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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Caller understood my situation and helped out with 100% satisfaction. Very nice man, and if I could request him to others I would!
Date of experience: June 9, 2016
Don't like learning at the end of the process that this would be a monthly billed purchase. The free templates ad is misleading.
Date of experience: September 14, 2021
Thank you, Shannon, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
It is a great program and will use it in the future if needed. I will definitely
Refer fellow employees to this website.
Date of experience: July 24, 2014
Hi Carol M.,
We are so glad that you loved the site. Thanks for recommending us to your fellow employees. We wish you career success!
Best regards,
Anna
LiveCareer
Never a fan of paying but they have helped me on all my requests and are open to being flexible to my needs.
Date of experience: August 3, 2016
Hi Marina,
Thank you for that awesome feedback. It is great to know how you feel about our customer service, products and the pricing. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards, LiveCareer
They withdrew $36.00 automatically three times in less than one month and a half! They are no better than common criminals!
Stay away.
Date of experience: October 11, 2013
Dear Jim,
We’re sorry that you did not see that our subscriptions are auto-renewing if not canceled. We state this on every page in the purchase process and send the date and amount of the auto renewal following the initial purchase. We don’t see how you could have been charged the monthly rate of $34.95 unless you inadvertently created multiple accounts. Please contact our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time so that we can assist you.
Best Regards,
LiveCareer.
The reason I gave it 4 out of 5 is because unless you keep your subscription, you cannot edit your resume at all.
Date of experience: June 21, 2016
Hi Chris:
Thank you for this review! We take all feedback very seriously because we understand it the best way to know and understand what is it that our customers want. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
Very easy and pleased with the result. I believe there may be the wrong use of a word but not a big deal.
Date of experience: September 18, 2021
Thank you, Greg, we’re happy to hear that it was as easy as 1, 2, 3!
Cruz was good and helpful. Wish I would have cancelled earlier as I did not use the system past the 14 day period.
Date of experience: June 21, 2016
Hi Joyce:
Thank you for this positive review! We are glad to hear that Cruz was able to resolved your issue. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Brilliant templates and simple navigation will guarantee my return for every new version of my resume while I intern through my college career
Date of experience: January 15, 2013
Kyle, we're happy to hear that you enjoyed the site. We are happy to be your resume resource. Keep up the good work (and enjoy college!)
So easy to complete. Stress free experience. Wonderful site. I like the step by step assistance and the different job descriptions. Thank you
Date of experience: March 16, 2022
This the second time I use Live Career for m resume needs they are a great resume builder company. I highly recommend them.
Date of experience: September 3, 2021
Thank you for sharing your feedback and rating us five stars!
It is a good platform, but I think you need to include universities from more areas of the world and areas of study
Date of experience: March 21, 2021
Thank you for sharing your feedback and for giving us a great rating.
I built my resume on Thursday and had a job with a fortune 500 company on Tuesday of the next week. It was simple and easy to use.
Date of experience: December 26, 2014
Hi Angela M,
Congratulations on your new job! We are glad that you found the site simple and easy to use. We wish you more success in your new career.
Best Regards,
Anna
LiveCareer
This site is awesome I did my resume in a couple hours. I had an interview a couple days later and got the job. Thank you Live Career
Date of experience: July 9, 2014
Hi Debbie D.,
Congratulations on your new job! We are so happy for you. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I found this website to have many more resume templates than Word. It was very easy to fill out, I had a new and fresh resume in minutes.
Date of experience: December 12, 2020
You just made our day, Caitlyn, thank you!
They lure you in with a low initial price then don't tell you that once that trial time is up they are going to charge $40.00 per month.
Date of experience: March 2, 2014
Dear Ben,
Thanks for your comments.
We take great care in letting our customers know what they are subscribing to. The initial charge is only good for 14 days, which auto-renews at a monthly rate of $34.95. We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime. Aside from these details, we also sent a payment confirmation to the e-mail address that you’ve used when you signed up, stating the amount of what you have subscribed for and the date of the auto-renewal.
We also provide many ways in which you can cancel. You can cancel by calling our customer service team which is open 18 hours a day, 7 days a week at toll free 1-888-816-0576, by live chat or by e-mail to customerservice@livecareer.com. There is even a self-cancellation feature under “My Account” on our website.
Best Regards,
LiveCareer
I tried to pay with several of my bank cards, and after 2 days, I finally figured out I had to use a credit card. Otherwise, great site.
Date of experience: April 4, 2020
Thank you for sharing, Cynthia we're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback!
It would be nice to know ahead of time that we need to pay. The price is ok but tell us before we spend hours working on it.
Date of experience: January 29, 2022
Thank you for the feedback, Barbara.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I am very happy with the live career, unfortunately I have to let it go, so far I introduce 6 of my friends to your guys. Thank you
Date of experience: October 7, 2021
Thank you for sharing your feedback and rating us five stars!
I did a resume for my husband and this site helped me so much with everything. I don't think I could have done it as well without it.
Date of experience: February 1, 2020
Way to make our day, reviews like yours keep us going, Robert.
This is the worst company. I was informed I was only going to be charged 1.95 for the one resume. I was charged 39.95 for a month after 14 days. I called for a refund thinking it would be simple. They refused to give me a refund. The customer service rep hung up on me, after saying she was the supervisor and that there was nobody above her I could speak to. She said they have a no refund policy, which I agreed to when I paid the $1.95 for the one resume. HERE IS THEIR REFUND POLICY AS POSTED IN THEIR TERMS AND CONDITIONS:
REFUND POLICY
ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at *******048, emailing *******@resumegenius.com, or by using live chat via ResumeGenius.com.
NO WHERE DOES IT SAY NO REFUNDS.
This place is a scam. I called my bank to dispute the charges and we will see how that goes.
Tip for consumers:
DONT.
Date of experience: February 12, 2016
We're very sorry that you have had this experience with the service of ResumeGenius.com. We are livecareer.com and we are not associated with resumegenius. We went ahead and found the number for their customer service department in Google for you (866) 215-9048. Hope you get a proper resolution.
Best Regards,
Live Career
User friendly website with appropriate options for effectively communicating your skills and experience via your resume
Date of experience: July 21, 2021
Thank you for sharing your feedback and rating us five stars!
So far its been a great tool to use to create a resume, however, if I no longer need the services and can not keep this resume it will not be good.
Date of experience: April 22, 2020
Thank you for sharing your experience thus far, Ronalie!
Informative, pleasant, respectful. The representative was friendly and professional, and answered all of my questions efficiently.
Date of experience: September 20, 2023
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out!
My short lived experience with live career resume builder was an awesome experience, it's really helpful!
Date of experience: July 8, 2016
Hi Shannon:
Thank you for taking the time and providing us with this good review! We are thrilled to hear that you had a great experience with us. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Dear Justin,
We are thrilled that you were pleased with our service. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer