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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
It was difficult to retrieve my resume. Other wise the guidelines are clear and detailed. I enjoyed using the framework
Date of experience: May 29, 2021
My resume is well put together, thanks to their templates! And the customer service was so genuinely kind and helpful!
Date of experience: February 17, 2017
Hi Antonia!
We are glad that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Very good. Got me a job and my friend. Just cancelled and it was done in seconds. Thanks live career.
Date of experience: July 20, 2014
Hi Garry M.,
Congratulations to you and your friend on the new job! We are glad to be of assistance. We
Wish you both the best!
Best regards,
Anna
LiveCareer
William provided all the information I needed! He
Went above and beyond to make sure I was satisfied! Thank You!
Date of experience: October 20, 2016
Hi Andre,
Thank you for your feedback. It is great to know how you feel about our Customer Service. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Thank you.
I found Resume-Now offered an excellent and very affordable product. I am grateful for the use of their resume systems.
Date of experience: August 19, 2014
Hi Alex T.,
We are glad that you liked our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
Had a great experience with LiveCareer. Super easy navigation setting up my resume and the trial offer was super affordable!
Date of experience: October 1, 2014
Hi Judy C.,
We are so happy that you had a good experience with our site. We wish you career success!
Best regards,
Anna
LiveCareer
Worthless company. Biggest scam ever. Terrible customer support. Wasted 40$ I'll never get back. Hidden fees for a terrible site.
Date of experience: June 3, 2015
Hi Tyler G.,
I’m very sorry that you have had this experience with our site and customer service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Really professional looking website and serve the purpose when I need a resume. The overall design looks fine as well.
Date of experience: April 22, 2013
We are glad that we’re able to help you create a professional looking resume that suits your needs and thank you, because you liked the layout of our designs. We wish you career success, Ryan!
I had a issue with my subscription. After quick chat to the adviser my problem was immediately solved. Happy customer!
Date of experience: May 27, 2016
We are glad that you were able to achieve a resolution on the issues available on your subscriptions Magdalena N. Feel free to contact us if you need further assistance on any concerns or doubts you may have regarding your account.
Best Regards,
LiveCareer
Very helpful for creating resume. However, slightly misleading that it is advertised as free but requires payment to receive resume.
Date of experience: March 8, 2020
Our site is free to use, Angela.
Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
Love this format for creative resume writing. All of the suggestions were useful. I actually enjoyed building my new resume!
Date of experience: April 13, 2021
Thank you for sharing your feedback and rating us five stars!
I can said, this is help me a lot, give me idea to make diverse resume, special applied difference kind of jobs and you ran out of ideas.
Date of experience: February 2, 2023
Thank you for this amazing feedback and for rating us!
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Well, that first job match you sent me (the one for data whatever) was so far from my skill areas, I thought the job might be on mars.
Date of experience: April 12, 2020
Thank you for the comments, Jack we’re always open to suggestions on ways we can improve and thank you for providing us with your feedback.
Great service! Easy to use. Was hard to find link to discontinue subscription, but I used online chat and she had it done in a second! Thanks!
Date of experience: July 14, 2014
Hi Jessica S.,
I’m very sorry that you had a hard time cancelling the service online, but glad that you found it easy to cancel via chat. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Horrible - billed my card after I used the service once then refused to refund the complete amount - IT IS AN EXTREMELY RISKY SITE TO DO BUSINESS WITH - MAKE SURE TO READ EVERYTHING TWICE
Date of experience: May 13, 2012
Dear Job S,
Hi, work at LiveCareer. I am sorry to hear that you feel that way, but we assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
It would be amazing to have a linked-in import and smart date settings. A real pain to go back 20 years each time I add another position
Date of experience: December 11, 2019
Hi Jeff,
We appreciate your feedback. This is something we could consider. Thank you for the suggestion.
Great service with a wide range of options and suggestions that make it simple for the user to fit in their own life story. Great customer service!
Date of experience: July 2, 2016
Hi Wesley:
Thank you for this delightful review! We are committed to offer the vest experience with our customer service an it pleases us to hear this type of feedback! Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I was struggling on how to make a perfect resume. This website made it simpler and formed it beautifully.
Date of experience: May 19, 2021
Thank you for sharing your feedback and rating us five stars!
My experience with Luis was quick and professional.
My experience with LiveCareer service was not as professional. I was still billed even when I had cancelled my subscription before the 14-day trial. This is the worst thing that can happen when signing up for online services that boldly claims "Free Trial". Even when the service is the best it can be, if the services promises a FREE trial and not live up to that, it makes the whole business "Service" CHEAP, UNPROFESSIONAL and CROOKED. Who would care anymore, if the service was great? I would never recommend to anyone else and in fact pass on how crooked the service is.
I am hoping that your service will reverse the charge that was made because I did in fact like how easy it was to use and I would like to continue using your service sometime in the future, but not if LiveCareer will be crooked in its billing practices. Trust is a hard virtual to gain back.
What would really impress me is if this Survey even actually gets read by anyone and takes notices of my complaint. In the meantime, I hold my disappointment a little longer before sharing my experience.
Date of experience: June 27, 2016
Hi Noel:
We want to thank you for this review! Sorry to hear about your bad experience with our product but we are glad to hear that Luis was able to resolved your issue and offer you an excellent experience with our customer service. Your feedback was listened. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
You should let me choose to pay right from the start. Bait and switch makes me question your standards.
Date of experience: May 20, 2021
Our website offers a basic access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
Like I've said before this is one of the best Resume writer app out there. Definitely worth the money!
Date of experience: April 17, 2022
Thank you for trusting us with your resume and reviewing our services!
Had to contact LiveCareer.com and very happy with speedy response and resolution.
Great value for a 14 day service.
Date of experience: January 6, 2017
Hi Gigi, thank you for that awesome review! We are happy to know that our experts were able to resolve everything for you. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
I had a wonderful experience with this service. I also received great assistance from the Chat Agent as well.
Date of experience: June 6, 2014
Hi Krystle S.,
We are glad that you had a wonderful experience with our service. Best of luck in your job search!
Best regards,
Anna
LiveCareer
There is a slight learning curve to understand the resume flow and what options are or are not available.
Date of experience: April 11, 2021
Thank you for sharing your feedback and for giving us a great rating.
I was placed on hold for over 30 minutes with no connection completed. I finally ended the session personally.
Date of experience: September 29, 2016
Hi Paula,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
We are more than willing to assist you with your concern.
Best regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you, Saba, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!