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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I liked that there were such a large selection of formats to choose from. It was easier to complete the resume with the list of hints and examples for each section, for me that was a huge plus.
Date of experience: August 9, 2014
Like every other person that has written a review for Live career, I was scammed. I signed up for the 14 day trial so I could print my "free" resume, which was actually $1.95. I did see the $9.99/week automatic payment, so after I printed out my resume, I cancelled immediately. There was no mention of receiving a confirmation email, so I figured everything was cancelled. Now, 7 months later, I realize I have been getting charged $36 a month. Yes, not catching that earlier is my fault, though I still don't understand how I didn't notice it.So, I called customer service this morning to dispute it. I read their terms of use policy, which basically says you can get a refund if you are not happy or something did not perform the way it was supposed to. Once mentioned to the operater she told me the same thing, so I told her obviously I was not happy with the product since I followed the directions(on their website) to cancel my subscription and still got charged. She refunded me for this month, but said she could not refund me for the past 6 months. I did not receive any kind of emails stating that I was still getting charged, or even that I was enrolled in the $36/month subscription. Never again will I use this site, and I will never recommend it to anyone. This is nothing but a scam.
Date of experience: February 9, 2014
Dear Devin,
Thanks for your comments.
We may not know how you have cancelled the service, but if you have cancelled it successfully you will be prompted that it was cancelled and a cancellation confirmation will be sent automatically to the email address you’ve used to create the account. Deleting an account is different from cancelling the service. We make cancellation really easy, we have it by phone, chat, via email and online through Account Settings. Our subscription and policies are clearly stated on our subscription sales page and email we sent upon purchase. When a customer is dissatisfied with our service and it is still within the 14 day period, we can make an exemption.
If you still have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best regards,
LiveCareer
Misleading and unable to preveiw resume before accepting but already had labored for over two hours. I felt very mislead. A good product would make it easy to figure out procedures for preveiw
Date of experience: September 28, 2021
Thank you, Virginia, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
The gentleman who assisted me was very professional and helped me in resetting my password quickly.
He also offered to stay on the line with me so I could reset my password
Date of experience: November 16, 2016
Hi Katherine, thank you for taking the time to review our services, we really appreciate it. It’s nice to know our Customer Care Expert was able to resolve everything for you. If you need anything else, just contact us, we’re here to help. Thanks!
Very easy to use and format resume correctly. Received copy of the resume instantly in my email inbox. Nice templates to choose from. The hints and tips are very useful as well..
Needed to update my resume quickly.
Date of experience: August 4, 2021
Thank you for sharing your feedback and rating us five stars!
Date of experience: August 3, 2021
I need to give a quick boost to my career and see the perspectives at being a web-designer. Guess I try this service in the ear future to help me with it...
Date of experience: April 10, 2017
Hi Eva,
Thank you for your feedback and for sharing your experience with us.
I called to discuss and get help on my first resume in 10 years. Joe was knowledgeable, patient and incredibly helpful and my resume looked terrific after the help he gave to me. Awesome Service!
Date of experience: October 5, 2016
Hi Christa:
Wow! Thank you for that amazing review, we greatly appreciate it. It is nice to know that our Joe was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
Not only was a able to create a very decent cover letter that was needed quickly to complete a submission. I still have a trial period to explore. Excellent customer service as well! Thanks (:
Date of experience: August 5, 2016
Hello Alaina W, We are excited that you were pleased with our service and with the finished product. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Not clear at this point whether I can go back and add more information into this resume. I wanted to save it so as not to lose all the work I had done so far.
Date of experience: May 4, 2021
Thank you for sharing your feedback and for giving us a great rating.
I have paid for this for 4 months not realizing that your terms and conditions after the 1.95
I want my charge for December gone and cancel the account and get rid of my card number. This is a scam
Date of experience: December 2, 2016
Hi Gail, thank you for taking the time to review our services. Certainly, that was not the experience we wanted you to have. We want to help you out and make things right for you. Please direct message us so we can assist you in a private/secure manner. Thank you.
A basic resume builder that can give you a good start to making a resume if you haven't for some time. The trial period worked for me and then I was able to use what I learned and cancel later.
Date of experience: August 26, 2016
Hi Dan:
Thank you for that great review. We are happy that we could be helpful to you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
This is a bait and switch site. You pay a few bucks up front when you need a resume template. In the fine print is an auto subscription for 40 bucks a month. This site needs to be shut down.
Date of experience: August 4, 2015
Hi Collin S.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I was under the impression I had paid for lifetime access in the past. I was surprised to see a fee due and paid it simply because it was easier to do so rather than start over with someone else.
I saw a positive review on Google somewhere.
Date of experience: May 3, 2023
Hello, Lisa. Thank you for taking the time to share your feedback with us.
We have multiple payment options for your convenience. We offer 14-day trial access to provide you with all of our features and benefits for $2.95. The same auto-renews to our monthly subscription of $24.95, which is billed every 28 days. When you subscribe to our platform, you'll be provided with a trial or annual subscription option, which is paid upfront. Once you select the best offer, you'll need to click next, and the payment page will provide you with acceptable payment methods.
We hope this information helps clear things up; that being said, you can always contact our designated Customer Service Team, which can help you with anything related to your account or our services.
Contact Us: https://www.livecareer.com/contact-us
LiveCareer is one of the businesses that try to scam you with hidden autopayment charges! I signed up for the $1.95 intoduction period,, and about 2 weeks later all of a sudden I noticed a $19.95 charge on my credit card WITH NO EMAIL NOTICE OR ANYTHING.
MAJOR SCAM! Hoping I can get them to reverse, but how many people don't even notice, especially with no email notice, that is unheard of! It is an International Charge also which is suspect.
Date of experience: June 5, 2016
Hi Jay:
We are so sorry you feel that way about our service. We are willing to assist you with your concern. We are committed on providing excellent customer service. Please send direct message us we can assist you in a secure manner.
Best Regards,
LiveCareer
Easy to navigate. Able to create a great looking resume with little difficulty. When I went to cancel the service, the process was easy and painless. Thanks you.
Date of experience: October 6, 2014
Hi Bradley D.,
We are glad that you found the service easy to use and cancel. We wish the best in your job search.
Best regards,
Anna
LiveCareer
This is a good program to help you create your first resume if you're just starting to look for a job. It's very easy to use and you get a lot of options to create your resume. I give it an 8/10
Date of experience: August 28, 2015
Hi Ben B.,
We are so happy that we were able to assist you, that you found the site and service helpful in your job search. We wish you all the best!
Best regards,
Anna
LiveCareer
Resume was easy to make using this site. When i was ready to cancel my subscription the online chat service responded quickly and made it easy to unsubscribe
Date of experience: June 18, 2014
Hi Deanna Z.,
We are happy that you found the service easy and fast. We are happy to be of assistance and wish you the best in your career search.
Best regards,
Anna
LiveCareer
I accidentally signed up for the wrong subscription and the agent who helped me was able to refund my money and take honest feedback and was super helpful.
Date of experience: June 15, 2016
Hi Jessica:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear that our representative was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best Regards,
LiveCareer
Ron really helped me out when I needed a refund for an accidental charge. He was very patient and listened to me present my problem. He then helped as best he could and I really appreciate it.
Date of experience: June 17, 2019
Thanks for the great feedback Lorraine! We're so glad to hear that Ron was able to assist you all the while leaving you with a great impression!
Live Career can help a person develop a cover letter fast and easy if never created one before. I would recommend Live Career to anyone that is looking for help in making a cover letter or resume.
Date of experience: August 24, 2014
Hi Lisa W.,
We’re so happy that you found the site fast and easy to use. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
It would be great if there was a way to save a copy of each resume and then tweak it each time depending on the job criteria. If there is I can't seem to figure it out.
Date of experience: September 15, 2020
Thank you, Deana, for sharing your feedback and for giving us a great rating.
Started my resume... asked me to create an account to save but after I created my account I had to start the resume all over. Was not told when I began that there would be a fee.
Date of experience: March 8, 2020
Thank you for sharing your opinion with us, Erika!
Our basic access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
First time making a resume, and this site made it so easy! The examples they suggested made my resume pop to my new employer! She said it was the best one she has seen in a while!
Date of experience: January 12, 2013
Olivia. First resume! We're excited for you, and happy that we were able to help. Congrats on the new job!
I was under the impression from the advertisement that the resume template was free. Then I spent a lot of time finishing it only to be charged before I can review the final product. I feel tricked!
Date of experience: September 28, 2020
We regret to see your rating, Angel.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I CREATED MY RESUME ON THIER WEBSITE FOR LESS THAN $2, THEY SAVED MY BILLING INFORMATION, AND AFTER A COUPLE OF WEEK, THEY CHARGED ME $24!
PLEASE NOTE THAT, I HAVEN'T SUBSCRIBE TO THEIR SERVICES, I JUST PURCHASED SERVICE FOR ONE TIME, THEY THEN ASKED ME TO PAY LESS THAN $2 SO THAT I CAN SEND OR DOWNLOAD MY RESUME.
MY BANK HAS CONTACTED TO WARN ME THAT THERE IS A SUSPICIOUS TRANSACTION REQUIRED FROM A COMPANY LOCATED IN PUERTO RICO AND TO SEEK FOR MY AUTHORIZATION. AND AFTER NOTICING THAT I HAD TO CHANGE MY CARD AND RIGHT AFTER THIS ACTION THE WEBSITE SENT ME A CANCELATION EMAIL!
THE CONCLUSION: TO NOT BE SCAMMED, AVOID USING LIVECAREE.
Tip for consumers:
THEY WILL HELP YOU BUILD A GOOD RESUME THO, BUT TO AVOID SCAMM, KEEP AWAY FROM USING LIVECAREER
Products used:
NONE
Date of experience: August 20, 2021
We're very sorry to see that you view us that way, Abdellateif, as we state everything up-front so our users can be aware of the types of services that we offer.
To clarify, once you select our 14-day trial plan, you’re automatically enrolled in our subscription service, which we let you know at this stage that you may cancel at any time. In addition, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge the card on file every four weeks at regular price of the subscription.
The auto-renewal information is listed in multiple areas like in our sales page where all of our plans are displayed, on our payment information page where you actually enter the card details and finally on your welcoming email which details your 14-day trial purchase as well as your new subscription.
We hope that all of this information helps clear things up and if you need help in the future, please do not hesitate to contact us directly using the link provided below, as we'll be very happy to assist you personally with anything related to the builder or your account.
Contact Us: https://www.livecareer.com/contact-us
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Mike M.,
We are so happy that you liked the site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer