Amazing! We are very grateful for rating us with five stars and that you are satisfied with our service! Good Luck!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
They want to charge me even if i am not using their service anymore. They refuse my refund request because of their 14 day policy, they did not notify me that they will be charging, not even sending invoice to my email saying i was charge. I had to see it on my card statement first.
Tip for consumers:
dont use
Products used:
CV
Date of experience: August 15, 2023
Thank you for sharing your feedback with us; we would love to explain some misinformation you may have about our services.
Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand. *If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use
Still, we would love to help you and find a solution for you; when you get the chance, please email us at: customerservice@livecareer.com. You must include your full name and account ID or email address used to create the account so that we can access your account.
We look forward hearing from you!
LiveCareer was the exact service I needed and then some. My past resume I would say was not up to par I did not how to convey my skills and experience effectively in a resume related format to get through recruiters. Live Career easy and accessible format was able to solve that problem and also other very beneficial services like custom cover letters that really do add value. I got a ton of interest from the marketplace I got several offers! And did several interviews. I got a renewed sense of confidence in myself and what I bring to the table and was really able to pick and find the right job that was aligned with we're I was trying to go in my career journey. That's exactly what happened I was able to find the perfect job for me and checked all my boxes and I'm very happy and grateful to the LiveCareer organization for the accessible pricing and format and services provided.
Date of experience: July 19, 2023
This is amazing to hear, Preston! Thank you so much for sharing your experience with us, we're very happy to hear it!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
When you cancel, be sure to get a Confirmation # and Confirmation email. These p.o.s. Charged me foe 4 months of usage, when I never even knew I had their service (as I had cancelled their service a week into the free 2 week trial). I noticed the charges and called to cancel and get a refund. The first person kept repeating the same info and then hung up on me when he went to get a manager. I called back and the next guy kept telling me I was talking to the right person when I asked for a manager. Absolutely horrendous company...avoid them. There are way better companies to use.
Products used:
I tried their resume builder, my consulting service was way better!
Date of experience: May 2, 2023
Hello, Todd. Thank you for taking the time to share your feedback with us. We want to help you and solve this technical issue for you. When you can, please contact our Customer Service Team directly using the link below. https://www.livecareer.com/contact-us.
They will kindly assist you and solve your needs.
I needed a cover letter for a position I wanted to apply for. I haven't done a cover letter in years. The app asks you your strengths & what type of position you are going for to generate the document. Highly recommended if you are a little rusty in the resume area. Thank you!
I chose LiveCareer because I needed assistance with my cover letter and didn’t feel comfortable making it it solely. It has been many years since I made a cover letter & wanted to have a fresh new letter.
Date of experience: May 26, 2023
Amazing! We are very grateful for rating us with five stars and that you are satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Was under the impression it was "free" i am trying to build my resume and get a job. I didnt have $25 to pay but then, i paid for it anyway because i took so much time writing it while i was under the impression it was FREEE! I dont have a job right now and money is tight. Thats why i googled FREE resume builder. Trying to get a job to afford food and you all want 25 dollars for a F=n resume?! So frustrating
Date of experience: June 2, 2023
Thank you for sharing your feedback with us, and our apologies for any confusion however, in fact we state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up, we do not process any refunds.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
I was trying to cancel my subscription and I believe I tried to do that 4 days ago and I thought I was successful but I checked back and I wasn't. So it was on me but I was still hoping if something could be reversed because I had not used my account since I purchased the subscription, hence why I wanted to cancel it and thought I was successful. He was very understanding and still helped me get a partial refund and even offered a discounted 1 month trial for 4.95 so I can keep my account active. I thought that was very kind of him to still accommodate my issue even though I was the clumsy one here, I didn't deserve the benefits but he still offered it to me and I thought that was very kind. His name was Victor Vargas
Date of experience: July 24, 2023
Thank you for this great feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Excellent resume builder that designed a layout that generated numerous opportunities for employment! Highly recommend and the customer service is also outstanding!
Date of experience: November 20, 2023
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Amy C.,
We are excited that you were pleased with our service and we want to thank you for sharing the news about your new job! It is very rewarding when a client that uses our products has the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer