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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I have never been unhappy with my experience with this website. It is fairly easy to navigate and gives many options. When I have had to speak to someone they are always responsive, professional and polite.
Date of experience: February 11, 2021
David was amazing in helping me cancel my subscription. Unfortunately, I didn't know what email my account was under and he took the time to look up my card number and locate the correct email for my account. He was extremely patient and so helpful. I truly appreciate his expertise and help. Thank you David!
Date of experience: May 19, 2016
Greetings Mekemeke H. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I customized my resume through "Resume Now" which provides a great service and quality, my only problem was related to auto renew subscription. My subscription got renewed automatically and I got charged for $ 19.95 (I think the price is high) I thought you only get charged per customization or single service, I never noticed that my subscription was going to get auto-renewed, and that I was going to get charged. I presented my problem to an agent through the live chat, and the customer service was incredibly good, I got my problem solved really quick. Thank you for your service, my only suggestion is to make it more affordable.
Date of experience: June 20, 2016
Hi Jorge:
Thank you for providing us with this great review! We take all feedback very seriously because we believe that it make us understand better what our customers want while using our product. We happy to hear you had a pleasant experience with our product and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
From a mere skeletal outline, I was able to
Build a relevant, informational and professional looking resume in no time. It was easy; helped me to develop a theme and was consistent all the way through.
Date of experience: June 26, 2018
Thank you for trusting us with your resume, Anne! We’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
The customer service was top notch. The resume templates get the job done. My only issue was that I was charged for a month, even though I only selected the 14 day trial. When I called customer service, they refunded me promptly and offered a discount on other services that I may need.
Date of experience: September 26, 2016
Hi Deric:
Thank you for that awesome review, it is greatly appreciated. We are happy to know that our Customer Care Expert was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
Scam! Stay away. I called this company after checkingmy bank account. I had been billed a total of 8 times in the space of 20 days. They hide all charges in their site which at first says its free to use. They use your bank details and automatically charge you £39 dollars a month wether you ask for it or not. I phond them up and they agreed to cancel my account but would not reverse charges from a service they implemented without my consent. Absolute joke
STAY AWAY
Date of experience: April 24, 2014
Dear Graham,
Thanks for your comments.
We take great care in letting our customers know what they are subscribing to. On our sales page, we explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We even provided several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.
We would appreciate if you would call us again at our free phone number (44) 800-756-3741; representatives are available Monday-Sunday 9am - 9pm GMT; by live chat or by e-mail to customerservice@livecareer.co.uk. We would very much like to follow up with you so that we may track the issues you are having.
We look forward to hearing from you.
Best regards,
LiveCareer
I was looking to re-enter the workforce and revamp my resume to become more appealing to the current job market. LiveCareer really helped me successfully update my resume and cover letter with suggestive details and insightful examples. The templates were plentiful and awesome. My resume and cover letter turned out great, looked even more professional... and I was able to get 3 job interviews because of it! Only issue I had was trying to get a membership online; I tried several times and my membership did not activate on-line. Had to eventually call a representative on the phone to actually start my membership. Nevertheless, overall great experience with LiveCareer.
Date of experience: January 23, 2015
Hi Tequila P.,
We are glad that you found the site and service helpful in your job search. We wish you the best in your career search.
With regard to the online issue, I’m very sorry that you had that experience. We are very committed to providing great customer service and we take all feedback very seriously. It will be forwarded to our Marketing Team.
Best regards,
Anna
LiveCareer
SCAM This is a horrible company. You think you are getting a resume for $2.00 and then you are charged 39.80. Wish could rate them -100. BEWARE. This has happen to too many people. Contact the BBB or get together to file a lawsuit. This needs to be stopped. NOW
Date of experience: January 19, 2016
Hi Dorothy, we are very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have sent you a private message to be able to communicate in a secure manner and be assist your directly. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
LiveCareer
On the web site, I didn't like the fact that after paying for the service I used that I was suddenly a member and will be charge $24.95 each month. Also, I didn't like the fact that no phone number appear on the site that I used.
But, the experience I had with Michel's Service was excellent. He was very helpful and did everything possible to resolve my problem.
Date of experience: June 27, 2016
Hi Daniel:
We are glad to hear that Michel was able to resolved your issue and offer you an excellent customer service! Please feel free to contact us in the future if you have questions or
Concerns.
Best Regards,
LiveCareer
I waited ten minutes while live chat tried to locate my account info. Finally I suggested that I be given a phone number. When I reached a live person he was curtious and helped my with my issue. Because of the prior chat experience I can only give 2 stars.
Date of experience: July 5, 2016
Hi Debra:
Thank you for this review! We take all feedback very seriously because we understand that this is the best way to know what can we do to offer our customer the best service always. Please feel free to contact us if you further questions or concerns.
Best Regards,
LiveCareer
I think perfect resume should send out a email if you are going to be billed. I didn't see the small print that said I will be billed 35 dollars. If I wanted to be billed 35 dollars than I would have spent more with ya'll the first time not 2.95. This website site is a ripe off and I will NOT tell anyone to use ya'll website. Oh and I called ya'll today for a refund of my 35 dollars but yet I will only get 26 dollars back. So get take the rest of my money. NEVER again
Date of experience: July 21, 2015
Hi Jida R.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund issued was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
In a new state and situation I could not get my resume to print. As a last shot I pulled up the sight I used to make the document and could not sign in. I saw the chat option and presented my problem. Benjamin responded to my situation and within seconds I had my resume sent to me in the format I needed. This sight is a blessing for those who have used it for making their resume. Thank you Benjamin and livecareer! Also setting up my resume was user friendly.
Date of experience: April 20, 2016
Greetings Heather R,
We are happy to hear your satisfaction with our service. We are committed to providing great customer service. Thanks for the feedback is very important to us.
Best Regards,
LiveCareer
Supportive but did have problems with cruising through your templates and then big problem was picked up with popups and ads. Took my tech support 5 1/2 hours to get rid of it all and then I had to buy another firewall and security app to keep the computer safe. I understand how some of these things can happen, but now a little leery of going to the internet for any templates. We did save the Resume to a PDF but still having problems editing. My daughter did help so I could clean up the CV/resume. Again one has to be so careful.
Date of experience: December 5, 2014
Hi Carol M.,
I’m very sorry that you encountered editing issue. We are very committed to providing great customer service and again are very sorry that you had this experience. Your feedback will be forwarded to our Marketing team.
Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
What a scam!
They opened a ticket for my claim of being robbed twice by them, but now that I asked for an email as a proof of my membership cancellation, they can't find me in their system... jajaja this must be a joke!
Date of experience: April 10, 2014
Dear M. L,
Thanks for your comments.
We would appreciate if you would call our customer service at our toll free 1-888-816-0576; Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST. If you prefer, you can send us an email to: customerservice@livecareer.com so that we may resolve your issue.
Best Regards,
LiveCareer
Do not use this website! Do not give them any of your financial information!... I wanted to use a template to write a resume and agreed to pay $4.95. It was not even worth the $4.95 as it was not really possible to do with their setup. Then to make it worse they started to take out $34.95 a month from my account saying that it was part of a confirmation e-mail that they sent for the $4.95 transaction. Of course I had not agreed to this but they had my info. So to repeat, do not use them at all. Stay away!
Date of experience: May 30, 2012
Dear Melinda W.
Hi, I work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
This is a total scam. The aim (in theory) is to provide resume templates at a cost which can be completed and downloaded.
The problem is that the site is unstable - the data gets lost and is downloaded in unrecognisable format - which cannot be reformatted nor modified afterwards.
Am absolutely furious for spending so much time inputting information and data only to loose it again.
Stay away - this is a complete waste of money.
Date of experience: September 11, 2013
Dear Sharon,
We thank you for your comments and appreciate your feedback.
Our free account allow you to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. At this time we offer a free text (. Txt) download of your resume, but if you want to print out a resume in a different format, email your resume/cover letter, or download a professional looking resume, then you do need a subscription.
We haven’t noticed any site instability, but we will certainly look into it. Your data should be automaticlaly saved, but if you are having problems, please contact our customer service.
Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
I contacted Alejandra Merlano via the Live Chat option. She was very helpful in answering my questions. She resolved my issue and even gave me an offer I was looking forward to. This is a simple way of connecting with a customer service rep.
Date of experience: April 8, 2016
Hi Diana R. Thanks you so much for the feedback. We are really happy to hear that you were satisfied with our service. We are very committed in providing great customer service.
Best Regards,
LiveCareer.
AMAZING! Live Career, literally walks you through each step in building out your cover letter. Once the specific fields, such as company name and title that you're interviewing for are filled out - the end result is Pultizer level written up cover letter that will surely help getting you noticed by hiring managers.
Date of experience: September 12, 2022
Thank you for this amazing feedback! We're so grateful for rating us five stars and that you're satisfied with our service.
For the latest employment news and career management advice, follow us on:
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I was able to create a nice resume and cover letter with LiveCareer that I am very satisfied with. The only thing I was unsatisfied with was corrected by Luis, the phone representative that helped me to cancel and reimburse me for the charges obtained when I was unaware. The need to cancel after the two week or month period should be made more clear.
Date of experience: June 8, 2016
Hi Lisa,
We are thrilled to know that you were satisfied with our resume and cover letter builder, It pleases us to know that you’re one step ahead on you job search! Please know that every day we strive to make our customers happy and we're glad to hear that Luis was able to assist your concern. We take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thanks for taking the time to tell us about your recent experience with our service. We wish you much success in your job search Lisa!
Best regards,
LiveCareer
This site is RIDICULOUS. I paid the initial fee to make my resume. I then noticed that they charged me for an additional month at the rate of $34.95! Who thinks that keeping a resume should cost that much per month! REALLY? $420.00 per year? What a rip off. This company sucks with their customer service. I cancelled one day after I noticed this charge go through for the month of march, and they WON'T REFUND MY MARCH PAYMENT. This company must be so hard for money that they enjoy ripping people off. Well played, scammers... well played.
Date of experience: March 8, 2014
Dear Brooke,
Thanks for your comments.
The subscription that you paid has a recurring billing feature and you can cancel at any time. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option, in bullet point form. We automatically send a payment confirmation to the email address you’ve used upon purchase, stating the amount that you’ve paid for and the auto-renewal date. We even provided several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.
A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters and resumes really easy and fast. Many of our customers continue to use our service for several months during their entire job search
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I did not have any idea how to write a resume before because I never needed one, but now that I was looking for another step in my career I was in need for a professional resume in order to get a better job. Looking at different websites, I found LiveCareer resume builder, and it was the best help I could have ask for. Very helpful, fast, and convenient.
Date of experience: July 21, 2014
Hi Rovena G.,
We are so happy that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
I took up your trial offer, but have recently found that I have been paying a subscription £22.95 a month since August 2014. As I have just realised this I checked your site and appears you are an American company and I am in England. There are no jobs on your site in England, so why would I need to subscribe to your site. I spoke with an agent on live help to ask how to cancel and when I explained I was in England the agent asked me to be more specific. I seemed to getting nowhere explaining the situation. I found this of no help.
Date of experience: March 2, 2015
Hi Louise R.,
I’m very sorry that you have had this experience with our service. LiveCareer provides effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that you successfully cancelled your subscription online on March 02. As a courtesy, I have refunded 3 charges of £22.95. You'll see it on your bank statement within 2-3 business days. We have also sent you confirmation emails for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
They stole a bunch of money, I asked why they said that it was because of an automatic renewal that they claim is clearly posted all over their website. It's definitely not. Wouldn't give my money back. I told them that I would definitely warn people away from their website and that's what i'm doing. Their customer service is condescending and deceitful.
Tip for consumers:
don't
Date of experience: March 27, 2015
Hi Dave M.,
I’m very sorry if you did not get the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I let my trial lapse and contacted LiveCareer via a chat option on their site. A staff member named Jerickson was incredibly pleasant helpful in providing a solution (refund and a more affordable monthly subscription rate). They could have told me no since it was my fault that the trial lapsed, but that wasn't the case! A+ customer service. I am also very happy with the resume and cover letter that I created with this service. Highly recommend!
Date of experience: May 7, 2019
Wow Alexis! We really appreciate you taking out the time to share your positive experience with us! It makes us ecstatic to hear that you had such a smooth process and that we were able to help you get the resume and cover letter you wanted! Thank you for the glowing recommendation!
This is a wonderful service and definitely worth the money. The selection of cover letters are easy to adapt to any job field and are quite impressive to perspective employers.
LiveCareer is my go to site whenever I need to compose a resumes and/or cover letter.
Date of experience: August 16, 2014
Hi Penelope L.,
We are so happy that you enjoyed our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
We're thrilled to hear that you enjoyed your experience with us, Shari!