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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I've always struggled with CVs to the extent that I might settle for losing a chance to apply for a job just to avoid the cv hassle but live career really made it easy for me
Date of experience: May 2, 2021
Wish I had visited Sitejabber before I gave out my debit card information. I needed a last minute resume for a class assignment so I googled 'resume templates' and found livecarer. It looked legit so I spent a good 30 minutes putting in my information. NOWHERE does it say that you will have to pay to use the template! Then they make you create an account, and after you've done that they say that you have to pay $4.95 for a seven day trial, but somewhere in the terms and conditions there is a provision that if you don't cancel they will start to charge you $34.95 a month! Who in the h#$% changes jobs so much they need a website to hang onto their resume for frequent updating?! This is definitely a scam model. I called two days after they charged me the $34.95 to find out what was happening, told them to cancel my account and give me a refund, but they wouldn't give me the full amount and said that the refund amount was prorated because of the two days I had. I told them I would write an honestly negative review if I didn't get ALL of my money back and they hung up on me. We'll see if I actually get a partial refund. Either way, this was an awful experience. STAY AWAY!
Date of experience: February 11, 2012
Dear Mike B,
I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
We would love to offer a completely free service, but in order to maintain the quality, content, and all additional features we offer our customers we do require a contribution of $4.95. As stated with the subscription options, you can cancel anytime by phone, email, or live chat. As long as you cancel within the trail period you will no longer be charged.
Best regards,
LiveCareer
THERE IS NO WAY THIS SERVICE COULD WARRANT AN HONEST POSITIVE REVIEW. SEEMSCA LITTLE FISHY TO ME. WHY WOULD SONEONE BOTHER TO WRITE A REVIEW AFTER BEING CHARGED AN ASTRONOMICAL AMOUNT OF MONEY WITHOUT BEING TOLD FOR A VERY BASIC SERVICE THAT REALLY SHOULD BE FREE. AND SEEMS STRANGE THAT EVERY POSITIVE REVIEW BASICALLY SAYS THE SAME THING. THE VERY SAD THING IS THEY ARE PROBABLY MAKING LOTS OF MONEY BY DEC IRVING PEOPLE. HOW DO SOME PEOPLE SLEEP AT NIGHT. AND THE THING I REALLY HATE IS A LOT OF THE PEOPLE THEY ARE SCAMMING ARE PROBABLY REALLY DOING IT TOUGH AND ARE ATTRACTED TO THE SITE BECAUSE IT DOES SAY FREE RESUME BUILDER. IF I WAS GOING TO PAY $40 A MONTH FOR USING A RESUME SUBSCRIPTION I WOULD WANT IT TO DO A LOT MORE THAN THIS CHEAP SHABBY SERVICE.
Date of experience: March 19, 2015
Hi Emma S.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please email me at anna.b@livecareer-support.com if you have any further issues.
Best regards,
Anna
LiveCareer
So far, I built a resume and the experience was great. I wasn't sure how to go about building a modern style resume and the program helped me understand. So far, so good!
Date of experience: May 13, 2021
Thanks, Stephen, for sharing your experience thus far!
Joe was awesome and very dedicated to what he was doing he was really nice andmakes me feel good very professional he try hes very best in order to help me and i am grateful to him
Date of experience: August 29, 2016
Hello Jaime,
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I needed to cancel my subscription because I couldn't afford it any longer. George made it SO affordable, I couldn't pass up his offer. Thanks George.
Date of experience: April 6, 2016
Greetings Kymm,
Thanks for the feedback, it's important to us. We value all our customers. We are committed to provide excellent customer service.
Regards,
LiveCareer.
I feel I was over charged for this service. The slap in the face was an international charge you placed on my account. This is why I canceled my account. Thank you
Date of experience: August 14, 2014
Hi Ronald V.,
I’m very sorry that you have had this experience with our service. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee. These fees are charged by your bank and not LiveCareer.
We understand where you are coming from and we appreciate your feedback. We are very committed to providing great service and customer satisfaction. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
LiveCareer made making a professional sounding and looking resume so easy I couldn't believe it! I got the job I've always dreamed of! THANKS LiveCareer!
Date of experience: June 30, 2014
Hi Debra K.,
Congratulations on your new job! We are happy for you. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Templates limited and not editable. Not clear how to protect personal info. Didnt know i needed to pay before I could see whether I like it in Word. Docx form
Date of experience: March 19, 2022
Our apologies for the misunderstanding and thank you for your review.
Excellent website that really helped me put my thoughts into exceptional words! A must have for anyone contemplating creating or re-vamping their resume! Easy to use and very user friendly.
Date of experience: October 17, 2019
Isabel,
Thank you for leaving such a thoughtful review! We're thrilled to hear that you enjoyed using our website and thank you for sharing!
Suckesr you in with a nice enough UI, decent experience overall. Extremely buggy resume editing leads to a lot of frustration, but overall it would be very worthwhile as there's a lot of features... except they're GREEDY.
I would be highly inclined to pay for their services if I, a little down the road, wanted to expand on my resume in detail, as I'm sure this would make it easy to alter the layout and feel tailored to individual opportunities. But even just using basic features they want you to pay for the right to print or download. You're going to MAKE me subscribe just to download the file I created on my own, before I can even be sure I'm satisfied with the outcome? Ridiculous. There is absolutely ZERO effective way to use the end product without paying them money, something they would NEVER let you in on before you start. Why you will not allow me even basic use of the end product before I get scammed like others with a sneaky monthly charge
Thanks for wasting my time on a buggy, and in the end, useless product.
Date of experience: March 27, 2013
Dear Bronson,
We apologize for the inconvenience if you have experienced editing issues and misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. However, we do offer the ability to download a FREE Plain Text format.
We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I have issues with website and resume can you call me my number is *******707
Justin ray I think that this can be better I used different website and are more easy to use that this one
Date of experience: April 6, 2017
Hi Justin,
We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you to get the professional resume you like. If you have any questions or concerns, give us a call at 1-800-652-8430, representatives are available: Monday to Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST Please do not hesitate to discuss your problem with us.
This site was such a great help in making my resume. I really didn't know where or how to start writing one but this site had so many great examples that I could just insert directly into my resume to help me figure out what I wanted to say for each section. The price is totally worth it too! Less than $5 and I was able to make a professional resume that really highlighted my skills. I just canceled within the 7 days so I didn't get any additional charges.
FYI on how to cancel your subscription: Just go to your account settings in the top right corner where it says My Account then My Settings... then click on subscription then there is a link to cancel that takes you to a page where you just click a button to cancel. Done! I got an email confirmation right after I did it and I never got charged again.
I've signed up for quite a few "subscription" type things, they are usually legit you just have to remember to CANCEL or it will renew. Like the Amazon Prime trial, or freecreditscore.com - just cancel and they won't charge you again. It's pretty funny how these types of subscription deals have been around for so long and people STILL don't know how they work? It's the 21st century people, get with the program!
Date of experience: January 15, 2013
Thank you for sharing your feedback! We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
I used the "trial" version for 4.95, next thing I knew they charged my credit card $34.95, I called & sopke with a rep named Nichole who stated that automatically I was charged the $34.95, unless I tell them not to continue, when speaking with he, she advised me via online chat that she would cancel the account (I Had aready done this, & asked if she coulndnt see that?) after several HELLOS? She finally gave me a cancellation number but never answered my question, I told her if I am charged another month I WILL REPORT THIS ONE AS FRAUD! BEWARE###############################################
Date of experience: December 2, 2011
Dear Irma G.,
I work at LiveCareer. It sounds like you didn't have the best customer service experience. Thank you for the feedback, we will make sure our agents are fully trained to respond back more quickly.
Since you have received your cancellation confirmation number this does ensure you will not be charged again.
Best regards,
LiveCareer
Quick and user friendly, uses words detailed to teh profession your appling for. Very usefull for people that have not had to do a resume and job search in a Very long time.
Date of experience: December 12, 2021
We appreciate you taking a moment to share your satisfaction with us, Leigh.
THEY HAVE FRAUDENTLY CHARGED ME OVER $200 I HAVE SENT THEM THE FOLLOWING EMAIL AND THEY WILL NOT REPLY WORST AND FRAIDELENT COMPANY IN THE WORLD!
I HAVE BEEN WRONGFULLY CHARGED FOR THE PAST EIGHT MONTHS FORTY DOLLARS A MONTH WHEN I CANCELLED MY ACCOUNT MONTHS AGO. I CAN NOT BELIEVE HOW CHEATING AND UNETHICAL YOUR COMPANY IS AND I DEMAND YOU DEACTIVATE MY ACCOUNT UNDER **************@gmail.com DELETE ALL MY CREDIT CARD INFO AND REFUND ME $320 DOLLARS I WAS WRONGFULLY CHARGED. EMAIL ME BACK ACKNOWLEDGEMENT AND PROOF OF DEACTIVATION WITHIN 24 HOURS AND IN THE MEANTIME I WILL PUBLICLY BASH AND WRITE REVIEWS ON HOW TERRIBLE AND DISGUSTING UNHELPFUL COMPANY YOU ARE.
Date of experience: March 15, 2016
We're very sorry if you were unable to get in touch with our customer service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page in bullet points, as well as on the payment and confirmation pages in a paragraph. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
If the cancellation is process within the 14 days access the auto renewal will be canceled and the charge for the monthly fee will never be processed. Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records and no further debits will be taken.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com We will send you a private message to follow up your concern directly.
Best regards,
Live Career
This site is INCREDIBLY helpful with designing, formatting and editing a resume! If I ever need to do another one, this is the site I'll be using! Highly recommend it!
Date of experience: June 20, 2014
Hi Ant K.,
We are glad to be of help. Thanks for your recommendation and considering our service for future use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
GREAT WEBSITE. I haven't written a resume in 24 years. With the step by step instructions and advise, I was able to successfully apply for a Manager in training position. I start tomorrow.
Date of experience: August 24, 2014
Hi Cheryl B.,
Congratulations on your new job! We always love to hear our customer’s success stories. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
DONT TRUST THIS WEBSITE, YOU WILL GET SCAMMED!
I had to write a CV for a job so i used this website to make it, i paid £1.95 just to download my CV onto my USB stick. Recently i checked my bank i had £60 and i took £25 out. I went to take out another £10 for college but it said i only had £9.97, so i rang my mum and explained the situation and she rang the bank and they said that this company has been taking my money! They willl keep doing this so i had to take all the money out of my account and then block my account and apply for a new one!
PLEASE DONT USE THIS WEBSITE, YOU WILL GET SCAMMED!
Date of experience: October 16, 2013
Dear Chanel,
Thank you for your comment,
We take great care in letting our customer know what they are subscribing to. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We hope you will contact us and we will work with you to resolve your issue. Our Free Phone number is (44) 800-756-3741we are available Monday-Sunday 9am - 9pm GMT. Or if you prefer, you can email us at: customerservice@livecareer.uk.co
Best Regards,
LiveCareer
I thought I was getting a FREE sample/look at a cover letter and was "roped into" buying it and then not being able to change/copy it. I honestly didn't need this - but - I did land a terrific job!
Date of experience: October 3, 2014
Hi Jenny G.,
Congratulations on your new job! We wish you more success in your new career.
With regard to our free account, I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction. Your feedback will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Help to build my resume easily. A lot of formate and look professional. The best part is the cancelation was very easy, got to talked to the representative right away and cancel within a minute.
Date of experience: August 6, 2014
Hi Wei T.,
We are happy that you found the service easy to use and cancel. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I had to pay twice. First I had paid INR 125 on 24th Feb-2021 and today again I have paid $. 0.95. Moreover downloaded the resume in PDF the format is changed and I am struggling to set it right...
Date of experience: March 1, 2021
We’re sorry to hear that you went through this, Pravin but we would love to ensure that the situation has been resolved.
Please contact us directly at social@livecareer.com make sure to include your account details, so that we can further look into the matter.
I utilized the service for a new resume template. The charge to print was $5. I paid this at that time. They signed me up for a monthly service at $39.80 which I didn't agree to. When I received back to back charges for an August and September fee I contacted them in writing and called. I couldn't speak to a live person just automated tellers. I emailed them and told them to refund my money. They didn't! I received a response from them in email from a rep named Ainess with a ref# which proved to be a joke as they never followed up. I called my bank and they opened a fraud ticket and reimbursed my account but never received a response from LiveCareer. It's October 2nd and guess what happened on Oct 1st, yes, another charge of $39.80 from LiveCareer after I emphatically told them to stop. I emailed them again and no response. I called my bank and they opened another fraud ticket. So, my attorney gets notified today along with the Ohio Attorney General office. Stay away from this site. They have informative info but they're like the "mob", once you are in you can never get out!
Tip for consumers:
Stay away if you value your bank funds.
Date of experience: October 2, 2014
Hi Mike Plaugher,
Thanks for providing me the last 4 digits of the card you used. Upon checking, there’s an account associated with the email address@gmail.com. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I have cancelled and refunded 3 charges of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
The lady that helped me Esmeralda Rodrigez was absolutely brilliant, I had worked all night on a CV, my laptop died, when I logged in it was lost, i could not find it anywhere, i had not saved it, I needed it for a job interview I just had, it looks like i got the job but they needed my CV and at waiting, without it id loose this job and Esmeralda got it back in seconds, she got it all back for me, she was so helpful and top customer service, she really did a great thing for me as it was so important to me and I am not even a member yet but will be paying after the service I got from this lady, just fantastic, she deserves a reward
Date of experience: July 14, 2017
Hi Loiuse,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Esmeralda. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
1. I was told I would be contacted prior to review; their system formatted my resume awfully, added skills I never even had on my resume, into 3 skill sections. So the review came back horribly as redundant skillsets.
2. I was told I would be contacted after review, to discuss and make changes after the review by the specific person who reviewed it, with their contact info. When I contacted to discuss my review to the GENERIC email provided with the review, I was told there would be no response as the review is complete.
3. While I appreciate some of the feedback that was given, it was on a resume I was revising all day that day, so done on an incomplete resume. Really? You couldn't just contact me?
The free portion of the site is useful... so upload, revise, download, cancel subscription. The 'free' built-in review is just as useful as the one I paid for for an additional $19.95 (on sale from that $39.80 rate I have seen). Do so in a timely manner, and that first charge is all you will see.
I just really dislike the 'false' info I was given. No personal contact was ever made, it was only ever a generic email for the inbox and a name. I got better input from people outside of this organization.
Of... the review they gave? They need to use better formatting, or spell check. Kind of hard to read.
Tip for consumers:
Worth it, if you upload, revise, do it quickly, use their built in and go cancel - for that FIRST charge. I wouldn't know about ongoing services. The misleading angered me so much I cancelled.
Date of experience: June 24, 2015
Hi Kari B.,
I’m very sorry that you have had this experience with our service. Our Resume Review service does not offer consultation prior to review. A resume expert can review your unfinished resume and provide examples and tips for how to make it ready for a hiring manager’s eyes. Or, you can finish your resume first and have the resume expert review it then. Once their done, you'll be able to see your Review in the Resumes tab when you're logged into LiveCareer. You can view it online or download it as a PDF. When it's ready, you'll receive an email.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you for sharing your feedback and rating us five stars!