• Bookmark

    LiveCareer

2024 CUSTOMER CHOICE AWARD

LiveCareer

Write a Review

Overview

LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.

This company responds to reviews on average within 13 days

Positive reviews (last 12 months): 61.5%
Positive
8
Neutral
0
Negative
5
View ratings trends
11
See all photos
How would you rate LiveCareer?

Reviews (8,739)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (582) credit card (172) bank account (54) trial period (44) confirmation email (22) business practice (30) job search (29) bullet points (15) web site (23) job descriptions (20)
Thumbnail of user noamz2
Virginia
1 review
0 helpful votes
  • Send Message
August 16th, 2016
Verified purchase

Great Customer service. I spoke with a supervisor and she handled my situation professionally and quickly!

Date of experience: August 16, 2016

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Noam,
We are excited that you were pleased with the Customer Service provided and how your situation was handled. We are committed on providing a great customer service. Thanks for the feedback, it's very important for us.
Best regards,
LiveCareer

Thumbnail of user amandaf70
California
1 review
0 helpful votes
  • Send Message
April 3rd, 2017

I appreciate the friendly attentive service regarding my account and additional features I was unaware of.

Date of experience: April 3, 2017

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Amanda,
We are thrilled that you were delighted with how Kevin was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!

Thumbnail of user shubhamk64
New York
1 review
0 helpful votes
  • Send Message
December 5th, 2022

I loved their resume templates and their offers! Very friendly staff! They also provide career support.

Date of experience: November 28, 2022

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thank you for the glowing review and your valuable feedback! We're so happy that you meet your expectations with our builder!

For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/

Thumbnail of user ninac142
Illinois
2 reviews
0 helpful votes
  • Send Message
November 8th, 2021
Verified purchase

First ever resume service with balance between input and review, product quality, and ease of editing.

Date of experience: November 7, 2021

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user partht4
California
1 review
0 helpful votes
  • Send Message
December 13th, 2021
Verified purchase

Great for building and refining resumes and cover letters! Job suggestions could be improved upon, however.

Date of experience: December 6, 2021

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you, Parth, for sharing your feedback and for giving us a great rating.

Thumbnail of user karam21
Nicaragua
1 review
6 helpful votes
  • Send Message
September 3rd, 2015

I was very pleased with my services but opted to cancel my account two days before the 14-day trial was up, knowing that I could reinstate my account at a later date to make updates. OR just create a new account and start over. The services were very helpful.

Well then I followed all of the proper steps the company illustrated and googled how to successfully unsubscribe. Of course I saw all of the discreditable reviews so I made sure I properly unsubscribed. I went through My Settings and received confirmation that I successfully completed.

Then I was charged $40... as you can imagine I was baffled and also upset because my immediate reaction was "Oh great another company just screwing people". Via email I stressed my case and then called customer service. The woman was nice and just doing her job, explaining to me that I cancelled my account, not unsubscribed. So even though I cancelled my account and did not have access to my resume, I was still technically subscribed. Nice guys... does it feel good to be a scam?

After speaking with her, she reimbursed $19 which seems nice but i still paid $21! Not to mention, I work for an international company so I was charged fees on top of it.

Moral of the story is I should have called directly to unsubscribe instead of doing so online. All-in-all I will not recommend their services to the 800 employees at the international company I work for. I'm not a fan of companies who perform trickery to make a profit.

It's a shame because I will use a difference service next time I need to update and polish my resume. This company has the potential to do well but they choose to be a scam instead.

Date of experience: September 3, 2015

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Kara M.,

I’m very sorry if you encountered cancellation issues online. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.

Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

Thumbnail of user brendac42
Georgia
1 review
2 helpful votes
  • Send Message
January 23rd, 2016

Opened an account on 1/*******, attempted to cancel on 1/10/2016 at their website online, kept getting "oops" msg and would not allow me to cancel. I immediately sent them an email explaining that their website was not allowing me to cancel, as they clearly say you can, and that I wanted to cancel ASAP. Keep in mind, this is well within my 14 days to cancel! I received a response from them right away apologizing for the inconvenience of the website and that they were sorry to see me go. ACKNOWLEDGEMENT that I wanted to cancel. I thought all was well but... THEY CHARGED ME 6 DAYS LATER ANYWAY!
I called immediately to find out what had happened and why they charged me. The rep I spoke to was very friendly and apologized that I was going through this, and that he could see the email I had sent to cancel and that he would send a request for a refund. Again, I thought all was well, but... I have now received an email DECLINING my request for refund stating I was over the 14 day period! UNBELIEVABLE! How this company gets away with such unethical practices, I truly don't understand. I realize there may be people who actually didn't cancel in the proper time, and had to be charged, but I most certainly cancelled in time! And by the reviews I'm reading, this seems to be a typical practice for them. I know its only $40, but the lack of ethics & shadiness of this company is shameful.
I will be closely watching my bank account to make sure they don't STEAL another $40 from my account. BE AWARE... this company is shady at best!

Date of experience: January 23, 2016

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Anna B. [LiveCareer Rep] We apologize for any inconveniences you may have experience while canceling your active subscription. We are committed to provide great customer service so we can definitely verify your account and provide you with further assistance. May you please contact us via our support email customerservice@livecareer.com with your account ID as well as the email address that you use to create your active subscription so we can verify all the information regarding your account and help you achieve a resolution in this case. We also sent you a private message so we can help you directly.

Best regards,

LiveCareer

Thumbnail of user meekatriskaf
Canada
1 review
0 helpful votes
  • Send Message
May 13th, 2021
Verified purchase

HAHA don't put "free-to-use", waste an hour trying to make a resume and then make me pay. Ridiculous.

Date of experience: May 11, 2021

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.

However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.

In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.

Thumbnail of user jeanam1
Wisconsin
1 review
1 helpful vote
  • Send Message
December 7th, 2016

This site is extremely unethical! I utilized the free resume formatting program to build my resume quickly as it was essential to fit my entire resume on one page. Yes this site helped me to accomplish my initial goal. However, the 30 day trial passed and I cancelled my FREE subscription after the first week, yet am STILL being charged (months later) regardless of the numerous attempts to cancel.
And check this out:
They actually stole my resume and are using it for advertisement purposes! While looking for new job prospects, I found MY PERSONAL resume which was built on their site only once as a trial for quick formatting purposes. ALL OF THE CONTENT FOUND ON MY RESUME IS MY OWN CONTENT! Written and formatted according to my skills, personal preference for style, content and even my personal information! I spent numerous hours (over time) configuring how I wanted to present my resume for my job search. AND THEY STOLE IT. Now, if a prospective job searches my skills etc, it will look as if I plagiarized another sources resume.
Don't use them, your resume may to be stolen. Here's the link I found mine on:
https://resumes.livecareer.com/r/web-development-*******

Date of experience: December 7, 2016

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Jeana, thank you for your review. That was not the experience we wanted you to have. We want to help you out and make things right for you. Please direct message us so we can assist you in a private/secure manner. Thank you.

Thumbnail of user emmam41
New York
1 review
1 helpful vote
  • Send Message
October 1st, 2014
Verified purchase

I used Live Career for my Resume and Cover. The service is easy to use and when I did not need it any more there was no hassle to cancel.

Date of experience: September 28, 2014

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Emma M.,

We are glad that you found the service easy to use and cancel. We wish you the best in your career search.

Best regards,

Anna

LiveCareer

Thumbnail of user rezk2
Washington
1 review
0 helpful votes
  • Send Message
May 31st, 2016
Verified purchase

Fast and quick and helful customer service, the product is too expensive though specially since all the resume was messed up after exporting to word

Date of experience: May 31, 2016

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi rez k., Thanks for the feedback, is very important for us. We are committed to providing great customer service. Please feel free to contact us if you have any further questions or concerns regarding the service.

Best Regards,
LiveCareer

Thumbnail of user debbied70
GB
1 review
0 helpful votes
  • Send Message
March 10th, 2017
Verified purchase

I spoke to Joe, he was helpful and friendly. Great customer service. Refunded no problem, will be using again if I need to update my CV again.

Date of experience: March 10, 2017

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Debbie,
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed on providing a great customer service. We wish you the best of luck in your Job search.

Thumbnail of user annay312
Michigan
1 review
0 helpful votes
  • Send Message
April 27th, 2021
Verified purchase

There should be a free option, or at least an option without an auto-renewal. I don't mind paying $3 for 14 days, but the auto-renewal is ridiculous.

Date of experience: April 26, 2021

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you, Anna, for sharing your opinion with us.

Our website offers a basic access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.

In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!

Thumbnail of user courtleyc
Texas
1 review
0 helpful votes
  • Send Message
July 3rd, 2023
Verified purchase

It's been great. Very easy to use and navigate. The entire website lets you create resumes and cover letters all at once. You can use different ones.

Reason I chose this business:

Great resume examples easy templates and very helpful job description examples. That sealed the deal for me over other companies.

Date of experience: June 30, 2023

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Amazing to hear! We're so happy that our website meets your expectations, thank you for trusting us!

For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/

Thumbnail of user alesiab18
North Carolina
1 review
0 helpful votes
  • Send Message
April 5th, 2021
Verified purchase

I find this to be an excellent service. I would love a one time pay and release, instead of a monthly subscription option to make 5 stars.

Date of experience: April 1, 2021

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user chouy
North Carolina
1 review
10 helpful votes
  • Send Message
July 3rd, 2014

Please you are just a bait and switch scam website, do not cheat yourself. Hope you would have a peaceful life and live happily with your family.

Date of experience: June 30, 2014

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Chou Y.,

I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. The job market can be tough these days and many customers use our site realizing that a customized resume and cover letter for each position for which they are applying increases their odds that they will become employed.

We also make every effort to let our subscribers know what they are subscribing to. We stated it on our subscription sales page as well as on the email confirmation we sent upon purchase. We even offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings.

If you have questions, I would appreciate if you can contact me directly so I can work directly to resolve your issue. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.

Best regards,

Anna

LiveCareer

Thumbnail of user erics81
North Carolina
1 review
0 helpful votes
  • Send Message
February 3rd, 2015

Amazing, easy to use, great price!
Built a professional resume in less than in hour. I could have never created such a good resume on my own.

Date of experience: January 31, 2015

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Erick S.,

We are happy that you liked our service. We wish you the best in your job search.

Best regards,

Anna

LiveCareer

Thumbnail of user christ1019
Nevada
2 reviews
0 helpful votes
  • Send Message
January 26th, 2022
Verified purchase

It made it a little easier but also added work by downloading much of the info to the wrong sections as well leaving some info out completely.

Date of experience: January 25, 2022

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you, Chris, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!

Thumbnail of user shelleyh80
Wisconsin
1 review
0 helpful votes
  • Send Message
February 27th, 2020
Verified purchase

I was searching for information on how to do a cover letter and I found Live Career. Thank you so much for making it easier for me.

Date of experience: February 27, 2020

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

You're welcome always, we’re always here to land you a hand with your resume and cover letters, Shelley!

Thumbnail of user robertf914
Ohio
1 review
0 helpful votes
  • Send Message
January 21st, 2020
Verified purchase

I've used LiveCareer for every job I've accepted so far and consider it to be a major tool in my career development!

Date of experience: January 20, 2020

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We appreciate the positive feedback and we’re glad we were able to help you in your job search, Robert.

Thumbnail of user libana4
Texas
1 review
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

I had a great experience using LiveCareer create a professionally looking resume which I'm confident will help me land my dream job.

Reason I chose this business:

I love the simplicity and straightforwardness of the LiveCareer website use.

Date of experience: June 7, 2023

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Good luck with getting your dream job; we are sure you will get it! Thank you for trusting us to help you build a successful career.

For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/

Thumbnail of user amandaj86
New York
1 review
0 helpful votes
  • Send Message
March 13th, 2017

Thank you so much for this opportunity! I was amazed with how fast I was able to get a cover letter together!

Date of experience: March 13, 2017

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Amanda,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.

Thumbnail of user margaritap45
Arizona
1 review
0 helpful votes
  • Send Message
April 27th, 2021
Verified purchase

This has helped it allowed me to feel independent while giving support to create and update an old resume and cover letter!

Date of experience: April 27, 2021

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thanks, Margarita, we’re always happy to help!

Thumbnail of user daterat
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

The service rep Kim was very kind and helpful in resolving my issue. I loved the quick response time to my call.

Date of experience: October 11, 2023

Thumbnail of user alejandram81
Alejandra M. – LiveCareer Rep

Hello Datera,

Thank you very much for your amazing feedback. We are genuinely happy you enjoyed our Services and support.

Thumbnail of user brianh81
California
1 review
0 helpful votes
  • Send Message
June 8th, 2014
Verified purchase

Very Professional representation. Exactly what you would look for in a Resume. Thanks to LiveCareer I know look like a credited employee.

Date of experience: June 5, 2014

Thumbnail of user dougj2
Laura T. – LiveCareer Rep

Hi Brian H.,

We are so happy that we could help you create a professional looking resume and boost your confidence. We wish you best of luck in your career!

Best regards,

Anna

LiveCareer

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Let’s get you hired!

We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.

Business History

Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.

With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 13 days
We've got live, friendly people standing by ready to help you, whether it's a question about building your resume, getting the most out of our services, or managing your account, we're here to help!

How do I know I can trust these reviews about LiveCareer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LiveCareer?