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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Your employee Sabastian was an excellent Customer Service Associate he was able to help me and resolve my concerns.
Date of experience: January 30, 2017
Charged me even after I cancelled the Acct and not at the 4.95 I paid but a higher 34.95 amt. DON'T USE THEM!
Date of experience: May 18, 2012
Dear C H,
Hi, work at LiveCareer. Please contact us immediately if you have your cancellation confirmation number or email. We will be happy to honour this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
STAY AWAY FROM THIS SITE!
Their practises are very fraudulent and deceptive.
I went to pay my utility bills this weekend to find nearly $50AUD had been withdrawn from my bank account.
I ring my bank to find that livecareer has billed me another two times prior, which means I have pretty much been charged $150 for a very simple resume.
Do not be fooled by this website, or their claims that they make it clear that they will auto-renew subscription.
They lie about how much monthly subscription costs, it's easy enough to see for yourself, all you do is click on "my account" then "subscription" where it offers you to upgrade from their $1.95 14-day trial to $7.95 monthly access; yet they charge $38.90 which takes them 6months to start billing?
How does that work live career?
How can you claim that you make these facts clear when so many angry customers say otherwise?!
They do not hold true to their money back guarantee stamp image that this page also exhibits.
It also does not state on this page anywhere that the 14 day-trial is AUTO RENEWED as their representatives keep stating in their response to comments on reviews about their company.
When I click on "delete account" it tells that I have an active subscription, that I need to click "continue" to cancel the subscription, lo and behold when I click on "continue" it takes me to the subscription upgrade page!
Using the live help chat applet yields not satisfactory results, either sends as an email or never any support representative on the other end, after 15mins of waiting.
This is AFTER having to change my web security program's settings to allow me to visit the site due to it's suspicious behavior.
This website is all kinds of wrong!
I have contacted my bank, and cancelled my card and they are sending me a new one; furthermore I will be contacting the fraud dept. of my bank to retrieve the money they have billed me for.
However this does not satisfy me as it has still put me in financial hardship, as it has made me behind in paying my bills.
Date of experience: May 31, 2015
Dear Alana L.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment that requires an upfront payment of $95.40 and is the best value for full access to your resumes for the entire year. The other option is our 14 day access that auto-renews at $39.80 on the 15th day billed every four weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Deleting an account is different from cancellation. Deleting means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal. Cancelling a subscription online can be found under the subscription tab.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. If you have any further issues, you can contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I didnt understand the 14 day trial. The rep explaned it to me and help me get what I needed done. Thanks!
Date of experience: July 21, 2016
Hi William:
We are very glad our customer care expert was able to help you out. Thank you for that great review, we really appreciate it. We are committed to providing excellent customer service. Please feel free to contact us if you need anything in the future.
Best Regards
LiveCareer
Like hundreds of others who have trusted in this site, a site that is making millions of dollars off of people by stealing from their bank accounts (without them realizing), and without them even using their services! A complete and total joke, scam, and honestly the most unethical company I have ever seen. How does a "career helping", resume building website that is supposed to be HELPING people who don't have jobs aka DONT HAVE MONEY, take money from the people who need it the most? Many magazine companies & websites automatically renew subscriptions but I've never had a company not apologize and refund me. It's sick what these people are doing and they need to be exposed, taken off the web & sued! Obviously if this many people are having the SAME issue, wouldn't you want to fix it? No! Because you're all about the money Live Career, you don't care about offering people good products or services, you're all about getting the free money! Luckily I have a huge network since I recently graduated from the University of Texas with my M. B. A. And I have over 500 UT alumnis in my immediate network, so I will quickly get the word out for them to get the word out to all the people in their networks which links all the Universities and colleges in the United States together, and the faster we get the word out, the quicker we shut down Live Career! Live Career stole the food out of my wife and children's mouths this week. They do it everyday. They trick, scam and take money from trusting, unsuspecting, hard-working Americans who are simply trying to feed their families and make a better life for themselves. To the CEO of LIve Career. I hope you read this (you obviously won't since you care nothing about customer service or PR since you haven't made any proactive policy changes to become a more ethical company) and know that you've hurt and set back SO many people that it doesn't matter if you've helped even one person, so I hope you don't justify taking people's money when you and your website have done NOTHING for that money. Lazy Pigs.
Date of experience: September 2, 2015
Hi Rebecca G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Agent, Luis Solano is very helpful.He understands my problem and acts promptly.
Great 5 stars customer sevice
Date of experience: October 29, 2016
Hi Charles,
Thank you so much for your feedback and the kudos to Luis. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer.
We appreciate your feedback, it's very important for us.
Great and fast customer service pn the phone, also will recommend your resume website is greattt thank youuu
Date of experience: June 24, 2016
Hi Yandry:
Thank you for this awesome feedback! We appreciate you taking the time for providing us with this great feedback and for recommending us to all your friends and family. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I've used this site in the pass and was able to get a great job. Relocating so I had to come back
Date of experience: October 31, 2021
Thank you, Lonnie, that is just what we love to hear, please let us know if you need any help in the future.
Great service, only just angry I didn't know I had to pay for it afterwards but I guess that's how you make money so I am neutral.
Date of experience: February 11, 2021
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Olivia.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
EXCELLENT. Love this site. I was doing this resume for a friend, but I think I will save this site and use it for myself as well.
Date of experience: March 15, 2022
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
HELLO trusting consumer!
There are reviews out there that boast on about how great this company is. And maybe for some paying through the nose for something they could have purchased good software for makes sense.
This company lures you in on a trial and will nail you for 39.80 the second your trial is over and WILL NOT. I REPEAT. WILL NOT give you a cent of your money back!
The software rated online as highest out of 10 costs less than one month of this service and you own it! You can share it with family and friends and make and change your resume endlessly.
Do yourself a favor and avoid this RIP OFF site unless you're made of money it's not worth a penny beyond the free trial!
----------------------------
REGARDING THE COMPANY REPLY
There is NO SUCH area on "Accounts" to change anything. There is NOTHING on your account settings that even shows the payment when it came out, what card it's coming from. NO SUCH OPTION EXISTS. Live Chat tells you to call. Calling tells you all the same lies she states below and acknowledges nothing and keeps your money!
In fact, I was put on hold for almost 10 minutes on the phone call JUST for the person to find out what credit card it was being charged to! She came back saying that information has to be looked up by a supervisor. IN OTHER WORDS. THE TYPICAL CALL CENTER JERK AROUND SO YOU'LL HANG UP. GIVE UP AND NOTHING ABOUT CANCELLING IS EASY. THERE IS NO BILLING SECTION ON YOUR ACCOUNT SHOWING PAYMENTS AND THEY DO NOT. DO NOT EMAIL YOU ONCE A PAYMENT COMES OUT.
The copy pasted replies to my post are lies and it's very unfortunate they try to operate this way -- stealing peoples money!
Date of experience: September 13, 2015
Hi Passing T.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
It was great easy simple and the people were very courteous as a result I got a job thank you
Date of experience: November 29, 2014
Hi Charles T.,
Congratulations on your new job! We are glad that you liked our site and service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Joe was very helpful even though I was not pleased with a policy that they had. He handled it well.
Date of experience: October 11, 2016
Hi Kyle,
Thank you for sharing your experience and to point out the professional way that Joe used to handle your request. We are committed to providing great customer service.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
EXCELLENT THUS FAR AND YOUR LIVE CHATS TOO IS VERY EFFICIENT, THANKS TO JULIAN WHO HAS BEEN PATIENT AND HELPFUL
Date of experience: July 16, 2021
Thank you for sharing your feedback and rating us five stars!
I was unable to change the subscription term from 14 day to either one month of for a full year.
Date of experience: November 15, 2021
Thank you for taking the time to reach out, Bill, when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Easy to use and low cost makes this one of the best sites ive ever used to build a resume
Date of experience: February 27, 2021
Thank you, Nicholas, we’re happy to hear that it was as easy as 1, 2, 3!
I am new to this site and just started searching again for a new job, hope it will help me.
Date of experience: January 29, 2021
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Good so far went to a different page from my new resume hopefully I don't have to do it over
Date of experience: April 15, 2020
Keep going and soon you will have a brand new resume to help you land your dream job, Andrea
I was charged exactly what I was told. The format was very user friendly and most importantly... I GOT THE JOB.
Date of experience: May 29, 2014
Hello RB.,
Congratulations on the new job! We love to hear when our customers have such great success. We are very happy to have been of assistance, and wish you the best of luck in your new job.
Regards,
Anna
LiveCareer
I thought it was great, BUT, you stated FREE< and yet a payment is at the end, and needs to be up front or its a scam
Date of experience: May 16, 2020
Thanks for rating us, Dana!
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I was surprised with this service, helped me a lot to build up my resume in a professional way.
Date of experience: February 22, 2022
Thank you, Christian, for sharing your feedback and rating us five stars!
This was the best ever! I love what it has to offer! It helped so much with everything! Thanks
Date of experience: June 5, 2014
Hi Eva J.,
Thanks for loving the site and services we offer. We are so happy that we were able to help. Best of luck in your job search.
Best regards,
Anna
LiveCareer
Said it as free, I feel like I spent all this time just to pay. What a let down.
Date of experience: May 24, 2021
Our website offers a basic access account completely free which allows you to download a plain text version, Laureen.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
So far my resume experience has been great! Love the service, and can't wait to do my cover letter!
Date of experience: October 20, 2019
Hi Daniel,
Thank you for your kind words, Daniel! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
States free template which is not true, after spending an hour on resume I had to pay to print.
Date of experience: August 16, 2021
Thank you, Anna, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you so much for sharing your excellent experience about the Customer Service provided by Sebastian. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.