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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
SCAM! My daughter could not print the resume, first of all. FREE is NOT FREE, it is $1.95 and that is just the beginning... SECOND, she cancelled ON the 14th day, which they say was the 15th day so they charged her not $1.99 but $43 to use this pathetic site once. When I called to see about getting her refund they were snarky and said it was the users responsibility, yeah... which she did cancel but I guess it depends on how you count 14 days. Maybe they use the new Common Core math to count? In any case, for a one time use, that was supposed to be free, it was anything but free!
DON'T use the trial UNLESS you are prepared to get sucked into an automatic renewal that they WILL not refund. I would not recommend this site, there are other places to go for a resume that do not scam young college kids or young business professionals out of their hard earned money!
Added 8-10-2015: Yes, they replied as they have done with many of these reviews but if you review those other reviews LCRB will do nothing to change their practices, only offer more excuses & blame. I checked the dates on the bank withdrawals and our cancellation e-mail and it falls on the 14th day, yet they still refused to reverse the charges. I will not waste my time with them, I have filed complaints with the BBB, the FTC, and a bank dispute and I urge all of you who have cancelled on time to do so as well.
Date of experience: August 5, 2015
I used Resume Now for creating my resume and it was easy to use with all the tools to make it professional. Hired one week after using the service.
Date of experience: April 11, 2016
Hi Terease,
Thanks you so much for the feedback. We are really happy to hear that you were satisfied with our service. We are very committed in providing great customer service.
Best Regards,
LiveCareer.
I was having a hard time finding a job no one was responding to my resume after I used your resume template employers started calling me with in days
Date of experience: July 27, 2014
Hi Roy J.,
We are glad that that you found the site helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
I have not been in this site for a long time. I am trying to update my resume for a part-time job. I do need some professional advise. Kathy
Date of experience: October 22, 2021
Thank you for taking the time to reach out, Kathy, when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
They provide mediocre service and charge your credit card subscription fees even when you did not sign up for a subscription. DO NOT USE THIS SERVICE. IT'S A SCAM!
Date of experience: February 8, 2016
We apologize that you had this experience with the service. On our system you can create unlimited amounts of resumes and cover-letters and download them on plain text for free. In order to download the resume with our templates and designs you must be a premium member of our service. We provide to our new customer to try the service for a trial period for $1.95. This will give you premium access to the service for 14 days so you can explore the different tools and templates that we have available on the page. Before the subscription is purchased we provide the information that after the 14 day trial is over is going to auto-renew to the monthly subscription. We also have this information provided in the checkout page and a customer also receives an email with all the information of the subscription when the order is processed. We offer many ways to cancel the active subscription, this include self canceling on the page under your settings, by chat and also you can call and we can assist you on the cancellation. We are very committed in providing great customer service. You can contact us directly at customerservice@livecareer.com so we can provide you with assistance on your current situation as well we send you a private message so we can help you achieve a timely resolution.
Best Regards,
LiveCareer
This is very easy to use; however, it would be nice if you said out of the gate that there would be a fee to obtain the final product.
Date of experience: March 3, 2021
Thank you for sharing your feedback and rating us with five-stars!
Great product. Only issue is I was offered the annual price and I clicked on it but it would not accept it as an option.
Date of experience: May 7, 2020
Thank you for sharing this valuable information, Joe we're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback!
, look at the number of 1 star posts, compared to 5 star posts, a clear indication that something is out of kilter Quick run!
Tip for consumers:
Run away as fast as possible, and don't look back
Date of experience: August 5, 2015
Hi Penny O.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I like everything about LiveCareer so far, as I build my resume.
My be this resume and cover letter might land me a better job.
Date of experience: January 24, 2022
Thank you, Richard, for sharing this with us; we wish you all the best in landing your dream job!
It really was a quick as advertised, to complete my cover letter, & it was actually fun. Furthermore I was very impressed with the result.
Date of experience: August 20, 2021
Thank you, Rodney, we truly appreciate your feedback, happy customers make our days brighter.
I found extremely easy to put together my resume with the easy to follow
Step by step instructions. Very user friendly... Good job all around...
Date of experience: August 5, 2014
Hi Timothy B.,
We are so glad that you found the site helpful and easy to use. We wish you the best of luck in your job search.
Best regards,
Anna
LiveCareer
This service is highly recommended! I received the help that I needed to improve my resume as well as my interview skills. Thanks so much!
Date of experience: August 27, 2014
Hi Vanessa C.,
We are glad that you found the site helpful. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
Very impressed with the content of the choices to add to my cv, looks great and I got the job thank you for your help
Date of experience: November 11, 2016
Hi George, congratulations on your new job! Thank you for reaching out to us and letting us know your wonderful results with our product. Reviews like this one make our day. If you need anything else, just contact us, we got your back. Thanks!
It was very user friendly and to edit and change things around was a breeze. Definitely recommend using this site for cover letters and resumes.
Date of experience: September 10, 2014
Hi Maria C.,
We are so happy that you found the site helpful and easy to use. Thanks for recommending us to others.
Best regards,
Anna
LiveCareer
Thanks to Live Career, I got hired at my dream job. They made it easy to revamp my resume and cover letter to get noticed.
Date of experience: March 27, 2015
Hi Keri D.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
For someone who's been out of resume writing practice for a while, this experience made it easy and quick to piece together a professional resume.
Date of experience: March 3, 2021
Thank you for sharing your feedback and rating us with five-stars!
The day I decided to use this website, I was only charged $1, because of the resume downloaded to my computer, I then deleted the account and everything was fine. Checking my bank statement almost a week after, I was charged $39.80 from livecareer even though I was no longer using their services, and I also was never told that they took the money, or that they were going to, they did as they pleased. I called and simply told them what happened, the customer service man was polite and filled out a request form, the board rejected it, because they already took my money, Once again, I was notified, I was furious and demanded a refund, because they "accidentally" activated my account when they were authorizing my $1. I am currently calling again to complain, I have been on hold for 20 MINUTES! I am livid, I am not a rich person, I had to turn off my phone, because I simply did not have enough to pay for it, therefore I am borrowing a friends. I tried to use their website hoping it'd be helpful to find a job, but instead they left me no money. THIS IS BULLCRAP! DO NOT USE THIS RESUME WEBSITE...
Date of experience: March 4, 2016
Greetings Angel, we are very sorry that you have had this experience with our service.
All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As you mention you deactivated your account. This means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
We are more than willing to assist you, for we have sent a direct message to you so we can take a second look into your account.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously.
Best Regards,
LiveCareer
Excellent customer service, they resolved my issue very fast and with very positive attitude
Date of experience: December 18, 2023
Hello,
Thank you for your review. Glad we were able to help!
Very willing to help, did not put me on hold, answered all my questions and solved my situation very quickly.
Date of experience: September 13, 2016
Hi Irene:
Thank you for taking the time to review our services. We are thrilled to know that our Customer Care Expert was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I tried another resume builder and it kept on losing my work. Finally I was frustrated and found live career.
Date of experience: August 2, 2021
Thank you for sharing your feedback and rating us five stars!
Haven't had to update my resume in decades and this site was helped me build a current and impressive resume.
Date of experience: June 16, 2014
Hi Maryse W.,
We are happy that you found the site helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
It was very easy and beneficial to type my resume with LiveCareer. I was offered a job within a week.
Date of experience: February 7, 2015
Hi Diane F.,
Congratulations on your new job! We are glad to be of assistance. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Positive, user friendly, simple to use. Bullet points and additional information available helped to compose a thorough and complete resume.
Date of experience: January 30, 2017
Hi Angela!
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Live Career gave me a great opportunity to bring my cover letter and resume together to make a collaborative combination.
Date of experience: October 31, 2022
This is amazing to hear, Tina. Thank you for trusting us with your resume and cover letter; we're so happy we were able to help you!
For the latest employment news and career management advice, follow us on:
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Pinterest: https://www.pinterest.com/livecareer/
Forever available & awesome recommendations! What a great tool to have &utilize. Everything is saved to track your great progress.
Date of experience: February 7, 2022
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Sharon R.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer