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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I have been looking for work since April. I felt that maybe it was my cv presentation which was a little basic. I found the site. Spent a couple of hours building a cv and then looked at all the different styles. I also did a covering letter using the same font and design. I sent out 4 cvs only to Solicitors who DID NOT have any vacancies. I got 2 job offers. I can only presume that the professional presentation of my CV caught their eye. I found a job within 2 weeks of enroling on the site and I would recommend that anyone looking to change their career uses this site to create a CV which looks professional and is pleasant to the eye.
Date of experience: July 31, 2014
According to the reviews on sitejabber and the complaints filed to the Better Business Bureau, this is a very unethical company. If you believe you have been duped by this company, email their CEO:
*******@livecareer.com
Date of experience: December 12, 2015
We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best Regards,
Live Career
I cancelled my subscription and deleted my account and was charge double the following month. When speaking with customer service they told me there was no record of me deleting my subscription just my account thus why I was still charged.
No explanation of charging double or why my bank account was still charged.
At the end I had two payments equalling $80.29 within 4 days a month after the subscription was cancelled.
Date of experience: June 5, 2015
Hi Mike M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
LiveCareer was the exact service I needed and then some. My past resume I would say was not up to par I did not how to convey my skills and experience effectively in a resume related format to get through recruiters. Live Career easy and accessible format was able to solve that problem and also other very beneficial services like custom cover letters that really do add value. I got a ton of interest from the marketplace I got several offers! And did several interviews. I got a renewed sense of confidence in myself and what I bring to the table and was really able to pick and find the right job that was aligned with we're I was trying to go in my career journey. That's exactly what happened I was able to find the perfect job for me and checked all my boxes and I'm very happy and grateful to the LiveCareer organization for the accessible pricing and format and services provided.
Date of experience: July 19, 2023
This is amazing to hear, Preston! Thank you so much for sharing your experience with us, we're very happy to hear it!
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The customer service was very professional and fair. I signed up for the 14 day trial and did not cancel in that time frame. So I was billed for 4 months after the trial. The man in customer service was very nice and refunded 3 of the 4 months for me as a courtesy. I did not use the program after the 14 day trial - just forgot to cancel the membership, Cancelling the membership was very simple, just a phone call. I got an email confirmation immediately, along with my refund confirmations for the 3 months. Very good customer service.
Date of experience: June 18, 2016
Hi Peggy:
Thank you for taking you time and providing us with this amazing feedback! We are glad to hear that you had a positive experience with our customer service and were able to resolved your issue. Please feel free to contact us if you any any questions.
Best Regards,
LiveCareer
When you cancel, be sure to get a Confirmation # and Confirmation email. These p.o.s. Charged me foe 4 months of usage, when I never even knew I had their service (as I had cancelled their service a week into the free 2 week trial). I noticed the charges and called to cancel and get a refund. The first person kept repeating the same info and then hung up on me when he went to get a manager. I called back and the next guy kept telling me I was talking to the right person when I asked for a manager. Absolutely horrendous company...avoid them. There are way better companies to use.
Products used:
I tried their resume builder, my consulting service was way better!
Date of experience: May 2, 2023
Hello, Todd. Thank you for taking the time to share your feedback with us. We want to help you and solve this technical issue for you. When you can, please contact our Customer Service Team directly using the link below. https://www.livecareer.com/contact-us.
They will kindly assist you and solve your needs.
This was so easy to use! My only complaint was trying to edit dates was difficult and I will have to edit them on my copy. The suggestions for bullet points were spot on making choices easy and sounding very professional. Thankyou for your help!
Date of experience: August 31, 2020
Thank you for sharing your feedback and for giving us a great rating.
I inquired about wanting to switch my subscription package. There was no wait time on the phone. The customer service was exceptional and helped with everything I needed answered.
As for the website, it was very easy and simple to use. They had helpful hints and tips for you to use on your resume, which helped tremendously.
I'm going to tell all my friends and colleagues to use this website to build their resume as well as the other tools the website offers.
Date of experience: May 27, 2014
Thank you that you’ve enjoyed the services we offer and happy with how our customer service helped you with your concern.
We thank you so much for the heartfelt comment, for letting us know that you’ve liked how it easy to use our service with the help of our samples for each job category.
Thank you as well for recommending us to your friends and colleagues. We appreciated it so much!
I stumbled upon this web site. You get to choose a template and then you are prompted with a series of fill in the blank statements. I found the process very easy for a computer illiterate like me. I can barely do more than read my email but I found the resume process very easy. I like the opportunity to proof read and correct my entries.
