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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Customer service rep Jorge V was excellent with me helping me when I like others failed to pay attention to auto renew terms but credited back my registration fee and helped with understanding to guide me with true professionalism about there company. With that being said I decided to continue to be a customer Thanks for your Help
Date of experience: January 7, 2019
I bought a $1.95 resume from this company and the ripped me off without enough explanation. They just made me an account and just renewed the account and charged me AU $48. They just want your money, they're rude and their service in rubbish
Date of experience: July 6, 2015
Hi Sina R.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly with the email address you used to create your account if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I loved it, I've never seen anything look more professional than this. It helped me out a lot and I am very proud to say that I was able to see what it had to offer. I would and will recommend it to anyone.
Date of experience: September 7, 2016
Don't bother, they continue to take money from your account even when its been cancelled. They are rude on the phone when you're trying to explain something to them, they constantly talk over you doing a sales pitch and trying to discount it down, then they put the phone down and blame it on a technical fault.
Tip for consumers:
Just do not enter your account details in as they are a nightmare to cancel with and then they won't give a full refund for money they should never have taken. fraudsters
Date of experience: December 14, 2022
Hello, Nicola.
Our apologies for the negative experience you’ve had with our customer service team. We always want our customers to have the best experience and feel happy with our products and services.
Our team has inquired about your interaction with customer service, and we are sad to admit that your case/issue was not correctly addressed. With this in mind, we will take the necessary steps to ensure that this situation doesn’t repeat.
We want to thank you for bringing this to our attention, as we are always looking for ways to better our service and our customer feedback is vital for the success of this.
Contact: https://www.livecareer.com/contact-us
Your agent Iris was very professional and courteous, she confirmed quickly that the account was closed and asked me my opinions on your services. I appreciated that Iris was clearly spoken and answered all my questions. It speaks well of your company and this agent ty.
Date of experience: June 4, 2016
Dear Brook,
We are delighted that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
This is a great site. I made a resume and found a job within days! Anytime I chatted with them they were very polite and nice.If you don't know how to build a resume... this is your site! They have many formats which makes it very easy to build your resume and cover letter.
Date of experience: April 13, 2015
Hi Paul C.,
Congratulations on your new job! We are glad that you found our representatives polite and nice and thank you for recommending us to others. We wish you the best in your new career.
Best Regards,
Anna
LiveCareer
It advertises that it is free until you go thru and do a great resume and then bam! You have to pay in order to print it. And then they charge you $35 per month on your credit card until you call and cancel. STAY AWAY!
Date of experience: January 7, 2013
Dear Donna,
Hi, I work at LiveCareer. We apologize for the misunderstanding; our free trial gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. We're sorry for any confusion.
The $3.95 option is good for 7 days and we rely on you to cancel whenever you are finished. Underneath this option it states it will auto-renew in bullet form. We do offer several ways to cancel including self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I had not worked for over a year and I used this site to put together my resume. Well the good news is that I received the job. Kudos to this wonderful site for providing excellent tools for the world to use and create great outcomes.
Date of experience: September 22, 2014
Hi Marvin W.,
Congratulations on your new job! We’re glad to be of help. We wish more success in your new career.
Best regards,
Anna
LiveaCareer
This is the most shady business I have ever run across. When you delete you account it does not delete your subscription, yet you cannot get back into your account once deleted to delete your subscription some other way. And no where does it tell you when you delete your account that this is not deleting your subscription, leaving your card to be charged the $39.80 and an overdraft fee since I was not expecting any charge to come out of my account and therefore there were not enough funds in my account to not overdraft. I have never been so irate and completely disguisted with any customer service representative as I was when speaking to their representatives, even their "supervisor" tried to talk to me as if I were ignorant. My warning is read the reviews before you use this service not the ones they post on their site either the actual reviews from real customers, almost all stating a shady experience with this scam.
Date of experience: June 25, 2015
Hi Shara W.,
I’m very sorry that you have had this experience with our service and did not have the best customer service experience. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
I was changed for a full month or service after i had previously attempted to cancel after paying the first month. I did not wish to keep the service and have attempted to cancel multiple times each time telling me I was cancelled. Now today I received a charge of $40.96 on my credit card.
Date of experience: October 14, 2014
Hi Marc D.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you would contact me directly with the correct Account ID or with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The website my fluid and easy to use. I'm a college student who needed a resume, and LiveCareer was the best website to do it with. The price was a bit too steep for me, which is why I had to leave, but overall it built me a perfect resume!
Date of experience: July 11, 2016
Hi Joshua:
We are glad to hear you were able to get your resume done! Thank you for giving us the opportunity to help you prepare for your job search and we want to wish you the best of luck on it. If you have any questions or concerns feel free to contact us.
Best Regards,
LiveCareer
After I was lied to about this site helping for "free", I was extremely angry. I spent hours trying to perfect my resume and after I accepted the lie and was willing to pay because i put so much thought and hard work into it, the site receive all my information and still refused to let get access to my resume. Ridiculous!
Date of experience: June 3, 2014
Hi Ruthie J.,
Thanks for your comments.
Our free account allows you to create resume and cover letter and make use of our templates, designs and text tuner samples, but the ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free account. At this time we offer free text (. Txt) download of your resume.
I’m very sorry that you have had this experience with our service. I would appreciate if you can provide me the email address that you have used to create the account so I can take a look into your account personally. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Joe was extremely helpful and respectful with my situation. My experience went very well, I was reluctant having to make this call but I found Joe to be a pleasure in handling my issue and made my experience one with ease and comfort. Thank you Joe for making my day!
Date of experience: February 2, 2017
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Horrible rip off. Spent two hours (the only two I had) to quickly build a resume to submit to a great job that was closing. I paid the fee, but when I tried to download, couldn't. Spent another 30 minutes trying to work with their online chat who finally told me they were doing work on the system and I could download in another 3-4 hours. I told them that was too late and they said they would cancel the subscription. I missed the opportunity and still got charged on my card. I called to get the charge (and the fees for the foreign transaction not mentioned) removed... they said that I attempted to download, so no refund.
Do not give these people your credit card number... completely dubious operation
Date of experience: June 10, 2012
Dear Mary R,
Hi, work at LiveCareer. I am sorry to hear that you had a bad experience, but we assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Saved me from a world of aggravation in a pinch! I needed a new resume, FAST! With the help of the tools and suggestions provided by LiveCareer, I was able to quickly put together a strong, succinct concept of what I bring to the table as a prospective employee. Thanks - I got the job!
Date of experience: October 4, 2014
Hi Eric D.,
Congratulations on your new job! We’re glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I am currently on hold AGAIN to try and reach someone. Been on hold for almost an hour, they hope you will you just give up I guess. I canceled this subscription after a week well before the 14 day trail was up, but still was billed for $34.95. WHAT A RIPOFF. I am unemployed so they are preying on the people that can afford it the least. I am going to report them to the State of Georgia attorney general. These people are scum! I will also call my bank to report the fraud.
Date of experience: September 26, 2013
Dear Julie,
Sorry to hear that you were not able get in touch with a representative. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We hope you will contact us again and we will work with you to resolve your issue. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
I love the service, the templates, examples, and formats of Resume Now. The price is excellent for what you can do with the service to create the perfect resume. There are several ways to talk to customer service as well, and they are extremely courteous, helpful and informative.
Date of experience: October 19, 2017
Hello Katie, thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
Ripoff! People get suckered into using this site thinking its free. Once you are done writing your resume, then, and only then do you realize you have to pay. I was going to pay but then I thought, no way. LiveCareer is borderline scam. If you give them your credit card # you'll be sorry!
Date of experience: August 25, 2012
Dear Chuck S,
Hi, I work at LiveCareer. I apologize for the misunderstanding. Our free trial gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. We're sorry for any confusion.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I love the resume templates made it very easy to put a resume and cover letter together looking very professional for a fraction of the price to pay a professional. I signed up to be a member and within 3 weeks I got a great new job. Thank you Live Career!
Date of experience: January 5, 2015
Hi Rebecca R.,
Congratulations on your new job! We are glad that you loved the site. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
This is why I canceled their service!
Do not even start your resume on that web page, Waste of your time!
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First, You should let user know before starting the aplication(resume-typing), after spending all that time on a resume, you guys are forcing the user to pay and it is not ethic at all! Second, Web page runs too slow and gives the error all the time. Got an issue and typing just couple of sentence took me for an hour! If I am paying for that, You should totally provide a better service!
Date of experience: November 14, 2015
Dear IIknur G,
I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
This website is such a scam! I signed up for a 14 day trial for $1.95, and of course they signed me up (without telling me) for recurring monthly charges of $40! I messaged with the woman, Diorella from LiveCareer and she claims in the confirmation email and on their website it is stated that they will continue to charge. Which of course is untrue because I never would have signed up for that. Its frustrating that a company supposedly trying to help someone who is already unemployed takes advantage and puts them even more in the financial hole. On top of it, I didn't even use the resume I made on their website because it looked horrible. Terrible, terrible, terrible!
Date of experience: February 26, 2014
Dear Whitney,
Thanks for your comments.
We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also take great care in letting our customers know what they are subscribing to. On our sales page, we explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the payment confirmation email you receive once you subscribe, it states there the auto-renewal date and the amount of the monthly charge. We also give multiple ways to cancel if service is no longer needed: By phone, chat, email and through “Account Settings” online.
We would appreciate if you would call our customer service team so that we may resolve your issue. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576. If you prefer, you can send us an email to: customerservice@livecareer.com.
Best Regards,
LiveCareer
I needed to create a Resume and was searching on the web and found Resume-Now by LiveCareer. I was able to create a professional resume quickly utilizing their web based program and their power statement examples and templates.
It was one of the easiest resume programs I've used. I would definitely use them again should I have the need.
Date of experience: June 17, 2016
Hi Janet:
Thank you for this awesome review! We are happy to hear that you had a positive experience with our product and were able to create your resume. If you have any doubts or concerns please feel free to contact us.
Best Regards,
LiveCareer
I was very pleased with the website. It's was super helpful and easy. The one thing that needs to be made clear from the start is that you'll be charged a fee. I finished my resume and tried to save, downloaded and print and couldn't do any of it unless I made a purchase. Now the purchase was very fair but it would've nice to know after spending all that time putting it together. Overall it served it purpose. I would recommend it and definitely come back
Date of experience: March 19, 2017
Hi Dorothy,
Thank you for your feedback and for sharing your experience with us.
Don't use this site. It is a rort. They tell you after you have paid $1.95 that you will start getting charged monthly at a rate over 10x your original payment. Then they tell you that if you want to cancel the service to go to "Settings" in your account... something that does not exist. After 15 minutes of searching, I eventually found where you could cancel. Even then, you could easily make a mistake and instead of cancelling the subscription, you end up deleting the account and still getting charged. I can say without a doubt this is one of the most misleading and deceptive sites I have ever encountered.
Date of experience: May 19, 2015
Hi Eva T.,
I’m very sorry that you have had this experience with our service. On the account settings under the subscription, there’s a cancellation tab. Deleting means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I have called 5 different times and asked for this to be removed. I have been told 3 different things about how long it takes to get it removed. Read the fine print because they have the right to your content. Been trying to get mine removed and am getting the run around.
Date of experience: March 9, 2018
Hi James,
Thank you for sharing your experience with us, James. We strive to deliver A+ customer service and apologize if we haven’t met that standard. Shortly, you will receive a direct message so we can look into what’s happening for you. We’ll be in touch soon! Thanks again.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello, Rob D:
Thank you for sharing your experience with our agent Jorge, we're happy to hear that he was able to help and guide you. If there’s ever anything that we can assist you with, please don’t hesitate to ask!