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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Good experience in creating my resume. Called to cancel my subscription Joe Gonzales was so gracious and a wonderful customer service rep... Thank you
Date of experience: August 5, 2016
Customer service experience was extremely helpful
With all my questions also gave great suggestion's.
Without a doubt I'll revisit the site when updating my
Resume is needed.
Date of experience: June 20, 2016
Hi Mary:
We are glad to hear you had a positive experience with both are product and our customer service. Thank you for taking the time and providing us with this great review and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I paid Live Career $20 to review my resume` and make suggestions; then decided to pay them $245 for an Executive Resume`... The final resume had over ten (10) errors consisting of: misspelled words, missing information; no research on my field of expertise so the overall description was totally incorrect; formatting was off in numerous places... I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE... A junior high school student would have done a better job... NOTE- THEIR SYSTEM MAKES YOU CHECK AT LEAST ONE STAR FOR THE RATING OR YOU CANNOT MOVE FORWARD... Not worth one star...
Date of experience: June 16, 2013
Dear Sharon,
Thank you for your comments.
We apologize for any inconvenience, if you were not satisfied with the outcome of the resume, but included in the cost of your service is one free revision. You’ll have a chance to review your completed resume and give us feedback. We’d be happy to revise the resume so that it better serves your needs.
Please give us a call immediately, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
It was extremely helpful, especially since I have not had to do a resume in over 26 years. The gentleman who helped me with my request, Joe, was very professional and courteous. I thank you.
Date of experience: August 4, 2016
Hi Jose,
Thank you for that outstanding review! We are thrilled to know that one of our skilled representatives were able to assist you with your request, by providing an excellent customer service experience. Please contact us if you need anything else in the future.
Best regards,
LiveCareer
Its not a bad site, until you find out they automatically renew your subscription without notice.
However their customer support is excellent and responsive 5 stars.
Thank You.
Date of experience: April 2, 2015
Hi Tsz-Ngong K,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that you self-cancelled your subscription on April 3, which is a day late. As a courtesy, I have credited the $95.40. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
It's great but lots of the supplied billet points for stuff keeps making my resume end up at almost two pages, so maybe some more succinct bullet points would be preferable
It’s easy to use and affordable
Date of experience: June 22, 2023
Thank you so much for rating us and for sharing your feedback; if you need help with your resume, please contact us at: https://www.livecareer.com/contact-us
Design options are good looking, effective and professional. Suggested content for bullet points etc is super helpful and smart. A better experience than I anticipated. Really easy to do! Thanks!
Date of experience: March 3, 2021
Thank you for sharing your feedback and rating us with five-stars!
Loved your pre-built paragraphs but really wish you'd tell people up front that there will be a charge or at least give more than one print. Sometimes you need to see it in print to make adjustments.
Date of experience: November 8, 2021
Thank you for sharing your feedback and for giving us a great rating.
False advertising on the "free" resume, but then again you technically say it is a "free resume builder". Enjoy my $2.95, I am immediately cancelling.
Date of experience: September 6, 2021
Thank you, Kyle, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
LiveCareer sounds like a great deal at first. But what they don't tell you is that once they have your credit card number to pay for your supposed $1.95 resume, they're going to charge it AGAIN $39.80 in 14 days. We had NO IDEA, there was no information or fine print indicating this would happen. After our card was charged $39.80, we called the customer service number from the website and were sent to a call center outsourced to India. In addition to the frustrating language barrier, we were told they could do nothing to refund our money. According to the representative, the confirmation email from the original resume we paid for included information about our card being charged $39.80 if we didn't call and cancel in a 14 days window. We never even opened the confirmation email - who does anymore? This is false advertising and very misleading marketing! How sad too, because the resume program is actually very nice and helpful. Had LiveCareer been honest about open, honest, and outright about their monthly plans, I would have had some respect for them. But burying terms and conditions that were NOT AGREED to, inside a confirmation email is completely unacceptable. We will be disputing this charge with the bank first thing on Monday and post more reviews to help others avoid falling into this unfair trap. LiveCareer, stop ruining your good product with false advertising!
Date of experience: August 15, 2015
Hi Brian P.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on the subscription sales page before you enter your card information and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I have used Live Careers twice with great outcome both times. I would strongly recommend to anyone whom needs a good resume. They are also helpful with online support! Two thumbs up!
Date of experience: September 19, 2014
Hi Kathy K.,
We are so happy that you liked the site and found our customer service helpful. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
Very easy and pleasant customer service. Love everything they offer! I would definitely recommend LiveCareer to those looking to create an awesome resume.
Date of experience: October 28, 2014
Hi Sylvia P.
We are so happy that you loved our site and service. Thanks for recommending us to others. We wish you career success.
Best regards,
Anna
LiveCareer
I was not overly impressed with the LiveCareer product. I signed up in order to quickly have a nicer template that what I was producing for my resume. I had no intention of continuing on with the product service, but forgot to cancel my subscription and was charged the additional fee that I new was part of the package I signed up for. I also didn't like the fact that I couldn't save the template to computer in a manner that would allow me to later make updates or changes to the resume. I should have asked for a full refund, but I did not because I was satisfied with the resume I created and printed out off of the website. I just wasn't satisfied with not being able to save an editable/updatable copy of the resume to my computer. Basically, the software didn't work the way I wanted/expected it too. Overall the product I received was good, I just expected more out of the service when I signed up.
Date of experience: July 2, 2016
Hi Josh:
Thank you for this review! We take all feedback very seriously because we understand that this is the best way to know and understand what our customers want and are looking for. We are glad to hear that you were pleased with your resume, if you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
I thought you guys might help with cover letter and reference check pages... but I could probably type those up. You were helpful, Thanks. My second time using your service. Peace, Kevin
Date of experience: October 22, 2021
Thank you, Kevin, for your review, glad we were able to help.
I was using Live Chat and waited for 14 min. No one was responding to my chat at all. So, I agree, with most of people that LiveCareer is scam.
Do not use the service! Be very careful!
Date of experience: May 14, 2015
Hi Haveto T.,
I’m very sorry if you were unable to get in touch with our customer service via chat. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Your website has taken the stress out of formatting a resume from scratch. With the tools and colors provided I can rest assure that I may also have my dream job.
Date of experience: April 10, 2022
Thank you for the glowing review! We're hoping that you get the job you desire!
This is a good resume-building site. I found their tools useful and was pleased with the way my resume turned out. BEWARE OF HIDDEN CHARGES after printing your resume or cover letter. When I printed my documents, I didn't notice that I was also automatically registered for an automatically self-renewing subscription (for example, its cost was not included in the receipt). I called customer service to complain about the $41 dollar charge that appeared on my credit card four weeks later and they were semi-responsive. I was reimbursed $30. Go ahead and use their website, but USE IT CAREFULLY.
Date of experience: March 7, 2015
Hi John P.,
We are glad that you found the site good. With regard to our auto renewal feature, we send a payment confirmation email stating the date and amount of the auto- renewal. We also state this on every page in the purchase process. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Your feedback will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Their templates and editing were very easy to use. I was fortunate, I got 2 job offers within 1 day, a strike of fortune. Thank you for you great customer service!
Date of experience: August 1, 2016
Hi Jesse,
We are thrilled that you received 2 job offers in one day, those are terrific news! We are committed to providing great products that bring you positive results with excellent customer service. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Knowledgeable, helpful, courteous and able to address and resolve my problem.
Excellent customer service skills. Stayed with it til I was satisfied...
Date of experience: August 18, 2016
Hi Lawrence:
Thank you for that awesome feedback. It is great to know how pleased you are with our Customer Service and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Best Regards,
LiveCareer
I updated my resume in just under an hour it needed a lot of work. The expert suggestions are excellent and I really happy with the end result. Wish me luck!
Date of experience: December 16, 2021
Thank you for sharing your satisfaction with us, Mercedez!
My mum bought me the $1.95 14 day trial to update my resume and WE DID NOT AGREE TO ANY SUBSCRIPTIONS. DEMANDING A REFUND WITHIN 48 HOURS OR THERE IS GOING TO BE HELL TO PAY. STAY AWAY FROM THIS SITE, THEY ARE CROOKS.
Date of experience: March 6, 2016
We apologize that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
LiveCareer
I have bought the 14 days membership, and there is no message explicitly telling me they will automatically charge 40 dollars a month without any message sent to my email address. I have been charged 160 dollars over these 4 months, and I just discovered it on my bill. THIS IS COMPLETELY FRAUDULENT. The customer service guy seems like he had already heard this kinds of complain thousands of times and did not help at all.
DO NOT USE THIS WEBSITE.
Date of experience: March 22, 2016
Greetings
We are very sorry that you feel this way and had this experience with our services Mr. Chris J. We will be more than glad to assist you with your concern. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner.
Regards
LiveCareer
While explaining my situation with Louis Solanto, he listened to me and took the information that I gave him to fix my account. I had called last month to cancel my account but it was never done. Louis was able to find out what had happened and why it wasn't cancelled. I am over joyed that he was able to help me.
Date of experience: May 24, 2016
Greetings Deborah,
We are glad that you were satisfied with our service. We are committed to provide great customer service. Thanks for the feedback is very important for us.
Best Regards,
LiveCareer
Spent over an hour typing for a free resume only to be charged afterwards. Pretty crappy business plan. Should have been disclosed up front that a fee would be involved
Date of experience: March 19, 2020
Hey, Adam
We regret to know that you feel this way and our apologies for any confusion in regards to our Basic and Premium accounts.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Marvin was so helpful! They have amazing customer service and the best resume templates. I will go back to their services for sure if I need it in the future.
Date of experience: October 12, 2016
Hi Mariela,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Ivette O., We are glad that you were pleased with how Joe handled your situation and provided a resolution about your request. We are committed to providing great customer service.
Thank you so much for your feedback!
Best Regards, LiveCareer