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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I really like this website it is very user friendly and the templates are self explanatory and the customer service is excellent.
Date of experience: June 6, 2016
This is misleading site. It says get your free download and resume but in order to get it you have to purchase.
Date of experience: May 21, 2021
Our website offers a basic access account completely free which allows you to download a plain text version, Laureen.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I got hired on my first application. Maybe dumb luck, maybe great resume builder app. I got the job, what else matters?
Date of experience: August 31, 2014
Hi James G.,
Congratulations on your new job! We wish you the best in your new career.
Best regards,
Anna
LiveCareer
The women was nice, understanding, answered all my questions, and all done quickly. She was a very pleasant person to talk to.
Date of experience: April 11, 2017
Hi Vanessa,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
It said that it would be "free" when I found the link on Google. It is not free. I hate hidden fees.
Date of experience: February 15, 2020
We're sorry to hear that you feel this way about our resume builder, Rebecca!
We would love to help you address any concerns that you might have and under no circumstance do we hide our fees, please know that we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
Loved everything except not having a one-time payment option for the cover letter. Having to cancel the auto-renew feature is a hassle.
Date of experience: January 13, 2023
Thank you for sharing your feedback and for rating us. We want our customers to have the best experience and feel happy with our products and services. We would love to see if we can find any solution to your problem.
Please get in touch with our designated customer support team when you have a chance. Our agents will be happy to assist you with anything related to your account.
Contact: https://www.livecareer.com/contact-us
Good organization and helpful. I am a broke college student so the money was the only downside but it was worth it
Date of experience: January 22, 2020
We’ve taken note of your feedback and it’s much appreciated, Morgan. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
I have faced a problem with my subscribtion renewal and i found a professional customer service team who were able to solve and help me, thank you
Date of experience: September 28, 2018
Hello, Mohamed:
You're very welcome and thank you for sharing your experience with us! It's great to hear that we were able to help you solve this issue in a professional way. If there’s anything else we can do, don’t hesitate to get in touch with us.
Amendments sometimes lost if I type in too much. Would have been nice to have had an indication before attemting to save and then lose my amendments.
Date of experience: July 22, 2022
Oh! We're so sorry to hear this, Hugo, and thank you for rating us!. If you need assistance in the future, please don't hesitate to contact us at: https://www.livecareer.com/contact-us. We're always happy to help.
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Great to be able to save and edit my resume quickly when applying for a second job months later!
Date of experience: March 9, 2022
Takes the stress out of writing a resume and cover letter
Date of experience: July 15, 2021
AMAZING! Very satisfied with the service I received. Not only a great product, but great staff! I have been happy with all levels of service.
Date of experience: July 22, 2018
Hello, Megan:
We appreciate you taking the time to write this review. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with
I have been calling and calling and doing live chat with person. They cut me off i want to cancel this immediately but they will not help me
Date of experience: May 1, 2011
We appreciate you sharing your experience with us, Sarah. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
The person I spoke with over the phone was very friendly and helpful. I only wish every customer service representative was as kind as her.
Date of experience: July 29, 2016
Hello Josh,
We are excited that you were pleased with our Customer Service. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
Thanks for the feedback and the five stars, it's very important for us.
Best Regards, LiveCareer
Said free resume-went through all the resume and get to the end and you charge me... NOT happy! You should have mentioned in the beginning.
* LiveCareer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 3, 2019
Hello, Eric, we are in fact free, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
The temple was very easy to use. I love the fact I can go back and edit my resume whenever I need to do so!
Date of experience: July 22, 2021
Thank you for sharing your feedback and rating us five stars!
They were great to work with and helped me with all my needs and concerns. I was able to accomplish this with one phone call.
Date of experience: March 6, 2017
Hi Diane,
We are excited that you were pleased with our service. We are committed to providing great customer service. Thanks for that awesome feedback.
Never used a resume builder before - I am amazed and thrilled with the framework for the build and the catalog of detailed skills and experience
Date of experience: March 12, 2020
We appreciate you taking a moment to share your satisfaction with our resume builder, Daniel.
For a person who haven't typed a resume in a while, this app made it easy and simple for me. I would highly recommend it
Date of experience: April 20, 2021
Thank you for sharing your feedback and rating us five stars!
It seem like there is no unique writer out there, the cover letter I got at the end it look the same as another company
Date of experience: May 27, 2020
We're always open to new suggestions for improvement, Mayson please do not hesitate to reach out to us with more of your feedback!
Great customer service. I wasn't on hold forever and I got the help I wanted immediately from a nice young man Johnny.
Date of experience: April 20, 2017
Hi Tonya,
We are thrilled that you were delighted with how Johnny was able to provide assistance to your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
Excellent company and website was very easy to use! Great customer service, no hassle cancelation after I no longer needed the service!
Date of experience: March 28, 2017
Our Customer Service Agents are always here for you, Brenda, so if there’s anything else we can assist you with, just get in touch.
A free resume that you cannot print or download is not free. You wiull be hearing from me to cancel my membership.
Date of experience: August 4, 2020
Thank you, Carrie, for sharing your feedback, to clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Like the ability to import an old resume and the suggestions - there are some wrong assumptions during the import process though
Date of experience: March 27, 2020
Thank you for sharing your satisfaction with us, Kunkler!
I had a great experience talking with the customer service. Helped me with everything I asked and with speed. Thank you
Date of experience: October 20, 2016
Hi Juliana,
Great review of our Customer Service team. We truly appreciate your feedback and the 5 stars rating.
Thank you!
Great cover letter. The website was easy to navigate. Cheap and easy to get out of once you get a job.
Date of experience: May 30, 2021
Thank you for sharing your feedback and rating us five stars!
I am Ready here for every one that needs this website for building the resume, i know every thing about them
Date of experience: November 28, 2015
Greetings Maryam Z, thank you for the feedback. We live career have every detail of the subscription terms and conditions as well as other statements in the page that indicate that we have the initial period of 14 days access to a recurrent payment of a monthly basis fee that give user the ability of having all premium futures and benefits such as the Resume builder, cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles, job alerts near your area and more. Thank you for your feedback, have a wonderful day.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Brian W.,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product.
We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Best Regards, LiveCareer