LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I used site to create mine resume, cover letters, and family member resumes. I also used their resume review service. As a recent job candidate that has not had to look for job for 15 years, I found their format and ease of use very beneficial.
Date of experience: August 21, 2017
This company is not concerned or sorry about stealing money from thousands of people. They will say, "We're very sorry for your experience. Please contact us directly, blah, blah, blah." When you contact them directly, it's an even further waste of your time because they will just give you the run-around and explain that "you KNEW you were signing up for a subscription." Ummm... no, I don't think most people will pay $40 a month to be able to edit a resume. This company is a scam! Buyer beware. You will think you're only being charged $1.95 to print your resume, when in reality you are signing up for a subscription. Of course, you don't find out about the $1.95 fee until you've already spent time creating your resume. The FREE, FREE, FREE that's plastered all over their website is FALSE ADVERTISING!
Date of experience: June 21, 2016
Hi Ronda:
We are sorry to hear this. This is not the image or idea that we want people to have about us. We are committed to offer the best customer service with efficiency and professionalism. If you can please contact us we will go above and beyond to see how we can assist you and see if we can fix this issue.
Best Regards,
LiveCareer
I first came across LiveCareer's resume builder four years ago. After a 14 year hiatus I needed to write a resume, and found the task daunting.
LC's resume builder made it so easy to put my resume together. All the tips and examples were extremely helpful.
Date of experience: June 23, 2016
Hi Yolanda:
We are happy to hear this! Thank you for sharing this amazing review and let it us know about your positive experience with our product. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
The link says free resume builder then you spend an hour making a resume and then you ask for payment options. Its bull $#*!. Then I pay for it because I'm not going to spend another hour of my time building another one with another sit.
Date of experience: April 28, 2020
We're sorry to hear that you feel this way, Taylor!
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
My account was being charged without my knowledge for a service I was not using. I called to cancel and spoke with Joe. He was very helpful and got my issues sorted out quickly and efficiently and made sure I understood what was going on. While I am unhappy about the credit card charges I was very appreciative for the good customer service from Joe.
Date of experience: February 6, 2017
Hi, Jean-Luc
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
What ever you do, DON'T USE THIS SITE! It is a huge scam. I signed up for the 14 day trial and was told that I would be charged $1.95. I received my credit card bill and they have charged me $39.80 plus a $0.79 foreign transaction fee. I never got a courtesy email about my account being automatically renewed, and my credit card was charged without me knowing. I am livid because I was never informed that I would be charged this money and I was led to believe that my subscription would expire at the end of the 14 day trial. I want my money refunded! I am a college student and $40 is a hard blow to my bank account.
Date of experience: May 31, 2016
Greetings Allison B.,
We are very sorry that you feel this way and have had this experience with our service. We are willing to assist you with your concern. We are committed on providing great customer service. We have sent you a private message so we can assist you in a secure manner.
Best Regards,
LiveCareer
This is my first time using LiveCareer program. I really like the format and the step-by-step instructions in writing my personalized cover letter. It is a great resource in my job search process. LiveCareer saves me time, increases my confidence, and helps me share my professional strengths, skills, and experiences to potential employers.
Date of experience: July 7, 2022
So amazing to hear this! Glad you're very satisfied with our services and thank you for trusting us!
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I had been employee at a large corporation for 15 years, when I suddenly found myself out of a job. With no recent experience in Resume writing and cover letter writing I needed some serious help and fast. Livecareer.com was very easy, fast service for a professional custom tailored Resume and cover letter.
Date of experience: July 6, 2015
Hi Jon S.,
We are so glad that you found the site and service helpful in your job search. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I used them to compose a resume, which was an okay experience. Later, I did not renew my one-year membership, and was told when I cancelled they could give me a shorter membership if I needed it. Today, I tried to reactivate my membership for less than one year, and was told they couldn't help me! So, this paying customer will never use their business again; it seems like greed, not customer service.
Date of experience: July 17, 2017
Thank you for sharing your experience with us, Steve. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
The website is so user friendly, and the customer service was excellent! They were very quick to answer any questions I had, and were very cooperative.
I was easily able to create several different resumes and cover letters to go along with them. The website had great suggestions and all kinds of different layouts to choose from for all different types of resumes. I definitely recommend this site! It is so worth it!
Date of experience: March 9, 2015
Hi Colleen D.,
We are so happy that you found the site user friendly and the customer service great. Thanks for recommending us to others. We wish you career success!
Best Regards,
Anna
LiveCareer
I had signed up with Live Career to get some help on updating my resume. This site made it so much easier to get all my ducks in a row! They give you tips on what to write and what not to write. I will be referring them to my family and friends in need!
Date of experience: September 7, 2015
Hi Suzy F.,
We are glad that your liked the site. Thanks for recommending us to your family and friends. We wish you all the best in your career search.
Best regards,
Anna
LiveCareer
I needed a resume, like, yesterday, and I found LiveCareer on line. In a very short time I had a pretty darn good one. I received an employment offer with the very first company I left my resume with. Thank you! I will definitely be recommending LiveCareer to all my friends who need to create or review a resume.