Date of experience: February 18, 2015
Hi Elias B.,
We are so glad that you loved the site. We wish you career success!
Best regards,
Anna
LiveCareer
I cancelled my subscription with them almost immediately after signing up as they were not delivering what was promised. Then, to boot, they stole $34.95 out of my account and when I approached them about it they act like they have no idea why I've been charged and say," could it be your other account with us?" First of all, there is no other account and I want my money back NOW! I am unemployed you idiots, that was why I was going to use your service, to prepare and send out resumes to FIND A JOB!
Colleen I.
Date of experience: October 9, 2013
Dear Colleen,
Thank you for your comments.
Many of our customers create more than one account with us, so we asked them for other email that might have been used or the last 4 digits of the card to search further for the account that was charged. We also asked our customers what is the method of cancellation used, because we give multiple ways to cancel, by phone, via chat, email customerservice@livecareer.com and online through Account Settings. If you have successfully cancelled your subscription we automatically send cancellation confirmation for your records.
We would appreciate if you would call our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having. We also may be able to offer some helpful information to you.
Thanks, Colleen, and look forward to hearing from you.
Best regards,
LiveCareer
I used this a few months ago to type a resume for a job. After I completed the resume I cancelled the subscription. Now for the last two months they have taken $40.00 a month out of my account without my permission.
I have left emails and not heard back from anyone. This company is a joke. I now have to pay my bank to cancel the credit card and issue me a new one so this company wont be able to rip me off any further.
Tip for consumers:
DONT USE THIS COMPANY
Date of experience: March 28, 2015
Hi Jeremy L.,
I’m very sorry if you haven’t received a response yet via email. Please contact me directly with the email address you used to create your account or with the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Steve was helpful. I explained that I had forgotten that I signed up and that I was billed twice within a week. I decided well, the first $24.95 charge - which was attempted a couple of times until it finally billed late in the cycle - I'll eat, but the second $24.95 came a little soon thereafter on schedule but messed up my personal cash flow.
Steve got me a refund of the second $24.95 charge, and offered my full access to the site for only $4.95 a month. I will review the site tools to see if it can help me truly find another better paying job. Thanks much to Steve for his help.
Date of experience: April 6, 2019
Hello, Leroy -
You're very welcome! We offer plenty of learning material on the website to help you out in lots of different ways. We provide guides and tips on how to build a professional resume and cover letter. You'll also find an interview preparation tool, with sample videos and the types of questions that are typically asked, to make sure you make a lasting first impression. Plus, we have a ton of articles and reading material to help you out as best we can.
If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Feel like I got scammed. I knew there would be a charge but I did not realize it was $40.00 after 14 days. I could not find that in the fine print. I thought it was 14.99 which would be reasonable. My advice is to cancel right after you use the resume builder. They also charged me $1.19 two days after I cancelled. They said it was an international banking fee but they are based out of San Francisco. Sadly, the resume builder is a good tool. The business practices are shady though so beware.
Also, I was told the price was included in my welcome email. It is not in that email...
Tip for consumers:
Cancel right after you complete your resume'. Don't wait.
Date of experience: October 23, 2014
Hi Hank D.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As an international company, LiveCareer processes payments from all over the globe through our e-commerce provider located in UK. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
As a courtesy, I refunded the full amount of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
The lady who helped was very dedicated. She helped me through every problem that I had with my resume. She kindly made some suggestions which were great. She spent all the time needed to help me complete my resume. Much to my surprise she did not rush me off the phone but patiently waited to make sure that I had my resume complete..
Date of experience: June 6, 2016
Dear Stef P,
We are excited that you were pleased with the Customer Service provided by one of our team mates. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
As for writing resumes, this template worked well. However, we experienced the same issue the prior reviewer experienced. Printing a resume resulted in recurring charges of $20.55 USD/month. Then, for some reason we were charged an additional $98.26 USD during that time period. We have been charged at total of $180.46 to PRINT a resume. I had a chat conversation with Rosa Arryoyo requesting to be reimbursed for the $98.26. As she repeatedly asked me numerous questions trying to extend a monthly charge, I explained I was late for a meeting and needed to resolve the issue immediately. Again, she persisted with the questions trying to retain my business. I finally had to tell her I had to drop the chat line due to being IN a meeting. She replied that she will reimburse me 1 of the $19.95 fees (not the $98.26 I was duplicate billed) and she had no choice but to close the chat. Disappointing! No choice but to notify the bank of fraudulent charges.
Date of experience: January 8, 2018
Hi Kim,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at Social@LiveCareer.com. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!
I too was scammed by live career. Same thing happened to me what everyone is saying. Took money from my account with out me knowing. Tried to live chart with them twice and still they won't refund my money back.
Date of experience: August 5, 2015
Hi Karolina F.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
The resume process is okay. However, my account was overcharged. I was never able to get in touch with anyone to fix the error. Then I had numerous charges of less then a dollar show up one day. When I called them, I was never able to speak to anyone. I went online to the "live chat" feature. After 10 minutes a person asked how the could help. After I explained the situation to them the never responded again. Bogus company.
Date of experience: February 11, 2015
Hi Tom F.,
I’m very sorry that you did not get the best customer service experience. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This was a scam site. They charged me 1.99 to view a cover letter then came back and charged me recurring $35.80 per month. There was no confirmation sent and they had my email address. I had to argue with them to get a cancellation and a credit from my credit card company. They suck!
Date of experience: January 20, 2014
Dear Yvonne,
Thanks for your comments.
We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe, stating the amount that you’ve paid for and our auto-renewal date. We also make cancellation really easy as we provided 4 ways: by phone, live chat, via email and through “Account Settings” online if service is no longer needed.
If you have questions, we have Customer Service available to all of our users 18 hours a day, 7 days a week at our toll free -888-816-0576 to help with any issues. You can also contact us by live chat or via e-mail to customerservice@livecareer.com.
Best Regards,
LiveCareer
I think that you should make a disclaimer at the beginning that says that "free to build, but must pay to download" incase someone is already certain that they aren't going to buy it before putting in all the effort.
Date of experience: April 6, 2021
Thank you for sharing your feedback and for giving us a great rating.
While building my resume with LiveCareer; I encountered a problem. The representative helping me was extremely patient and helpful. While my problem requires further intervention; she did everything she could to try and resolve my issue and spent much time in helping me. I would highly recommend LiveCareer to anyone needing to make a resume.
Date of experience: May 31, 2016
Hi Kimberly, Thanks for the feedback, is very important for us. We are committed to providing great customer service. Please feel free to contact us if you have any further questions or concerns regarding the service.
Best Regards,
LiveCareer
Just talked to customer service at Livecareer.com. The value of the product is good and effective, however I now have a job so I was calling to cancel the service. After speaking to the customer service rep, he made me aware of some services that I was not aware of previously, so I decided to stay with the service for a while longer. My customer service rep was knowledgeable and friendly. I would highly recommend this company and their customer service is great.
Date of experience: December 16, 2016
Hi Robert, thank you for that awesome review! We are happy to know that our Customer Care Expert was able to help you out and we also appreciate you recommending us to others. If you need anything else, just contact us, we’re here for you. Thanks!
I had a question about a charge on my credit card and made a call to a representative at LiveCareer. The agent was incredibly pleasant, friendly and knowledgeable. He was able to able to answer all of my questions in a timely and effective manner. Thank you!
Date of experience: July 12, 2016
Hi Tiffany:
Happy to help! Thank you for this awesome review and please feel free to contact us if you have further questions or concerns.
Best regards,
LiveCareer
According to the sales reps: The company stands on a platform as if they give full disclosure, and everything is "clearly stated in the email" but it is a total scam! If it weren't a scam they would just give a refund! I went into my settings, and deleted my account prior to the end of the 14 day trial, yet the $39.80 charge showed up today on my statement--- because they hide the way to cancel under "subscription" tab. What is the difference between the two? If I want to delete my account wouldn't that end my subscription? No, not here. They are charging people based on a technicality and it is CRAP!
I love how in the other reviews ANNA [customer service rep] copy and pastes the same reply to all the poor reviews... It would have been so much easier to just write my own resume, rather than deal with unjust billing of my account.
Worst experience with customer sales reps EVER!
Date of experience: August 20, 2015
Hi Stefani G.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Aside, from the cancellation in your Account Settings, we also offer several ways to cancel including by phone, live chat and email.
Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
My customer service person was so very helpful, Zach was his name. The whole experience was positive, but his help was the best. I plan on telling my family and friends about this experience. Take care and thankyou for helping me land the perfect job for me.
Date of experience: July 9, 2014
Hi Linda B.,
Congratulations on your new job! We appreciate your commendation to Zach and recommending our service to your family and friends. We wish you all the best!
Best regards,
Anna
LiveCareer
Joe was one of the best customer support assistant. He was a well spoken guy and got me all set to go. I was satisfied with my customer support experience and I would actually like to see more like Joe in other companies that have customer support.
Date of experience: February 14, 2017
Hi David,
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
We appreciate your feedback, it's very important for us.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Paula W.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer