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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
My experience is not good. I was expecting to be able to print off a resume and I cant even find it.
To write a resume
Needed a resume
Date of experience: September 27, 2019
Very easy and super helpful. Takes the guessing work out of what to include in your resume and how to word it.
Date of experience: April 30, 2021
Thank you for sharing your feedback and rating us five stars!
I had a great experience. The resume got me a job. They were very polite and cancelled after the initial trial period.
Tip for consumers:
very good resumes
Date of experience: January 19, 2015
Hi Misty M,
Congratulations on your new job! We’re glad to be of help. We wish all the best in your new career.
Best Regards,
Anna
LiveCareer
It was easy to set up making a resume, but I wish the web site was up front with any membership fees.
Date of experience: May 27, 2021
Thank you, Philip, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
This is THE best website ever to help you build a resume. With all the tips and examples, it's hard to fail.
Date of experience: June 11, 2016
Hi Chrystal:
We are glad to help! Thank you so much this wonderful review. It makes us happy to hear that you were able to create your resume and please, feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Site on Google stated free resume. Then after you go through it all, expecting to just print, you have to pay. Misleading!
Date of experience: June 1, 2021
Our website offers a basic access account completely free which allows you to download a plain text version, Angie.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
Great service, love this resume builder. I use them every time I need to update my resume.
Denise Graves
Oklahoma City, OK
Date of experience: December 15, 2019
Thank you for trusting us with your new resume, Denise.
This company is a scam. They have illegally withdrawn $34.95 out of my account. I am currently disputing this with my bank.
Date of experience: July 11, 2013
Dear Marcia,
Thank you for your comments
Marcia, regarding the $ 34.95 charge-- we make every effort to let our subscribers know of our auto- renewal feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
Everything was pretty easy but it would've been nice to talk with a live individual to assist on help with your resume...
Date of experience: February 25, 2020
Thank you for taking the time to let us know your feedback, Maria!
We’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
This is my first time using this service and it a bit of time for me to gather all the needed information.
Date of experience: August 7, 2021
Thank you, Gregorio, your feedback is very much appreciated!
I wish the pages loaded better and did not lag but overall I love your site and am thankful we found it
Date of experience: April 7, 2022
We're sorry you had this kind of issue, but thank you so much for your feedback and rating us five stars!
Woman was very nice on the phone, explained the confusion of my billing and was able to refund me. Excellent customer service.
Date of experience: July 5, 2016
Hi Summer:
Thank you for this positive review! We are glad to hear about your excellent experience with our customer service representative and to know that she was able to resolved your issue. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Using live career helped me word things more professionally and saved a lot of time by using info i already had saved.
Date of experience: September 14, 2021
Thank you for sharing your feedback and rating us five stars!
Your charge for a resume that advertise as free on the website then charge a fee afterwards. This is awful business practice
Date of experience: June 25, 2020
To clarify, we are in fact free, Janet.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I thought this was a free service. After creating resume I was asked for payment. Better to just be honest up front.
Date of experience: December 3, 2021
Thank you, Kim, for sharing your feedback and for giving us a great rating.
The site was very easy to use but they didn't inform me upfront of the fee in order to get my resume
Date of experience: July 26, 2020
Thank you for sharing your feedback and for giving us a great rating.
I was unimpressed- I searched free resumes. This is for my 16 year old, so once done I just paid. I sure hope there is no auto bill after 14 days.
Date of experience: April 16, 2022
Thank you for sharing your feedback with us and our apologies for any confusion.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://livecareer.com/contact-us
Very good explanation of product and features. They understand my problem and suggest solutions and refund
Date of experience: June 13, 2023
Thank you for rating us and for sharing your experience with us, we're happy to hear it.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Jackins assisted me today. She was incredible and helped me. I really appreciate the outstanding customer service
Date of experience: December 27, 2016
Hi German, thank you for that great review! We are happy to know that Jackins was able to help you out and resolve everything for you. If you need anything else, just contact us, we’re here for you. Thanks!
Well. I found it to be user friendly. However, I have conflicting opinion on completeness and measurability.
Date of experience: May 6, 2022
Thank you for sharing your feedback, we want to find out more about this conflict and help you find a solution. At your earliest convenience, contact our Customer Service Team using the link provided below.
https://www.livecareer.com/contact-us
Quick and easy to maneuver. Provides excellent examples. And very effective in gaining an interview with employers.
Date of experience: November 5, 2019
You're welcome always, Nichole! If you ever need any help, get in touch at any time.
It was quick and easy and very helpful for providing the perfect descriptions to echance your resume
Date of experience: September 21, 2021
Thank you for sharing your feedback and rating us five stars!
They charged my credit card for 40 dollars without my permission. Its unaccpted, never use this site
Date of experience: March 21, 2016
Greetings,
We are very sorry that you have had this experience with our services Mrs. Shaza A. We will be more than glad to assist you. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner.
Regards
LiveCareer
It's great and makes it easy for you to update. You can work on your entire resume and make it look professional in under one hour.
Because I needed something to help me make a professional resume for the right price. I love the prompts and the ease of being able to format it and also all of the templates
Date of experience: June 22, 2023
Thank you for this great feedback and for rating us!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Keith,
We can certainly help you out with this! At your earliest convenience, please send us an email at: social@livecareer.com or where it's most convenient for you!
https://www.livecareer.com/contact-us