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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
They charged me when they should not have and refused to return my money. This is a terrible business and its not even in San Francisco as they say. It's in Puerto Rico.
Date of experience: March 31, 2017
There should be a clearer link to modify or cancel subscription, that doesn't involve a phone call
Dollar amount should be clearer at outset to reflect the currency your client will be using
Date of experience: December 7, 2016
Hi Nancy, thank you for taking the time to review our services. However, that was not the experience we wanted you to have. We want to help you out and make things right for you. Please direct message us so we can assist you in a private/secure manner. Thank you.
Great, timely, courteous! The guy answering my questions did a great job.
The service is easy to use for the most part except a bit cumbersome to send by email.
Date of experience: March 11, 2017
Hi Mark,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how we were able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
It was one of the best resume services that I have ever used. It was really fast and had many different options and add-ons that I could use for skills.
Date of experience: June 6, 2016
Hi Justin M.
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience. Our service is designed to be easy to use without compromising quality of the end product. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
Victor in customer service is the best! Very painless process and got me fixed up in no time! I wasn't able to use the features as a premium member and he did magic in 2 min and got it!
Date of experience: May 20, 2016
Greetings Hisham R. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I loved the ease of the program. I found it a seamless experience and was able to easily add or adjust information and categories to personalize it. Very fast, too!
Date of experience: October 31, 2021
Thank you for sharing your satisfaction with us, Elizabeth!
They refused to provide me with a refund of $149.95, taking MONTHS and MONTHS of charges from me without telling me, even after they said it was FREE and only a "trial"! They are thieves and they lie to their customers. I warn you STAY AWAY!
Date of experience: September 11, 2012
Dear John,
Hi, I work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I generally enjoyed the use of your service. The problem was with formating. I cannot see if my resume will fit one page untill I actually download it. That's very frustrating!
Date of experience: May 18, 2023
We're sorry to hear this, Monika! Please call our customer service team at: https://www.livecareer.com/contact-us. We'll be happy to assist you and give you the best recommendations!
This was my first resume building experience and LiveCareer made it easy and simple! Got the job I wanted and have a great resume! Thanks! Also, the customer service chat line was great and fast!
Date of experience: July 6, 2014
Hi Kelli H.,
Congratulations on your new job! We are glad that you liked the site and service we provide. We wish you all the best!
Best regards,
Anna
LiveCareer
I had a great experience. Maria Teresa Torres was very knowledgeable and was able help me very quickly. I hope I am able to deal with her again if I ever have a future issue.
Date of experience: May 27, 2016
We are glad that you were able to receive the best experience while using our service Melissa. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
I suggest using another site, or simply asking a counselor or a family member to assist. Not only did I try once to delete my account (after I located my zip drive with my old resume), but deleting my account came with no success. I was then charged $39.00 for what I'm not sure. The first charge was under $2.00, and rightfully so when you consider a resume is my info created by me about me. If this company asked me about myself then created a resume based on my recorded info THAT would be worth this ridiculous amount. Three days after I finished the online resume I pressed a deactivate account button and I now see that it didn't work. I thought this to be a grand idea, and a way to categorize my work history while searching for my missing resume in a flash drive, but this now feels like a scam for the unemployed. I too tried to do a live chat and sent an email, but no response has been received on my end. One thing they do not point out is that when you try to deactivate your account there are missing sections that you'll need to fill in(age, grad date, gender). If you continue to press deactivate without doing so, it will not deactivate or tell you why. Not cool!
Tip for consumers:
I don't see a reason for such a site if once you're in you can't get out. I'm sure that I am not the first person that made a choice to delete the account due to not needing it. Now I've paid over 40.00 for something I've not used.
Date of experience: February 12, 2015
Hi Kevin E.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation.
Deactivation is different from cancellation. Cancellation stops auto-renewal, however deactivation means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. We’re very sorry for any confusion.
I have refunded the $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Thank you for the great experience on your site t create a perfect resume it landed me a great job and i just want to say thank you i really appreciate it.
Date of experience: July 8, 2014
Hi Latesha M.,
Congratulations on your new job! We are so happy that you had a good experience with our site. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
So easy to follow and use.
LOVE THIS PROGRAMME!
I will recommend to all my family/whanau.
MANY THANKS - What a life saver :): ):)
A huge congrats to the designers who cater for our needs and preferences on the visual aspects and the easy flow when typing in each section.
BLESSING to you all for your awesome service & technological expertist!
Date of experience: February 19, 2013
You're very welcome, we’re always here to help whenever you need us!
Was out of work the latter part of last year. Located your service on the internet and was able to compile a resume & a cover letter. Was able to secure a position. Enjoyed working with LiveCareer
Date of experience: March 16, 2015
Hi Luther W.,
Congratulations on your new job! We are so happy that you enjoyed our site. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Worst service ever, i have been writing to them endlessly and requesting to stop monthly payments and there is never any response. I will now have to take legal action against them
Date of experience: May 20, 2015
Hi Andrea M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
All experience is good but payment part is very unsatisfied. And customer care is available only on live chat Call on customer care is not done. But after all i am able to make my resume. Thanks!
Date of experience: June 20, 2020
Thank you, Bijender, for taking the time to let us know your feedback, we’re always happy to hear it!
We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
I thought it would be hard to navigate, and build my resume, but it is not. The site is user friendly, and very easy to access the information that I need for my resumes and cover letters.
Date of experience: February 1, 2021
Thank you for sharing your satisfaction with us!
It was an ok resume, but it IS NOT FREE. Once you complete it, you must pay a couple bucks for it. But in one month, they will charge you $40 for a membership fee, monthly. So go with someone else.
Tip for consumers:
It is not free
Date of experience: August 19, 2014
Hi Steve L.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you can provide me the email address that you used to create the account so I can work directly to resolve your issue. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Overall very good - and I like the ability to move information amongst formats. I would like there to be some ability to select bullet indicators at front of lines
Date of experience: May 6, 2020
Thank you for taking the time to let us know your feedback, Peter we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
My experience went very well. I was helped thoroughly by a representative each time I required assistance. I was also able to cancel my subscription very easily when needed.
Date of experience: July 14, 2014
Hi Melissa U.,
We are glad to be of assistance. We wish you best in your career search.
Best regards,
Anna
LiveCareer
The site was easy to use, I did not realize that there was additional subscription fee. But I got a new job and was satisfied. Cancellation was also easy.
Date of experience: September 1, 2014
Hi Lea D.,
Congratulations on your new job!
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. This is to ensure no interruption in your service. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
We are glad that you were satisfied with the service. We wish you success in your new career.
Best regards,
Anna
LiveCareer
I am trying to write a cover letter for a cooking position and it is not giving me any help with that having me run around and not giving me what i need it is good customer service though.
Date of experience: November 4, 2016
Hi Kendra, thank you for reaching out to us. We are happy that Sophia was able to help you out, that’s what we’re here for. If you need anything else, just contact us. Thanks!
I needed to update my resume very quickly. LiveCareer was very simple to use. The pre-made suggestions were fantastic and really gave my resume a facelift.
I googled resume builders and stumbled across LiveCareer.
Date of experience: March 9, 2020
We appreciate you taking a moment to share your overall satisfaction with our service and for rating us five-stars, Nicole.
I truly recommend this website! Not only does it help you build a resume and cover letter, it gives you tips and a process for interviews. It is awesome!
Date of experience: May 30, 2016
We are happy that you were able to enjoy all the benefits that we have to offer on our service to the full extent Isabel. We are very committed in providing the best customer service care. Feel free to contact us if you need assistance on any doubts you may have regarding your account.
Best Regards,
LiveCareer
Great website, very easy to use. I created a resume for my stepson that was professional and overall awesome! Customer Service was very accommodating and easy to communicate with.
Date of experience: November 23, 2014
Hi Melissa S.,
We are so glad that you had a good experience with our site and customer service. We wish you career success.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Lydia,
Thanks for taking the time to tell us about your recent experience with our Customer Service. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you can contact us at Social@LiveCareer.com. With your reply, we will appreciate if you can include the email address used to create your account with us and any other information that you may considered pertinent to resolve your issue.