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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I used this service for a class in school which required me to update my resume. The experience couldn't have been better. My resume turned out great and when I called to cancel my subscription, Lennin was extremely professional and helpful. I would definitely recommend this service to my family, friends and colleagues.
Date of experience: September 27, 2018
Total scam and will rip you off. They advertised one price and will keep billing you $34.95 per month. The service I wanted was for $2.95 well I ended up $2.95 plus $34.95.
SCAM artist and definitely fraud. I reportedthem to the BBB and also to the consumer protection agency.
Stay away from these crooks.
Date of experience: March 9, 2013
Dear Sophia,
I apologize for the misunderstanding. The $ 2.95 that you paid for has an auto-renewal feature and you can cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348 or through live chat on our site. If you prefer you can send us an email to: customerservice@myperfectresume.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
I was billed $1.95 initially and then $19.95 for 2 months I wasn't aware I was being billed. When I became aware of this, I called and requested a refund for the $39.90 as I didn't know I had been subscribed to a service I didn't need. I am awaiting my refund. Thank for cancelling my subscription to this unwanted service and refunding my $39.90.
Date of experience: August 16, 2016
Hello Gregory,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
Best regards,
LiveCareer
SCAM! I tried this website for a "free" resume builder. It took a lot longer than I anticipated. However, I was pleased with the result. I did not think it was worth the fee. But, I decided that a one-time fee of $34.95 wasn't too bad. I logged on to their website on 12-10-2013 after receiving the $34.95 charge and camcelled my subscription. I noticed on 1-10-2014 that I was charged again. I called to cancel it. They claim that is has now been cancelled. They will NOT refund the second charge even though I told them I had cancelled it the month before. I do not recommend this service!
Date of experience: January 12, 2014
Dear Gina,
Thanks for your comments.
We would appreciate if you would call our customer service again at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time. You can also contact us by live chat or by e-mail to customerservice@livecareer.com. We would very much like to follow up with you.
We look forward to hearing from you.
Best regards,
LiveCareer
Please, whatever you do, do not use this website to create a resume. You think they are charing you $2 to create a resume, then they start automatically billing your credit card every month. You get no notification that they are doing this, whatsoever, until you start noticing unusual billing on your credit card. As well, they change their billing name so it shows up as a different name on your credit card statement every month. My teenager used this site to make a resume, then my credit card was charged $50 a month for the next 7 months before I caught up with them. They WOULD NOT REIMBURSE ME A DIME, even though they took payment from a minor. This is a huge scam! They provide absolutely zero service for the debits they take out of your account.
Date of experience: May 24, 2016
We are very sorry that you feel this way. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can assist you with your concern and provide you with a timely resolution in a secure manner. Thanks for the feedback.
Best Regards
Anna
LiveCareer
Harriet with Employee ID 9331 was amazingly helpful in the live chat, Alaine disconnected the moment I told her the issue. Dislike the way the website is ran (no easy way to end subscription, only sells service as subscription, usual clickbaity crap), but Harriet made a bad experience better.
Date of experience: May 10, 2015
Hi Douglas D.,
We apologize if you were disconnected while talking to Alaine. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your account settings.
As confirmed, your subscription has been cancelled and was refunded. Rest assured that you will not be charged any further. We have also sent you a cancellation confirmation email for your records.
Best Regards,
Anna
LiveCareer
SCAMMERS... Just got off the phone with the most disrespectful woman ever. I paid the $34.95 when I set up the account, after 1 week, called and had membership canceled because I no longer needed the service, then a month later, I get another charge for $34.95 after I have already had account canceled. The awful lady told me that I was lying about calling & canceling & that they would not refund my last $34.95 back to me! Are you $#*!ing kidding me! I will be reporting them to the BBB & contacting my bank. BEWARE SCAMMERS!
Date of experience: December 27, 2013
Dear Tamara,
We are very sorry that you did not have the best customer service experience. We’ll make sure that this is addressed, because we take our customer service seriously.
Please contact us immediately. We will be happy to honour this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
Was under the impression it was "free" i am trying to build my resume and get a job. I didnt have $25 to pay but then, i paid for it anyway because i took so much time writing it while i was under the impression it was FREEE! I dont have a job right now and money is tight. Thats why i googled FREE resume builder. Trying to get a job to afford food and you all want 25 dollars for a F=n resume?! So frustrating
Date of experience: June 2, 2023
Thank you for sharing your feedback with us, and our apologies for any confusion however, in fact we state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up, we do not process any refunds.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
Worst $#*! site imaginable. Had a very hard time getting my resume after paying the fee. I had to fight customer service for over an hour just to get them to e-mail it to me because the site didnt work. I needed the resume for a job interview. Grrrrr!
Date of experience: October 3, 2013
Dear Chris,
We sincerely apologize for the inconvenience you experienced. We trust that you were able to retrieve your resume in time for your interview.
Chris, if you are still experiencing any issues with our site, please contact us so that we may try to work through them with you.
Best Regards,
LiveCareer
I subscribed to a trial run of this service and quickly got all i needed out of it. I was finished with this product quickly because of how effective it was. I didn't however cancel my subscription and got charged monthly even though i no longer used it. After I realized my error I quickly contacted customer support and they were so very helpful and quick with their response to fix a mistake that for all intents and purposes my fault. The customer service rep I dealt with was Anahi Gordiano. Anahi was very patient in listening to my problems through my frustration and very rapidly coming to a pleasing course of action. Great interactions with LiveCareer. Great Product and great Service!
Date of experience: June 2, 2016
Hi Jacob:
Thank you for this awesome review! We are really glad to hear that you experience with our customer service was excellent and that Anahi was able to help you out during the entire process. If you have any further question please feel free to contact us.
Best Regards
LiveCareer
Stay away! I signed up for a one day use of their site at $2.95. They in turn, sign you up for a monthly subscription at $35.95, which I never requested.
When I told them I wanted a refund they said:
Alaine: Now, we normally ask that our customers cancel their subscription before the next billing period, but since I do see that you have not accessed your subscription this billing cycle, I can make an exception for you and prorate your subscription for this month. This refund will be a total of: $28.71
While it is a partial refund, my contention is:
1. I shouldn't have been signed up in the first place!
2. I should have a full refund! As stated above, I hadn't used their service.
3. Horrible customer service, the call agent, just hung up on me.
Don't use their services!
Date of experience: February 16, 2013
Dear Avamarie,
We apologize for the misunderstanding and we are very sorry that you were disconnected during the chat session with the representative. We’ll make sure that this is addressed and won’t happen again. The $2.95 you were billed pays for your first 7 days of full access for LiveCareer.com, which then rolls into our monthly subscription on the 8th day as stated on the subscription page and in your confirmation email. You are able to cancel at any time, but the reason why you were given a pro-rated refund is because of the number of days that have passed since the last payment of the $ 34.95 and as a courtesy credit we make an exception to pro-rate it whether you have not make use of the service.
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
*******FRAUD ALERT*******
I purchased a one time resume for 3.95 and then they continued to deduct 34.95 per month as a recurring charge that I never authorized. When I talked to the representative she refused to credit my account stating that I recieved an e-mail stating that they would be deducting 34.95 per month. I NEVER received an e-mail stating this. I will be reporting this site on every web site I can access.
Date of experience: December 27, 2013
Dear Darcy,
Thanks for your comments.
We take great care in letting our customers know what they are subscribing to. We state this feature on our subscription sales page and give you this information when we send your payment confirmation to the e-mail address that you use when you signed up. We also give you multiple ways to cancel your subscription: By phone, chat, email or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
We hope you will contact us again and we will work with you to resolve your issue. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
I initially signed up for the trial also and have been being charged for a FULL YR.
The website did not show the rate or Price in the main URL or links, sub nav related to that. People don't use this website
Date of experience: July 17, 2017
Thank you for sharing your experience with us, Tito. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Emailed to cancel. Got a reply stating my email was not registered but kept billing my card.
Email again, got a delayed relay message.
Again card billed.
Finally for the 3rd try, decided to call before I got billed again.
No refund offered altough I've been trying to cancel and your failed to.
Date of experience: April 11, 2016
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
I experienced the same like others. They have a very decieving tactics that youll think its a good deal but they will keep charging you for nothing. Very bad business. Theyll take advantages of your cc info. So better cancel your CC or else they will keep ripping you off.
Date of experience: August 16, 2015
Hi Joseph B.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I can't believe I'm forced to even give one star. You think you're signing up for a 14 day trial for $1.95 but what you don't realize is, you're actually also signing up for a subscription for $40/month. I caught mine and called their customer service number, the lady was rude and sounded half asleep. She told me that it's in the "fine print" when you sign up and that it was restated in my confirmation email. When I looked back in my 2 emails from them there was NOTHING regarding a subscription that I needed to cancel in 2 weeks. The worst part is I didn't even like their site and used a FREE template online... DO NOT WASTE YOUR MONEY... TOTAL SCAM.
Date of experience: June 29, 2015
Hi Toshia N.,
I’m very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Horrible customer service! Used this site once assuming it was free because it says FREE RESUME TEMPLATES and when had to print realized there was a minimal charge so like others who spent so much time decided it was worth to pay. I believe they knowingly mislead customers! Never received an email stating anything regarding cancellation and billing (I suppose it could have ended up in SPAM. Where they should be!) Customer service reps have had soooo many calls regarding this that they have their lines memorized for this! If they really cared about the customer they would REALLY look into and return fees that were charged to people's accounts. I will surely make sure everyone I know does not use their services.
Date of experience: December 29, 2015
We very sorry that you have had this experience with our service.The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe. We also explain that the subscription is auto-renewing.
We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. Please contact us again if you have any further issues. Please email us at livecareer@customerservice.com
Best Regards,
LiveCareer
I used LiveCareer to build my Resume Cover Letter for submitting on-line applications for jobs that provide me the opportunity to grow in my RN career. The tools I used here helped me to move more quickly on job postings I was interested in via on-line applications and resume submissions. In a matter of 10 days I had 2 interviews and a job offer!
Date of experience: August 13, 2014
Hi Karyn G.,
Congratulations on your new job! We’re happy to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I used this service to create a resume, which I wasn't able to ultimately use because their formatting doesn't allow you to make any adjustments to the final product and I needed to. So, I canceled the subscription. Months later I find that they've used my resume as an "example" and my personal employment and education experience is online for anyone to see if they google my name and location (though my name and address don't show up on the page). I've emailed them several times to have them take my information down but they respond like they don't understand me and keep telling me I don't have an active account. I may need to report this to the BBB. I definitely do not recommend this service.
Date of experience: July 25, 2017
Hi Jan,
We’re sorry to hear that your experience with us was less than great; is it possible to continue our conversation via DM?
I have had a run in just like everybody else! I used it to update my resume in Feb and paid the $2.95 and cancelled after a few days. I received their cancellation confirmation and thought nothing after that thinking everything was taken care of. I noticed this morning that I was charged the $34.95 and when I called, I was originally going to have my money credited for the 4 months that I was charged. But then I was put on hold and the representative said that I had re-activated my acct in April, which is total B. S. I said that I never received an email stating that I re-activated my account and she told me that she had just cancelled my service and will be deactivated in July. So needless to say, Livecareer.com is useless and I had just taken a hit of $140 that I will never get back.
Date of experience: June 11, 2013
Dear Jennifer,
Thanks for your comments. We welcome all feedback from our customers.
Jennifer, our system does not allow for an account to be re-opened without the subscriber re-activating the account. We have a database to check all the customers activities and what transpired on the account, it also included the date and time.
If you have more questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
This service was very helpful and easy to use in building and customizing my cover letters. The system was intuitive and its step by step approach made the process easy and efficient. The service agent I dealt with Yaritza M was very courteous and provided top level assistance in getting my billing issue resolved. I highly recommend the service.
Date of experience: August 4, 2016
Hi Charles,
Thank you for that great review. We are thrilled to know that Yaritza was able to help you out and provide you with an excellent customer service experience. We are also glad to hear that you find our interface intuitive and helpful. We strive to deliver the best customer service experience for you. If you need anything in the future, please do not hesitate to contact us.
Best regards, LiveCareer
I think the way that you set your "FREE" cover letter up to be is wrong and will immediately be cancelling my order once i receive this one. You should not promote "FREE" when you charge. I am in need of it immediately and that is the ONLY reason I will pay. However, I will take every opportunity to discredit this website going forward
Date of experience: March 1, 2022
Thank you for the feedback, Christine!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
The resume was great but I hate that I coudnt use my debt card when there is money in my bank account and I have recently made purchases with this card. I really need the resume so I used my credit card which is what I was trying to avoid but whatever.
Date of experience: February 8, 2020
We’ve taken note of your feedback and it’s much appreciated, Dave. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
I am so glad I lucked up and found this business site. This has made a big impression on me. This is the best site I have used to help me do my resume. I would recommend this site to all of my colleagues who are looking to go back into the workforce. I had some question and so I called the 800 number and had an opportunity to speak with with a representative named "Nomar" He was so helpful, pleasant, and honest, and because of just that I will tell my friends GREAT! GREAT! GREAT! Customer service. Thanks LiveCareer and Nomar
Date of experience: August 18, 2016
Hi Della,
We are excited that you were pleased with the excellent Customer Service provided by Nomar. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback and for telling friends about our customer service, it's very important for us.
Best Regards,
LiveCareer
Belmarie matos was very professional and kurtious even when I was upset she remained helpful and worked me through my issue. She demonstrated what me as a consumer hopes for when calling for assistance and often don't get.
Date of experience: August 26, 2016
Hi Joel:
We are thrilled to know that Belmarie was able to resolve everything for you. We are very proud of our Customer Care Experts, they deliver the best of the best for you. Thank you for taking the time to review our services, we really appreciate it. If you need any further assistance, please feel free to contact us.
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello, Grosbyn:
We hope it makes all the difference in helping you get the job you desire and thank you for trusting us with your resume, it’s great to hear that you’re pleased with your resume.