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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Support was quick to resolve my issue but In my honest opinion the issue should not be there in the first place. If a customer has a trial subscription then leave it at trial.
Should not change to an actual subscription and charge them using their billing information.
Date of experience: May 19, 2016
Do not fall into the trap. It's not a free resume builder. They charge you to even download the resume, not just to print it. They will then charge their highest rate afterward the trial period. Tried calling about getting a return on the transaction and the first call was greeted by a spam bot that only made offers before promptly telling you to hang up at the end. Second call I was waiting for three hours before I just gave up on even getting to talk to anyone about it.
Tip for consumers:
Don't do it. Just don't. Read up on how to write a resume yourself and use word or any free word editor. It's cheaper and I'd even say more professional.
Date of experience: March 27, 2015
Hi Shawn W.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. You can cancel whenever.
I have refunded the amount of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
The resume creating experience was very good, although it is annoying that it's required that it is required of you to have something in the "Employer" column, even though some of the work may be volunteer work on a resume. Also, i feel as though needing to purchase a subscription for this is unnecessary for my situation - I am a student and using this site and downloading this resume is part of my course. So maybe a function could be added where organizations or school boards can purchase a licence or something along those lines and those organizations can allow their students access to a set amount of resumes.
Date of experience: March 28, 2021
We’re very alarmed to know this, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
As a job seeker I typically get stuck in the application process when the employer is asking for a cover letter. The build your cover letter feature was an excellent tool to assist in creating a professional and job specific letter. Just a note, there is a fee but it was well worth the 1.95 it cost me to get this expert help.
Date of experience: May 25, 2016
Greetings Sheila G.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
LiveCareer
I signed up for the 14 day trial with complete understanding that it was up to me to cancel within those 14 days in order to avoid future charges. My account was inadvertently created in 2 different places (via gmail and via yahoo/facebook) ( i am still investigating how and why THIS happened)
I attempted to cancel one of the two accounts. Did not get prompt response and when I did it did not adress my situation.
So at this point i am down $1.95 + $1.95
Fewer than 14 days time elapsed when i saw a $39.80 charge on my checking account.
And then another charge for same amount...
Email and chat did not resolve my problem. Language barrier and confusion with account set up...
Now i have a third charge on my bank account!
I have requested that the accounts under my name be cancelled multiple times. Now I am being told that it will be cancelled 1/4/16 and that a refund is not possible.
I am disgusted that this is allowed to go on and be presented as a legitimate business.
Date of experience: December 22, 2015
Greetings Rachel L, I’m very sorry that you have had this experience with our service. Let me go ahead and double check your account, I have send you a private message please send me the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you.
Thank you in advance.
Best Regards,
Live Career
It was super easy to use and navigate through each field. Customer service was easy to access for any questions and concerns. Would highly recommend this site to anybody that needs to start or update their resume.
Date of experience: August 3, 2014
Hi Christina K.,
We are so happy that you enjoyed the service. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
Got a job almost immediately with the updated resume. Also very simple and easy cancellation services. Did it all online with the representative. Very satisfied. Never paid for a resume before this site and their selections are awesome! And downloadable!
Date of experience: September 29, 2014
Hi Brandee T.,
Congratulations on your new job! We’re happy that you liked our service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Very happy with the end product of CV, good quality and very useful. Definitely will be referring all unemployed to use. Very nice young when I called and spoke to customer service very helpful with my request.
Date of experience: December 13, 2016
Hi Nicola, thank you for that great review; your feedback is super important for us. We are happy to know you are very happy with the results and really appreciate you recommending us to others. If you need anything else, just contact us, we’re here for you. Thanks!
I called because I didn't intend to sign up for an on going service and saw the monthly charge on my card. The service person was easy to speak with and took care of my request. They were very professional.
Date of experience: October 18, 2016
Hi Steven, Thank you for taking the time to review our services, we are committed to providing the best while using our services. Please contact us if you need anything else in the future. Thank you!
I too fell victim to this site and their service. Please read the fine print carefully on their account creation page; you will be charged the $34.95 on the "8th day" after paying the $3.95; not the 8th of the month following payment of the $3.95! This company is practicing very deceptive business, and still getting away with it.
Date of experience: December 6, 2012
Dear James,
Hi, I work at LiveCareer. I apologize for the misunderstanding. The $3.95 option you chose is good for 7days and we rely on you to cancel whenever you are finished. Underneath this option it states it will auto-renew in bullet form. We do offer several ways to cancel including self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I used there site to build a resume for my wife and it was very helpful. What I didn't realize is that I was signing up for a monthly subscription to build a resume. (other then a resume writer who would need this?) Unfortunately I just realized today that I have being charged for months. Operators are rude and basically blame me. Stay away.
Date of experience: January 29, 2014
Dear PJ,
Thanks for your comments.
We are glad that you find our site very helpful.
Livecareer Resume Builder has an auto-renewing feature and we make every effort to let our subscribers know of this feature. We have it in print when you subscribe and we even e-mail you those details when we send you your payment confirmation.
Many of our customers keep their service active during their entire job search so they can create customized resumes and cover letters for each job to which they apply.
We are very sorry you did not have the best customer service experience. If you can contact us again we will honour this in full extent. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I always appreciate that my resume stays on file with LiveCareer, no matter what. It is so simple to create multiple resumes in a flash! LiveCareer is my go-to anytime I need a resume or cover letter!
Date of experience: February 27, 2017
Hi Lynett,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Thought I was paying for a one time access to a resume format, ended up paying a bunch more on a monthly base for nothing. Didn't realize I was getting charged until my bank put a hold on my credit card for suspicious activity because of LiveCareer's monthly charge.
However Rafael Santana, my awesome customer service guy was super nice and helpful and able to get me a refund on the last 5 month of charges which were almost $200, and cancel my subscription thing. Thank So MUCH Rafael!
Date of experience: June 21, 2016
Hi Rhyan:
Thank you for providing us with this review! We take all feedback very seriously because we understand that is the best way to know what our customer are looking for in our porduct. Thank you for your kind words about Rafael. It makes us happy to hear that he was able to resolved your issue and offer you an excellent experience with our customer service with professionalism and efficiency.
Best Regards,
LiveCareer
Found their format useable- went in and created a draft and saved it with e mail address and password. Came back in the next day to review it and subscribe and couldn't access the draft.? Sent repeated request with no success for them to contact me.
If i get this type of non service trying to subscribe, what kind of service can i expect later on?
Date of experience: October 27, 2015
Hi Ryan M.,
I’m very sorry that you have had this experience with our service and were unable to get in touch with our customer service. Please contact me directly with the email address you used to create your account so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I just wanted to try the service to create a resume and cancel after the 14 day free period. Maria Torres was very couteous and made the cancellation and refund easy and stress free.
I would definitely recommend this website for future resumes if needed and will recommend others and give it a 5 star rating. Exceptional customer care...
Date of experience: July 4, 2016
Hi Briggitte:
We are happy to hear about your positive experience with our product and to know that you were able to get your resume done! Thank you so much for this amazing feedback and for your kind words about Maria. We wish the best of luck in your job search and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I was fearful i would have to end up calling my bank, but the lady who helped me was courteous and resolved my issue immediately. I would be a repeat customer if i needed to make another resume! Thank you.
Date of experience: September 27, 2016
Hi Brandy,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your feedback!
Best Regards,
LiveCareer
This would've been a great resume website however they $#*!ing trick you into making it seem like its free then once you completed your resume it says that you need to pay for it. Had I known from the beginning I would've never used this site. This could've been a good website if it just told you at the beginning you have to pay for it but show the advantage compared to other websites.
Date of experience: May 28, 2021
Our website offers a basic access account completely free which allows you to download a plain text version, Grant.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
The site shows up on Google as a free resume builder... only after you have spent quite a bit of time building your resume do you discover that you have to pay to have any kind of access to the resume you have made. The fee is minimal, however... it turns out to be a monthly subscription that you have only 2 weeks to cancel or they charge you $34.95! I missed the deadline by 2 days and was charged a pro-rated charge of $4.95 for 2 days! And they could confirm that I had not accessed the site in weeks. Stay far away from this money-making scam!
Date of experience: July 3, 2013
Dear Nicole,
Thanks you for your comments.
The subscription that you purchased has a recurring billing feature and you can cancel at any time. It is clearly stated on your subscription sales page and the confirmation e-mail we sent you upon purchase
We take great care in letting our customers know what they are subscribing to, as well as providing the many ways in which they can cancel. As you are aware, you can cancel by calling our customer service center (which is open 18 hours a day, 7 days a week), or by live chat or by e-mail to customerservice@livecareer.com. There is even a self-cancellation feature under “My Account” on our website.
Nicole, despite the fact that you were aware your subscription had an auto-renewing feature and did not cancel your account in a timely manner, we extended a courtesy refund of $30. We wish you the best of outcomes in your job search.
Best Regards,
Livecareer
Many choices to choose from! Help along the way. And I had no problem cancelling my subscription when I was finished. Overall I had a great experience. Would use again and recommend others to use. Just make sure you cancel when you are finished to keep from getting more charges
Date of experience: September 9, 2014
Hi Regina F.,
We are glad that you had a good experience with our service. Thanks for recommending our site to others.
Best regards,
Anna
LiveCareer
I had some trouble finding the right way to create a new resume and Victor Cruz was super helpful. He found things for me and then told me where to find them myself and reminded me about some good services I'd already subscribed to and could access asap.
He's the bomb-diggity!
Date of experience: May 27, 2016
We are glad that you were able to receive the best customer service care and that you enjoy the content available in our service Barb. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
Representativ service member Joe was polite and great support over the phone.
He helped me refund money.
Phone was kept cutting off and some part was hard to hear but other than that
I was satisfied, thank you.
Date of experience: August 10, 2016
Hello Sachiko G.,
Great to know how pleased you are with how Joe was able to assist you with your situation. We strive to deliver to you what we do best.
Best Regards, LiveCareer
I believe MyPerfect Resume, is a great option for many, unfortunately I needed to cancel my subscription, which had nothing to do with the service.
The customer service representative was very nice and understanding!
Date of experience: August 22, 2016
Hi Darlene:
We are very happy that you liked our services. Thank you for rating our services as excellent, we greatly appreciate it. Please feel free to contact us if you need anything else in the future.
Best Regards,
LiveCareer
I attempted to cancel my subscription online with no success. I finally call to get it cancelled to find out the next day they had debited my account for $35.80 Like we say down south I wouldn't hit a pig in the $#*! with them. Sorry Bunch don't deal with them
Date of experience: May 28, 2015
Hi Gary B.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Thank you Farrah Solano, for the faster resolution, not like other customer support, he provided me faster resolution by understanding my situation and gave me the offer so that i can stay with livecareer
Date of experience: December 8, 2019
Hi Khadar Basha,
We greatly appreciate you taking a moment to drop a mention for Farrah providing you with excellent customer service! We're thrilled to hear that you were able to get an even better deal and wish you all the best in your search!
I hesitated to update my resume, it has been 3 years. LiveCareer made it so easy they imported my old resume and helped me create a beautiful updated one. Thanks to them I was offered my dream job! It was simple and I did it in no time at all!
Date of experience: February 4, 2022
Thank you for sharing your feedback and rating us five stars!
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you for the feedback Osman J.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer