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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Love this website and their customer service! This makes resume writing sooooooo much easier. LOVE LOVE IT!
Products used:
Website
Date of experience: February 14, 2023
MyPerfectResume gave me all the tools I needed to create a resume that looked professional and it helped me land the job I wanted.
Date of experience: August 29, 2016
Hi Francisco,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
Best Regards,
LiveCareer
In May of 2015 I purchased a resume template from Livecarreer for $2.00. I downloaded the template and used it to create my resume. I thought that the transaction was concluded. Recently I was reviewing my visa bill and discovered that Livecareer has been charging me 39.80 a month for the last 8 months (for no service that I can think of).
I contacted Livecareer and they told me that the two week subscription (thats how long you have to build your resume) automatically rolls over into a monthly subscription. When I was making my purchase this monthly subscription was not evident. Why on earth would I want to purchase a monthly subscription to do my resume over and over again?
The company told me that the rollover subscription language is located in the terms and conditions (fine print). And it is also described in the confirmation email.
My issue is that the monthly subscription language is not apparent during the purchase unless you read the fine print carefully or you read the confirmation email (which I did not).
I think livecareer makes its money by counting on people not reading the terms and conditions or opening the confirmation email. Again, they are not forthcomming at all regarding the monthly renewal. If they were I would not have purchased the product. I have searched the internet and have found many of others who are being chargeld monthly fees by livecareer. The better business administration has hundreds of complaint cases exactly like this one. Alot of upset people who had no idea that they would be automatically charged every month. Even netflix sends me a monthly email notice that they have charged my Visa card. Livecareer does not do this either.
In all, I was charged 39.80 a month for 8 months or 318.40.
I would like this money back, but more importantly, I would love for someone to end their ambiguous business practice in which so many people are tricked out of their money.
Date of experience: December 30, 2015
Greetings Leroy S, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages (not in fine prints they are actually in bullets). We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records.
Live Career offer a full service that include building as many resumes as the client want as well for the cover letters (some of our client create a different resume to a specific job search criteria, that will actually help to be able to direct point skills and the correct professional word phrases regarding to that job they are applying for), sometimes to find a job can take several months and our service give the client the tool to access, quickly modify, create, download, print, email those resume from any kind of device at any time as well they can find jobs through our page and many other benefits.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com as well you can check your inbox since I send you a private message to see if I can be of more assistant.
Best regards,
LiveCareer
My teenage daughter was trying to build a free resume, followed the link to Livecareer, completed a template and then they wanted to charge $1.95. I was willing to pay this when she asked if she could use my credit card, but I did NOT authorize Livecareer to bill me $50.67 Canadian for the next 6 months! Over $300.00! My daughter had gone on line to access the site, and she had received a message that the subscription had been cancelled, so we thought fine. We do not have to do anything else. However, the charges kept coming every month. I went on the Live Chat with Alaine and gave her the last 4 digits of my card number, the date and reference number of the transaction; however, for some reason, they could not find any record of it. I finally spoke with a live person, and he could only refund the last month that had been billed to my card, not the other 6. I told them to look at the activity on the account... there was NOT ANY because she had received a message stating that the subscription had been cancelled! However, they had not confirmed the cancellation with an email; therefore, their tech department had NO RECORD of it. BEWARE! DO NOT USE THIS SITE! And Anne, when you read this review, the only way that you can remedy this situation is to REFUND ALL OF MY MONEY THAT WAS TAKEN WITHOUT MY AUTHORIZATION! My teenage daughter is trying to save money for university and she is working all summer as a lifeguard. She is volunteering at homeless shelters, soup kitchens and with the Salvation Army Food Van to feed the homeless. And there are companies like this who are STEALING money away from her! Shame on you! My rating should be negative 10 stars, but that it not an option!
Date of experience: August 1, 2015
Hi Lee S.,
I’m very sorry that you have had this experience with our service. Once your subscription is canceled, you'll receive an email confirmation. There are times auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I chatted live with Hector Carranza and he was extremely helpful and made sure what I needed was taken care of ASAP. Thank you.
Date of experience: May 30, 2016
Hello. Thank you for the feedback Marissa. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
The resume builder is very user friendly, and I love how many resume style options are available.
Date of experience: May 16, 2021
Thank you for sharing your feedback and for giving us a great rating.
Great templates but misleading that it says free and you have to pay to get your resume.
Date of experience: February 19, 2022
Thank you for the feedback, Abi!
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
WAITING FOR MY RESUME TO DOWNLOAD. Seemed pretty straight forward and appreciated the click and input hints
Date of experience: April 24, 2021
Thank you, Heather, your feedback is much appreciated!
Updated and easy even for me! Friendly professional on the phone! Yes a person to speak to!
Date of experience: May 5, 2017
HI Spencer,
Thank you for your feedback and for sharing your experience with us.
Great formatting and style; my only complaint is I can't make two headings for my work history.
Date of experience: February 12, 2020
We're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback, Linda!
This was very quick and easy hopefully I can secure the interview with this awesome cover letter.
Date of experience: December 5, 2021
Thank you for sharing your feedback and rating us five stars!
I was easily able to build a great resume that got me a job within one day.
Date of experience: November 26, 2014
Hi Chelsea B.,
Congratulations on your new job! We’re glad that you found the site easy to use. We wish you the best of luck in your new career.
Best regards,
Anna
LiveCareer
It was user friendly and helped me focus on what I needed to write on my resume!
Date of experience: November 25, 2014
Hi Debra R.,
We are glad that you found the site helpful. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
This website was so AWESOME! It really helped me put together an excellent resume... thanks so much
Date of experience: June 16, 2014
Hi Ravina M.,
You are most welcome! We are glad that we were able to provide you with great service. Best of luck with your job search!
Best regards,
Anna
LiveCareer
It's just great to use it multiple times and I'm always impressed by how professional it looks.
Date of experience: May 26, 2021
We're thankful for the amazing feedback you have given us, Marcos!
Fine ease of use is excellent just don't like the hidden sub fee just explain that upfront!
Date of experience: April 29, 2021
Thank you, Margaret, your feedback is always welcome!
I have not made a resume in over 20 years so Live Career is a true blessing!
Date of experience: April 12, 2021
Thank you for sharing your feedback and for giving us a great rating.
Nobody has helped to do my resume, so why should anybody take money from my account? THEFT!
Date of experience: October 5, 2015
Hi j. K.,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I would like to cancel my substitution as I have been employed for over 6 months now.
Date of experience: October 13, 2015
Hi Melanie C.,
We are glad that you already found a job, Congratulations!
You can cancel your subscription at any time by calling our toll free line is 1-888-816-0576; representatives are available M-Sunday 6am-midnight EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is cancelled, you'll receive an email confirmation. Additionally, you can click live help to chat with us online to request we cancel your subscription.
You can also contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
This is a stellar. They know what they are doing very well and would recommend them anytime.
Date of experience: June 21, 2016
Hi Bonny:
Thank you for this amazing review! We are glad to hear about your positive experience with our product. Once again, thank you for this feedback and sharing us with all your friends and family.
Best Regards,
LiveCareer
My credit card was blocked by the banks security.
My customer service rep took care of everything
Date of experience: August 11, 2016
Hi Dale:
We are very happy to know that our Customer Care Specialist was able to resolve everything for you. Thank you for taking your time to review us, we really appreciate it. Please feel free to contact us anytime in the future.
Best Regard,
LiveCareer
It was simple to do and the results were great!
Hopefully I get the job.
Thank you!
Random online search
To get the best results for a professional cover letter.
LiveCareer made it easy.
Date of experience: April 1, 2020
We appreciate you detailing your satisfaction with our resume builder, Catherine.
I love the different styles of cover letters & the help with suggested wording. Easy to use.
Date of experience: April 27, 2020
Thank you for sharing the love, Paul!
It has been great and yesterday had the help of John who was extremely helpful and knowledgeable.
Date of experience: November 27, 2021
Thank you for sharing your feedback and rating us five stars!
Very convenient and professional templates. Made my job very easy. Just had to put in the content
Date of experience: April 1, 2022
Thank you for sharing your feedback, Lavanya, we’re excited to hear you feel that way about our builder.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you for rating us and sharing your experience! Our team is committed to providing excellent service, and it’s great to hear we delivered our promise to you!
We are here to help you build a successful career. For the latest employment news and career management advice, follow us on:
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