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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I was having a real problem downloading my resume.
My customer service agent was very helpful and patient and stayed with me all the way to coach me thru it and get the job done
Thank you,
Bill
Date of experience: September 12, 2016
Super easy. I don't know how to word things sometimes, so all of the suggestions were professional and to the point. I'm so glad that LiveCareer is out there to help.
Date of experience: March 20, 2020
We strive to make our customers happy and we take your feedback to heart, Joe. In fact, we rely on it to continually improve our customer’s experience.
This is a real scam. Free there is nothing free read my email trail and see for yourself how they will bill your credit card monthly of 34.00 and then you try and recover your money. They are a scam dont use your credit card dont use this site.
They billed me for 10 months prior to me picking this up on the credit card.
The card was used for the $1 free trial. See response saying i never used their site and it was evident that i had not used the site for 10 months but they kept billing me and billing me. What a company the next step is to report this to the fraud office as a scam so they are aware of this and more people can read about this mis-representation.so paid for ten months non use they credited 3.
Beware scam scam scam
Dear Customer,
Thank you for contacting LiveCareer Customer Service.
We have already refunded you 1 of these transactions for $34.95
Since our policy is stated in several places on our site, and we do require that you cancel within the trial period, we do not normally issue refunds for users that fail to cancel their accounts. But in reviewing your case, we have agreed to make an exception, and issue you additional 2 refunds each in the amount of $34.95. You will see this amount back to your account within the next 2-3 business days.
Date of experience: February 19, 2014
Dear Tiena,
Thanks for your comments.
Tiena, we take great care in letting our customers know what they are subscribing to and you can cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings! If service is no longer needed.
We have issued you a refund as a courtesy credit.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer
It was a very simple thing. I had no trouble making a resume. I wish that it wouldn't have been one of those "cancel b4 this certain time period or else you will b charged a monthly fee" thing.
Date of experience: June 20, 2016
Hi Mark:
Thank you for taking the time and providing us with this feedback! We are glad to hear you have a pleasant experience with our product and thank you for your feedback. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I like how the trial was free and you could explore different resume styles, and the website acted as a learning tool to help guide me in making a better resume
Date of experience: September 15, 2014
Hi Sabrina K.,
We’re so glad that you enjoyed our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I love this site! I've tried a lot of other AI resume generators and this is BY FAR the best one. And it's really affordable. I'm really grateful for this service!
Date of experience: June 24, 2021
Thank you for sharing your feedback and rating us five stars!
I opened a chat to speak to someone about my account being reactivated that morning, and system was still telling me that I needed to upgrade. After explaining to rep that I had just reactivated that morning, and my BANK ACCOUNT SHOWS THE TRANSACTION, but was still not able access full features, she gave me a blanket answer saying that my account was cancelled due to insufficient funds in October of 2015 (As if I hadn't explained my situation:@!) The reason for cancellation was due to the card on file being cut off due to it being stolen, therefore any recurring charges could not ensue. For her to say insufficient funds was completely out of line, and offensive. She did not appropriately address my issue, and I'm completely dissatisfied with the service as a whole. I let her know that I would be calling to speak with someone who could more appropriately address my concerns. Her name is Katherine Vidal... Shame Katherine... Shame.
Date of experience: March 25, 2017
Hi Kamaria,
Thank you so much for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Please, contact us at Social@LiveCareer.com. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. With your reply, we will appreciate if you can include the email address used to create your account with us and any other information that you may considered pertinent to resolve your issue.
Best regards,
LiveCareer
I tried canceling my account two days before my subscription was out. It said it went through but apparently it didn't and I was still charged. Called customer service as their website clearly states if youre charged before the 14 day period they issue a refund and since I had been charged even after cancling I assumed getting a refund would be easy. That they would have the usual customer service. They do not. They have the worst customer service I have ever encountered. After calling twice and being told twice I would receive a refund but never did I then get an email suddenly saying I was refused a refund. Even though I'd been told twice I would get one. Then I called a third time. Refused to let me speak to a manager or the billing Dept. Then received an email saying that they couldn't even find my account. Still haven't received a refund. I have contacted my bank and my attorney and will be taking legal action against this corrupt comaony. This is not okay.
Date of experience: February 25, 2016
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
Live Career
PLEASE DO NOT LET THESE PEOPLE TAKE YOUR MONEY! THEY DO NOT REFUND ANYTHING YOU WILL VIEW AS A MISTAKE AND BELIEVE ME, YOU WILL LOSE YOUR MONEY! I TRIED TO CANCEL WITH THE ON LINE FEATURE THEY SPEAK OF BECAUSE I HAD A SET REMINDER ON MY PHONE TO CANCEL IF I DID NOT USE IT AND I COULDNT CANCEL THAT WAY, NOR COULD I GET ANYONE ON LINE BECAUSE IT WAS SUNDAY. THE VERY NEXT MORNING I CALLED TO CANCEL AND OF COURSE THEY CHARGED ME AND WOULD NOT GIVE ME A REFUND. THIS IS A SCAM!
Date of experience: December 23, 2013
Hi G G.
We apologize for the inconveniences that you have encountered with our services. It sounds like you didn't have the best customer service experience. Thank you for the feedback, we will make sure our agents are fully trained to respond back more quickly and with proper information.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best regards,
LiveCareer
I have been working on trying to make a resume for HOURS. Their templates do NOT save which is resulting in multiple attempts to re-create one resume. This is not worth your time or money.
Date of experience: August 4, 2020
Thank you, Deion, for letting us know about this, we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
STILL NO RESPONSE FROM LIVE CAREER ABOUT DEDUCTING MONEY ILLEGALLY FROM MY ACCOUNT.
I WILL BE BLOCKING THEM FROM MY ACCOUNT AND SUBMITTING A FRAUD APPLICATION WITH MY BANK. I HAVE THE PROOF THAT I CANCELLED AND EMAILED THEM.
I NEVER RECEIVED AN EMAIL STATING IT WAS A SUBSCRIPTION.
I EMAILED THEM AFTER I CANCELLED MY ACCOUNT ONLINE ADVISING THAT IT WAS CANCELLED AND THEY HAD NO RIGHT TO DEDUCT ANY MORE MONEY. I DID THIS TWICE. BUT THEY STILL HAVE TAKEN OUT MONTHLY PAYMENTS. I WILL CONTINUE TO BLAST THEM OVER THE INTERNET UNTIL I GET REFUNDED FOR THE CHARGES TO MY ACCOUNT.
Tip for consumers:
DO NOT USE THIS COMPANY. THEY ARE SCAMMERS!!!!!!!!!!!!
Date of experience: November 19, 2014
Hi Desiree,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that the previous representative cancelled and refunded the $34.95 on November 21 via email. I also issued additional 4 full refunds of $34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
The software itself is pretty good, but they will keep charging you until you see it on your bank statement. They will not reimburse very much, not a fan of this kind of service.
Tip for consumers:
make sure to cancel your subscription
Products used:
Resume Builder
Date of experience: June 17, 2019
Hi Andrew, we're glad to hear that you enjoyed our software! Customers continue to incur charges until they cancel their subscription with us. We do not aim to be sneaky with our clients and we do disclose the terms of our subscription at several points. We welcome the opportunity and hope that you'll change your mind about us!
My niece used my card for a $2.95 cv and for the last 5 months I have to discovered they have automatically deducted between $59.95 and $62,95... Contacted them this week and no reply...
Date of experience: August 28, 2015
Hi Megan M.,
I’m very sorry if you were unable to get in touch with our customer service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Tremendous service. Very detail and helpful with me putting together a cover letter and resume. I could not of been as effective without it. It made me appear smarter and better than I am.
Date of experience: June 9, 2014
Hi SteveJ.,
We are so glad that you are so happy with the service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I would give 5 stars but had no idea that I would have to pay at the end. I wasted a lot of time on building when I could've gone to another free resource.
Date of experience: March 24, 2021
We’d like to clarify, Peter, that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
LiveCareer site has help me with my resume and it is nice using the temp plates you have set up. I have told many people to use your site. Thank you for your help
Date of experience: July 5, 2014
Hi Melanie,
We are glad to be of help. Thanks for recommending our site. We wish you career success!
Best regards,'
Anna
LiveCareer
Don't you ever use it. They just steal your money. They charged me $2 dollars to use their service for 7 days and after that they started charging me $ 35 dollars per month.
Date of experience: January 23, 2014
Dear China,
Thanks for your comments.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime. If you do not cancel your initial subscription, we will bill you at the monthly rate of $34.95. We state this feature on your payment confirmation page and again give you this information when we send you your payment confirmation. We give you multiple ways to cancel your subscription: By calling our customer service number by live chat, by e-mail or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer
This was a simple pain free process!
Making a resume has never been so easy.
Many temp-lets to choice from.
Resume checker was also helpful.
Will recommend LiveCareer to anyone seeking a new career.
Date of experience: July 30, 2014
Hi Alan T.,
We are happy that you found the site helpful. We wish you career success!
Best regards,
Anna
LiveCareer
I just used this last night and spent a lot of time creating a resume. It seemed good so far. Got to the screen where you need to pay and read the options. I don't need the monthly services so I purchased the $2.95 14 day full access. They say if you cancel before those 14 days you will not be charged the monthly subscription of $34.95. That's ok for me.
Next morning I log in to try and edit my resume and the website is so unstable. I can't access my resume or cover letter. I get a 404 page not found problem. Good thing I downloaded my resume last night or I would've lost everything. I also cannot access my settings to cancel so I don't get charged.
(UPDATE) I just switched browsers and everything is fine. Firefox was bugging out and IE worked)
After reading these reviews, I am worried that this website is scamming others out of money. How come I can't even read my account information? All I can do is wait and see if I don't get charged.
(UPDATE) After switching to IE and gaining access again made sure to cancel. I received the confirmation letter. Upping this from a 1 star to a 3. If I get charged then it will become a 1.
Date of experience: October 30, 2013
Dear Will,
Thanks for your comments and we wish you much career success!
Best regards,
LiveCareer
Very helpful in building a resume after a long gap. Great format and font choices and excellent suggestions. Didn't take advantage of full service but could potentially be very useful to a a client
Date of experience: November 4, 2014
Hi Stacy L.,
We are glad that you enjoyed the site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I called in and, William, was a fantastic person to speak with today. He seemed to go above and beyond with his courtesy and dedication in helping me resolve my issue. Great guy! Thanks!
Date of experience: July 1, 2016
Hi Rigo:
Thank you for you good review! We are glad to hear that William was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Easy to use, pick a format or formats, fill in the blanks, save, and print or email... thats what I did and got a call to continue in the interview process within 4 days of signing up...
Date of experience: October 4, 2014
Hi Glenn R.,
We are glad that you found the site helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
This site really helped me get my resume completed. It was fast and easy! They were really kind when I wanted to cancel. I would recommend this site to my friends who are on the job search.
Date of experience: June 11, 2016
Hi Linda:
Thank You for this fantastic review! It make us happy to know that you had a positive experience with our product and were able to create you resume. Once again, thank you for this positive feedback and recommending us to all your friends. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
They are terrible. It is an obvious scam. The resume builder is garbage and the $2 is just a lure to get you into a $40 per month bill for services you will never use. Complete garbage.
Date of experience: June 17, 2014
Hi Adam B.,
Thanks for providing me the email address you used to create the account.
I’m very sorry that you have had this experience with our service. Upon checking your account, 2 full refunds has already been issued, and for the remaining charge will be refunded today. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Best regards,
Anna
LiveCareer
My experience with Live Career was excellent. I was able to create a professional resume and apply for a job, which I did get the job. I will be starting next month. Thank you for being available.
Date of experience: June 24, 2014
Hi Roslyn C.,
Congratulations on your new job! We are glad to be of assistance. We wish you success in your new job!
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Bill:
Thank you for taking the time to review our services. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. Your feedback is very important to us, it changes the way we do things. If you need anything in the future, do not hesitate to contact us.
Best Regards,
LiveCareer