LiveCareer

I google searched free resume builder and Resume-Now.com came up. Spent much time creating resume before finding that yes you can make it for free but not print it without paying for it so I paid the $1.95 why not. I also read the fine print which stated I would get charged the $39+ fee after 14 days. So I set a reminder on my phone for 12 days to cancel subscription which I did online and was told my subscription was cancelled. A week later I see a charge to my bank for the $39+ which also caused me to get an overdraft fee of $35 as I was not expecting a charge and was short the funds in my account. I then called customer service and was told they could not find a record of my online cancellation (sounds like a pattern after what I am seeing here) but as a courtesy they will refund my money and I should get an email confirming this. WELL I got the email telling me they are NOT refunding my money because the request was made after the trial membership ended. This is a dirty business practice and I will be registering a complaint with the Better Business Bureau. I am sure there are much more reputable companies that provide this service. For what I paid ($75) I could have just paid someone to make it for me without using my paper, ink, and time! Don't bother with this one!
UPDATE: I filed a complaint with the BBB. Turns out this company has 684 complaints the majority of which are the same problem I experienced with this company. Seems this is how this company operates!
UPDATE: After being contacted by Anna and taking no responsibility for their error I was refunded the 39.80 fee but not the 35.00 overdraft fee that I incurred as a result. Their stance is that they were issuing this refund as a courtesy, and that I did not cancel during the trial period. As I stated I did cancel through my settings on their website and was taken to a confirmation screen but never sent a confirmation email and they had no record of my cancellation when I called to dispute the validity of the charge. This is a recurring problem from everything I have read about this company. Had I not been charged the monthly fee after the 1.95 trial period I would have been satisfied with the service provided by Resume-Now. But knowing what I do now and being out 36.95 for ONE resume I still can't say I would recommend them. The product provided was as expected. The problem is with what I would call shady billing practices, and if it's not intentional that it is ridiculously incompetent. Either way I can't in good faith recommend using this company.

Make it CLEAR that you have to pay for the resume before I spend time and effort making it. By the end, I feel liked I got scammed.

It was my first time doing a resume and you made it easy for me to do. So thank you very much.

Yesterday, I complained about the service I had received. Today, I was contacted by a representative of the company. For that quick response, I will give them a great review.

The representative was very apologetic for the costs that I had been billed for 9 months at $39.80, however, she stated that the only thing they could do was refund the last three months $119.40. A third of the costs... well, I hope that the $238.80 was worth it in the end.

This is why I say that:

I am sure after she researched the account she could tell it was never accessed or used again after the initial payment was made. I am taking some responsibility as this was my fault because I trusted my sister to cancel this after the 14 day trial period was over and I failed to follow up with her to make sure it was done.

However, the notifications that were sent (as the representative stated) were sent to my sister's email address NOT MINE. I was ONLY the credit card holder and since she placed the order the she saw the auto billing information given on each page of the process, if this was not cancelled, NOT ME. Now, this was the reason that I was given that they could only refund the last three months. This make no sense at all. I ever was a part of that process to be held responsible for or accountable for, yet it was my card that was billed. As far as I am concerned, the "free" resume was a lie to begin with that drew her in and had her provide all of her information to, but they would not let her print it without providing a credit card because they knew that this would happen. Some people are forgetful or irresponsible and they can get nearly $40 a month for a service that is not even being utilized. It is shameful.

I think that this company should have refunded the total amount since the account was never used more than to print the "free" resume. Bad business practices will come back to cost them more in the end than what it would have cost them to refund the entire amount. I know way to many people and I truly understand what a bad review can potentially do to the bottom line of a business. I believe that this review will definitely change the minds of those I personally know or network with on a daily basis. I still would NEVER recommend this company to anyone!

Son unos estafadores, si haces una compra para un servicio, usan los datos de tu tarjeta para crear una suscripción y cargarte en cuenta las cantidades que quieran. A mi me estafaron 199,50 euros.
No recomiendo que deis los datos de vuestra tarjeta a estos estafadores.

Wow! I have drenched making my resume and you made it so much easier for me. Thank you FIVE STARS!

What I found disappointing is you advertised a FREE resume writer and at the end of configuration you end up charging a fee. That is not FREE!

Great template, good service however it wasn't obvious that I would need to pay for the service

I am working with a professor and this tool fit what I need to creat her resume.

Super easy for making a great resume! Let me upload an old resume to save some time.

This is the best resume writer I have ever used in the last 20 years.

Called to cancel my service for resume builder. Excellent service, didn't need it any more.

The resume and cover letter templates are very useful and saves a lot of time.

Easy steps to follow and the result is stunning.
My cover letter is reflecting myself!

Rodrigo was efficient, professional and was able to assist me within seconds! You guys rock!

Easy to use, efficient and adaptable software which allows one to easily edit, or update!

The process and helpful tips is much better and quicker than I could accomplish alone.

This resume template was easy to follow. The step by step instructions were greatly appreciated.

Maria did a great job helping with my questions about the billing for my account!

Really helped me get my resume together! Found a job in less than a month!

Easy to use. My resume looked like it was made by a professional resume writer.

So easy to create a resume with the help of their tools to guide you.

I appreciate the service and have enjoyed the ease of use on this resume builder.