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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Beware!
Don't use this site. They will mislead you and you will end up paying more money than you would expect!
Date of experience: March 5, 2016
We are so sorry you feel that way about our service. We would really like to assist you with your concerns. We have sent you a private message so we can further assist you in a secure manner.
Best regards,
LiveCareer
The tips and format were very helpful. I was disappointed that the editing and payment options were not disclosed up front.
Date of experience: July 21, 2020
Thank you, Joe, we're always here to land you a hand with your resume and cover letters.
Making the resume was good. But not being clear that this is a paid service in the beginning is not cool
To make my mom's resume
Date of experience: September 26, 2019
Hi Michael,
Please know that all of our 14-day trials come with a 100% money-back guarantee! Nevertheless, we truly appreciate your honest feedback!
The functionality of the application is very user friendly. The pre-populated responses are very thorough and accurate when explaining job details.
Date of experience: September 3, 2020
Thank you for sharing your feedback and for giving us a great rating.
Said it was free, then charged me and wants to continue to charge me unless I remember to cancel the subscription.
Date of experience: October 6, 2020
Thank you, Rebecca, for taking the time to review us, when users sign up for our 14-day trial, we're very transparent in disclosing the subscription policy in several areas from the sell page to the order confirmation page, in addition to the payment confirmation email as well.
If you want to avoid any recurring charges simply cancel the account before the trial expires.
I have used this services a few times and each time I have had my issue resolved quickly and accurately and the reps are friendly and helpful.
Date of experience: July 11, 2014
Hi Meg C.,
We are glad that you had a good experience with our customer service. We wish you career success!
Best regards,
Anna
LiveCareer
Bonnie was my agent I spoke with, and she was great! She was quick, to the point, and helped me in less than 5 minutes. Great service!
Date of experience: July 18, 2014
Hi Katie M.,
We are so happy that you liked how Bonnie assisted you. We wish you career success!
Best regards,
Anna
LiveCareer
Y'all were such a big help to me with my resume. I really liked your suggestions and you wordings that was such a big help. Thank you
Date of experience: August 27, 2014
Hi Jen A.,
We’re glad to be of help. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I called in to get help on a resume, the person was very clear in his language and help me resolve the problem in a timely manner.
Date of experience: August 19, 2016
Hi Jean,
We are thrilled that you were pleased with our assistance and how pleased you are with how your resume looks now. We are committed to providing great customer service. Thank you so much for your excellent feedback!
Best Regards,
LiveCareer
In canceling my account during the trial period, I unknowingly deleted my account rather than canceling the automatic monthly charge. When I noticed the first monthly change of $39.80, I tried to sign into my account to verify the cancellation, but the account no longer existed. I figured there would be no other charge. One month later I was charged again. When I called to cancel, 2 days after the second charge, I was not offered a refund of the second month, but told my account was now cancelled and I could use the website for the rest of the paid month. I tried to login and again got the message the account did not exist. I called and got a second representative who told me they are unable to reopen a deleted account. SO I AM UNABLE TO USE A FULL MONTH OF SERVICES I HAVE PAID FOR. This is the most ridiculous thing I have ever heard of. Finally she said she would try for a refund, which is rarely done. I was given a prorated refund of 29.85 on July 5th, for a monthly charge of 39.80 on July 3rd. The full month should have been given. This is not an 'in good faith' service.
Tip for consumers:
Stay away. I see others have had similar problems canceling. It is set up this way to get your money. Resumes are also not easy to edit once off their website.
Date of experience: July 5, 2015
Hi Laura I.,
I’m very sorry that you have had this experience with our service. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
The prorated refund that we processed was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues.
Best regards,
Anna
LiveCareer
Everything was set up with examples of what to pull from to create in my own words of how I wanted to present myself in my resume'.
Date of experience: April 14, 2021
Thank you for sharing your feedback and rating us five stars!
I built my resume and very easily. The whole process was very easy to use and guided you step by step. I Loved it.
Date of experience: November 18, 2016
Hi Cindy, thank you for that awesome review. We are glad that you loved our services. If you need anything else, just contact us, we’re here for you. Thanks!
I am new to this and would love to continue using this for a long period but I feel the cost is to expensive
Date of experience: September 9, 2021
Thank you, your feedback is much appreciated, Theresa!
I am just getting to know the site and am very pleased so far. David at Customer Service was very helpful and very real.
Date of experience: June 10, 2016
Hi Mari:
Thank you so much for this positive feedback! We are committed to offer our customers the best customer service. It make us happy to hear that David was able to assist you why getting to know the site. Please feel free to contact us if you have further questions or concerns.
Best Regards,
LiveCareer
Thanks for the assistance with my resume. I really have problems with getting the right wording for each profession that employers are looking for.
Date of experience: August 3, 2021
Thank you for sharing your feedback and rating us five stars!
I called prior to the billing statement and could not contact a representative to cancel. I tried a month later and finally got through.
Date of experience: July 27, 2023
Hello!
We're sorry to hear this, and thank you for bringing this to our attention. We completely understand your concerns and do not participate in those practices. We want our customers to have the best experience and feel happy with our products and services. We want to help you and find a solution to your problem. When you get the chance, please email us at: customerservice@livecareer.com. You must include your full name and account ID or email address used to create the account so that we can access your account. Also, email responses may take up to 48 hours due to the high level of messages we receive each day.
We look forward to hearing from you to find a quick solution!
I love how easy it makes it and how many different options it gives! It also assists with examples if your drawing a blank!
Date of experience: March 5, 2013
Hi Nora! We are glad to know that our text tuner sample and templates helped you utilize the service and makes it convenient for you to create a resume!
I have only positive things to say, my phone call was very direct and to the point and I got exactly what I wanted
Date of experience: June 18, 2016
Hi Thisha:
Thank you for providing us with this positive review! We are happy to hear that you had a positive experience with our customer service. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I really appreciate the pre-written texts that I was also allowed to personalize, totally helped when I was figuring out how to describe myself.
Date of experience: September 14, 2020
Thank you, Kristen, for sharing your satisfaction with us!
The company actually refunded the amounts charged to me credit card. I received an email stating they had credited the credit card. I'm grateful.
Date of experience: April 29, 2015
Hi Denise C.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
There are instances that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Absolutely wonderful and so incredibly convenient and helpful towards updating and creating resumes/cover letters for job positions!
The cost is really helpful for what an efficient and beneficial website it is, I honestly wouldn’t mind paying for the full month!
Date of experience: May 26, 2023
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
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It's easy to do a resume through Live Career, they do everything for you. All you have to do is put in the information.
Date of experience: March 6, 2022
Thank you, Valerie, we’re happy to hear that it was as easy as 1, 2, 3!
I appreciated her quick and efficient help. My day is very hectic so I appreciate when someone is to the point and very helpful.
Date of experience: August 24, 2016
Hi Desirea:
Wow! Thank you for that wonderful review! We really appreciate our Customer Care Specialist and are very glad she could help you out with everything. Please feel free to contact us anytime in the future.
Best Regards,
LiveCareer
I enjoyed using the resume service and when I needed help I received prompt attention.
Great experience!
Date of experience: September 1, 2016
Hi Cynthia:
We are happy to know that you liked our site and services. Thank you for taking the time to write us a review, we greatly appreciate it. If you need further assistance, do not hesitate to contact us.
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
We are very sorry that you have had this experience with our service, Lana. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly you can email me at customerservice@livecareer.com Also we have sent you a privat e message to see if we can be of further assistance to you.