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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Very pleased with service and customer service.the chat live team have been over helpful. I recommend this site. I would give 20 out of ten
Date of experience: May 26, 2016
The ridiculous pricing is a scam, I started a free trial that was supposed to renew at $2 and instead have been paying $23 every month!
Date of experience: April 20, 2021
Thank you for sharing your feedback and rating us five stars!
Customer service was very good buy it took way too long to accomplish simple request, which for some reason I could not accomplish on my own at home.
Date of experience: August 28, 2016
Hi Joseph:
Thank you for taking the time to review our services. We are happy to now that you rate our customer service as very good, however, we apologize for any misunderstanding you may have had. These types of reviews changes the way we do things for you, we greatly appreciate them. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
This format was so easy to use and saved a lot of time with the well worded inserts for descriptions of work ethic, etc.
Date of experience: March 10, 2022
Thank you for sharing your feedback and rating us five stars!
My wife agreed to pay $3 for a resume, but did nor read the fine print. We were hit with a $35 recurring fee. This sucks.
Date of experience: November 24, 2013
Dear Kenneth,
Thanks for your comments.
Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option, in bullet form as well as in the confirmation email we sent upon purchase. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings. If a request for cancellation is made there will be no charges that will be incurred.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
An easy to use program with nice layout options.
Obviously not free but the trial one is a buck so not expensive at all.
Date of experience: September 1, 2016
Hi Ciera:
Thank you for that great feedback. It is nice to know that you liked our program and layouts. If you need anything in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I entered a full page of continued education and it did not save or populate to my resume. How can I recapture this information?
Date of experience: January 30, 2022
Our apologies for the negative experience, and thank you for bringing this to our attention; Bonita, we would love to speak with you so we can understand what happened as we take our user’s feedback very seriously; know that we hear you and we’re here for you, so when you have a chance, please get in touch with our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Nice builder but picked a free resume template, got trapped into paying money and had to do it because I HAVE VERY LITTLE TIME TO WASTE. Should've been up front costs.
Date of experience: June 5, 2023
Thank you for sharing your feedback with us, and our apologies for any confusion however, in fact we state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up, we do not process any refunds.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
I'll have more to say if I get an interview, but the overall process and key words were spot on and extremely user friendly
Date of experience: April 17, 2022
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
It was shown 0.95 dollar before paying and it after payment without our conscience you guys have charged 2.95 dollars which is not at all fair.
Date of experience: January 6, 2021
Thank you for letting us know about this, Dave, and our apologies for the negative experience, we take our users' feedback very seriously, please know that we hear you and we’re here to help, look for a private message shortly.
Easy to use and a professional looking resume upon completion. Thank you for such ease in creating what could be a difficult task.
Date of experience: November 13, 2016
Hi Laura, thank you for reaching out to us. It is very nice to know you had a hassle free experience. If you need anything else, just contact us, we’re here to help. Thanks!
User friendly templates with great suggestions for input information. Customer service was among the best I have dealt with in many a year.
Date of experience: June 18, 2014
Hi Elizabeth R.,
We are so happy that you had a good experience with our site and service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Great experience and very easy to use. It did not take long and my resume was complete in no time! Thanks Live Career!
Date of experience: September 9, 2021
Thank you for sharing your feedback and rating us five stars!
Cover letter mainly. I also tried some of their career tests, which were fine. However, I think the monthly cost is too steep.
Date of experience: June 29, 2014
Hi Trevor D,
We appreciate your feedback and are very sorry that you have had this experience with our service. We’ll forward this to our Marketing team. We wish you the best in your job search!
Best regards,
Anna
LiveCareer
I spoke with Edgar Rangel one of their customer assistant and her service was superb. Well done Edgar; you just made my day.
Date of experience: June 14, 2016
Hi Anne:
We are glad to hear this! Thank you for this wonderful review. We are committed to offer an excellent customer service and it make us happy to hear that Edgar was able to resolved your issue with efficiency and professionalism. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Your website was very informative, it helped to create a resume and cover sheet
For my future employment. Thank you very much. *****
Date of experience: September 25, 2014
Hi Vicente P.,
We are so happy that you found the site helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
It was really good working with LiveCareer. They listen to our issues patiently and try to resolve them which gives us complete satisfaction.
Date of experience: November 27, 2018
Hello, Sahithi:
Thanks for sharing your experience! We're committed to providing excellent service and it’s amazing to hear we delivered our promise to you. If you need further help, let us know!
I had a great experience building my resume. I was overcharged but someone from the customer service took care very professionally. Thanks!
Date of experience: August 9, 2016
Hello Muji,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service assistance, our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards, LiveCareer
I loved the assistance in building my resume, but it would have been nice to know you had to pay upfront. Thanks.
Date of experience: February 26, 2020
We’ve taken note of your feedback and it’s much appreciated, Leann. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
Thank you so much for this service! It has been the most helpful of every other site I looked for help on.
Date of experience: July 3, 2021
Thank you for sharing your feedback and rating us five stars!
I needed to jam out a resume' in an afternoon, and this made it so easy. Had to use live chat for help once and the guy was great. Highly recommend.
Date of experience: October 3, 2016
Hi Liz:
Thank you for that great review! It is nice to know that our Customer Care Expert was able to resolve everything for you. We greatly appreciate you recommending us to others. If you need anything else, please contact us.
Best Regards,
LiveCareer
Great template. Didn't realize that there was a fee, but after all the time completing it, I decided to pay the $2.95
Date of experience: December 9, 2021
Thank you for sharing your feedback and rating us five stars!
I'd like more options to change the background colour of my resume! Otherwise, it was great! The suggestions save so much time.
Date of experience: May 2, 2021
Thank you for sharing your feedback and for giving us a great rating.
Great so far. It would be even better if the resume builder automatically pulled in information about the job titles and agencies.
Date of experience: April 4, 2022
Thank you for sharing your feedback and rating us!
It's one of the best tool to build resume. It helps a lot by saving time and providing ease in preparing resume.
Date of experience: September 20, 2021
Thank you, Sairam, we're always here to help whenever you might need us.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Greetings Leigh W. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer