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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Very simple and efficient. I definitely recommend students use this site if they want a concise and professional resume.
Date of experience: October 26, 2019
Super Helpful, and worked with me the whole time. Stay in contact letting me know what they were doing.
Date of experience: May 1, 2016
Greetings Tyler,
Thanks for the feedback. We are happy to hear that you had a good customer service experience. We are committed to providing great customer service. We take all feedback very seriously.
Best Regards,
LiveCareer
Very nice looking templates - makes it easy to update and complete - thank you - it saved me hours of work!
Date of experience: February 16, 2021
Thank you, Diana, your feedback is always welcome!
Excellent! I love this site! The Resume builder helped me build a Resume that no one could turn down!
Date of experience: September 24, 2014
Hi Derrick K.,
We are so glad that you enjoyed the site. We wish you all the best!
Best regards,
Anna
LiveaCareer
Great customer service, so helpful and friendly. The website was easy to use. Will definitely use Live Career again.
Date of experience: March 24, 2017
Hi Jennifer,
We are excited that you were pleased with our website and our service. Our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
Best regards,
Resume-Now
People. Please do not use this site. They charged me $40/month for a subscription of $1.99 for 15 days..
Date of experience: June 8, 2015
Hi Dheeraj A.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
It was a very fun experience and helped me with the many problems that I'm having with computer errors.
Date of experience: December 19, 2019
Hi James,
Thank you for sharing your positive experience with us! We wish you the best in your search!
The gentleman that help me was very very helpful. Kind and Courteous! Got everything handled as promised. Thank you
Date of experience: August 25, 2016
Hi David:
Thank you for taking the time to review our services. We are very happy that our Customer Care Specialist was able to resolve everything for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
I was very impressed by how easy it was to create a new resume and appreciated the auto-fill suggestions.
Date of experience: October 22, 2021
Thank you for sharing your feedback and for giving us a great rating.
Best resume builder out there, hands down. I didn't realize how unprofessional it looked until I used LiveCareer's suggestions.
Date of experience: September 26, 2020
Reviews like this really make our day, Brian, thank you!
I don't appreciate being charged when I didn't realize till the very end that there was a charge. Shady!
Date of experience: January 13, 2022
Thank you for the feedback, David.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Ease of use, great formatting, and quality work! This is a great time saver when applying to multiple positions.
Date of experience: July 27, 2021
Thank you for sharing your feedback and rating us five stars!
Easy, simple, lots of professional looking layouts. Love how it's so easy to choose wording and edit if necessary.
Date of experience: May 14, 2021
Thank you for sharing your feedback and rating us five stars!
I have used this website once in july after paying the 1.95 fee to be able to edit my CV. After which without any email saying that I was in a subscription. They have been stealing money from me for 7 months. I noticed today that in my bank aco$#*! money has been withdrawn from me from this company for the last 7 months of 22.95 and I have never had one email telling me that I was still on this subscription. I contacted customer service and told them about this. To which they ended the chat without answering my question and blocked me from using the live chat service. This is atrocious and makes this one of the worst companies I have ever come across. I have been scammed and now I cannot even contact the company as I can no longer use their chat service. Here is the chat:
Hector Carranza Amezquita
Any other question?
Me
I dont know I feel like I have just been scammed. I was led into this by paying the 1.95 to be able to see my cv and then without even sending me an email about these payments you have been taking money out of my account for the last 4 months. This has accounted to around 80 pounds that has been wasted and I was not even sent an email telling me that I was part of this subscription
Me
I would like to report this
Hector Carranza Amezquita
Thank you for contacting LiveCareer. Have a nice day
Date of experience: February 13, 2016
We are very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. We have sent you a private message so we can further assist you in a secure manner. Looking forward to helping you reach a timely resolution.
Best Regards,
LiveCareer
Like every body else use once been charge for $$$$ months. What a scam.
Try to get a job and been rip off really suck #$!%^&*
Date of experience: June 17, 2015
Hi Dominique C.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Detailed, thorough, easy to follow and quick. I needed a resume promptly for an interview next day and this prepared me in less than an hour.
Date of experience: November 2, 2021
Thank you, Tamara, for sharing your satisfaction with us!
Joe gave a wonderful experience and made sure I received the best service. The call was not rushed but stayed on topic and that is amazing.
Date of experience: January 24, 2017
Hi Jessica, thank you for taking the time to review our services, it is very appreciated. We are happy to know that Laura was able to resolve everything for you. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
Needed to cancel my cv, joe was really helpful, but line was not very good so had to repeat a lot... 100 characters minimum, too much!
Date of experience: January 19, 2017
Hi Nathalie, thank you for that great review, it is very appreciated. We are happy to know that our experts were able to resolve everything for you. We apologize for the technical difficulties. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
As a beginner I didn't find it that easy to be honest even my friend who's really good at this stuff found it not so good.
Date of experience: June 8, 2016
Hi Louise K.,
We are very sorry you had this experience while using our services. We aim to make the process of creating resumes as easy as possible for our customers, at the same time delivering a professional and attractive resume as a result. We would like to help you address any situation that you may have regarding your resume. Please send us a direct message to address your situation in a timely manner.
Best Regards,
The LiveCareer team
I had a really nice experience, Joe was awesome, friendly, and very helpful. He answered my questions, and took care of the situation. Thank you, Joe
Date of experience: August 8, 2016
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
You should let people know upfront there is a charge. Very sneaky leaving it at the end after taking the time to build the whole resume.
Date of experience: January 4, 2022
We regret to see your rating towards us, Christine, we would love to speak with you directly so we can find out more information as to what led to this negative impression.
We're certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Makes a lot of sense to advertise FREE when you can make one but cant print or download it unless you pay. So hows that free
Date of experience: July 22, 2014
Hi Smith J.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Regards,
Anna
LiveCareer
Spent 40 minutes making my "free" resume just to find out that I can't even print it unless I pay. What a waste of my time.
Date of experience: March 5, 2014
Dear Jack,
Thanks for your comments.
Our free account allows you to create resume and cover letter and make use of our templates, designs and text tuner samples, but the ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free account. At this time we offer free text (. Txt) download of your resume. We’re sorry for any confusion.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer
The website navigation and layout is easy and self explanatory. So far i'm enjoying this website very much. I referred here by a friend of mine.
Date of experience: March 8, 2022
Thanks for rating us 5 stars, we're so happy that you're satisfied with our builder and that we were able to help you.
I found this site to be very helpful. It alleviates stress that comes with building a good resume. Customer service was also very helpful as well.
Date of experience: June 3, 2016
Hi Pete:
We are glad to hear that you were able to create your resume and that you had a great experience with our customer service. Thank you for this awesome review and please feel to contact us if you further questions or concerns.
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
We really appreciate your positive feedback Lavingston! Thank you for the 5 stars and for the recommendation!