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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I have been using LiveCareer for years to build outstanding Resumes as I advanced in my career path.
Date of experience: August 23, 2021
Can't tel anything about that experience unless it will be evaluated by the End Result (by Hiring Manager.
Date of experience: February 12, 2020
Your feedback is much appreciated, George!
Took me longer than I expected to enter my data than expected in trying to maneuver within your site.
Date of experience: January 7, 2020
We are always open to suggestions on ways we can improve and thank you for providing us with your feedback, Sanchez.
Everything was great but I created my new resume but it disappeared. Where can I find it? My name is Jorge Paez
Date of experience: May 14, 2020
Thank you for letting us know about this, Jorge we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
You should make it apparent that you will have to pay in order to get your resume BEFORE people start working on it. Very deceptive.
Date of experience: May 6, 2021
To clarify, Jorden, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I was double charged and i cancelled the subscription, but no OPne refunded me for the overcharge or cancel the subscription
Date of experience: January 9, 2020
We are sorry that you are experiencing this with us under no circumstances do we like to hear this kinds of news. We'll more than happy to help you solve this matter, however, in order for us to look into this matter, please contact us at https://www.livecareer.com/contact-us
I had an issue with my account and it was sorted quickly and Ener was patient and went above and beyond my expectations.
Date of experience: March 27, 2017
Hi Nicola,
We are thrilled that you were delighted with how Ener was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best regards,
LiveCareer
I wanted to select the one time payment but the system would not allow me to uncheck the other option then check the option that I wanted to select
Date of experience: March 25, 2021
Thank you, Tom. Your feedback is much appreciated!
Quick and easy. Uploaded my resume and it was transcribed to their format. LiveCareer added statements to my resume to make it stand out.
Date of experience: February 6, 2022
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
Nieuczciwe podejście do klienta! Reklamowana jako darmowa aplikacja, okazuje się płatną, po 14 dniach za 14,99zl, koszt wrasta do 99zl za miesiąc! Nierzetelna informacja konsumencka. Niezwłocznie proszę zwrot niesłusznie pobranych pieniędzy z mojej karty kredytowej. W przeciwnym razie zgłaszam sprawę o wyłudzenie!
Date of experience: December 27, 2023
Cześć,
Przepraszamy za wszelkie zamieszanie i niedogodności. Warto zauważyć, że nasze usługi oferują darmowy dostęp do pobrania wersji tekstu prostego. Jednak pewne funkcje premium wymagają subskrypcji. Chcielibyśmy skorzystać z tej okazji, aby wyjaśnić wszelkie wątpliwości.
Nie oferujemy opcji jednorazowej płatności. Nasza 14-dniowa wersja próbna automatycznie odnawia się na dostęp miesięczny, dopóki nie zdecydujesz, że spełnia Twoje oczekiwania i nie zdecydujesz się anulować subskrypcji. Aby uniknąć jakichkolwiek nieporozumień, ta informacja jest udostępniana przed, w trakcie i po zakupie subskrypcji. Udostępniamy również tę informację w mailu powitalnym wysłanym podczas zakupu.
Chcielibyśmy pomóc Ci w zgłoszeniu zwrotu. Proszę sprawdzić wiadomość od nas, w której poprosimy o informacje dotyczące Twojego konta. Jesteśmy zdecydowanie zaangażowani w zmianę Twojego zdania o nas i zapewnienie, że otrzymasz doskonałą obsługę klienta, na którą z dumą liczymy.
Dziękujemy za poświęcony czas!
I wanted to add github link and Linked In profile along with my contact info but it wasn't possible from here, other than that its nice experience
Date of experience: November 22, 2021
Thank you, Harmish, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Josue Sanchez was super helpful when I asked how to move segments of sections around. He really saved me time and frustration!
Date of experience: May 31, 2017
Hi Kristina,
We are thrilled that you were delighted with how Josue was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
My representative was awesome, Kathia Chavez. She knows her product and how to make it work best for the customer. Outstanding service
Date of experience: July 26, 2016
Hello Donna,
Thank you for that amazing review. We appreciate very much your kudos to Kathia Chavez and your “5 star” rating. If you need anything else, do not hesitate to contact.
Best regards,
LiveCareer
Great service. Gonna need to get creative soon though. ChatGPT could have produced something similar for free :)
Date of experience: January 15, 2023
Thank you for this great feedback and for rating us!
Will take your money without $#*!ing consent. That too monthly. Not able to delete the account as well. Stay away folks. Why isnt there a zero rating
Date of experience: May 19, 2015
Hi Vishwa P.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
Very happy with how your company has helped me transform my cover letter. Couldn't have done a better job myself
Date of experience: July 24, 2021
Thank you for sharing your feedback and rating us five stars!
Really wish I had known that I would have to pay for my resume before I spent the time completing it on the site.
Date of experience: June 16, 2020
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips, Tyler.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
EXCELLENT! Its user friendly, even if you are computer challenged. I love it and will definitely pass this site on to my school mates.
Date of experience: August 27, 2014
Hi Geinah J.,
We are glad that you loved the site. Thanks for recommending us to your schoolmates. We wish you all the best!
Best regards,
Anna
LiveCareer
This company is horrible. They portray to appreciate the business of customers but have horrible customer service and are a very shady business. If you type in Google Free resume builder LIVE CARE ER will pop up and you can just start creating a resume for free. NO WHERE ON THE PAGE WILL IT SAY U WILL HAVE TO PAY ANYTHING UNTIL YOU ARE FINISHED AND READY TO PRINT THEN THEY ASK YOU FOR MONEY. You pay 1.95 for a trial period and they take money out of your account soon after (39.80) without any type of warning and will claim to you they sent you an email notifying you of the charge. These people are liars. I called to cancel my subscription only to be harassed by the customer service associate asking me not to cancel. Asking if I would mind paying 12 or 3 dollars a month for something I don't use. Multiple times I asked CHARLES to cancel my account but no he insisted on trying to get me to keep using their service. After he finally stopped he then gets an attitude and becomes very aggressive. I just want my money back for a service that I am not using and wasn't aware of being charged to my card. I've been told that a request for a refund has been sent out but I see alot of reviewers claiming they weren't approved. I WILL BE REPORTING LIVE CAREER to the Better Business Bureau. This needs to be shut down. They take your money and don't give it back!
Please stay away from these guys they do not have good intentions and they aren't here to help you. Just steal from you.
Date of experience: May 11, 2016
We are sorry that you feel this way Jazmin. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 USD and we provide the information that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal.
We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at customerservice@livecareer.com with any concerns you may have regarding your account. We also send you a private message so we can assist you directly. Looking forward to helping you achieve a timely resolution.
Best Regards:
LiveCareer
Omg. After spending HOURS trying to put together a resume that will get past the talent bots, I've finally done one that was fast and FUN.
Internet search
Fantastic resume building tool.
Date of experience: September 27, 2019
Stephanie,
We just love your feedback! Thank you so much for sharing!
All the way through website says FREE Free, Free, than when I need it, now it's time to pay. Shame on you.
Date of experience: April 4, 2022
Hello, Elizabeth
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services. When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page
In addition, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download the plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are not listed within the free account.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
https://www.livecareer.com/contact-us.
The CSR was clear, concise, and quick, and not condescending when he determined that the problem was a simple mistake on my end.
Date of experience: October 3, 2016
Hi Rick:
Thank you for that amazing review, we greatly appreciate it. It is nice to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, please contact us.
Best Regards,
LiveCareer
A thief
Your website boomed out and never gave me my resume. THIEF - Will tell it to the entire WEB!
Date of experience: February 16, 2021
We’re deeply sorry to see your rating towards us, Coreen.
We always want our customers to have the best possible experience with our products or services, and we’d love to see if we can find a way to make that happen so please be on the lookout for a private message from us shortly in order to obtain your account details
Thank you!.
I found this really helpful and I would suggest Live Career to anyone looking to advance their resume.
Date of experience: December 31, 2021
Thank you for sharing your feedback and rating us five stars!
This is a great site. Helped me build a fantastic resume which in turn helped me land a FANTASTIC career opportunity! Thank you for the help.
Date of experience: August 2, 2014
Hi William W.,
Congratulations on your new job! We are glad to be of help. We wish you more success.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you for sharing your feedback and rating us five stars!