Date of experience: June 11, 2014
Hi Janish H.,
Congratulations on your new job! We are happy to hear our customer’s success stories. Thanks for recommending our site to your friends. Best of luck in the new career!
Best regards,
Anna
LiveCareer
I just recently discovered that I was being charged for something I did not agree to since April 2015. Along with many other customers you've been able to scam, I, too, wanted the $1 trial with no obligation. Instead I find that it has cost me over $200 to try this $1 service. And yes you may have emailed me the $1 charge confirmation, but not the $39.80 you were actually going to charge. Very Sneaky! I would like to have all my money back. You can check your files to see that I have not used any of your services since the initial trial. Over 500 bad reviews with the same scenario? Not a good business at all, well, good at scamming. Not a reputable business is what I mean.
Date of experience: October 16, 2015
Hi Shirley J.,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
It is a great site, however!, I am not receiving responses to companies I applied to, and this worries me a lot. Unemployment is threatening our lives already, Us engineers, and this stresses and depresses us, please talk to those companies to at least respond even a rejection message is better than nothing at all. Thank you
Date of experience: December 6, 2021
Thank you for sharing your feedback and rating us five stars!
I signed up as a college student to help get started with my resume. This website is very easy to understand and a huge help when starting out. Ive gotten 7 job offers with the resume Live Career helped me build. When it was time to delete my account it was very easy and everyone was nice and helpful!
Date of experience: June 16, 2016
Hi Chistina:
Awesome news! We are happy to hear that you had an positive experiences with our product and were able to create you resume. Its amazing to hear how many job offers you had. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
This website does not clearly state that you will be charged to print or download the resume that you may have spent a lot of time figuring out how to do on their template and setting up your resume. What happens is you use their template to create a resume and then after all of the work you do you go to print it or download it and another window comes up charging you to do so. It's not worth the trouble.
Date of experience: November 7, 2013
Dear Sandra,
Thanks for your comments
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume and cover letter are only listed as a feature of the paid subscription and are not listed as a feature of the free account.
If you have any questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Benjamin, a representative of your organization made me see the productive levels of your service and I appreciate the personal review of my account and assist with ensuring another satisfied client is on board.
Date of experience: April 14, 2016
Greetings Daryl,
We are committed on providing great customer service. We are glad to have you as one of our customers. Thanks for the feedback.
Best Regards,
LiveCareer
The site is sufficient to help you create revamped resumes using today's resume building technology. Thanks John Allen for your professionalism when I called for help and clarity of the features of the account.
Date of experience: November 11, 2020
Thank you, Twannetta, our team is always here for you, so if there’s anything else we can assist you with, just get in touch!
Typical sign up, don't read the fine print because we don't have the time to read every end user license agreement or terms of service these days. If we did, we would never get off the computer. They start taking huge sums of money from your account. Big enough to have an impact, small enough that a lot of people won't notice. Around $40 per month. When you contact them saying this is bogus, they don't care. They aren't in this to have a long-term reputable company, they are in it for the quick scam.
They are not a business. I am forced to put 1 star on here, but the reality is they don't act like a business, more like a smooth talking con artist that takes money from old people. Con job in and out, through and through.
Date of experience: May 6, 2015
Hi Wade H.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
It is a great, easy and quick service. Helped me a lot with my resume
To look clean and professional.
I went back and make changes any time I wanted and the designs are awesome.
I will use and refer this service again.
Date of experience: December 16, 2014
Hi Johnny R.,
We are glad that you enjoyed our service. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
I called in to end my subscription. The resume turned out great and my representative Kevin was very fast, efficient, polite and professional. He helped make the process fast and easy overall.
Thank you!
Date of experience: June 9, 2016
Hi Trevor, You are welcome! We are thrilled that you were pleased with our Customer Service. We are committed on providing great customer service.
Thanks for the feedback, it's very important for us. Best Regards, LiveCareer
This was a well directed and easy process for completing the resume. The final outcome exceeds my expectations. I would use this process again and will certainly refer to friends and family. Thank you
Date of experience: February 22, 2020
You are most welcome we're beyond happy to hear that we exceeded your expectations with your new resume, Maureen!
I am very dissatisfied about the advertising on the website. It was advertised as a free resume builder. After, I completely built my resume it then instructs me to pay a fee. At least be up front about the cost of the services.
Date of experience: July 6, 2020
Thank you, Kyle, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
I had not been using the site for close to a year and when I got a surprising charge from LiveCareer I contacted them immediately. The gentleman was very understanding and very informative, closing my account and refunded my money! Great customer service!
Date of experience: July 16, 2016
Hi Leana:
We are happy to help! Thank you for taking the time and providing us with this super review. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I was able to create a great resume that got noticed quickly. I really was impressed with the number of styles you could choose from to make a professional resume that looked fantastic and reflected my personal style. Sign up if you want to get a great job.
Date of experience: June 23, 2014
Hi Joseph L.,
Congratulations on your new job! We are happy that you found the service helpful. Best of luck in the new career!
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Michele,
We’re always thrilled to hear from happy customers. Thanks for trusting us with helping you build out your resume and for sharing your experience with us! If you need further help, please do not hesitate to contact us.
Wishing you the best of luck in your career!