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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I was pleased with the program but it was too expensive. At least with this payment arrangement, I can continue to get help
Date of experience: December 6, 2020
Am very happy with my experienced
Very helpful and answer all my questioned
The website helps you do your resume with no problem.
Date of experience: February 16, 2017
Hi Leslie,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Easy to use, walked me through each step and provided professional language suggestions for each area with tips on what to focus on.
Date of experience: April 12, 2022
Thank you! We're pleased that you're happy with our builder.
Your site was easy to navigate. I used it to write my resume and a cover letter. Your system made both so easy.
Date of experience: November 4, 2014
Hi Oludare O.,
We are so happy that you found the site easy to use. We wish you career success.
Best regards,
Anna
LiveCareer
I love the step by step process it guides you through to complete your resume. It also gives suggestions for your job specialty.
Date of experience: May 13, 2021
Thank you, Kimberly, for the love and support!
Wonderful, so easy to use! I needed a resume asap for a job I was applying for, and I got it all done with such ease and it looked amazing on paper!
Date of experience: June 29, 2014
Hi Denisse N.,
Congratulations on your new job! That’s great news! We are glad to be of help. We wish you success in your new career.
Best regards,
Anna
LiveCareer
This site says it free but when you need to get your resume off the site they try to charge you. Waste of time so don't use this site.
Date of experience: February 1, 2013
Dear Dan,
We apologize for the misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. If you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription. However we do offer the ability to download a FREE Plain Text format.
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Creating the resume was fast and easy. I am curious if I can go back and make any changes and how easy it will be to save and print.
Date of experience: April 19, 2022
Thanks for sharing your experience with us and yes you can as many times you want.
This was advertised as a free resume builder. However, once I got to the end I was informed that it was in fact a charged service.
Date of experience: May 26, 2020
Thank you for sharing your thoughts, Candice!
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Dissatisfied. You Are Only Interested In Making Money Only. First Of All You Charge A Excessive Monthly Payment And Then You Charge Extra For Other Services.
Date of experience: August 27, 2014
Hi Terry H.,
I’m very sorry that you have had this experience with our service. LiveCareer’s resume builder is dedicated exclusively to helping people get jobs. In these tough economic times, a well-written resume is essential. LiveCareer’s interactive tools - including a cover letter builder, resume builder, vast array of resume samples and LiveCareer review process, help job seekers easily and professionally secure the jobs they want. With LiveCareer’s award-winning application, building a standout cover letter and resume is easy, affordable and professional for all job seekers.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. I would appreciate if you would contact me directly with the email address you used to create your account so I can take a look on it personally and resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The person who I was talking to was very helpful and informative and helped me get a refund as I am a student. Went above and beyond my expectations
Date of experience: August 23, 2023
Thank you for this great feedback and for rating us!
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They put the site as "free cv maker" and in the end when you waste your time making a cv they ask for you to pay...
Tip for consumers:
Don't use its scam
Products used:
cv maker
Date of experience: January 11, 2023
Thank you for sharing your feedback with us and our apologies for any confusion; however, we do in fact, state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you a chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14 days to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14 days; once those days are up, we do not process any refunds.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, which can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
You advertise yourself as "free" but in order to use the resume I spent a half hour creating, I had to pay a fee. That makes you a liar.
Date of experience: October 1, 2021
Thank you, Renee, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I got to see many issues in your website, I am not at all happy. I have collected screenshot of issues. I request a call back.
Date of experience: February 24, 2020
We deeply regret to hear that you are not happy with our resume builder, Richard!
Unfortunately, our social media department does issue callbacks. However, we would love to help you with any issues that you are having with our builder, shortly, you will receive a private message from us in order for us to take a look at what happened.
When I start to build the resume it shows that as free but to get the download of the resume it needs cash. This is not an honest thing
Date of experience: October 4, 2021
Thanks, Nija, for the feedback!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
The software behind the build your resume was easy to follow. The results were amazing and thank you.
Date of experience: November 8, 2023
Hello,
We’re thankful for the amazing feedback you have given us!
Great customer service. They really went above and beyond. Very quick to resolve the issue and very courteous.
Date of experience: September 12, 2018
Hello, Samar:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
My experience with Joe was wonderful. He was calm, helpful and very inspiring. What a wonderful young man!
Date of experience: September 13, 2016
Hi Jennifer:
Thank you for that fabulous review. It is nice to know that Joe was able to resolve everything for you and that you had a great experience. We are very proud of our Customer Care Experts, they provide the best of the best for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
The re-formatting of the resume should be more user friendly. Otherwise I am fairly happy with the result!
Date of experience: March 30, 2022
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
Pretty good service. It would be good if sections like Education could simply be removed from a template.
Date of experience: July 29, 2020
Thank you for sharing your feedback and for giving us a great rating.
Joe is such a nice guy. He deserves a promotion. He was very friendly, outgoing, personable, and patient.
Date of experience: February 22, 2017
Hi Jessica!
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Very helpful, useful. The site is user friendly easily manageable. The cost was also very pleasant to see.
Date of experience: September 16, 2021
Thank you for sharing your feedback and rating us five stars!
Not enough flexibility to make changes to headings and cut off of space for titles/ organizations worked for.
Date of experience: February 18, 2020
Thank you for taking the time to rate our services, Kim!
Unfortunately, our "Heading" sections can not be edited since that is the format for our templates, however, if you are experiencing technical difficulties with the spacings and tittles we would be more than happy to help you with you solve any issues.
Please expect a private message from us shortly.
Absolutely a scam.
I work in the web industry. I read the terms and conditions of LiveCareer and totally understand the principle of recurring charges for a subscription. LiveCareer states that you can only delete your account once your subscription expires. Sure. So I set up a reminder on my calendar to log in to delete my account once my subscription expires on April 26,2016.
April 26 rolls around and I log in. No option to cancel or delete anything. Weird, because right there on the page it says my subscription is set to expire April 26. I log out and try again the next morning, this morning, April 27. Now, the subscription pages says that my subscription expires April 27. Seems that they are dynamically changing the date so that your subscription never actually expires and you won't ever be able to delete you account.
After a hugely frustrating live chat where the agent asked me several questions about my account and billing information that they should have been able to see if they were in my account, I was promised a refund of $9 for the past three months that I was charged (Jan. - March, 2016). I was also told my subscription expired in Oct. Of 2015. He couldn't explain why I was continuously charged for the 5 months since; or why I have never been able to delete my account or cancel my subscription. Once I was finally assured that my account and subscription was deleted I asked if I was going to be charged again. The only thing the agent could tell me was "not likely."
I also spoke with another agent on the phone shortly after my live chat, who assured me again that my card will not be charged again. We'll see.
LiveCareer's business practices are unscrupulous. Their account and subscription settings on their website are illogical and illegal. Their customer service is mostly useless. They are making their money off of illegal, sneaky withdrawals from the bank accounts of vulnerable people who are searching for work.
I don't want the refund and I don't expect to ever see it. I want this business to be shut down.
Tip for consumers:
Don't be tempted to sign up for LiveCareer. You're in for a world of frustration and lost money. You're better off Google searching for resume templates and examples, believe me.
Date of experience: April 27, 2016
Dear Tina E,
I’m very sorry that you have had this experience with our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards,
Anna
LiveCareer
Great template options. Website saved info automatically so I didn't lose the info I input. Price is reasonable.
Date of experience: December 24, 2021
Thank you for sharing your feedback and rating us five stars!
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you, Doris, for the feedback!