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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
It seems to me LiveCareer really want to help people get hired during this crisis time. Thank you for all good hearted being behind LiveCareer.
Date of experience: August 26, 2020
It was a great experience while getting a refund back. Some offers were offered to me but was not interested on them at the moment.
Date of experience: December 8, 2016
Hi Ana, thank you for taking the time to review our services. If you need anything else, just contact us, we are here for you. Thanks!
I love it so far it was fun to use and experience with I will be using this service again in the future Thank you
Date of experience: September 30, 2021
Thank you for sharing your feedback and rating us five stars!
The site said it was free but at the end of a long thought process I had to pay. However, the suggestions were very good!
Date of experience: May 11, 2021
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Very easy to use and the tips and tricks they add really make a difference! I feel like this is a breakthrough for my career.
I liked the templates the best that I saw while just browsing and am glad that I chose this service in the end.
The templates seemed most easy to read but the best part definitely was the suggestions and examples! I had no idea what I was doing until this website taught me!
Date of experience: June 25, 2020
Thank you, Brandi, for sharing your experience!
Very easy to use and the tips and tricks they add really make a difference! Would recommend.
Date of experience: June 24, 2020
I really like the title add on which helps identify the actual job description, along with the skill builder. It makes creating a resume easy.
Date of experience: September 6, 2021
Thank you for sharing your feedback and rating us five stars!
Hoping the payment and usage is as advertised. Really wanted the full payment at once option, but check out went directly to 14-day trail. (?)
Date of experience: February 9, 2022
Thanks for the review, Michele, to clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I am a derrick man I have been for 2 years I have been in the oil field for 5yr n time for a new career I cn do just about anything except for welding n being an electrition I would like to be In the oil field but not on any rigs pupmper would be nice
Date of experience: June 12, 2014
Hi Chris R.,
Livecareer is a Resume Builder site. We allow customers to create a customized resume and cover letter for each position they wish to apply. If you haven’t created you resume or cover letter yet, we are here to help. Please visit our website at livecareer.com. Once you’re on the site, click create resume. We will ask you a few questions to match you with the right template for your specific background as well as show you hundreds of job-specific examples and resume writing tips. In just minutes, you will have a professional resume that will get you the results you need.
Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Best regards,
Anna
LiveCareer
This service intentinally mislead and confuse customers - I only wanted to buy one CV, but was charged several months for NOT using thei srvice: no notifications, no updates, no invoices.
If you are buying a CV at one of their products you will be automatically charged for a subscription $38/month, but there is not a sign anywhere saying this. They only say this in one email, but make it in the very end of the letter.
And they make it intentinally because:
- Not a word about subscription and its price when you buy just one CV
- They include information about subscription only in one email (when you buy one CV in the very end of the email they say: "As a reminder, to avoid any disruption in your job search, your subscription will automatically renew each month beginning on 08/06/2015 at 23.80 per month". But they say - "Order amount: £2.95" I am not a native Englisj speaker and I could not understand what do they mean saying at 23.80 per month.
Overall the service brings no real service - just scam and fraud
Update: Anna B. Says "We are very committed to providing great customer service and again are very sorry that you had this experience." But everyone must undertand that they are not - all their product is about making you subscribing to their (service - I wonder, can we call this service att all?) without understanding what is happening. Their product and their business model is SCAM.
There should be a class suit against this company with the demand of refund and changes to be made in their product or its complete shutdown.
Tip for consumers:
Don't even try it
Date of experience: October 1, 2015
Hi Levgenii S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
MyPerfectResume
Site did nothing for me and when membership is cancelled I did not receive a refund for fee paid within 3 days. So now I am stuck with another month.
Date of experience: February 18, 2015
Hi Christine P.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Ok I understand the trial but seriously I couldn't even find the damn canellation button and when I called last week I also asked for a refund but no my ACCOUNT GOT OVERDRAFTED the guy i talked to didnt even hear me ask for a refund apparently. This is serious bull$#*! i honestly hate the damn website!
Date of experience: August 17, 2015
Hi Geneva C.,
I’m very sorry that you were unable to find the cancellation link on the website and did not get the best customer service experience. For future reference, you can cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request customerservice@livecareer.com. Once your subscription is cancelled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Easy to understand. Helpful hints. I was able to add features that were not available. Reasonable cost.
Date of experience: January 12, 2022
Thank you for sharing your feedback and rating us five stars!
Amazing resume builder with helpful hints to help you accentuate and personalize your resume for optimal results
Date of experience: May 19, 2020
Thank you for sharing your feedback, Maryam we’re excited to hear you feel that way about our resume builder.
My resume looks great. Appreciate the help & courteous LiveCareer representative I spoke with on the phone.
Date of experience: October 11, 2016
Hi Lisa,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product. Rest assured that you will receive a quality service from all our agents at LiveCareer.
Best Regards,
LiveCareer
Very helpful great pointers on how to write the perfect resume would recommend this service to others
Date of experience: August 3, 2014
Hi Helen K.,
We are glad to be of help. Thanks for recommending our service to others. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
They advertise a free resume builder until you go to print it. Then it says its a $1.99 to download it once you sign up for the monthly subscription but you must cxl it before 14 days or you will get charged. After I got the resume that I paid for I went on to cxl the account but could never find where it says to cxl the account. So I sent a message through their site, where it says they get back to you in 24 hours, stating that I couldn't find where to cxl my account so I was putting it in writing that I wanted to cxl. I have yet to get a confirmation that it was cxled and today I find that my card was charged $35.80. At this point im furious so I call to let them know that I had cxled but still got charged and they basically tell me I must have sent it to the wrong email address, even though I sent it through their website, and why didn't I call to cxl it. I explained I thought it was already cxled because I sent them the cancellation via their website email and I was told by a rep Lacey and a supervisor Jasmine that basically I should have cxled it the right way and since I didn't they would only do a partial refund?!?!? Needless to say, I'm not happy at all and I would NEVER refer them to anyone. As a matter of fact, I would tell people to run from this company with a quickness
Date of experience: March 23, 2015
Hi Ashley O.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and cardholder’s name so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Great tool to remain relevant in the workforce! This site provides specific industry language across the spectrum.
Date of experience: October 4, 2019
Thank you for the great feedback Margaret!
Such an easy and affordable option. I would not only use LiveCareer again but would highly recommend!
Date of experience: December 14, 2020
Thank you, for sharing your feedback and for giving us a great rating.
Easy to use tool, and the versatile tools make planning those next steps and strategies even easier!
Date of experience: December 5, 2016
Hi Frederick, Thank you for taking the timer to review our services. We are happy to know that you found our services easy to use, we really appreciate your feedback. If you need anything else in the future, just contact us, we are here to help. Thanks!
This was a simple process that made suggestions and allowed me to edit the suggestions. Great experience.
Date of experience: January 27, 2022
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
Cover letter is easy to use and Raphael Vasquez was really helpful and friendly. Would highly recommend
Date of experience: August 25, 2016
Hi Adan:
Thank you for taking the time to review our services. We are very happy that Raphael was able to help you out. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
Other than the checkout process, everything was great! The suggestions provided for my field were on point.
Date of experience: July 13, 2021
Thank you, James, for sharing your feedback and for giving us a great rating.
Due to abrupt changes In my industry this year, I find myself searching for new challenges, and Live Career has provided the advice and tools I need to step into my future with confidence.
Date of experience: June 29, 2020
Thank you for sharing your feedback and for giving us a great rating.
Would like the option to manually format sections (example, being able to create two columns for references)
Date of experience: December 26, 2021
Thank you, Andrew, for sharing your feedback and for giving us a great rating.
I printed a resume from the site for $2.95. Yes, the site clearly says that you will be automatically enrolled in a subscription service, and if you do not cancel within 14 days, there will be an automatic high monthly withdrawl from your bank account. I read it, I got it.The difficulty was getting the service cancelled! I called, emailed, submitted a request to cancel the subscription THE VERY NEXT DAY and the company took a MONTH to confirm that the service was cancelled (and I was persistent). Their customer service email says they will get back to you in 24 hours, they give you a ticket number and everything. DO NOT BELIEVE THIS! In the end, the only reason they responded was due to a complaint that I made with the Better Business Bureau (who resolved it for me). This was not before I cancelled my credit card (and all the inconveniences associated with that), because no one responded to my requests to cancel. Contact the Better Business Bureau and the Consumer Protection Agency immediately. BTW - The call centre is in the Phillipines - BUYER BEWARE! They are hoping that you will give up, DON"T GIVE UP, and spread the word. Of course its legal, its just really unscrupulous.
I suspect you will be reading a response from "Anna B." soon. It would seem she is very good about addressing the complaints on this site... just imagine all the other customers who are struggling to get a resolution non-publicly (and who LiveCareer is all to happy to ignore and take their money).
Date of experience: May 22, 2015
Hi Wendy P.,
I’m very sorry if you were unable to receive a response in a timely manner. All of our email tickets are being answered within 48 hours. Rest assured that this will be taken care of.
We are very committed to providing great service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you, Jusrizal, and way to make our day, reviews like yours keep us going.