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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
They were able to log on to my account and correct any problems that I was having. All I had to do was push Refresh and it was done! The Resume Check is also a great feature.
Date of experience: June 20, 2016
The most easy and efficient resume helper I have ever come across. My resume now looks top notch and I will definitely be getting hired with the way it is worded now. Thank you so, so much!
Date of experience: April 24, 2020
You are very welcome, Christina it’s great to hear that you’re pleased with your resume, we hope it makes all the difference in helping you get the job you desire.
It was going great, but I didn't realize I would have to pay for the finished resume. It wasn't a huge deal, since it was only about $3. I spend more than that on coffee everyday. Thank you.
Date of experience: October 28, 2019
Hi Bob,
Please know that our site is free to use and we offer customers the option of continuing based on their satisfaction with the results! Nevertheless, we appreciate your feedback!
David listened to my concerns about my requested needs for using this job search site and indicated he would make the changes and updates I requested.
Date of experience: June 2, 2016
Hi Pamela:
We are so glad that David was able to help you out. It is very wonderful to have this feedback from our clients, Thank you. Please contact us if you need any further assistance anytime.
Best Regards,
LiveCareer
Please Do not waste your money on LiveCareer. To expensive for very little. Customer support is scripted with no human quality to it. Horrible horrible horrible.
Date of experience: August 14, 2015
Hi Nicole C.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
It was very easy to use and customer service was very helpful! But my only complaint was no forewarning on the $40 bill i received after using the site once.
Date of experience: January 31, 2015
Hi Erin W.,
We are happy that you found the site and customer service helpful. We wish you all the best!
Best regards,
Anna
LiveCareer
Livecareer is by far the best tool I have used in years for resume and cover letters. I have recommended it to friends and acquaintances and they also find useful.
Date of experience: November 20, 2022
Thank you for the glowing review and your valuable feedback! We're so happy that you meet your expectations with our builders!
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I was very satisfied with the service provided in creating a resume. Also Paul S. Via chat box was helpful and provided complete and quick satisfaction to a billing issue.
Date of experience: July 28, 2016
Hello Roberto,
Thank you for that awesome feedback and for let us know how satisfied with the service provided by Paul via Chat, those are terrific news. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
Lenny took me from irritated to satisfied within minutes, and I highly recommend him! He helped me get refunded where I needed to, and also offered added value as well.
Date of experience: July 6, 2018
Mary was very helpful and sweet while being professional. I am very pleases with the company and intend to return as a customer. I would also highly recommend your company!
Date of experience: August 16, 2016
Thank you for sharing your experience with Mary, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I don't find LiveCareer clear. There are updates that could be made that make navigating the site and making choices on the site much more informative.
Date of experience: February 24, 2022
Thank you, Danielle, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Filling out this form was a pleasant and easy experience. I save time and work with the guides. I only had to edit the spaces with my own data. Thanks
Date of experience: October 9, 2021
We're thrilled to hear that you enjoyed your experience with us, Lucy!
Their website makes it easy enough to use up until the payment. It would not let me continue past to the payment option and that is the only way to print your resume. It basically lets you put all the time in of making your resume perfect and then takes five hours to actually get your resume and be able to print it. So after and hour of trying to get help from the site they told me I would have to call their number to get my 2 dollar transaction through. Finally I get through to someone after being hung up on and then calling back. I give them all my bank info and tell them what plan I want, then the person says ooh sorry we are an international business and you have to call your bank and then call us back. I call my bank to approve the transaction and they say this company based out of san francisco is using banking in germany? So I approve and call the company back I'm connected through then some one hangs up on my call, I call again and a lady answers and half way through the call after I explain what happened she hangs up on me! So then I call back once more and a man puts me on hold for 10 minutes and I finally get my resume printed after this five hour process. So I guess if you have enough time it is a good tool to use but if you dont have time to waste I would say dont do it.
Date of experience: June 23, 2015
Hi Jo C.,
I’m very sorry that the lines were being disconnected, this may be due to some technical issues. Rest assured that this issue has been taken care of.
As an international company, LiveCareer processes payments from all over the globe through our e-commerce provider located in London UK. Some banks decline international transactions unless you contact them and let them know that you are OK with the transaction for LiveCareer.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Technical team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
FREE RESUME?! You can't get something for nothing! I went through the entire process of building a resume from scratch(including going to get my transcript) and then could not print it or save MY resume. When I decided $1.95 wasn't too much(making sure I cancelled account per directions) the transaction wouldn't go through. The following day I got a call from my credit union regarding FRAUD as the company is APPARENTLY based in the UK. I had to call the FRAUD dept. at my credit union to clear that transaction and verify recent activity. STEER CLEAR!
Date of experience: December 6, 2013
Hi Sheryl,
Thanks for your comments.
Our free account allows you to create resume and cover letter and make use of our templates, designs and text tuner samples, but the ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free account. At this time we offer free text (. Txt) download of your resume.
Sheryl, a call from your credit card company does not necessarily mean the vendor who is attempting to charge the card is fraudulent. Credit card companies are systematic in monitoring accounts and sometimes flag a transaction if it is out of the normal pattern of spending by the consumer. Yes, our payment processor is in the UK, but it was not a fraudulent one.
Sheryl, we make cancelling really easy as we give 4 ways to cancel a subscription if service is no longer be needed: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
Please contact us as soon as possible so that we may resolve this issue.
Best regards,
LiveCareer
Great site. Easy to use. Cancellation not intuitive on webpage -- had to do it through a live chat with customer service. Alaine, my agent, was very helpful.
Date of experience: June 14, 2014
Hi John M,
We apologize for the inconvenience. We are glad that Alaine was able to assist you. We wish you best of luck in your job search!
Best regards,
Anna
LiveCareer
Making a resume can be stressful, but this site made it easy and I was able to capture my skillset way easy with the prebuilt occupation description list based off your work title.
Date of experience: February 8, 2022
Thank you for sharing your feedback and rating us five stars!
Over the years I have used multiple sites such as LiveCareer for document or form needs with no issues. I have no complaints with the actual products they offer. They were adequate for my needs. However, I would use one of the many other sites for the simple reason I had no problem with stopping charges from those others. With Live Career I have been continually charged despite canceling multiple times through their website. Unfortunately I was not diligent in following up to make sure I had or kept proof of this, as like most people, I have limited time to waste concentrating on what I perceived as such a simple transaction. So my warning to would be users is if you do cancel online save every email you receive, take screen shots of conformation pages and be extremely diligent in verifying your account has truly been canceled. The only way I was able to finally get charges stopped was to call them direct and that was even a trying and frustrating endeavor and quite frankly annoying that it required such action.
Date of experience: August 28, 2015
Hi James D.,
I’m very sorry that you encountered cancellation issues online. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
PAID THE 2 DOLLARS FOR THE 14 DAYS. I PRINTED OFF MY RESUME AND NEVER THOUGHT TWICE ABOUT IT. GOT CHARGED $40 20 days later wtf. I HATE AUTOMATIC RENEWEL BS LIKE THIS. YOU REALLY THINK THAT SOMEONE LOOKING FOR A JOB HAS EXTRA MONEY TO THROW AROUND ON SOMETHING LIKE THIS.
Date of experience: August 24, 2015
Hi Joey W.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing. We sent a payment confirmation email stating the date and amount of the auto- renewal. The description of our subscription details are also listed on the sales page. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Working for the City of Las Vegas for 30+ years and never had a resume. Getting close to retiring and still very active, LiveCareer is just what I need to get my experience out to future employers.
Date of experience: October 9, 2021
Thank you for sharing your feedback and rating us five stars!
DON'T EVER USE THIS SITE! IT'S A SCAM! I bought the 14 day trail for three dollars, but I was lucky and caught onto the "monthly renewal" scam. So I called a week after purchasing my resume and cancelled it. Then I check my bank statement and see a 35 dollar charge! I called and couldn't get a hold of anyone. FINALLY, I was able to reach someone. I explained that I had already cancelled my account but I was still being charged. The lady was so rude and disrespectful. She said that her records don't show it as cancelled, so I MUST BE LYING! I demanded that she cancel my account and that I wanted a refund. She told me I wasn't going to get a refund and hung up on me. I finally canceled my account again through their live chat service but I am beyond furious with this. It's such a scam and I will be contacting authorities as well as my brother, who is an attorney. This company is not going to get away with this.
Date of experience: January 23, 2014
Dear Britney,
We are very sorry that you did not have the best customer service experience. We’ll make sure that this is addressed, as we continually strive to provide the best customer service experience for our subscribers.
Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
Joe was very helpful and agreeable. He listened to my reasoning in the billing cycle timing mistake and helped me. I will definitely use these services again and recommend the services to friends
Date of experience: September 12, 2016
Hi Zach:
Thank you for taking the time to review our services. We are thrilled to know that Joe was able to resolve everything for you and that you would recommend our services to others. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
So easy to use, and wonderful templates! It was a breeze to put together my resume even though it had been a very long time since I last put one together! Thank you!
Date of experience: December 7, 2021
Thank you for sharing your feedback and rating us five stars!
I cannot access Or print out the resume I spent over an hour putting together. No one else understands how to access it either. I want my money Back! And I wish I could get my time back too!
Date of experience: May 21, 2021
Thank you for reaching out with your feedback!
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
The service should be rated as 5 stars. The CSP was a great help in finding a solution for my problem. And he was successful! Great job... I am a very satisfied customer
Date of experience: June 8, 2016
Outstanding! We are very pleased to hear you had such a great experience with our services. We are committed on providing great customer service. Thanks for taking the time to tell us about your experience with our service.
Best Regards,
LiveCareer
They do not tell you until your template is complete that you must pay to print or download a word or PDF. All you get for free is a plain text document. Beware!
Date of experience: September 28, 2015
Hi Marcy L.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Courtney:
Thank you so much for this fantastic review! We are glad to hear that we were able to resolved your issue and had a pleasant experience with out product. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer