LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Maria Teresa torres provided me a wonderful support regarding my billing issue. That proved how professional is resumenow as a company! I will come back and shop from this company again for sure! Highly recommended to anyone who is looking for a professional resume writing business house.
Thanks again
Abu Zaman
*******@yahoo.com
Date of experience: June 28, 2016
The person that actually wrote my resume was great, she did a fantastic job. I later realized that liveCareer had been deducting money out of my account for 3 months. When I called they were more than happy to cancel my contract, Oh! This must be the one that I never agreed to, but the real frustration comes when trying to get the money credited back to my account. The person you are speaking to can not transfer you to anyone, not the billing, not a supervisor, no one, but what they can do is send a request to the billing dept. and billing will respond to you with an email that you never receive. I will now go to my financial institution to deal with the financial concerns and then the BBB to deal with the poor business practice.
Date of experience: April 26, 2016
We apologize that you weren't happy with your experience with our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
LiveCareer
I did the 14 day trial... Tried to log in the next day to cancel and it wouldn't accept my name n password tried to contact them through email and phone and the chat line... Got nothing
Got charged $50 from my account... Total scam
Update... I found out that they have removed $50 4 times from my account had to call to cancel. And got the correct number from my bank.
Date of experience: June 16, 2015
Hi Tammy,
I’m very sorry that you have had an issue with the password. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I jus cudnt afford $24.95mth anymore. So the agent offered $4.95/mth, which I could not pass up. Kristina was kind and understanding about my financial situation. I was definitely ready to cancel but her considerate service changed my mind.
Date of experience: September 9, 2019
Hi Shavonne,
We're thrilled to hear that Kristina was able to find you a better rate so that you can continue to use our services! Thank you so much for taking a moment to share the positive feedback and we wish you all the best as you continue on your search!
I signed up for the free trial period, started a resume, due to possible career change. I ended up not leaving my job and then forgot about my account here. When I checked my credit card I saw the charge and that jolted my memory. Through my own fault, I forgot to cancel my account. I called the customer service agent and they very politely and professionally assisted me with canceling my account. She didn't pressure me into staying and understood my reasoning. I appreciate that.
Tip for consumers:
If you sign up for free trial period, pay attention to the dates.
Date of experience: September 23, 2014
Hi Lori J.,
We are glad that you found it easy to cancel your account with our customer service. We wish you career success!
Best regards,
Anna
LiveCareer
Total scam. Why doesn't the BBB shut this site down. I used the trial period to build a resume. Cancelled too late for the first months charges but I understand, that was my fault for not paying attention. I cancelled in June and they have proceeded to continue to charge me for the next 3 months. I used their live chat feature and wanted to reach through my computer and strangle "Celeste" on the other end. They mysteriously didn't show any record of my cancellation 3 months earlier but they would be happy to cancel my account today. Great so can I get a refund for the past 3 months charges for $34.95/month, you can see I didn't log on for the past 3 months because I DIDN'T HAVE AN ACCOUNT? To which Celeste replied No. She then quickly disconnected.
Date of experience: September 14, 2013
Dear Susan,
Thank you for your comments.
We apologize for any inconvenience if the chat got disconnected abruptly. Please contact us as soon as possible so that we may resolve this issue.
Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576.
Best regards,
LiveCareer
I was very upset because I thought I signed up to only have me résumé for 14 days, without the clear understanding of having to cancel my package. I soon noticed $25 coming out of my bank account from this program. Furious at the loss of money, the lady through customer service refunded my money back and canceled the account for me. I greatly appreciate this gesture and her patience.
Date of experience: June 6, 2016
I thought the format and was pretty good, and I completed my resume, but then it turned out I couldn't download it without paying the subscription fee, the 1$ and something cents didn't seem so bad, but after a few weeks, I checked my bank account and noticed Live Career had charged almost 40$, and even tho I didn't use the service for the month, they would not refund my money. It would've been a good product were they not totally ripping people off.
Date of experience: June 10, 2014
Hi Angela S,
I have refunded the full amount of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Regards,
Anna
LiveCareer
The website was easy to understand and navigate. The templates and tips were very helpful. I did have a small problem on the editing/spacing. When I was listing my employment history on one of the templates and I made some edits it did not change or adjust the spacing. It wasn't that obvious but it was an issue. Other than that, it was easy and very helpful.
Date of experience: July 23, 2014
Hi Stephanie L.,
I’m very sorry that you had spacing issues, but we’re glad that you found the site helpful and easy to use.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Paid the money to have my resume printed, and the second draft of my resume never saved on the site. Contacted customer service and they said they could see it and canceled my request for help. After two times of doing this, I just cancelled my subscription. Poor customer service.
Date of experience: September 10, 2014
Hi Tonia M.,
I’m very sorry that you have had this experience with our service. We have an auto-saved feature and all of the resumes created are stored on the resume tab.
I would appreciate if you would contact me directly with the email address you used to create your account so that I can check on it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I used the resume builder to create my first resume in over twenty years! It was so easy, and the instructions were clear. I loved the tips that popped up alongside every section I was going through. The only thing that kept it from being 5 stars in my book, was the fact that I wasn't told up front that although I could create all the resumes I wanted, I would be charged if I wanted to have them. The charge was minimal (1.95), and I gladly paid it, but I didn't care for the fact that I was hit with it after I'd gone through the entire process.
Date of experience: May 17, 2015
Hi Tommie A.,
We’re glad that you loved the site and we apologize for the misunderstanding. Our free account is meant to let users try out our templates, designs and examples before deciding to buy. You can download your resume as a text file to post to job boards, as well as also allowing you to share your resume with your network on Facebook, Twitter, and LinkedIn. If you'd like to download, print or email your resume, or if you'd like to have your own online resume, you'll need to subscribe.
Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
Be aware that they hide a monthy subscription fee in their Terms of use even if you only want to do a 1 time Resume for a couple of bucks. Then when you notice it on your Visa statement its a pain in the $#*! to try and get a refund and they will only refund the latest charge. Hopefully you catch it quickly. Writing the Resume on their site was dificult the info I entered (dates) kept changing. I had to save it as a pdf. Or word doc. (can't remember) and modify it on my computer becasue their software sucks.
Date of experience: June 20, 2013
Dear John,
Thank you for your comments.
John, we do not bury or “hide” the fact that your subscription is auto-renewing. It is in the bullet point list of the subscription page; it is in the bullet list on the payment confirmation page and it is clearly stated on the payment confirmation e-mail we send to you. We also offer a variety of ways to cancel your subscription: by e-mail to customerservice@livecareer.com, by telephone (17 hours a day, 7 days a week, 365 days a year), or through live chat on our site. You can even self-cancel your subscription by going to the “My Account” section and cancelling from there. The refund that was provided to you was processed as a one-time courtesy credit.
We apologize for any inconvenience if you have encountered formatting issues, but we appreciate the feedback so we can continue to provide better services.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
Scam. I googled "free resume builder", LiveCareer came up at the top as "Free Resume Builder". Great! I thought. Spent ages inputting my information and when I was finally done, I clicked DOWNLOAD PDF. The next page I was taken to requested credit card information. I had to make a payment in order to download my "free resume template". Time wasted!
I want to be clear, I understand resume builders/templates are a big resource and paying for them is not my issue. My issue stems from the fact that I was told this was a free service and in the end it wasn't.
Date of experience: August 30, 2016
Hi Brenda,
Thanks for sharing. We are very sorry that you feel this way about our membership options At LIveCareer, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience – contact us via direct message or you can send us an email to customerservice@LiveCareer.com or call us to our toll free line 1-844-351-7484 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST.
Additionally, you can click live help to chat with us online.
Best Regards,
LiveCareer
Evidently I used them to get a resume made about a year ago. I didn't remember doing that and evidently I had signed up for a free trial. Money was charged out of my bank account so I called and was able to get it canceled. I give the four stars because the customer service rep I talked to was extremely helpful and was able to do everything I asked.
Date of experience: June 9, 2016
Hi Tanner:
Thank you for that fantastic feedback; we take it very seriously. We are glad that our team was able to help you out and provide you with a refund. If you need any further help in the future, please feel free to contact us.
Best Regards,
LiveCareer
I used them to make one time CV FOR £1.95. After i have been charge $ 39.80 two months in a row tough i never subscribed for that service! After calling them to solove the problem tghey said that i didn't cancel after 14 days so it auto-renews and got into full payment. Which after checking was £14.95 and not the amount debited from my account. They couldn't even explain themselves and then they tried to confuse me more saying some lies.
I never got any confirmation email whatsoever from them that i subscribed to something which clearly i didn't. I asked them to re send the emails or the details of what i have done but they couldn't.
They big on fooling people and get them money so please bee aware and avoid this scam site!
Date of experience: September 2, 2016
Hi Andreea:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please send us a direct/private message so we can assist you in a secure manner.
Best Regards,
LiveCareer
I created a resume. When I downloaded it the bullets didn't line up and I had to retype the entire thing. It wouldn't let me move or delete them. On live chat I asked for a refund of my original $. 95 since I wasn't able to use the product. This was the response I got "The charge is valid since the account was used. The bullets that do not line up could be the software you are using to view the file". Ridiculous! Don't waste your time on this produce.
Date of experience: March 22, 2014
Dear Laurie,
Thanks for your comments and we apologize for any inconvenience.
Please contact us as soon as possible so that we may resolve your issue. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576. If you prefer, you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
I had confused myself creating multiple accounts to always get the trial price however when I chatted with agent Gilberto Cortes he helped me get it all together and was able to secure a much lower monthly if i wanted along with another trial offer and made sure while i transitioned accounts nothing was lost, awesome work and care!
Date of experience: June 1, 2017
Hi Steve,
We are thrilled that you were delighted with how Gilberto was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
What a joke. I spent a good amount of time building a resume, in good faith, since it said FREE resume builder, then when I got to the end I have to pay? I would not even mind this, but I work in the IT business and think it is dishonest to do this. I WILL NOT give any money to a company that is not up front about wanting money in the first place. How can you trust them to cancel your account after the trial period? I will give them that, they do say you will be billed if you do not cancel your account after the trial period. And did anyone besides me notice that only one person, AnnaB responds to all the complaints? SO disgusted with all of these so called companies that get by with stuff like this from people that are trying to make a living. I have to wonder, are all the good reviews from their own employees?
Date of experience: June 9, 2013
Dear Patti,
Thank you for your comments. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a trial subscription. The ability to print, email, or download your resume are listed as a feature of the paid subscription and are not listed as a feature of the free trial. We also make every effort to let our customers know that our subscription service is auto-renewing and that if you don’t cancel before the end of your trial, we assume you want to continue using our service on a monthly basis. We offer many ways to cancel your subscription -- e-mail, live chat, or by phone. You can even go to our website and cancel your subscription from there.
With regard to just one person responding to complaints: Patti, we do have more than one person answering our customers’ e-mail (whether it be negative or positive, but found it convenient to create one profile. That is why you see “AnnaB” answering the posting on this website. And no, our good reviews are NOT from us. We have hundreds of thousands of grateful and satisfied customers who have found their perfect job because we were able to give them the necessary tools to make their resumes and cover letters stand out from the crowd.
If you have any questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
So far so good. Really like the flexibility to change between formats. I have created many resumes on Canva and once drawback they have is that once you start down a design path youre pretty commited to certain elements. I really like being able to iterate quickly between designs.
Date of experience: September 23, 2020
Thank you, Ruth, for sharing your experience thus far!
I was writing a CV in their site and I was charged $3.90. Overall i was happy, until i saw a bill of $54.00 in my credit card 1 month later. They are thieving, lowlifes who misleads and lie to their customers. I am extremely unhappy and discouraged. I am a student, living costs already and rent are already heavy burdens, this was the last thing i needed.
Date of experience: May 27, 2015
Hi Joe D.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Asking too soon for review, I don't even know what I can do yet, but so far i'm not happy about spending over 2 hours on your site with no indication I had to pay just to print. A fee is fine, but nowhere until I finished was I told I had to pay to actually use it.
Date of experience: March 17, 2022
I called in to cancel after seeing my account charged for $39 and some rude piece of dirt answered the phone. First of all, it's not my fault that you hate your job don't take it out on me. He claimed to have canceled the service but I swear if I see another charge on my account next month I'm releasing the wolves and that's a PROMISE.
Date of experience: May 27, 2015
Hi Dee J.,
I’m very sorry if you did not get the best customer service experience. Rest assured that this will be taken care of. We send cancellation confirmation email as soon as the subscription has been cancelled successfully.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Customer Service Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I bought access to my resume. A cheap $2 or whaever. I must have cicked the get emails button or something and I'm getting all of these no reply emails about people trying to contact me. But there's no mail folder on the site. So how am I supposed to get back to them? I did a google search and found out about all these people getting ripped off. I noticed the automatic subscription in the terms when I bought my resume and knew I had to avoid that. So after noticing my bogus emails, I cancelled. Cancel quick! I haven't been charged for anything but my resume!
Date of experience: October 3, 2013
Dear Steph,
It sounds as though you are getting Job Alerts in your e-mail. These are notices to let you know of available positions in your area that you might be interested and/or qualified for. To respond to any of these notices, simply click onto the underlined job title and it will take you to the website of the company that has the open position.
If you wish to unsubscribe from these alerts, please scroll down to the bottom of the page of any of these e-mails, and you should see a notice to click which reads “to unsubscribe to these alerts.”
We hope this helps
Best regards,
LiveCareer
These guys are horrible! They keep taking my money and I couldn't find a phone number to call until I got on my E-mail confirming I had cancelled my "membership" that I hadn't signed up for. Then, I called and they said they'd refund me, which they did, but then went right back to taking my money! I'm a college student, I was out of loads of money and they keep taking it! I'll probably have to cancel my credit card so they'll stop taking so much.
Date of experience: January 25, 2013
Hi, I work at LiveCareer. I apologize for the misunderstanding. We try to make cancelling your account easy, which is why you can cancel phone phone, email, live chat, or by visiting your account settings page.
If you already cancelled and then were billed again, please contact our customer service so that we can correct any mistake. We're open 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
I only used the resume feature, but had a great experience. I liked the different templates, although moving the order of job experiences around was problematic - I couldn't do it! Regardless, I have a job now in spite of it. Thank you.
Date of experience: February 9, 2015
Hi Joy V.,
Congratulations on your new job! We’re glad that you had a good experience with our site. We wish you more success in your new career.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Product team.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Abu:
Thank you so much for this wonderful review! We are thrilled to hear that Maria was able to resolved to resolved your issue and offer you an excellent experience with our customer service with efficiency and professionalism. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer