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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Cover Letter Now offers alot of useful templates for creating resumes and cover letters. However, After having a few technical issues I was beginning to become upset with the service. That was until I spoke with a particular customer service rep (Maria Teresa Torres). She was very friendly and helpful. She corrected the issues I had been having and was very good at her job. If all of their Customer Service Reps are as good as Maria was than I would use their services again if needed.
Date of experience: May 21, 2016
My experience was Good! I was already employed but used the site to update my resume for an Internal Management position I was applying for and I believe that it helped me get my resume looking Top Quality! It was easy to use and had a good diversity of templates to get me on the right track. I got the promotion!
Date of experience: November 24, 2014
Hi Sharon J.,
Congratulations on your promotion! We’re so glad that you had a good experience with our site. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
This site is a scam! I signed up for the 14 day "free" trial. After the 14 day trial was over, I cancelled the account. I was never contacted with information that I would still be charged a $40.00 fee. I checked my bank account and LiveCareer had extracted $40 from my account WITHOUT telling me. When I called customer service, the guy told me that I cancelled "on the 15th day", "one day late," so they were legally able to charge me the $40.00. Horrible customer service! A total rip off!
Date of experience: May 22, 2014
Dear Danya,
Thanks for your comments.
We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also take great care in letting our customers know what they are subscribing to. On our sales page, we explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@support-livecareer.com
I look forward to hearing from you.
Best regards,
LiveCareer
Excellent website and easy to create a resume. The very next night, tonight the website isn't working. Thank goodness for Daniel helping get my resume to me. I had to email it tonight for a job interview this week.
Thank you!
Date of experience: August 17, 2021
Thank you for sharing your feedback and rating us five stars!
Excellent website and easy to create a resume.
Thank you!
Date of experience: August 16, 2021
So far so good! I found it easy to use, and by uploading my existing resume, I was able to turn it into a professional resume that is sure to get attention. So glad I found this site through google search!
Date of experience: July 2, 2021
Thank you for sharing your feedback and rating us five stars!
I had many billing AND formatting issues that the site would not fix. I spoke live chat with a Victor Cruz and he helped with everything! He also fixed all the issues and did it in a timely manner also! This man deserves many kudos for all the help he did!
Date of experience: May 20, 2016
Greetings Joseph H.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
Easy to use, create your resume, print, save, everything you need. Especially if you just don't know where to start. Also very easy to cancel subscription once you get the job and don't need it anymore.
Date of experience: December 1, 2014
Hi Janice L.,
We are so happy that you found the site easy to use and cancel. We wish you success in your career.
Best regards,
Anna
LiveCareer
Just wanted a simply CV - which they charged me for. Didn't see the small print that everyone's talking about. All of a sudden more money is disappearing from my account. They don't even have the decency to return my email. DON'T DEAL WITH THEM!
Date of experience: July 31, 2015
Hi Paul T.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Very positive. The resume builder and cover letter were easy to use and edit. I found the library of typical job duties and responsibilities very helpful in creating a professional resume. I would definitely use again.
Date of experience: November 20, 2014
Hi Laura S.,
We are glad that you found the site easy to use and helpful. We wish you career success!
Best regards,
Anna
LiveCareer
The templates are not so great. Having my name is such a huge font with no ability to make it a smaller font is a problem that you can easily fix; some of us don't like having the name in 40 pt. Also the Zety templates were better.
Date of experience: April 17, 2021
Thank you, Christopher, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Lost all my history after typing it in for some reason. I just there is no autosaving until after you create a password. That was a little frustrating since I had to try to remember everything I enter. Which I didn't but overall I like it. Thank you.
Date of experience: June 3, 2020
We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback, Freda!
It helped me organize my thoughts and gave me help in inputting my info for all areas of my resume. It helped ease the stress of creating a new resume. I think it's very helpful and it get quickly gets the job done.
Date of experience: May 24, 2016
Hi Venita W. Thank you for your feedback! Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
I had recently set up an account and when I tried to sign back in it said it did not reconize my email address so I called this morning about it. After a very short wait time a very nice lady answered. Turned out I had misspelled my email address. She was very helpful and corrected it for me. It ws so nice to speak to someone who was so professional yet friendly and helpful. Great service! Thank you!
Date of experience: January 26, 2017
Hi Marilyn, thank you for that great review, it is very appreciated. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
This site didnt work well for me at all! It says free and u still have to pay just to print off the page u want! Plus when u want a good format that looks professional
Ot takes 2 pages! And no! U cant correct the settings to change it! This site sucks!
Date of experience: June 30, 2014
Hi Lisa M.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
I would appreciate if you would contact me directly with the email address you used to create your account so that I can check your resume personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Steve was attentive to my needs when i called. We found out i was actually to blame for the issue i initially called for and even then he helped me gain understanding and we resolved the issue. Really enjoyed the customer service. Keep Steve on your team!
Date of experience: June 9, 2016
Hi Mariah M.: We are thrilled that you were pleased with Steve customer service and how he managed to find a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best Regards, LiveCareer
Ive never experienced such a thing. I first paid for a week cca 2 dollars. But out of nowhere without my agrement this site have debited cca 80 dollars from my account today. I was shocked to get my account statement. I am seriously requesting to REFUND the whole amount ASAP in my account. Im really dissapointed, horrible business practices...
Date of experience: August 17, 2015
Hi Sona F.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I used LiveCareer's resume writing tools and it was most helpful. I had to pay $1.95 for a two week trial before I could download my resume, but it was well worth that. The only problem I had was that I could not get to account setting so that I could cancel the subscription, but a 15 minute live chat with a nice person named Jam and that was resolved. All and all a good experience.
Date of experience: July 7, 2015
Hi Sheila S.,
We are glad that you found the site and Jam helpful. We wish you all the best in your career search.
Best regards,
Anna
LiveCareer
LiveCareer had great tools to help me to build a great resume and cover letter that looked professional, presented me well, and I believe it helped me get a job very quickly. It was easy to work with, but I liked that if I needed help, there was great support available.
Date of experience: February 19, 2015
Hi Marlene M.,
Congratulations on your new job! We’re glad that you had a good experience with our site. We wish you all the best!
Best regards,
Anna
LiveCareer
Its not right to not have the cost information up front. It is a predatory practice to not have the costs up front so you know what you are getting into before you get there. Also, renewing, revolving charges are definitely a predatory practice. I call foul. Be better than that. Where is your integrity?
Date of experience: February 17, 2020
We regret to hear that you feel this way about LiveCareer, Steve!
Under no circumstance do we allow any sort of predatory practices. We advertise as free because we are. Our basic access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
Please know that our 14-day trial option comes with a 100% money-back guarantee, we invite you to give us another try!
It would be great if I had more text formatting options when adding additional Sections.
- PS. A new template where my proficiency for a skill can be showcased next to my skill would be amazing (think of horizontal bars).
Date of experience: October 6, 2020
Thank you, Chris, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
I am upset that this was advertised as a free service, and then I was charged to download my resume. False advertisement and I am a student and single mom who cannot really afford small charges like this.
Date of experience: July 15, 2022
Hello, Ralienne
Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account. In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
I love LiveCareer. Creating my resume was quick and easy. The suggestion tools and format options were extremely helpful. I GOT THE JOB! My employer said that he loved my resume, and frankly so do I.
Thank you.
Date of experience: October 27, 2014
Hi Leslie G.,
Congratulations on your new job! We are so happy that you loved the site. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
I wish I had read these reviews before I started my trial period! The same thing happened to me. You think you have canceled within the trail period based on their online direction and they still charge you $39.80!
Date of experience: July 25, 2015
Hi Helen,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
I just needed to cancel my subscription and Joan was very helpful to do that. The site helped me quickly produce a transcript for a new job I had already been given, but I needed an updated resume. The site was helpful, I just forgot to cancel my subscription immediately.
Date of experience: September 19, 2014
Hi Charles H.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
This was the best site to create my resume and update it. I loved all the options of adding to the resume that pertains to the tasks I do at my job. This was easy and a great way to get an updated resume. I will suggest this website to others. Thank you! Jane
Date of experience: August 9, 2021
Thank you for sharing your feedback and rating us five stars!
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Greetings Jason H. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer