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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Simple ways to create the resume. Lot of templates available with strong power words for the resume. Lot of options available to schedule the interviews and tips as well. Will recommend to everyone
Date of experience: June 6, 2016
I was highly impressed with the customer service team. They were extremely helpful with any questions/issues, and were extremely courteous and knowledgeable.
Date of experience: September 19, 2018
Hello, Brooke:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Loved the product, was easy to use, and I am cancelling my account because I am retiring. The customer rep who cancelled my account was pleasant, easy to talk with and very helpful!
Date of experience: August 26, 2016
Hi Connie:
Wow! Thank you so much for that awesome review! We are very pleased to know that our Customer Care Specialist was able to resolve everything for you. Have a wonderful retirement, we know you deserve it. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I complained because i had been charged for 2 months of using myperfectcv when I forgot to cancel a free month, and the Livecareer Service was very helpful and got me a refund.
Date of experience: June 9, 2016
Greetings Ben,
Outstanding! We’re so pleased to hear that we were able to solve your issue. Thank you for stopping by and sharing your customer experience with us, we rely on every feedback we get so we can continually improve our customers' experience. Once again, thank you for using our services.
Best Regards,
LiveCareer.
Did not like having to sign up and did not want to use google account. Should be options that allow use of desired email address not forced to use google.
Date of experience: January 3, 2022
Thank you for taking the time to bring this to our attention, Petrina, and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
PLEASE refund my account. All I did was click to VIEW my resume and was just charged AGAIN, AFTER I JUST CANCELLED. I would appreciate your help on this.
Thank you, Deborah Mangiamele
*******@gmail.com
Date of experience: May 7, 2020
We want our users to have the best possible experience with our services and we’d love to see if we can find a way to make that happen, Mangiamele be on the lookout for a private message from us shortly.
Tried to make my resume look like their templates but I couldn't so I decided to do the 14-day trial and use their templates to find a new job! Hope its works--- stay tuned!
Date of experience: June 8, 2021
Thank you for sharing your feedback and rating us five stars!
Not happy with the service. Its a little too expensive for nothing. The customer service really was not helpful. No happy with you're service or the product.
Date of experience: March 31, 2021
We’re very alarmed to know this, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
The resume service was very sophisticated and easy to use. Generated a great looking product quickly. The customer service was also great and responded to questions very quickly.
Date of experience: June 20, 2016
Hi Brian:
Thank you for this amazing review! We are thrilled to hear you had an excellent experience with our product and our customer service. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
The experience was easy and seamless. The resume builder was easy to use and produced an impressive resume. Once needed, cancelling the subscription was just as easy.
Date of experience: May 26, 2016
Greetings Amanda S.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
This was absolutely the best way to do a resume! I called to get a little extra help with an issue and it was soooo easy. I would recommend this to anyone Thank you for your service.
Date of experience: December 9, 2014
Hi Tammy A,
We are so happy that you had a good experience with our site and customer service. Thank you for recommending us. We wish you career success!
Best Regards,
Anna
LiveCareer
So I wanted to download my resume but the only options were $20 online and they said there was a 14 day money back guarantee. So I downloaded it, was a corrupt file, and they wouldn't give me my money back. SCAM! Telemarketer even tried to sell me some more stuff when I called to complain. DO NOT USE, MANY OTHER CHEAPER OPTIONS, AND BETTER! :)
Date of experience: January 5, 2017
Hi Danny, thank you for taking the time to reach out to us. We deeply apologize, that was not the experience we want you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
So easy to use give you lot of good ways to make your resume look better and sound better. It help me lot. An it land me a new job i recommed this web suite to everyone
Date of experience: May 28, 2015
Hi Dave T.,
Congratulations on your new job! We are glad that you found the site helpful. Thanks for recommending us to others. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
I had an issue with Myperfect Resume but the wonderful Zoey I do not know her last name made EVERYTHING right for me and worked with me to ensure that I was gaining the knowledge needed to operate site and worked with me throughout everything to make sure I was a satisfied customer and that is a sign that this company is here to hopefully find people jobs including myself as a newly graduated student. THANK YOU ZOEY! YOU WERE AMAZING
Date of experience: May 28, 2017
Hello Mohammad,
Thank you so much for sharing your excellent experience about the Customer Service provided by Zoey. We are committed on providing a great customer service,
Rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
I did not like that I could not or did not have the option to go back to choose a subscription. $23.95 every 4 weeks is a lot. I would have like to go back to choose a better option.
Date of experience: May 28, 2022
Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
Excellent templates when you are looking for a serious career. A must for a life change!
- Ahmad - Actor, Entertainer, Music Producer, Sound Engineer, Rapper
Date of experience: April 6, 2020
We love your details feedback about our products and services, Nancy.
I like the variety of templates and letters offered. It was easy to save and change my documents. Pretty self explanitory. It definitely took the stress out of resume writing.
Date of experience: April 18, 2022
Glad to hear this! Thank you for sharing your experience and rating us!
The experience was good, no complaints. It took a while to get things edited. I wasn't aware that I had to pay after spending a couple hours on the resume.
Date of experience: November 6, 2021
We're thrilled to hear that you enjoyed your experience with us, Megan.
I really liked this site. It makes life so much easier.
Shout out to Juan Morales who helped me a lot! Wonderful customer service.
Totally recommended
Date of experience: March 2, 2017
Hi Diana,
We are glad that you were pleased with how Juan was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Make purchasing this service little more affordable for a short periods with out extending it automatically. You know the job seekers are not that rich to spare big money. Right?
Date of experience: March 10, 2021
Thank you for sharing your feedback and rating us with five-stars!
Things are going well so far. I just now created my resume. Next comes reviewing a hard copy for any errors and have some other professionals view it.
Date of experience: May 16, 2022
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
This was great. I've never ever been good at creating cover letters and resumes. Its just what I need to jump start on finding the job career that I'm looking for.
Date of experience: August 11, 2021
Thank you for sharing your feedback and rating us five stars, Mikal!
Excellent website! Streamlined for customer ease of use, with easy to follow instructions. Very user friendly and well organized. Wonderful product! Thank you so much!
Date of experience: April 30, 2022
We're thrilled to hear that you enjoyed your experience with us!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
This website preys upon the goodwill of some of the most vulnerable in society -- the unemployed. It misleads and obscures in order to con money from people who devote time, sometimes a good amount of it, to crafting something using services that are artfully made out to be free. The site makes no forthright attempt to reveal that absolutely nothing useful about their site is free, when this information should be on their home page.
I got the 14 day trial, and luckily cancelled in time to avoid the $34.95 monthly auto-subscription that would have followed. I was on top of this because I sensed something rotten in the state of Denmark when, downloading the Word template forms of my resumes, I noticed that they came out more or less uneditable for the future, with font sizes mysteriously changed and non-character bullets that stymy attempts to alter what you've written. You literally need the service to even utilize the formatting in the future.
Please: avoid this site like the plague it is. I hope the people who own this operation never sleep again, forever haunted by visions of their victims. If they had any decency, they would simply reveal the auto-subscription and other monetary terms up front, on the home page of the site. They still might get good business, but I guess hoodwinking people is more profitable. To the owners: you are low, nasty, horrible excuses for human beings. Don't you have hearts? Don't you care? Don't you see what it is you're doing? Evil.
Date of experience: June 8, 2013
Dear DC,
Thank you for your comments. We appreciate negative and constructive feedback from our customers.
The free account is the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume, but if you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription.
We also take great care to inform our subscribers that the subscription is auto-renewing and you can cancel at any time. Underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings, but we’re glad that you were able to see that and cancelled your service on time.
DC, we take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people and we make every effort to let our subscribers know of this auto-renewing feature as it stated on our subscription sales page as well as on the email confirmation we sent upon purchase.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I extremely question the genuineness & character of this company and I don't want the same speech everybody else has gotten. We all know that in good companies, when something happens to tarnish the happy experience of getting the help through their business, they "right the ship." Now, I'm astonished by the number of negative reviews that, by word of mouth, will decrease your potential business at an astronomic level. Yet, you can't simply take necessary information out of the fine print and make it CLEAR which would quickly reduce the number of occurrences of this issue. Second, turn off the automatic charge if not CANCELED after the cheap 7days, which many think they are paying for. But those would mean you would definitely lose thousands of dollars. Why do that then right? I don't care what produce you sell, how good it is or how badly I need it. This is a deeper issue of deceitful-ness & greed. Do NOT use this service and support who they are at the core. There are other services that do just as well or better, may be a little more than the $4, but maybe it's a good business that isn't out to create a good product but set it up in a way that naturally creates extra steps for its customers and makes those important details not stick out. Do not use this service! I unknowingly invested over $150 in this company and overdrafted because of it. Twice, on my OLD account. Shortly after registering for this service, I created a new joint account with my wife. If i would have been more aware of what i was getting into with this product, all of this would have been caught sooner.
Date of experience: February 23, 2013
Dear Joshua,
I apologize for the misunderstanding. The $3.95 option you chose is good for 7 days and then it auto-renews. Underneath the subscription options in the same size font we state that the subscription will auto-renew on the 8th day. Once you cancel you will no longer be charged. Additionally, we state that on confirmation page, as well as in the email confirmation you received. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
Many of our customers continue to use our service for several months during their entire job search and make use of our resume posting service, which increases their chances of getting a job. A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast, that’s why we have a recurring billing feature, but you can cancel at any time if service is no longer needed.
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello Sushas P,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product.
Best Regards, LiveCareer