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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
This builder was marketed as being free. I spent 3 hours building a resume, only to be forced into paying $25 to download said "free" resume.
Date of experience: June 19, 2020
Easy and loved how it looked. My old resume was soo unimpressive now it actually looks professional, it didn't take long to put together at all.
Date of experience: October 4, 2021
Thanks, Stephanie, for sharing how easy it was!
Enjoyed their services very glad I had them, they offer a wide range of services and it help me to get a job so am grateful
Date of experience: September 23, 2023
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
It was helpful but when I was searching for a free guide I found your website. After I had created the letter I couldn't print it unless I paid and all along I thought the service was free.
Date of experience: July 2, 2014
Hi Joan S.,
I’m very sorry that you have had this experience with our service. Our free account gives you the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples The ability to print, email, or download a professional looking resume and cover letter are only listed as a feature of the paid subscription and are not listed as a feature of the free account. At this time we offer free text (. Txt) download of your resume. We’re sorry for any confusion.
If you have any questions, I would be more than happy to address these personally. Please email me at anna. B@livecareer- support.com
Best regards,
Anna
LiveCareer
Pretty good. I'm concerned with some of the knowledge behind knowing what certain jobs do in the Military.
Date of experience: November 22, 2021
Thank you, Tony, for sharing your feedback and for giving us a great rating.
Contact with customer service resulted in the prompt resolution of my issue, and the interaction was very pleasant.
Date of experience: January 26, 2017
Hi Patricia, thank you for taking the time to review our services. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
Extremely easy to use resume site. I didn't need any other features, but have recommended it to friends.
Date of experience: July 9, 2014
Hi Beth C.,
We are glad that you found the site easy to use. Thanks for your recommendation. We wish you all the best in your job search.
Best regards,
Anna
LiveCareer
My experience with LiveCareer was awesome! The person who helped me was so polite, efficient, and fast. :)
Date of experience: June 17, 2016
Hi Guadalupe:
We are happy to hear you had an awesome experience with our product and customer service! Thank you so much for sharing this amazing review and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Thorough, detailed, easy to use, tons of templates to pick from. Experienced and helpful for revising my resume.
Date of experience: May 5, 2022
Thank you for sharing your experience and rating us five stars!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
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Excellent customer service. Joe could not have been more helpful. Thank you very much for your help Joe
Date of experience: February 17, 2017
Hi Hristine,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Joe was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Excellent very helpful, found my job. It's just amazing. I would define recommend to my family and friends.
Date of experience: October 4, 2019
Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news, Asiya!
Wishing you the best of luck in your career!
It was great! Really easy to build a resume and the step by step instructions alleviated my anxiety.
Date of experience: December 12, 2019
We're glad to hear that we could help alleviate your anxiety, Robin! Thank you for sharing your positive experience with us!
Absolutely disgusted they keep taking money every month for nothing, when you try to contact them you can't!
Date of experience: January 18, 2016
Greetings Karen B, I’m very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
I have send you a private message to be able to communicate in a secure manner and be able to assist your directly. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
LiveCareer
Very helpful and concise. Helped me to navigate my employment history and put it into words on paper.
Date of experience: September 28, 2021
Thank you, Robin, for sharing your feedback and rating us five stars!
Alejandro was great, he went above and beyond. Answered all my questions and concerns in a timely matter.
Tip for consumers:
Live chat actually works!
Date of experience: May 11, 2017
Hi Eric,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Alejandro was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Don't call your resume builder "free" and then charge me once i finish building my resume. That's disingenuous.
Date of experience: June 16, 2020
To clarify, we are in fact free, Eric.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
The price is completely ridiculous. Taking advantage of people that need help during this economic hardship is disgusting
Date of experience: May 9, 2020
Thank you for rating our services, Charles and for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
Very hands-on. Takes all of the stress out of building a resume, especially if it's your first time.
Date of experience: September 4, 2021
Thank you for sharing your feedback and rating us five stars!
LiveCareer made building my resume so easy, bringing closer to getting the job of my dreams. Thank you.
Date of experience: March 14, 2021
Thank you for sharing your feedback and rating us with five-stars!
This site is extremely user friendly. I created a precise, concise and effective resume in just minutes. I landed the job I wanted and the customer service is unbeatable. THANKS LIVE CAREER!
Date of experience: May 18, 2015
Hi Chris V.,
Congratulations on your new job! We are happy that you found the site user friendly. We wish you the best in your new career!
Best Regards,
Anna
LiveCareer
I have being a Customer since 2014 and live career and their amazing team has been behind, helping me boost my Career. Thank you, Again
Date of experience: June 11, 2017
Hi Jose,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Easy to use interface. Would like to have some kind of print option on the free account but overall a good product. Good customer service
Date of experience: June 22, 2014
Hi Tyler S.,
We are happy that you liked our service. We wish you best of luck in your job search.
Best regards,
Anna
LiveCareer
Had a very good experience this site help me build my resume also your customer services rep (Annie) did a great job in helping me.
Date of experience: June 21, 2014
Hi Jacqueline T.,
We are happy that you had a good experience with the site and with our customer service. We wish you all the best!
Best regards,
Anna
LiveCareer
Very easy site to use to get a professional resume with lots of other tools to aid people in preparing and continuing their job search.
Date of experience: March 13, 2015
Hi Anthony M.,
We are so happy that we were able to assist you, that you found the site and service helpful in your job search. We wish you all the best.
Best regards,
Anna
LiveCareer
Excellent templates and cover page options. Live Career helped me land the job I was looking for! Thanks for an easy and smooth transition. :)
Date of experience: August 27, 2014
Hi Kristen K.,
Congratulations on your new job! We’re glad that you loved the site. We wish you the best of luck in your new career.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
To clarify, we are in fact free, Brianna.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.