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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
DON'T waste your time or money! The $1.95 for the first 14 days is not bad at all. When it comes to the $39.80 for 1 month now that's when it gets ridiculous! All the bugs in the program like it constantly changing my city and state where I was employed, not being able to save it anywhere or transfer it to MS word etc. I thought this was really going to help me as I just got out of the navy but I am now realizing it was a complete waste of time and money! PLEASE PICK A DIFFERENT WEBSITE!
Tip for consumers:
DON'T USE IT!!
Date of experience: November 12, 2014
Excellent resume & letter templates. BUT BEWARE it will charge you to save/send any docs & automatically debits your account monthly unless you cancel within 14days which isn't as easy as it should be. The job search & other features are only useful if you live in the US.
Date of experience: November 27, 2018
Hello, D. G:
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments to our team so we can keep improving.
****FRAUD ALERT**** I visted the. co.uk site and got scammed too. I have now passed the details of this company on to Action Fraud. I am tracing the company owners and will post details here including their home addresses and phone numbers. Luckily they are based in the UK as I am. They are going to get a surprise.
Date of experience: December 11, 2013
Dear M. T.,
We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Because the job market can be tough these days, many of our customers use our site realizing that a customized resume and cover letter for each position for which they are applying increases their odds that they will become employed.
We also take great care in letting our customers know what they are subscribing to, it is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We also provide many ways in which you can cancel by phone, live chat, email and self-cancellation in your Account Settings, if service is no longer needed.
We would appreciate if you would call our customer service staff at our free phone number is (44) 800-756-3741; representatives are available Monday-Sunday 9am - 9pm GMT; by live chat or by e-mail to customerservice@livecareer.co.uk. We would very much like to follow up with you so that we may track the issues you are having.
We look forward to hearing from you.
Best regards,
LiveCareer
JUST SAY NO!
Just like so many others I was happy with my resume, but forgot about the auto bill. Once I saw it on my bank statement I sent them an email to cancel my subscription but noooo, they kept right on billing. This company is a ripoff!
Date of experience: April 4, 2013
Hi Wyndee,
Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
I just want my $72.10 back that I didn't have! It really pissed me off that they willing went back into my damn account and took my $$$! I am still in disbelief about this! I deactivated my account asap but I am not sure if they will still be taking $$$ out my account. I need to go to my credit union asap! I just want a refund that's it!
Date of experience: July 28, 2015
Hi Natesia,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
I found a job less than a weeks time using MyPerfectResume. The company that hired me was very impressed with my resume. All I have to say is wow! Thank you so much guys for helping me land the perfect job with a perfect position. Viewers please tell a frnd to tell a frnd and I promise you that you/they whom ever will land a job as fast as I have...:-)
Date of experience: June 17, 2014
Hi Travis S.,
Congratulations on your new job! We are so happy for you. Thanks for sharing your success with us and best of luck in the new career!
Best regards,
Anna
LiveCareer
Hope I got acct no right, she talked fast. Tho I was canceling, she said something about $3 per month after this year. I will be calling to ensure acct is canceled as I already pd for one yr in full! She was nice enough to try to explain but I am not yet convinced I'm not going to get charged $3 per month! Even got an email from you guys claiming thanks for my service of $3 a month. I will be calling again!
Date of experience: July 11, 2019
Hi Tami,
We are very sorry to hear that you were left confused and frustrated. We pride ourselves on our customer service and would certainly like to make sure everything has been resolved to your satisfaction. Please be on the lookout for a private message from us shortly. Thank you.
I googled free Cv template si first page was livecareer.
I was in a hury so I started to write my resume. After one hour and something when I wanted to download, it wasnt FREE! Because of the time i spend i gave my card number for one download, 1.90 $. They said they bill monthly, so i tought i will cancel afterwards. They charged in 2 weeks, before I cancel. This is a scam! And google shouldnt show this for free resume template!
Date of experience: August 31, 2016
Hi Amalia,
Thanks for sharing. We are very sorry that you feel this way about our membership options, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience – contact us via direct message or you can send us an email to customerservice@LiveCareer.com or call us to our toll free line 855-213-0348 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
Best Regards,
LiveCareer
I was under the impression that an email would be sent notifying me that the trial period was over. Besides sending me a resume that had terrible spacing (one full page and a third of a 2nd page), I was charged $39.00 after using the site one day.
I was fully finished my resume before I realized I would have to sign up to print it out. They lore you in, you spend a bunch of time creating a resume, and then they tell you you have to join before you can print it.
Date of experience: July 22, 2015
Hi Shannon L.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Customer representative was very sufficient in his services. He helped me with canceling my account and other issues I had. He listened to my requests and was very cooperative. This was very much appreciated.
Date of experience: January 19, 2017
Hi Dayton, thank you for taking the time to review our services, it is very appreciated. We are happy to know that our experts were able to resolve everything for you. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
While I was well aware of the monthly subscription charge, I attempted to cancel this by canceling my subscription, which I did in January. I have tried several times since to access my account, just to see if I made a mistake & didn't cancel correctly, etc. My account can no longer be accessed, so it is obviously canceled. I have continued to be charged in Feb & March & have tried with no success to reach customer service for a refund & to make sure I'm no longer charged. I've emailed, tried live chat, & sat on the phone forever waiting to speak with someone with no success. This "customer service" is ridiculous.
Date of experience: March 21, 2015
Hi Cayla R.,
I’m very sorry if you did not get the best customer service experience. I searched your account using the email address you provided, however I could not find any record. Please contact me directly with the last 4 digits of the card and the card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I found it very frustrating to moves items up or down within the sections, such as skills - I wanted to reorganize the order of the skills I selected.
I select where I can the cut text placed and it replaces my cursor at the bottom, then I have to reselect where I want the text, and the second time it will leave my cursor where I placed it. Each skill took me multiple clicks to get it to move where I wanted it placed.
Also the student template that I selected is created for the first page, but I would like the second and remaining pages to not have all the blank space on the right hand side. I want pages 2 - xx to use the whole page.
Date of experience: June 9, 2021
Thank you, we’ve taken note of your feedback and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.
That being said, we're very sorry to read that you experienced this, please when you have contact our Customer Service Team so they can check this for your and if necessary send you a new copy of your resume.
I called this morning to inquire about a charge posted to my account.
He explained to me that there was a membership fee. I explained to him that I didn't realize that there will be a fee if I didn't cancel before the 15 days.
He canceled my membership and refunded me for my charge.
He was a very helpful and polite young man.
Date of experience: June 16, 2016
Too bad you can't give them a negative star rating. I am disgusted with this site! They lie! They advertise free templates. When you fill it out and go to print you have to pay a fee! Deceptive and dishonest. Do not fall for the trap unless you want to pay! I live chatted with them to tell them how disgusted I was with them. I told them that I am going to report them to the BBB. Their flippant response was great they are a member of the BBB. My response was great! They will love to review my complaint about how dishonest you are!
Date of experience: June 20, 2011
We appreciate you sharing your experience with us, Sue. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I started using the trial version of this site, thinking that the resume they created for me was pretty decent looking so I paid the $5 to sign up. Little did I know, the resume they let you download looks NOTHING like the one you see on the screen (the spacing is all messed up, doesn't convert properly into Microsoft Word, the font changes and looks terrible, etc.)
Horrible site and not worth a single penny! The resume templates you can get off Word for free are 10x better looking, the career-building "quizzes" are ridden with ads for adult sites and basically useless.
Not only that, if you forget to unsubscribe (even though you EXPRESSLY only paid for a 4-day trial) they will go on to charge you $35 extra a month. This site is a ridiculous scheme to steal your money!
Date of experience: March 12, 2011
We appreciate you sharing your experience with us, Anna. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Everything below is true. Tried to use this site to create a resume, then found out I had to pay to print. Paid because it was my only option on short notice and found that the printed resume looked NOTHING like the resume on the screen. It was 3 pages long, terrible formatting, made me look like an idiot who can't even format properly. Ultimately ended up creating another resume, with proper formatting, in Word, making this website a COMPLETE WASTE of time and money. Do NOT use this site.
Date of experience: May 24, 2011
We appreciate you sharing your experience with us, Maegan. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I was stunned to find out that I suddenly need to pay to download/print my resume - Horrendously dishonorable, to say the least. Why aren't people informed of that BEFORE they start and finish a resume? Or is it printed in the bottom of the webpage with a size 2 font?
Anyway, suck it livecareer.com! I managed to get the resume I spent hours working on without playing into your scam!
Date of experience: July 7, 2013
We appreciate you sharing your experience with us, Patrick. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I was not pleased when I was tricked into paying for the "Free" Perfect Cover Letter and had to subscribe to a membership in order to print out the cover Letter that I created for my husband. I also was not happy that my membership was not cancelled within the 14 days and I was charged another $24.95 fee. I was happy with the wonderful gentleman that helped me cancel my membership to avoid another $24.95 monthly fee in the future. Thank You my Vineland Brother!
Date of experience: March 2, 2017
Hi Camille,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Could not use my credit card to change format of my resume for a job that I "WANT". I need the job but this is the job I really want and they wanted a different format so I could start the job soon. Alex helped me with access so that this does happen. You have a "Superstar CSR".
Date of experience: June 17, 2016
Hi Adrianne:
Congratulations! We are thrilled to hear you were able to find your perfect job and Alex was able to help you resolved your issue. Thank you for this fantastic review, we wish the best of luck in your new job and if you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
They have terrible customer service! I waited on the phone for 10 minutes for the person to tell me she wasn't going to credit my account at all, nothing! Not a prorated fee, nothing. And it's still pending on my bank account! I will be calling my bank account today to fight this fee. I can't believe they don't offer any kind of money back guarantee! The company should just charge $2 per resume and cover letter! Who needs unlimited amounts in a month for $40?! Ridiculous. The person on the phone wasn't helpful at all! We all understand that the subscription was for 14 days for the $2 charge. But after the 14 days, the $40 charge is for the next 30 days. I called the very first day after it was charged and they tell me that they will do nothing about it?! RIDICULOUS.
Date of experience: May 4, 2015
Original paid for the 14 days in order to prepare for a job search. Then noticed that $40 dollars was taken out. 40 FREAKING DOLLARS! Why would anyone agree to pay that much for a service that you will you use maybe twice a year. Will not use this service in the future and will not recommend to anyone else.
UPDATE: Also, to add insult to injury, when i went to cancel my subscription they tired offering my a year subscription for what they are charging me a month! This service is a total scam
Tip for consumers:
DONT USE
Date of experience: October 14, 2015
Hi Kyle R.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time. We also offer a year subscription, which the best value for full access to your resume and cover letters for the entire year.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
The "free resume" is extremely deceptive. I didn't appreciate that it said it was free and then I had to subscribe just to print it out. I understand that you charge people for that but you shouldn't advertise that it is free.
Date of experience: August 6, 2014
Hi Sam P.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Best Regards,
Anna
LiveCareer
I google FREE resume templates and they came up. Little did I know that only building the resume was free and that I would have to pay to save it. You can call me naive and tell me that's how the world works, but keep in mind, I'm 24. The last time I built a resume I was 20 and the site I used was COMPLETELY free. Anyway I didn't want to pay a monthly fee because I'm unemployed and can't afford to be charged monthly for something I only used once and don't need anymore. So when I paid I USED A GIFT CARD! So how they got my credit card information is beyond me. They're just lucky I decided to check my account one day. I went to my bank to see if they'll credit me the money and, they said that they would, but they would have to file a fraud claim first. So they told me to talk to them first and, if they don't give me my money back, they'll happily put in the claim and refund me themselves. Gotta love banks having your back. This site clearly doesn't.
Date of experience: August 21, 2015
Hi Katie M.,
I’m very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Thank you. It was easily accessed, however, I was in a hurry and didn't list my jobs in the order according to year. I wanted to move the jobs around on my resume, although, I couldn't see where I could move them around.
Date of experience: May 25, 2016
Greetings Yolanda H.
We are glad that you were happy with the service. If you have any questions or concerns feel free to contact us to customerservice@livecareer.com and we will be able to provide you with a timely resolution.
Best Regards,
LiveCareer
I tried this service for 24 hours and canceled next day. I caught them charging my credit card. I called, they said they never received my email, but noted i deleted my account the next day. THIS IS A SCAM folks. They said on the phone they would refund me 33.00 for this month, but only refunded $23. This is not on the up and up. Consider yourselves warned. Im contacting the BBB as well.
Date of experience: April 11, 2015
Hi Ki M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Nicholas B.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I downloaded a copy of your resume in MS Word, and sent it your email address. I also cancelled and refunded the $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had editing issue. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer