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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Louis answered my call. This guy had some serious awesome skills! The company must do a great job training their employees and expressing the impact their service makes to the clients that hire them. I've worked customer service before I know it's hard to have to overcome objections when a customer calls to cancel but Louis did it like it was a breeze and he put in a seriously strong effort to save my subscription. He did it in a way that wasn't overwhelming tho so I didnt feel any anxiety as he mentioned additional features the subscription had that I would be losing. I was 100% committed to canceling but he almost talked me into keeping the service because I really started to feel I wanted to keep the services that my account offered but overall my wife was sitting next to me and told me to cancel it so I did end up cancelling. If she wasn't next to me tho, I would have kept it for sure cause he was so smooth. Lol. He was polite, courteous, and extremely helpful! He has skills he could put to use in a sales environment that would do him very well but if he sticks with customer service then they are getting a heck a bargain by having him as an employee! Louis, go to commission based sales! U will kill it! Good luck bro.
Date of experience: February 21, 2017
Thought it was a free template. Didn't know I had to pay for it.
I did. Then downloaded it. Sent it to my prospective job and it was not formatted properly. Really disappointed. Won't use this agsin
Date of experience: January 13, 2015
Hi Mary M.,
I’m very sorry that you have had this experience with our service and if you encountered formatting issue. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. You can contact me directly to help you further with your issue. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I canceled my membership but it did not go through and I was charged. The man on the phone was very nice and helpful in order to make my experience better.
Date of experience: June 23, 2016
Hi Amanda:
Thank you for this great review! We are committed to offer the best customer service which is able to help resolved all our customer issues in a quickly manner and great attitude. It is very satisfactory to hear this positive feedback. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
DO NOT EVER USE THIS RESUME BUILDER SERVICE IT IS A TOTAL SCAM, I HAVE BEEN CHARGED 2 MONTHS AT 35.00 EACH MONTH I WENT TO THE WEBSITE AND REQUESTED THEM TO CANCEL THE AUTO WITHDRAWL FROM MY CHECKING ACCOUNT AND SHE COULDN'T SPEAK ENGLISH VERY WELL AND WAS A TOTAL SNOT. I WAS TOLD IF I DIDN'T RECEIVE AN EMAIL CONFIRMATION OF MY REQUEST IT DIDN'T GO THRU WELL I NEVER RECEIVED AN EMAIL CONFIRMATION THAT THEY WERE GOING TO TAKE MONEY FROM ME EACH MONTH EITHER. I WILL DISBUTE THIS LAST CHARGE WITH MY BANKING INST. NEVER EVER USE THIS COMPANY I AM GOING TO TELL EVERYONE I POSSIBLE CAN TO AVOID THE EXPERIENCE I HAD...
Date of experience: December 4, 2013
Dear Cynthia,
We hope you will contact us again and we will work with you to resolve your issue. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
Guys,, do not opt any serivces... they deduct money from debit card without your consent...
They are money eaters./
Date of experience: December 28, 2023
Hello,
We apologize for any confusion and inconvenience. It's important to note that our services offer free access to download a plain text version. However, certain premium features require a subscription. We would like to take this opportunity to clarify any doubts.
We do not provide a one-time payment option. Our 14-day trial automatically renews to our monthly access until you decide it meets your expectations and choose to cancel your subscription. To avoid any misunderstandings, this information is provided before, during, and after the subscription purchase. We also include this information in the welcome email sent during the purchase.
We have provided you with a refund. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I actually had one of the best experiences regarding a refund for a subscription I wasn't aware I was going to pay at the end of the month. I really appreciated them working and helping me
Date of experience: May 26, 2016
Thank you for the feedback Kayla J.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
Very easy to use and I really like the layout of many of the templates. They are easily customizable and offer very good tips and ideas along the way showing real life examples on the side.
Date of experience: May 14, 2020
Thank you for sharing your feedback, Chris we’re excited to hear you feel that way about our resume builder.
After suffering a stroke 2 years ago, it is difficult for me, at times, to come up with right wording. LiveCareer Resume creating helped me to create a new resume to hopefully persue a new career.
Date of experience: January 26, 2020
We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience, Brenda!
I didn't like that it wasn't clear that I would be charged $24.95 after the first two weeks. I do like that it's easy to cancel your subscription, and I made a change to my account.
Date of experience: November 25, 2020
Thank you, Mary, for your feedback, to clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It was told that this was free. No subscription was intended. Now I have to manage and pay for a subscription that I cannot afford. The program itself has been easy to maneuver.
Date of experience: January 6, 2021
To clarify, Connie, we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Experts from CVNow take their time to listen to the customer needs, while providing timely feedback and efficient design of the CV. Very happy with their services.
Date of experience: December 22, 2016
Hi Ala, thank you for that awesome review! We are happy to know that our Customer Care Expert was able to help you out and it’s pretty nice to hear that type of feedback. If you need anything else, just contact us, we’re here for you. Thanks!
Disappointed & Frustrated. Altough I was happy with the cv I was able to create, I was firstly frustrated that you put all the hard work in making the cv and then at the last minute it tells you that you cant actually use this cv unless you pay a charge. I payed the charge to be able to access my cv but now that I no longer need to use the website all I want to do is cancel my subscription but have had no help in doing this so far. I have tried to contact someone several times to get help to cancel my subscription but have had no success or help so far. I have also tried to cancel my subscription on the website as there is a section that says "cancel subscription", however the many times that I have tried to click this & cancel my subscription, it doesn't actually give you the option or allow you to cancel. I believe this website is nothing but a scam and I will continue to believe so until proven wrong. I am very disappointed & frustrated and am still waiting to get help to cancel my subscription.
Date of experience: March 17, 2017
Hi Mary Jayne,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
It was easy and fast. The only thing that I didn't like about it is on the Education section. It wouldn't allow me to delete it nor did it give the option to choose certificate.
Date of experience: September 16, 2020
We’re always open to suggestions on ways we can improve, Kathy, and thank you for providing us with your feedback.
Easy to use to create amazing resume.
No I will not provide at least 50 characters to describe my experience. Thank you. I think you shouldn't require someone to leave a long description. Thank you.
I needed help with my resume.
Date of experience: August 28, 2021
Thank you for sharing your feedback and rating us five stars!
Date of experience: August 27, 2021
ITS NOT FREE! It will let you build your whole resume and BOOM now you need to pay for it. So lame. It also won't let you copy and paste. Save your time people!
Date of experience: August 16, 2014
Hi Hannah P.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I too fell for the $2.95 resume, seemed like a good deal. It was not made clear that an auto renewal would be applied after 14 days and I actually cancelled my subscription immediately after generating resume. Just downloaded a few months worth of CC statements and kept seeing the repeated charge from Live Career. I contacted them and they said they would only chargeback pro-rated amount of current month, they had billed me for 8 months without a single invoice telling me of the charges. No email, not hard copy, nada! Disgusting, underhanded scam tactics by a completely unscrupulous company. AVOID THIS OUTFIT LIKE EBOLA! I will be filing a chargeback for all but the initial charge of $2.95 through my credit card company and I will be reporting to the BBB.
To Anne B., who is replying to all of the negative reviews...
How do you sleep at night knowing your job is to defend an indefensible company who exists by ripping off unemployed people using dirty underhanded tactics and a wall of indifference?
Date of experience: September 6, 2015
Hi Paul M.,
I’m very sorry that you have had this experience with our service. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund was given as a courtesy credit.
We also explain that the subscription is auto-renewing. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I used this site to create a resume for my husband who was just laid off. The template were easy to use and I actually got a very nice resume for him without me having to draft from scratch. I needed a resume right away for an online job application. THIS part was fantastic!
Then comes the billing. Now, to those of you who are screaming about the monthly charge, that's your own damn fault. I check my bank accounts daily, DAILY, to make sure no one has gotten hold of my bank info. It's just the smart thing to do. They charged the $1.95 on the day that I used their service. I went in and cancelled the subscription right after I downloaded the resume. HOWEVER, the NEXT DAY, there were two additional charges, one for one cent, one for two cents. If you keep track of your bank accounts and banking practices, you will KNOW that those little charges are used to test that your account is a valid account. Since they had already charged the day before for what I used, there was NO REASON to test my card later, UNLESS they were planning to charge me for the subscription that I had cancelled. I immediately cancelled my debit card and got a new one. Moral of the story... KEEP TRACK OF YOUR BANK ACCOUNTS, and you won't have your accounts drained! They only got me for 3 cents because I caught it early!
Date of experience: November 20, 2015
We appreciate you sharing your experience with us, Tracey. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
The live webinars were very helpful and the resume and cover letter builders were very easy to use. I got many compliments on how good my resume looked!
Date of experience: January 9, 2015
Hi Allison C.,
We are so happy that you had a good experience with our site and customer service. We wish you career success!
Best regards,
Anna
LiveCareer
Great service, I spacially like the sentence by sentence cover letter writing suggestions. I would suggest that cover letter writing be continuously improved with fresh phrases and language.
Date of experience: October 25, 2021
Thank you, Hamza, for sharing your feedback and for giving us a great rating.
Excellant/performed as promised; easy to use site; would encourage others to try it, especially as they made it easy to cancel, and did not "pressure" to keep service. Will re-use if need to!
Date of experience: January 14, 2015
Hi Damien J.,
We are so glad that you enjoyed our site and service. Thanks for recommending us to others. We wish you career success.
Best regards,
Anna
LiveCareer
I searched for a FREE resume builder. This site was advertised as a FREE resume builder, but to access your resume, you have to pay. It is very disappointing and false advertising.
Date of experience: February 7, 2022
Hello, Nannon! We do offer free templates at this section of our site by downloading the document in the title that says free. Click the link below and navigate our site and you can find it. Let us know is this helpful by private message. https://www.livecareer.com/resume/templates.
It was good experience. Easy to use and customer service with live chat was great. The only problem i had was calling customer service and it just repeated the menue no matter what i entered
Date of experience: July 4, 2016
One, if you try to cancel, it might not work. Because when I thought I had cancelled my subsciption I must have been for something else because I was not notified of this monthy payment, the 14 day blah blah is not clear enough. I was only refunded 9.50 because they charge by the week of 9.50 each week. This site is not worth 40 bucks a month, the customer service is rude, while typing a long message to the worker, they thought I was satisfied because I did not answer within a minute or two of their message. I now have 40 dollars in my bank account and a poor college student thanks to them. I don't have the type of money to send on sites that give lousy service. Also when checking with the subscription payment process there was no notice of 14 days notice or anything else. I was first lead to believe to only pay 2 dollars and there is a big label saying money back guarantee. Well I got 1/8th of my money back and that wont help me pay any bills or for groceries.
Thanks for the "wonderful" service Livecareer.
I hope nobody else falls for this scam.
Tip for consumers:
Do not use this site at all.
Date of experience: April 24, 2015
Hi Leila H.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We offer a 14 day money back guarantee on our subscriptions. Since you’ve had your subscription for more than 14 days, what the agent did is pro-rate the time remaining on the subscription and refund you the balance. The prorated refund that we processed was a courtesy credit.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
Please contact me again if you have further issues.
Best regards,
Anna
LiveCareer
Thanks Ener for you fantastic help and patient through advice. Great service! I was really struggling and was expecting a robot but luckily for me I got Ener. Thanks! Alison
Date of experience: February 26, 2017
Hi Alison,
We are glad that you were pleased with how Ener was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I am very happy with the resume I was able to print from the website. I had two questions and the sales representatives were very helpful. Would reccomend this website
Date of experience: June 21, 2016
Hi Christine:
Thank you so much for this wonderful review! We are thrilled to hear about you pleasant experience with our product and that you were able to create your resume. Please feel free to contact us if you have any questions or concerns in the future.
Best regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Tony!
Thank you so much for sharing your excellent experience about the Customer Service provided by Louis. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.