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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
It was relatively easy. But there wasn't bullets that allowed/accounted for aspects of my work, or allowed me to just add them in my own words.
However I was able to make it work well enough.
Thank you for the easy product!
Date of experience: June 24, 2021
Horrible site! If you want to be charged multiple times and if you want the price to continue to rise and be completely unaware of it than go ahead and use this site! I was tricked I to thinking I was paying a one time payment of 1.95 to try it out and was charged an additional 60 dollars. Spent an hour with customer service and never got my money back. Going to try and file a dispute! This is such a scam and waste of time. I never right reviews but wanted to aware people on this site!
Date of experience: September 28, 2015
Hi Bree G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Live Career was a very helpful program for me. The resume templates give you a wide range of choices of exactly which career you want to target. There are a nice range of styles of resumes to choose from also.
Date of experience: June 23, 2014
Hi Gregory O.,
We are so happy that you found the site helpful in your job search. We wish you career success.
Best regards,
Anna
LiveCareer
Not sure was his phone or my phone but hearing quality was bad. I was irritated when I called because I was dealing with sudden death of my brother, however the gentleman remained calm with me and I appreciate that.
Date of experience: June 6, 2016
Hi Brenda,
We are very saddened to hear of your loss and would like to express our sincere condolences. We appreciate you for taking the time to tell us about your recent experience with our service, we rely on it to continually improve our customers’ experience.
Best regards,
LiveCareer
I used the Resume Builder to help my son-in-law with his resume. The tool itself was very useful and gave a lot of suggestions that we wouldn't have thought of ourselves. HOWEVERl... after the first $40 charge, I cancelled my account online. There were never any emails, not when I created the account and not when I cancelled. Access to my online account was removed (said it doesn't even recognize the email address), so I assumed all was well. Ha! My credit card was charged two more times. So I sent an email through Live Chat and received my only email from Live Career to date: "
Thank you for choosing LiveCareer Limited
We have received your inquiry. A team member will address your request as soon as possible."
And then 8 days my credit card was charged again. I'll be on the phone with my credit card company Monday.
Date of experience: July 11, 2015
Hi Kim G.,
I’m very sorry that you have had this experience with our service. It seems that you have you deactivated your account, and not cancelled. This means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The templates look great and the suggestions are exactly what I wanted to say but didn't know how to put into words. I wish there was a way to rearrange the the areas. Maybe there is and I didn't figure it out.
Date of experience: March 28, 2021
Thank you for sharing your feedback and rating us five stars!
I was nervous about doing my cancellation over chat, as I was afraid that they would say it was cancelled and not actually do it. Ana was very professional and even without me having to ask, she gave me the confirmation #. It was quick and easy to do what I needed to do. Thank you, Ana M.
Date of experience: July 26, 2016
Hello Melanie,
We are sorry to see you go, nevertheless we thank you for your review and how you were pleased with Ana M. And how she resolved your request. We are committed on providing great customer service.
Thank you so much for your message.
Best regards,
LiveCareer
This was my first time trying LiveCareer. My experience was good, easy and quick. What I liked most was that LiveCareer walks you through resume building step-by-step, and I'm assuming everything else as well. I had no problem from LiveCareer when I went to cancel, they canceled my account quick, easy and nicely. I would recommend LiveCareer to anyone needing this sort of services and I definitely will return myself.
Customer service is awesome and very friendly!
Darreia
Date of experience: July 11, 2014
Hi Darreia E.,
We are so happy that you liked the site and services we provide. We appreciate your recommendation. We wish you best in your career search.
Best regards,
Anna
LiveCareer
I had a really good experience with the site and didn't think it was misleading at all. I did my resume, and paid like $5. It said right there that I had a week to cancel, and I got an email that told me that. My resume looked great. I canceled online with no problem.
No idea why people don't read before they pull out their credit card. It wasn't even in fine print - was right there on the page.
Date of experience: July 6, 2012
Dear Ashleigh E,
Hi, I work at LiveCareer. We're glad that you are happy with our service. We love to hear our customers success stories, so let us know how that resume worked out for you! You can email us anytime at: feedback@livecareer.com
Best Regards,
LiveCareer
The help i received to change my target area for my resume was terrific. He answered all of my questions and promptly adjusted my account settings to fulfill my needs. I am very very happy with the service and the way i was treated. Thank you!
Date of experience: February 24, 2017
Hi Clayton
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product.
I am a college student applying for jobs and I was building a resume for the first time. I really needed it for free because as I mentioned I am a college student, a freshman actually. I finished my "free" resume and realized I had to pay for the download. It said it was only $1.95 to download it with the free trial so that's what I did. Little did I know it had been charging my card $40 a month for the last 6-months. I cannot afford $240. I am seriously hoping they will find the heart to return my money to me because I truly cannot afford that right now.
Date of experience: June 6, 2016
Hello Dani,
We are very sorry that you feel this way about our membership charges. We put an emphasis on the customer experience and work to remedy any and all issues with our customers. We take all feedback very seriously and we are more than willing to assist you with your present concern. Please, contact us via direct message to better assists you.
Thank you,
Best Regards, LiveCareer
I would give it no stars as they charge you a huge monthly fee that you do not agree to. Luckily they do reverse it if you request it ( at least they said that they would. I 'll have to see if it comes through). What a shoddy company!
Date of experience: April 13, 2014
Dear Ann,
Thanks for your comments.
Ann, we take great care in letting our customers know what they are subscribing to. On our sales page, we explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. You can also cancel at any time. We even provide several ways to cancel including phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed and if you do not want to incur the monthly charge.
We processed a refund as a courtesy credit and it will be posted back within 2 to 3 business days. We also sent confirmation email for your records.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best Regards,
LiveCareer
You keep sending me emails. I clicked one that said "View your resume" and it automatically purchased this for me after I already canceled once. I DID NOT want to pay 4.95 for this, I should've still been covered for the time I paid for last week anyway. But you charged me twice. I want a refund.
Date of experience: February 13, 2020
Thank you for letting us know about this, Joseph!
We're dedicated to providing all of our subscribers with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.
Please expect a private message from us shortly.
I called and spoke with Hector at Live Career to cancel my subscription due to being laid off of work and not be able to pay the monthly fee. He gave me a cheaper price and I am able to stay. For $3.00 a month I feel good
Thank you Hector Carranza for being a big help!
Date of experience: May 12, 2016
Hello Pat W. We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards:
LiveCareer
Hi all,
My experience with LiveCareer CS was absolutely outstanding. Jan Berrios, my server was very patient at the time of helping me edit my resume and such. He was also emphatic at the time of finding my information. Great agent, deserves a rise in my opinion, that's for sure.
Date of experience: June 7, 2016
Hi Miranda,
You just made our day! Every day we strive to make our customers happy and we're thrilled to hear that Jan Berrios was able to assist you. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service. We wish you much success in your job search Miranda!
Best regards,
LiveCareer
Great tools and templates, and the system was very easy to use. My only recommendation would be to be able to see it in printed view a little easier. I'm sure there are more routes to do this, but for some reason I found the only way to view the final look was to download and view in the quick view the system provided. Wasn't entirely a painful experience, but perhaps an easier viewing tool would be worth considering is all. Thanks for the great service!
Date of experience: July 7, 2014
Hi Jared B.,
We are glad that you found the site easy to use. We appreciate your feedback and I’m very sorry that you have had issues with the print preview. I’ll forward your suggestion and comments to our Product team. I wish you the best in your career search.
Best regards,
Anna
LiveCareer
Your website presented the service as "free". I only needed 1 resume to download to my computer. I choose your website because it led me to believe that the service was free. Please change website to make plain the cost for your service even if it is only $2.95.
Date of experience: September 10, 2020
Thank you, Harvey, for sharing your thoughts.
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
The resume builder itself was very simple and easy to use, and the suggested points to add in the description of job titles was very much appreciated. I must have missed the part about having to pay a fee to download it, though, because the paywall caught me off guard.
Date of experience: July 27, 2020
Thank you for sharing your feedback and for giving us a great rating.
They stole $150 from me using there auto renewal service! Stay the hell away from this $#*!. I gave them $2.50 to print off one resume with my credit card which turned into $150 from auto renewal services. After calling customer service to get a refund they decided they would rather be thiefs and keep the $. STAY THE HELL AWAY!
Date of experience: May 19, 2015
Hi A A.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
AWFUL! I cancelled and continued to be charged 35.00 a month! And they now state they cannot find ANY documentation stating that I cancelled. I had wanted a one time only and now having to fight them using my bank. THEY ARE rip offs and scam artist!
Date of experience: August 24, 2012
Dear Agatha,
I work at LiveCareer. Please contact us immediately if you have your cancellation confirmation number or email. We will be happy to honour this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
I used this website to help me create a professional resume. I really liked that it gave you ideas that you could add right into your own resume and also it had tips that were very helpful when completing my resume. I used this new resume for a job that I applied to and the next day I got a phone call for a phone interview and three days later I was hired. I would recommend this to everyone.
Date of experience: August 6, 2014
Hi Fawn F.,
Congratulations on your new job! We’re glad that you liked the site. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
The phone call I made to live career Australia is regarding my recurring charges on my credit card. The customer service agent listened to my problems and resolve my problems immediately. The attitude is professional and efficient. Good services. I am happy that I made a call.
Date of experience: October 4, 2016
Hi Dylan:
Thank you for that awesome review, it is very appreciated. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
Thanks for the quick and easy way to obtain a cover letter. This process was so easy and I love the way everything was filled in for me pretty much. I love this site and will return for all of my resume and application submission needs.
Date of experience: April 5, 2022
Thank you, and a way to make our day, reviews like yours keep us going.
Didnt find the templates good. The cover letter is poor. I would rather pay some professionals to work on my resume. I had subscribed the trial. However seeing the quality of the site contents, I have cancelled the subscription so that it doesnt auto renew. F it does it will prove the allegations made by some members here. I will rather wait and watch and share with you my findings soon.
Date of experience: December 23, 2014
Hi Parijat M.,
I’m very sorry that you have had this experience with our service. Our record shows that your subscription has been successfully cancelled. You will not be billed any further.
We are very committed to providing great customer service and satisfaction. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
This website is a total scam and you WILL be charged even after you cancel your subscription well in advance of the cancellation date! I spoke with a customer service representative who informed me of a "confirmation number" I should have received while discontinuation of the service. Said "confirmation number" or email did not exist and I was still charged for service which was is indeed canceled in a timely manner! SCAM
Date of experience: November 7, 2013
Dear Melissa,
We hope you will contact us again and we will work with you to resolve your issue. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you, Tresha, we’re happy to hear that it was as easy as 1, 2, 3!